HomeAdvisor

Prior to receiving this complaint our customer service department was able to address and resolve this customer's concerns. At this time their account has been cancelled as requested with no further balance owed.

Prior to receiving this complaint our customer service department had been in touch with this customer and attempted to clarify certain aspects of our service as relevant to this complaint. During that conversation it was explained that a refund for membership after four months of advertising with...

our service was not warranted, and although further credits in addition to a large amount that had already been applied were offered, they were rejected. Our records also confirm that this customer was actively engaging with the leads that were provided to them and that the customer was able to contact and hold conversations with multiple potential customers.  At this time we have applied additional credit to this account in order to remove the outstanding balance associated with their account, but must stand by our assertion that a refund for membership is not warranted. As a result of these actions there is no further balance owed, there will be no further charges, the account has been cancelled in full per the customer's request, and we considering this matter as closed.

Prior to receiving this complaint our customer service department was able to reach this customer after making contact by way of posts made on social media. At this time we can confirm that the lead credit in question has been provided and that their account has been closed per their request.

We were able to reach this customer and have addressed their concerns. We found that their had been miscommunications surrounding the circumstances under which this customer had cancelled their account which lead to the account being cancelled with a negative balance. To correct this concern, we...

have issued a refund for the balance in question and have parted ways with the customer on amicable terms.

We have been in touch with this customer and were able to address and resolve their concerns. We found that there had been some confusion in regards to the lead generation aspect of our service, in particular the types of leads that the customer would receive and how they would be billed. As a...

result, we were able to reach a settlement with the customer regarding their time and money spent with our service, cancelled their account per their request, and have since parted ways on friendly terms.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns as listed in this complaint. The nature and reasons behind the confusion as related to our billing platform was explained, a settlement was reached, and at this time we have cancelled...

the customer's account as requested and parted ways on friendly terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*

Upon thorough review of the service provider in question we have found no connections between the previous member of our network that was hired by this consumer and the individual featured in local news story mentioned in this complaint. Our research confirmed that the individual(s) featured in that...

news story would not have passed our extensive background screening and that there is no evidence to suggest that the parties are currently or have ever been associated with one another.That being said, we would also like to note that while this consumer's review of the contractor in question was in fact posted to the contractor's directory listing on our site, that company is no longer a member of our service network. Our Customer Solutions team has relayed these facts along with a full explanation of our background screening process and the relevant results thereof to this consumer, and we are at this time considering this matter as closed.

my response was intended for vsc. my problem with home advisor has been resolved.

As this complainant is a party other than the account holder, we reached out to account directly but did not receive any return communication. Despite this, in the effort of ensuring that their concerns are adequately addressed, the balance on the account in question has since been amended, the...

account has been cancelled as requested, and there will be no future charges.We will be more than happy to address any further questions or concerns at the contact information that has been provided to the customer, but barring further communication we are at this time considering this matter closed.

Prior to receiving this complaint our customer service department was able to address and resolve this customer's concerns. It was apparent to that department that this customer's primary work category was not a good fit for our service, we have apologized for the inconvenience, and a refund has...

been provided.

Our records indicate that prior to receiving this complaint our customer service department had been in touch with this customer and was able to address their concerns. While we apologize for any misunderstandings concerning the nature of our service upon their initial signup, a full explanation of...

our service has since been provided, credit was applied to their account, and at this time the customer remains a valued member of our network.

We have been in touch with this customer and were able to have a detailed discussion regarding the billing concerns listed in this complaint. We have made a settlement offer to the customer in order to rectify the confusion that occurred on their account, and at this time we are awaiting word from...

the customer on how they would like to proceed.

Initial Business Response /* (1000, 5, 2015/08/12) */
Though we have not been in direct contact with this customer, we did comply with their request to receive a refund of $27.24.
We found that during the very brief time this customer was enrolled in our service, a single lead was charged to...

their account in addition to their membership. This lead had not yet appeared on their statement, and therefor the lead was not immediately refunded along with their membership fee. To correct this, we left this customer a voice-message informing them that we would be refunding their charge for that lead, and since that time, the refund has processed. The customer should have already received this refund, or will be seeing it reflected in their bank account in very short order.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Through speaking with this customer and our own internal investigation, we found that there were several instances of confusion regarding the nature of our service, specifically in relation to billing for leads generated through our service. As a result, we have amended this customers balance,...

ceased all further collections activity, and have cancelled their account in full.

As noted in our previous response, a full refund has already been processed and posted for this customer on our end. Should the funds not yet be reflected on their statement, at this point we would advise that the customer follow up with their financial institution.

In speaking with this customer and reviewing our records, we found that we were not able to provide the amount of leads that our system had previously forecast for the customer's account. As the customer was diligent in making us aware of their concerns very early in their membership, we were able...

to reach a settlement and part ways on friendly terms. At this time the customer's account has been cancelled in full per their request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

While we have been in touch with a party other than the complainant/primary account holder, we have not yet been able to reach this customer directly in order to address their concerns. We have provided the best contact method to reach the party handling this complaint and will remain optimistic...

that we will be able to resolve their concerns following the holidays.

Although we have made multiple attempts to hold a productive conversation regarding this customer's concerns, we have been unable to find success in that pursuit. While we were very willing to facilitate a reasonable resolution, when contacted by the representative handling this complaint the...

customer informed us that they were taking their concerns to outside resources. As this is the case, the customer will need to direct all further contact regarding this matter to our legal department.