HomeAdvisor

Final Consumer Response / [redacted] (2000, 6, 2015/07/21) */ [redacted] had contacted me and wanted my side of the story and gave me a full refund thank you for everything

Our customer service department has been in touch with this customer on multiple occasions in the pursuit of fully addressing their concerns regarding our refund process and proceduresAlthough we have not made further attempts to contact them since this complaint was filed, we do have information to provideAs this customer had initially cancelled their service within the allowable time frame to receive a refund, a refund was provided at their requestUnbeknownst to our company, however, the customer also filed a charge reversal with their financial institution that resulted in the customer receiving their funds back twice overThis in turn resulted in an outstanding balance, and although the customer has insisted that their charge dispute was reversed, our Accounts Receivable department has received no such communication from the customer's financial institution to confirm that this is the caseGiven these circumstances, until the balance in question is paid or the dispute is reversed by the customer's financial institution, we must consider the outstanding balance associated with their former account as valid and we are otherwise considering this matter closed

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ We have been in touch with this customer and were able to address their concerns We found that it was quite apparent that there had been no activity on the account since February, the date stated by the customer, and that we were notified as soon as the renewal fee for our membership was processedGiven the confusion that took place in regards to membership renewal, we have reached a settlement with this customer and have parted ways on friendly terms Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Prior to receiving this complaint our customer service department was able to contact this customer and attempted to address and resolve their concernsDuring that call, our representative explained to the customer that during the life of their account a substantial amount of credit had been applied, and although we were willing to offer a partial refund, a full refund as demanded is not warrantedAlthough the customer did not confirm that our offer would resolve their resolve at that time, we have since followed through on that offer on our own volition and the partial refund as discussed should appear on their statement within the next business daysThe customer's account has also been cancelled in full per their request, there will be no future charges, and we are at this time considering this matter closed

We have been in touch with this customer and were able to address and resolve their concernsWe found that there had been a fundamental misunderstanding regarding our service's structure for lead generation and the billing thereof that lead to the customer quickly cancelling their account with our serviceThe original fee for membership was at that point reversed through the customer's financial institution which resulted in an outstanding balance on their account with usWe have apologized to the customer for the inconvenience that resulted from this situation, were able to amend that outstanding balance and cancel the account with no further balance owed, and at this time have parted ways with the customer on friendly terms

Complaint: [redacted] I am rejecting this response because:The leads I have received and won don't make even 10% of the balance I need to pay Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As stated I paid a $yearly fee for there servicesI didn't receive any services that were real I was only receiving there fake leads for a few months and then demanded that the bogus membership be terminated Sincerely, [redacted]

Do to the nature of this complaint we have not reached out to this consumer, but have instead placed them on our Do Not Call list as requested, and would like to apologize for any frustration that the unwanted contact may have caused

We stand by our original response to this complaint and would like to reiterate that while our settlement offer will remain valid should the customer reconsider, we are at this time considering the matter closed

We have been in touch with this customer and have apologized for their experience surrounding the renewal of their account and subsequent cancellation of their membershipAt this time the requested refund has been provided, their account has been cancelled per their request, and we have since parted ways with the customer on amicable terms

(The consumer indicated he/she DID NOT accept the response from the business.) Because we may have received a couple of calls but we were told that they do not give refunds in the form of original payment only in credit on accountWe were contacted again and ask how we were going to settle up with them, there was no attempt to work out the issue and after we filed the complaint we have received one phone callWe have made mutiple attempts to try to come to a resolution without success so we would like to now settle this through the Revdex.com

In addition to the calls made prior to and mentioned in our initial response, we have made multiple attempts to contact this customer since receiving their rejection but have still not been successful in reaching themWe did receive one return voice message from the customer in which they reiterated their desire for a refund, but we will be unable to provide a decision on the merits of that resolution without first discussing their account with them directly

We have been in touch with this customer and were able to resolve their concerns as listed in this complaintAt this time a settlement has been reached, the customer's account has been cancelled in full per their request, and we would like to wish the customer and their company all the best moving forward

Several months ago and prior to this complaint being filed, our customer service department was able to get in touch with this customer after receiving an email through our "Pre-Revdex.com" processAt that time our service was thoroughly explained, a large amount of credit was applied, and this customer chose to remain an active member of our networkAs we feel that as though the concerns listed in this complaint were adequately addressed and resolved at the time of the previous conversations, we have since processed a refund for the negative balance that remained on their account as a result of the aforementioned credit, have cancelled their account per their request, and are at this time considering this matter closed

After reviewing our records we were able to determine that while our customer service department had previously addressed this customer's concerns and provided credit to their account, there had been one remaining charge that was not compensated for that resulted in the account being sent to our collections processWe have been in touch with the customer to apologize for this transgression, have cleared the balance associated with their account, removed them from any collections proceedings, and have parted ways on friendly terms

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ We have been in touch with this customer, but have not yet been able to reach a resolutionWe will be investigating their concerns internally and will be reaching out again this week to further discuss this complaint

In discussing this customer's concerns with them and reviewing our records, we were able to determine that the customer had experienced some difficulty with certain aspects of our system, and that the program they were enrolled in was not a good fit for their business needsAs this customer was in communication with us and requesting to cancel very early in their membership with us, we were able to reach a settlement with them and have cancelled their account per their requestAt this time we have parted ways with the customer on friendly terms

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Though we were able to reach this customer to discuss their concerns, we were not able to reach them in subsequent phone calls to work towards a solutionWe remain hopeful that we will make contact with this customer to reach an amicable solution Complaint Response Date bumped because: Holiday

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that their resolution satisfactory.As for them trying to contact me by calling only two times, I informed them I would only discuss the matter via email as this way it could be documented, and did not hear back after thatI will take responsibility for agreeing to the fast talking automated phone recording of the terms and conditions with verbiage people can not understandI guess I just trusted what there representative told me Sincerely, [redacted]

Per our last response, this concern has been brought to it's conclusion via the payment arrangement made by this customer with the collections agency that was handling their balanceAt no time during the numerous conversations that have been held in regards to this complaint did our company imply or agree that the charges mentioned by this customer in their latest response would be removed, wiped, or forgiven, and as the balance has been resolved we are once again considering this matter closed