Jo H*** stated that Mrs*** sent in pictures of the chair 12/She verified that there is damage done to the chair and they are going to refund the money for the chair
Hello and thank you for your inquiry on behalf of [redacted]. Her refund in the amount of $2095.00 was issued on 5/3/16. We contacted her on that date and confirmed the refund. Best Regards, [redacted]
Thank you for your inquiry. After reviewing the sales call, it would seem that there was a misunderstanding. Because of the customer's girth, the agent placed an order for a larger chair. Unfortunately, the chair ordered does not lie as flat as the chair the customer originally...
called to inquire about. Because of the misunderstanding, we have issued a credit in the amount of $400.00 to the credit card on which [redacted] order was originally billed. Thank you again for your inquiry. [redacted]
Thank you for your note; I believe that I responded to you last week. The issues with this customer's order have been addressed and the custsomer and I have been in contact several times. She indicates that she is satisfied with her chair at this point.
Thanks. [redacted]
Hello, and thank you for your inquiry on behalf of [redacted]. We apologize for any delay she has experienced in receiving her refund for the return of this chair. While we have yet to receive confirmation from the manufacturer that the chair has been received in their warehouse in...
good condition, have taken the liberty of issuing the refund to her [redacted] for the full amount billed, $2123.00. Thank you again for contacting us.Best Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,
[redacted]
Thank you for your inquiry on behalf of the son of [redacted]. Unnfortunately, the trucking company did not have the correct phone number to contact Mr. [redacted] to arrange for the pick up of the chair; this was likely due to Ms. [redacted]s passing. The situation was corrected on...
10/8/15. I spoke to the delivery company today and Mr. [redacted] should receive a phone call within the next few business days to make arrangements to retrieve the chair. Because of the delay and in the interest of good customer service, I have processed the return and issued a credit in the amount of $1999.00 back to the checking account that was used to make the purchase.
If I can be of further assistance, please let me know.
Best,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Hello, and thank you for your inquiry on behalf of [redacted]. I am pleased to respond. [redacted] was ordered on 5/28/15. The customer contacted us on 6/2/15 inquiring when the unit would be received; we adived the customer that the unit...
should be received on or about 6/6/15. We received a call from the customer on 6/24/15 indicating that the unit had been refused by the customer's mother. On 6/25/15, we advised the customer that we cannot be responsible for mail that is refused; the product must be returned to our warehouse before a refund is issued; we advised the customer to work with her post office to locate the unit and ensure that it was returned to firstSTREET. On 6/25/15, we received an email from the customer indicating that the post office could not locate the refused delivery. We contacted our returns division and requested that the returns processors be aware of the refused shipment and advise as soon as it was received. On 7/6/15, we received another email from the customer's daughter inquiring about the return; again, we advised that it had not been received in our warehouse. To date, we have no record of receiving the return. I believe the tracking number the customer references is the original tracking number that we used to ship the product to her. It does not track refused packages. On 1/26/16, we received another email from the customer indicating that it was her intent to report us to your organization and to make negative comments about firstSTREET in social media.While I am very sorry for the customer's situation, I am not able to refund a customer for a product that we have not received.On 6/25/15, I refunded the customer for the warranty that her mother had purchased; the amount of that refund was $**.00.Best Regards,[redacted]
Hello: Thank you for your inquiry on behalf of Norman [redacted], Reference #[redacted]. I have spoken to Mr. [redacted] and we have reached a solution that is amenable to him. Should you have questions, please feel free to contact me directly.Sincerely,Jo H[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Hello and thank you for your inquiry on behalf of [redacted], #[redacted]. I have spoken to Mrs. J[redacted] and, together, we have come up with two options to resolve her concern. She will contact me when she has made a decision on the route to take. If you have questions or I can be of...
further assistance, please contact me directly.Regards,Jo H[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Hello: Thank you for your inquiry on behalf of [redacted]. It certainly appears that a packaging error occurred when the Perfect Choice was shipped to her. The receiver wire to make the correction is currently en route to [redacted] [redacted]. I would ask...
that [redacted] test the unit with the correct speaker wire; it is my hope that it will work for her beautifully. Once she has deemed the unit to be satisfactory, it would be my pleasure to swap the complete unit out for a beige unit in keeping with her skin tone. I have attempted to reach out to [redacted] personally to apologize for the error and to ask that she try the silver unit with the corrected speaker wire with the understanding that we will exchange the unit at no expense to her should she wish to receive the beige unit. I am hoping that she will contact me soon so that we might discuss this.Best Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their proposed action is to talk to my daughter, [redacted]. I asked them if I had my daughter call, would they consider having the chair returned. Their response was absolutely not. I can have my daughter call them if they will take they chair back. My claim is against their false advertising claims, and lying to consumers. I will be satisfied with being able to return the chair and a refund of my money.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Regards,
[redacted] UPDATE: The shipping company did call me today, 10/23/15 at 2pm to arrange pick up of the chair. They are coming on Tuesday, 10/27/15 between 8-12 noon to pick up the lift chair.Thank you very much!
