Hello, and thank you for your inquiry on behalf of [redacted]. It is my pleasure to respond. We apologize for any frustration and inconvenience Ms. [redacted] has experienced as the result of her purchase. On 4/27/16, Ms. [redacted] ordered one of our remarketed chairs; this means that the chair...
that was ordered had previously been shipped and returned very quickly. The manufacturer inspects the chair to ensure that it is mechanically sound and free of all but the most minimal blemishes. This is explained to the customer at the time of the sale and offered to the customer at a significant discount. The manufacturer assures us that the chairs sent are very clean. Ms. [redacted] contacted us on 5/9/16 and described to us that the chair she received was very dusty and in need of cleaning. She asked that we have someone visit her home to have the chair vacuumed. On June 3, 2016, Ms. [redacted] indicated that a servicer came to the home and inspected the chair and took photographs of the debris removed from the chair but did not clean the chair. Upon checking with the manufacturer, we were told that the chair had been cleaned prior to the visit from the servicer. On 6/16/16, after receiving the response from the manufacturer, we attempted to reach Ms. [redacted]. On 6/17/16, we again attempted to reach the customer to suggest that we either make arrangements to have the chair returned or issue a credit in the amount of $300.00 to cover the cleaning of the chair; a voice message was left for her requesting that she return our call. On 6/23/16, we left another voice message for Ms. [redacted] asking if we might issue a credit of $300.00 for her trouble or make arrangements for the chairs return or exchange. On 6/28/16, we called and left another message for Ms. [redacted], again apologizing for the issue and requesting that she call us. On 7/22/16, we spoke to Ms. [redacted] and she indicated that she would make a decision on if she wished to have the chair returned for a full refund or if she would allow us to have the existing chair removed and replaced with a brand new chair.On 7/25/16, we left another message for Ms. [redacted] asking that she contact our office to provide us with a direction commensurate with her wishes. We are eager to hear from her so that we might resolve the issue. -Jo H[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My father did call at least twice and the technician that took my call the other day confirmed it when he said he could see that my father called twice to customer service but never to tech support. Further, [redacted] continuously gave my father the run around by telling him he was sending him an RA. Plain and simple [redacted] wanted to push my father off until the 60 days expired. If firstStreet is a respectable company
they would provide me with the RA to send back the computer and refund my father's account. If firstStreet does not comply then it is a red flag that what [redacted] did is Company policy. I hope we can resolve this here with the Revdex.com but I am happy to take it the FTC and social media next.
Regards,
[redacted]
Hello: I am happy to respond to [redacted] response regarding the Perfect Choice Hearing Amplification Device. Due to a system upgrade, the additional parts were delayed in shipping. They shipped on 6/14/17. I am not able to refund [redacted] in advance of receiving the return. I have had a UPS return label sent to her for her use in returning the unit to us. It should arrive via USPS within the next few days. She will simply need to affix the label to the package and drop it off at any UPS Collection Center. Upon the receipt of the unit in our warehouse, a refund of $[redacted] will be refunded to her original method of payment. I have taken the liberty of issuing a refund in the amount of [redacted]or the original shipping that was collected; that credit should appear on her credit card statement within the next few days. Again, we are very sorry for any frustration Ms. Godwin experienced as the result of the unexpected delay that occurred in shipping the additional parts to her.Best Regards, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hello, and thank you for your inquiry on behalf of [redacted]. It is my pleasure to respond. We apologize for any frustration and inconvenience Ms. [redacted] has experienced as the result of her purchase. On 4/27/16, Ms. [redacted] ordered one of our remarketed chairs; this means that the chair...
that was ordered had previously been shipped and returned very quickly. The manufacturer inspects the chair to ensure that it is mechanically sound and free of all but the most minimal blemishes. This is explained to the customer at the time of the sale and offered to the customer at a significant discount. The manufacturer assures us that the chairs sent are very clean. Ms. [redacted] contacted us on 5/9/16 and described to us that the chair she received was very dusty and in need of cleaning. She asked that we have someone visit her home to have the chair vacuumed. On June 3, 2016, Ms. [redacted] indicated that a servicer came to the home and inspected the chair and took photographs of the debris removed from the chair but did not clean the chair. Upon checking with the manufacturer, we were told that the chair had been cleaned prior to the visit from the servicer. On 6/16/16, after receiving the response from the manufacturer, we attempted to reach Ms. [redacted]. On 6/17/16, we again attempted to reach the customer to suggest that we either make arrangements to have the chair returned or issue a credit in the amount of $300.00 to cover the cleaning of the chair; a voice message was left for her requesting that she return our call. On 6/23/16, we left another voice message for Ms. [redacted] asking if we might issue a credit of $300.00 for her trouble or make arrangements for the chairs return or exchange. On 6/28/16, we called and left another message for Ms. [redacted], again apologizing for the issue and requesting that she call us. On 7/22/16, we spoke to Ms. [redacted] and she indicated that she would make a decision on if she wished to have the chair returned for a full refund or if she would allow us to have the existing chair removed and replaced with a brand new chair.On 7/25/16, we left another message for Ms. [redacted] asking that she contact our office to provide us with a direction commensurate with her wishes. We are eager to hear from her so that we might resolve the issue. -Jo H[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My father did call at least twice and the technician that took my call the other day confirmed it when he said he could see that my father called twice to customer service but never to tech support. Further, [redacted] continuously gave my father the run around by telling him he was sending him an RA. Plain and simple [redacted] wanted to push my father off until the 60 days expired. If firstStreet is a respectable company
they would provide me with the RA to send back the computer and refund my father's account. If firstStreet does not comply then it is a red flag that what [redacted] did is Company policy. I hope we can resolve this here with the Revdex.com but I am happy to take it the FTC and social media next.
Regards,
[redacted]
Hello: I am happy to respond to [redacted] response regarding the Perfect Choice Hearing Amplification Device. Due to a system upgrade, the additional parts were delayed in shipping. They shipped on 6/14/17. I am not able to refund [redacted] in advance of receiving the return. I have had a UPS return label sent to her for her use in returning the unit to us. It should arrive via USPS within the next few days. She will simply need to affix the label to the package and drop it off at any UPS Collection Center. Upon the receipt of the unit in our warehouse, a refund of $[redacted] will be refunded to her original method of payment. I have taken the liberty of issuing a refund in the amount of [redacted]or the original shipping that was collected; that credit should appear on her credit card statement within the next few days. Again, we are very sorry for any frustration Ms. Godwin experienced as the result of the unexpected delay that occurred in shipping the additional parts to her.Best Regards, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]