Honda of Freehold

1 star is too much for the POOR sales service received as we spent less than two - four minutes total time (If even it was two minutes of face time) interacting with the sales representative. Arrived at Honda Freehold, NJ after spending many hours and days researching vehicles on internet for possible purchase. Advised representative we were two months out from purchase for teenager; and wanted to have the teenager drive the vehicle to assess the comfort of the vehicle, driver visibility, and general feel. But first, before arriving at appointment, received a call advising the initially vehicle of interest was sold, then received a text it was not, then when we arrived we were advised it’s sale was in process - in retrospect, red flags already - showing the left hand doesn’t know what the right hand is doing. At the Honda Freehold, NJ sales rep was advised the vehicle we were interested in and the rep went to get the keys... we waited in lot. Sales rep returns advises he can’t find keys and then advises they have only 5 sales persons on duty and can’t show too many vehicles - yet not one vehicle has even been opened to look into. Also, indicated he had other customers waiting. At this point, this dealership was not going to benefit from any immediate or future purchase. But before leaving, mgmt was made aware of issue and apologized. While making the complaint to mgmt It was observed that there were no other customers waiting service.

Off to next dealership - both Freehold Nissan and Hyundai were attentive and informative. Reviewed three vehicles in total at these two dealerships - no issues as they were both extremely helpful.

We replaced the battery in the remote and then tried to open the door, the door still would not open and notified the customer it needed a motor for the doorAfter we told him the total repair would cost $he declined to have it repairedAfter receiving the Revdex.com complaint we called the customer and as a good will gesture, we offered to split the bill 50% for the repair needed [redacted] declined the offer and told us he will contact his attorneyWe have acted in good faith to resolve this complaint and to satisfy the customer

Ref# [redacted] This is a update on this case , we are talking with the customer to come to a settlement by early next weekThe customer is fully aware of our intentions and understandsI will update the file next week as to the closure of the complaint.Please call me if you have any questionsThank you [redacted] ***

The customer had a windshield replaced to years ago from a outside vendor not Honda of freeholdWhen the vehicle came in for service it already had tape on the both sides of the front windshield holding on the moldings around the windshieldOur car wash is designed as a side roller only, it does not have a horizontal brush that goes over the top of the body or windshield areaThe molding issue is a issue that must be addressed by the company who installed the windshield prior.if you have any further questions please feel free to contact me at [redacted] Richard J [redacted] GM

Complaint: [redacted] I am rejecting this response because:It took so long to respond to my complaint and the chip has not turned into an inch crack and I need my entire windshield replacedI cannot afford to pay for it out of pocketI got a quote to replace my windshield by [redacted] for $I would like Honda of Freehold to mail me a check for this amount so that I can get my windshield fixed asapI can provide this quote if need be Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Nobody contacted me with any attempt to resolve my complaintBefore timing belt work I had no noisesAfter timing belt work I was left with two broken mounts and a cracked bracket which I had repaired at a cost of approximately $dollarsThe very (driver side) mount that's disconnected to access the timing belt was broken causing severe vibration that broke the front mount and broke a support bracket under the vehicle Regards, [redacted]

The customer credit score was below the minimum needed to get approved from Honda FinancialWe explained this to him and offered him alternate financing that he did not want to partake in

The General Manager; Peter D called Mr [redacted] today in regards to the Revdex.com complaint, but left a voice messageWe’ve also mailed a copy of the Honda’s Sentinel program and Honda of Freehold Exclusive Advantage programThe Sentinel program is available at any Honda dealership which includes free oil change for yearsHowever, Honda of Freehold’s exclusive advantage program includes free oil change for life, free car washes for life and free loaner cars for lifeThe Advantage program is only valid at Honda of FreeholdMr [redacted] can come to our dealership at any time to receive this offer Peter D has provided his cell phone number in the voicemail recording to answer any other questions or concernsWe’re waiting on a response Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Based on the settlement offered to me by Honda of Freehold, I was able to recover 40% of the excess amount that I had lost in this transaction The all weather mats that they are offering was part of the original deal I lost around $which was paid towards documentation fee, tax, paper work and a voluntary theft loss insurance of $which I believe should have been returned to me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern,My name is Richard J [redacted] GM at Honda of FreeholdI spoke and resolved all issues with [redacted] on 6-05-we are we've refunded his $overpayment on his [redacted] and refunded him a amount of $in addition, making his total refund $*** [redacted] has accepted this payment and is fully satisfied with our response in this matterThis matter In [redacted] opinion can be considered closed.Please feel free to contact me if you have any questions [redacted] Richard J [redacted] I GMHonda of Freehold