Jo H*** stated that Mrs*** sent in pictures of the chair 12/She verified that there is damage done to the chair and they are going to refund the money for the chair
Hello and thank you for your inquiry on behalf of [redacted]. Her refund in the amount of $2095.00 was issued on 5/3/16. We contacted her on that date and confirmed the refund. Best Regards, [redacted]
Thank you for your inquiry. After reviewing the sales call, it would seem that there was a misunderstanding. Because of the customer's girth, the agent placed an order for a larger chair. Unfortunately, the chair ordered does not lie as flat as the chair the customer originally...
called to inquire about. Because of the misunderstanding, we have issued a credit in the amount of $400.00 to the credit card on which [redacted] order was originally billed. Thank you again for your inquiry. [redacted]
Thank you for your note; I believe that I responded to you last week. The issues with this customer's order have been addressed and the custsomer and I have been in contact several times. She indicates that she is satisfied with her chair at this point.
Thanks. [redacted]
Hello, and thank you for your inquiry on behalf of [redacted]. We apologize for any delay she has experienced in receiving her refund for the return of this chair. While we have yet to receive confirmation from the manufacturer that the chair has been received in their warehouse in...
good condition, have taken the liberty of issuing the refund to her [redacted] for the full amount billed, $2123.00. Thank you again for contacting us.Best Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,
[redacted]
Thank you for your inquiry on behalf of the son of [redacted]. Unnfortunately, the trucking company did not have the correct phone number to contact Mr. [redacted] to arrange for the pick up of the chair; this was likely due to Ms. [redacted]s passing. The situation was corrected on...
10/8/15. I spoke to the delivery company today and Mr. [redacted] should receive a phone call within the next few business days to make arrangements to retrieve the chair. Because of the delay and in the interest of good customer service, I have processed the return and issued a credit in the amount of $1999.00 back to the checking account that was used to make the purchase.
If I can be of further assistance, please let me know.
Best,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Hello, and thank you for your inquiry on behalf of [redacted]. I am pleased to respond. [redacted] was ordered on 5/28/15. The customer contacted us on 6/2/15 inquiring when the unit would be received; we adived the customer that the unit...
should be received on or about 6/6/15. We received a call from the customer on 6/24/15 indicating that the unit had been refused by the customer's mother. On 6/25/15, we advised the customer that we cannot be responsible for mail that is refused; the product must be returned to our warehouse before a refund is issued; we advised the customer to work with her post office to locate the unit and ensure that it was returned to firstSTREET. On 6/25/15, we received an email from the customer indicating that the post office could not locate the refused delivery. We contacted our returns division and requested that the returns processors be aware of the refused shipment and advise as soon as it was received. On 7/6/15, we received another email from the customer's daughter inquiring about the return; again, we advised that it had not been received in our warehouse. To date, we have no record of receiving the return. I believe the tracking number the customer references is the original tracking number that we used to ship the product to her. It does not track refused packages. On 1/26/16, we received another email from the customer indicating that it was her intent to report us to your organization and to make negative comments about firstSTREET in social media.While I am very sorry for the customer's situation, I am not able to refund a customer for a product that we have not received.On 6/25/15, I refunded the customer for the warranty that her mother had purchased; the amount of that refund was $**.00.Best Regards,[redacted]
Hello: Thank you for your inquiry on behalf of Norman [redacted], Reference #[redacted]. I have spoken to Mr. [redacted] and we have reached a solution that is amenable to him. Should you have questions, please feel free to contact me directly.Sincerely,Jo H[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Hello and thank you for your inquiry on behalf of [redacted], #[redacted]. I have spoken to Mrs. J[redacted] and, together, we have come up with two options to resolve her concern. She will contact me when she has made a decision on the route to take. If you have questions or I can be of...
further assistance, please contact me directly.Regards,Jo H[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Hello: Thank you for your inquiry on behalf of [redacted]. It certainly appears that a packaging error occurred when the Perfect Choice was shipped to her. The receiver wire to make the correction is currently en route to [redacted] [redacted]. I would ask...
that [redacted] test the unit with the correct speaker wire; it is my hope that it will work for her beautifully. Once she has deemed the unit to be satisfactory, it would be my pleasure to swap the complete unit out for a beige unit in keeping with her skin tone. I have attempted to reach out to [redacted] personally to apologize for the error and to ask that she try the silver unit with the corrected speaker wire with the understanding that we will exchange the unit at no expense to her should she wish to receive the beige unit. I am hoping that she will contact me soon so that we might discuss this.Best Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Complaint has been resolved, thanks[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their proposed action is to talk to my daughter, [redacted]. I asked them if I had my daughter call, would they consider having the chair returned. Their response was absolutely not. I can have my daughter call them if they will take they chair back. My claim is against their false advertising claims, and lying to consumers. I will be satisfied with being able to return the chair and a refund of my money.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Regards,
[redacted] UPDATE: The shipping company did call me today, 10/23/15 at 2pm to arrange pick up of the chair. They are coming on Tuesday, 10/27/15 between 8-12 noon to pick up the lift chair.Thank you very much!