HomeAdvisor

Given the information provided by this customer along with our own investigation, we have at this time removed the customer's information from the collections agency. While we will continue to review, the matter is now entirely an internal one, and no action has or will be taken against this customer's credit rating.

Complaint: [redacted]
I am rejecting this response because:putting the account on hold does not get my address off your national advertising on the internet, or the maps directing customers to my home.  You have done NOTHING.  The situation is still the same. He is not going to respond to you thinking the matter will be dropped.  You have dropped it for over a year.  Exactly what are my rights while you falsely advertise my address and put me, my home and my property at risk? The woman he is living with has stalking and assault charges.  If she ever looks it up, she will head directly to my home.  What will be your defense then? I will pay the price as I have paid for almost a year and a half while you cover for a felon.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/04) */
We have made multiple attempts through both phone and email to reach this customer, but have thus far been unsuccessful. We still hope to make contact with this customer to address their concerns.
Complaint Response Date bumped because:...

Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have returned their call numerous times and can not get an answer at the number that I was asked to call. My last attempt was today, September 16, 2015.
Final Consumer Response /* (2000, 8, 2015/09/17) */
I wanted to let you know that I have spoken with Mr. [redacted] from Home Advisor and he has made everything right, he was very professional and took care of the problem quickly. My company has no complaints with Home Advisor at this time.


Thank you,
[redacted]
Owner
[redacted]
XXX-XXX-XXXX

We have been in touch with this customer and were able to address and resolve their concerns. We found that there had been some confusion regarding both the leads generated through our service and the billing there of, but were able to reach an amicable resolution. At this time we have reached a...

settlement with customer, closed their account per their request, and have parted ways on friendly terms.

We would like to assure this consumer that our company had no part in the creation of the [redacted] post referenced in this complaint. In the past we have found that listings such as these are constructed and posted by third party organizations in an attempt to garner traffic and/or lead...

information that are routed through phone numbers or email addresses specifically created to redirect to existing services such as ours. While we regret whatever conclusions this consumer may have drawn regarding our involvement in creating the post, we would like to extend our appreciation for bringing the post to our attention so that we could report it to [redacted] as spam. As a result of our report to [redacted] the listing in question has since been removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12801530, and find that this resolution is satisfactory to me.
Sincerely,
Mikhail [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our company.We have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will...

not receive any further contact.

After reviewing our records, we have confirmed that during the life of this customer's account that not only have multiple jobs been won as a result of our leads, but also that a substantial amount of credit has been provided to their account along the way. Although we feel the balance associated...

with this customer's account is legitimate and valid, as a courtesy we have removed that balance and their account has been closed with nothing further owed.We appreciate this customer bringing their concerns to our attention, wish this customer and their company the best of luck in the future, and we are at this time considering this matter closed.

Our office spoke with this customer yesterday, and we informed them at that time that we would need to conduct further research in regards to their concerns. We were able to do so today, but when we reached back out to them to discuss our findings we were not able to make contact with the customer....

In lieu of prolonging our response to this complaint, we have already processed the settlement the customer was requesting at the onset of this complaint and would hope that such action will bring an amicable resolution to their concerns.

We have been in contact with this customer and were able to address their concerns as listed in this complaint. We have apologized for any confusion and/or frustration that resulted from our autorenewal policy, a refund was provided, and their account has been cancelled in full per their request.

Our records indicate that our customer service department was able to address and resolve this customer's concerns prior to receiving this complaint. At this time the requested refund has been issued to the customer's form of payment on file, and should it not already be reflected on their credit...

card statement already it should be appear very soon.

Prior to receiving this complaint, our customer service department was able to address this customer's concerns and credit to their account has been applied. When a member of our network is twice billed for a lead from the same consumer, our policy does in fact dictate that the member's account is...

to be credited. We apologize for any frustration that was experienced as a result of this incident, and at this time the customer remains a member of our network.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our company.We have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will...

not receive any further contact regarding our service. We would also like to note that we hold our sales representatives to a higher level of professionalism than what has been described in this complaint and that the correspondence this customer received via email is being addressed with our management team.

Prior to receiving this complaint we had exchanged multiple emails with this customer regarding the concerns listed in this complaint as well as their desire to be placed on our Do Not Contact list. The latter has been addressed, a refund has been provided, and the customer will not be receiving any...

further communications from our company as requested.

This customer's account with our service was terminated due to what we determined to be a violation of our Problem Resolution protocol involving a dispute between their company and a homeowner. Per our terms and conditions, our company retains the right to terminate any account's membership with our...

network at any time at our sole discretion. In this case we have chosen to exercise that right, and due to these circumstances the customer is not entitled or eligible to continue contacting leads that were generated through our service network. As such, we are at this time considering this matter closed.

Prior to receiving this complaint, our records indicate that a manager in our Customer Service Department was able to resolve this customer's concerns. We have left a message with this customer to confirm that their concerns were adequately addressed, and should we receive further communications...

regarding this matter we will update this complaint with any relevant details.

We have been in touch with this customer and were able to bring about an amicable resolution to their concerns.As a result of discussing our service as a whole, account settings, and they issues they experienced, a settlement was reached in which the customer's account has been closed with no...

further balance owed and were able to part ways on friendly terms.

Prior to receiving this complaint, our customer service department had been in contact with this customer and explained our position regarding the balance currently associated with their account. Our records, available upon request, confirm that not only has this customer engaged with and...

contacted the vast majority of the leads that have been sent to their account, but that multiple jobs have been won as a result of their membership with our service. Furthermore, our company has not received any payments for these leads, and to date the only payment made was for the customer's annual membership. In light of these facts, we are firm in our position that the entirety of the customer's outstanding balance is valid and we are at this time considering this matter closed.