Home Zone Furniture

All items delivered to this customer were brand new.  The accusation that Home Zone Furniture put a used sofa into a new box is false.  Home Zone Furniture is requesting that this complaint be closed.

I do not accept this response. My surgery was colon resection and not anything that would affect this sofa.  This is not acceptable. Every store should be able to take back unused furniture. One afternoon on a sofa after coming home should not be deemed as used furniture. I will only accept their taking the furniture back. The furniture has been in my garage since the first day and I want it picked up with a full refund.

Dear Revdex.com, We have received this claim and have the following reply:The guest purchased the basic warranty that does not include pick up service.  We now offer a Platinum warranty for an additional $99 that can be added to the basic warranty.  The Platinum would include pick up and...

return service.  This guest is welcome to purchase this now.The basic warranty requires all guest to bring their product to a Home Zone location of their choosing and also requires them to pick up the product once repair is complete.The warranty policy she purchased has not changed.  All details are documented in the warranty paperwork the guest was given at the time of sale.At this time, we encourage the guest to decide if they would want to find the means of dropping their product off or purchasing the Platinum warranty for pick up service.We are requesting that the Revdex.com close this complaint.

We are in receipt of this complaint to our department.   Our records show that we gave a replacement mattress to the [redacted] family in 2015.  We are unable to give another replacement however we have reached out to Mr. [redacted] to work on other possible solutions.   We will be handling this internally and ask that Revdex.com close this case.     [redacted] Home Zone Furniture Corporate Office

Home Zone Furniture is in receipt of this claim.  We can assure this guest that his furniture was brand new.  We would like of offer the guest replacement cushions if he is not satisfied with the brand new cushions on his couch and love seat.  The regional manager also offer the guest...

a reselect of a different couch and love seat.  All sales are final so a reselect or new cushions are the only options available.  At this time, the guest has refused both options.

Home Zone Furniture's warranty is limited to the customer living in the vicinity of a Home Zone location.  At this time, we invite the customer to visit any Home Zone Furniture location so that we may assist her with her furniture needs.  I understand she has moved out of the state of...

Texas.  We do have a location in Lawton Oklahoma and Shreveport Louisiana.

Mr. [redacted],We are deeply sorry for the delay in getting you the correct parts for your Vertigo bed.  We appreciate you giving us the chance to make this right and get you the replacements.  Again, we are sorry for the delay.  Thank you for your business.

We are in receipt of this complaint to our office.   We are very sorry for the inconvenience and our records show...

replacement parts were given to this guest.   We assume this case is closed and again are sorry for the inconvenience to this guest.     [redacted] Home Zone Furniture Corporate Office

Mr. [redacted],Please submit photos of the area discussed to [email protected].  Our service department will be able to help you from there.  Include your name, contact information, invoice number and please reference Wichita Falls as your purchase location.We look forward to...

your email,Home Zone Furniture

Home Zone Furniture has received this complaint.  The guest may bring his furniture to his local Home Zone Furniture for repair of the staple issue.  If Mr. [redacted] can not bring his item to the local store for repair, he may purchase a pick up and drop off of this furniture for $99....

 We apologize for the inconvenience.  Mr. [redacted]'s items were approve for repair under the approval #[redacted] for LSF sofa #[redacted] for RAF cuddler.  We will wait for Mr. [redacted] to drop his items off at the local Denton location or to come in and pay for a delivery/pick up service.

Nothing but lies.After 5 weeks they emailed me and said my furniture was ready. I called the store and they said one sofas and the...

loveseat was ready. The other sofa was not ready. They said they would deliver the furniture to me, but since the other sofa is not ready , I would have to pickup the sofa and loveseat up myself. Sick and tired of the run around. I don't want the furniture, because in two to three years it will be worse than it is now . It's just cheap made furniture at a high price. I already fixed the wood in one of the backs. The pull cords keep breaking.(made out of plastic)I don't have any kids or pets jumping on the furniture. So keep the furniture and give me a full refund .

Dear Revdex.com,We are not understanding the customer's request.  We can offer replacement parts and have issued replacement parts.  There is no need for a refund. [redacted]

Dear Revdex.com, Home Zone Furniture is in receipt of this complaint.  We believe we have come to a resolution with this guest.  Products will be redelivered on March 14th.  We request that this case be closed. [redacted]Home Zone Furniture

Home Zone corporate team is looking into this issue and will respond in the next 7 days.  We apologize for any inconvenience Mrs. [redacted] has endured.

Complaint: [redacted]
I am rejecting this response because:I no longer trust in the integrity of this company, its employees, or its products.  Starting with the sales staff that convinced me this was a durable and quality product.  The customer service reps have been rude, condescending, and downright untrustworthy.  They offered to replace a small portion of the leather, then came back and denied the claim entirely, then returned a 3rd time saying they wanted to dye the product. This is completely unacceptable.  The leather is defective and is not something that can be repaired or dyed.  Also, I have serious doubts that if the company took possession of the furniture, that I would never see it or the money I paid for it again.  The only remedy that will be acceptable is a complete refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
what parts you talking about? you have the bed . I return to the store cause was a piece  of trash, I told you guys it was unacceptable. to my knowledge you got the merchandise. I want my money back . and please stop laying be more honest, I dont know how  people like you stay  in business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My mailing address has changed as I recently moved July 27, 2016. [redacted]
[redacted]
[redacted]Please send to above referenced address.  If you have any questions please contact me at ###-###-####. I would request a refund be mailed to me as we no longer have the bank account that the debit card was used to pay with. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
This person (###-###-####) had contacted me Friday in regards to this complaint, said to give her 24 hours to respond back to me and it has been 72 hours still have not heard from her, still have not resolved this complaint I was asking for my money back 279.82 that I spend on the "upgraded matress." That I had to buy to replace my warrantied matress that I had originally purchased at full price.

Only after I send another email and said I was going to call my attorney. It was then I received money.