Complaint: [redacted] I am rejecting this response because: The explanation from the business is incorrectWhen my car was taken in for service the wheel assembly was perfectly fineWhen the service rep tried to remove the tire for rotation the entire assembly (where the lug nut) goes in came offThis happened while they were trying to remove the tireThe incorrect or damaged threading is the reasoning your service person gave me but they actually broke the part that the nut fits in and hence it was irreparableSince this damage happened while performing the work it is businesses responsibility to fix thisI had come in for$tire rotation and instead you have imposed a $service on my vehicle which was perfectly in working condition before my car went into your garageIt is only fair that the business takes responsibility for this damage and pay for it Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I bought the HONDA PILOT AT HONDA OF FREEHOLD in RtSouth Freehold NJ Sales Person: DINA D [redacted] SALES MANAGER: DARIO A [redacted] BUSINESS MANAGER: JOHN B [redacted] FIRST I BOUGHT A FLOOR / MANAGER DRIVEN HONDA CRV WITH MILESWHEN I CAME HOME, I NOTICED A DENT ON THE PASSENGER RIGHT ABOVE THE TIRETHE CRV WAS BLACK ON BLACK AND DELIVERY WAS GIVEN AT 8:PM BUT ALL PROMISES WERE MADE THAT IF I HAVE ANY PROBLEM WITH THE CAR, I CAN BRING IT AND THEY WOULD HELP ME OUT I CAME VERY NEXT WEEK, TOLD DINA AND DARIO ABOUT THE DENT AND THEY SAID WHAT WOULD I LIKE TO DO I TOLD THEM I WANTED A HONDA PILOT THEY SAID THEY WOULD GIVE ME A HONDA PILOT AND TAKE BACK THE HONDA CRV FOR FULL VALUE OF THE MONEY I HAD PAID FOR THE CRV WHEN SINGING THE CONTRACT, THEY RE-ASSURED THAT ALL THE MONEY CHARGED IN EXCESS WILL BE RETURNED BACK TO ME WHEN THE CRV BANK CONTRACT IS NULLIFIED NEXT DAY, WHEN I WENT BACK TO THEM AND ASKED THEM HOW MUCH MONEY WILL I GET BACK WHEN THE OLD CONTRACT FOR THE CRV IS NULLIFIED, THEY SAID THE CRV WAS A TRADE IN THEY HAVE CHARGED ME $IN TRADE IN MARKDOWN PRICE AND THEY HAVE CHARGED ME ANOTHER $FOR ALL THE PAPER WORK THAT I PAID FOR THE CRV JUST FEW DAYS AGO I LOST $IN ALL THEY NEVER TOLD ME IT WAS A TRADE IN WHEN THEY TOOK THE CRV THIS WAS CHEATING AND THEY KEPT SAYING THAT I AM GETTING THE FULL VALUE OF THE CRV I PAID FOR THIS IS CHEATING AGAIN ON TOP OF THIS THEY COLLECTED $INDICATING TOTAL LOSS PROTECTION AND $FOR SERVICE CONTRACT OF CRV EVEN THIS MONEY HAS NOT BEEN RETURNED TO ME I ENDED UP PAYING $PLUS $WHICH WAS A TRADE IN FOR MY HYUNDAI CRV SO FAR THEY HAVE COLLECTED $TOWARDS THE HONDA PILOT WHICH IS SELLING FOR AROUND 36K WITH ALL THE DEALERS AS OF NOW THEY HAVE CHEATED ME AND FALSIFIED THEIR STATEMENTSTHIS COMPLAINT IS FOR HONDA OF FREEHOLD IN ROUTE SOUTH FREEHOLD, NEW JERSEY Regards, [redacted]

Complaint: ***
I am rejecting this response because:
I brought in my vehicle on 11/17/for a maintenance timing belt replacementCar had zero noises previous to workAfter the work car made rumbling noisesThe mount (driver side) that was disconnected to access the timing belt was broken and caused the rumbling noisesThe rumbling broke the front mount and cracked a bracket underneath vehicleI have repaired the damages Honda has done to my vehicle at approximately $
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I am writing to you today, Friday January 29,after just reading the note you sent me earlier today showing a response to the Revdex.com of NJI must tell you, the entire first line of that response is a COMPLETE LIE! NOT ONE PERSON HAS MADE 'ANY' ATTEMPT to contact me by phone, email or textI can easily provide my cell phone statements to back up what I am telling youStill, to this day, exactly one month from when this HORRIBLE LIE EXPLODED, THIS DEALERSHIP STILL CONTINUES WITH BAD BUSINESS PRACTICES, WITH LYING to this dayThe 'ONLY' attempt made by this dealership since my in person meeting with the GM, Pete D on Friday January 15,2016, was an email to my husband, TODAY, January 29,My salesperson Michelle never had a problem reaching me and the same goes for the person doing follow up calls that the dealership hired when I showed an interest in one of their vehicles, and then there is JOHN Bthe Finance guy that would call me to tell me my YRBumper to Bumper Warranty was en route from Tenn. In today's response dated January 29,there is mention of a year warrantyOnce again, I want to know about the FREE OIL CHANGES and the last CAR PAYMENTS to be made by Freehold Honda, as promised at the time of sale on August 14,Since both parties are corresponding with you, I would like you to please advise me of what I have put in writing to you today, before I telephone anyone Sincerely, *** ***

