HomeAdvisor

We have been in touch with this customer and were able to address their concerns.Our customer service department was able to reach a settlement regarding the balance associated with the account, and at this time we are awaiting contact from the customer to provide a new form of payment to bring the account to a full resolution

I have records as well that after my last message not a single call has been made or email sent Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just want to say thank you all their for the Revdex.com being there for the American public to be able to get business issues resolvedI want to say that Home Advisor Pro after reading the complaint that I summit ed to you all there, that they have reached out to me, and they have given me a total refund on everything that I paid out to them Sincerely, [redacted]

While this customer's listing has been marked for removal, that process not instantaneous, and the customer can expect their listing to be fully removed within the next two weeksUntil that time, any calls attempted to the number on the listing will automatically be redirected to the customer without any interference from our company

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ We have been in touch with this customer and have addressed their complaintAfter hearing their concerns and looking into their account, we have agreed to issue a refund for this customer's membership Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not seen the refund to date Final Business Response / [redacted] (4000, 9, 2015/09/24) */ We have apologized for the delay in this customer receiving their fundsJust prior to our conversation to resolve this complaint, a new process for issuing refunds directly to customers' accounts was implemented that takes a bit longer than our former processWe have assured this customer that their refund is currently being processed and will be reflected in their account in the near future

We have made multiple attempts to reach this customer but have not yet been able to contact them regarding their concernsThe direct contact information for the party handling this complaint has been provided in a voicemail and we remain optimistic that we will be able to resolve this complaint on amicable terms

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We have been in contact with this customer and have addressed their concerns Most of this customer's issues stemmed from a recent spike in lead projections within our system, which happened to occur during their time of their initial sign-upWe apologized for the fact that our projection of leads per month did not prove to be accurate, as those projections do seem to have fallen since the time of their initial membershipWe can likely attribute this error to a change in our SEO model around that time, as well as third party change, but cannot be entirely sure As a way to apologize for any misunderstandings or frustrations that occurred due to this inaccurate forecast, we have issued a refund to their account that reflects nearly 75% of their total expenditure with usThe customer agreed to this resolution and we have parted ways on amicable terms

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Per the customer's request to not be contacted any further, we only made one call and left a message explaining that the issues named in their complaint have been taken care of on our end Prior to our office receiving this complaint, their payment had been voided, their membership cancelled, and we have since notated their account that no further contact should be madeIn the voice message that was left for this customer, this respondent's contact information was provided if there are any further questions or concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have called me and will take me off their list and not charge me their feeI am happyThank you very much for your help!

Upon receiving this complaint we had already begun an inquiry into this customer's concerns and were in the process of addressing themSince that time we have informed the customer by both email and telephone message that per their request their account has been cancelled in full with no outstanding balance

We have been in touch with this customer and were able to discuss their concerns.We found that there was confusion regarding the membership fees associated with our serviceThe annual membership is a part of every account that we sell, but there is an additional feature that is offered free for a member's first month, and then is billed each month beyond thatTo rectify the misunderstanding, we have provided credit to this customer's account, and at this time they remain a valued member of our network

Prior to receiving this complaint our customer service department had been in touch with this customer and was able to address their concernsA review of their account revealed that there had been an error in which the customer's membership was not fully cancelled at the time of their original request and subsequently caused the automatic renewal of their membership after one yearAt the time of our contact with the customer a refund was ticket was opened, that ticket has since been processed, and the customer should see the funds in question reflected on their credit card statement within 10-business from the time of this response.We would like to apologize for the confusion that lead to this complaint, can assure the customer that there will be no future charges made to their account, and we wish this customer and their company all the best moving forward

After speaking with MrWillard he stated he would contact me againSo far he has not done soStill waiting to hear back from him as posted before

Both prior to and since receiving this complaint our customer service department has been in contact with this customer numerous times and attempted to address their concernsAspects of our lead generation, credit policies, and service as a whole have been discussed at length, and our records also confirm that a substantial amount of credit has been applied to the customer's account during the life of their membershipIn light of these circumstances we have processed a refund for the negative balance on the customer's account and have cancelled the account in fullThe customer can expect to see these funds reflected on their credit card statement within 10-business from the time of this response and we are at this time considering the matter closed

Although we have not yet been able to reach this customer regarding their concerns, we have provided them with the direct contact information of the party handling this complaintAt this time we remain optimistic that we will be able to hold a productive conversation, reach an amicable resolution, and will provide any updates as the situation allows

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns.We have also scheduled a follow up call to readjust the customer's account settings and are pleased that the customer remains a valued member of our network

In reviewing our records and speaking with this customer, we were able to determine that their company's specialty falls under a category for which our system requires a state license, and therefor we were not able to provide the leads to the customer that they were seekingWhile their specialty is categorized as such for our service's purposes, their services do not fall under a category for which the state in which they operate requires a licenseDue to this one-off scenario, our company was not able to provide the service the customer had agreed to when signing up for our serviceWe found that the customer was diligent in informing us of this situation very early into their account life, and as such, we were able to reach a settlement regarding their membership fee and have parted ways on friendly terms

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns that lead to this complaintAt this time we have canceled the customer's account per their request with no further outstanding balance and have parted ways on amicable terms

Since receiving this complaint our customer service department was able to reach this customer, discuss their concerns, and were able to make adjust their account settingsCredit was also applied, and we are pleased to still count this customer among the valued members of our service

We have made multiple attempts to reach this customer to discuss this complaint but have not yet been successfulWe still look forward to making contact and bringing this complaint to an amicable resolution

As stated by this complainant our service had previously been in touch with the account holder for the membership in question and we were able to reach an amicable resolutionAlthough we have tried to reach that party again directly in regards to this complaint, both their phone number and email address are no longer in serviceIf this matter is simply in regards to providing the actual account holder with the lead information that they received while an active member of our network then we will be happy to provide them, but that party will need to contact us directlyGiven these circumstances, until further contact received from the account holder we are considering this matter closed