Complaint: ***
I am rejecting this
response because:We never received any kind of offer from them We did receive follow up calls to see if we were still interested in the car (which is what all dealers do), which we were not, because we did not like their business practices We subsequently bought a car elsewhere, but our complaint still holds Their business practices are still misleading, whether they continue to pertain specifically to us or not
Regards,
* ***

I called the Honda sales depttonight and spoke with KarinaI told her I had months on my existing Honda lease and asked her about returning it early and leasing another Accord, a She said she would speak with a sales manager and put me on holdAfter mins, she get back on the phone and said that I could get the lease on the Accord with $1,down and $ per month and they would take care of the remaining payments on the leaseI said great and that I would come down to the dealershipAs I was driving there I called Karina and asked how much extra a lease would be for an EXLI currently had an EX and and the Prices quoted to me was for another EXShe asked me to hold on so she could speak with the sales managerAfter a few minutes she got back on the phone and said that the sales manager had ran the numbers and said the monthly price would be $month, still with $1,downI said great and that I was on my way inWhen I arrived at the dealership a salesperson asked if they could help meI explained that I had spoken with Karina and asked to speak with herThe salesperson went to get her and returned with some documents that Karina had provided him with based on our conversation and the sales manager's numbersAs we spoke, Karina stopped by and wished me good luck and shook my handThe salesperson took some add'l information and went in to the sales managers' officeA sales manager returned, his name was Joe K, and he took over from the salesperson and then the problems startedHe said the EXL would run be $per month instead of the $that I was quotedI said no, and that I wanted the price that I was quotedThen he wrote down on a piece of paper $per monthI told him that I was quoted $per month and that's why I came to the dealershipHe went back to his office, came back after a few minutes and said that I still had months on my lease and that they couldn't make the dealI was very angry and said that Karina knew this and that the sales manager she had spoken with and ran the numbers had no problem paying this off and was giveing me the car for $per monthHe apologized and said they couldn't do the deal and didn't know why they quoted me the other price and why they said they would pay off the carI told him to call Karina and bring her over and to find out who the sales manager was that Karina was working with, but he wouldn'tHe said that would be unprofessionalI told him that HE was unprofessionalHe put his hand out and said no hard feelingsI told him there was hard feelings and didn't shake his handI also told him that I would make a complaint and I willI tried to call Karina but she was gone for the dayI will call her back tomorrowI will never shop at this dealership again, and I will never, ever, purchase or lease a Honda againAt every opportunity, I will let people know about this dealershipI have leased Camrys for my wife down the block from Honda at ToyotaAnd, I have never had a single problem with themPrices quoted over the phone are the same prices given when I get to the dealershipIt's like night and day between the two dealershipsToday, 8/5, I tried to get in touch with KarinaInstead, I was given her manager Yelica TShe said that she was the one who quoted the $price for the EXShe also said the price and deal is subject to the value of the car and its conditionThye car is in MINT condition and they did say they would take care of my payments on a recorded lineThey are now "doing a dance"I told Yelica to read the horrible reviews on Yelp about this dealershipI said this was a classic bait and switchDO NOT GO TO THIS DEALERSHIPThey are all CON ARTISTSRead the reviews and judge for yourselfThis review would have zero stars or a minus star if I could

Date: July 21, 2015 Date: July 21, Re: Revdex.com COMPLIANT #*** ***
***
To whom it may concern, This is in response to Revdex.com #***The vehicle prior to coming in for service had existing damage on thePassenger side front door down to the rear passenger door and several scratchesthrough-out the vehicleThe vehicle was service by our techs on a Wednesday morningat 7am, the damage was reported days later of the date of serviceWeunderstand your concerns about any damage to your vehicle while in our possession,our techs are trained and acknowledge the fact that if they damage any vehicleduring the service to bring it to the attention of the service managerdirectlyWe will always report and repair any damage cause by our techs duringserviceIn this case due to the length of time and no issue reported tomanagement while service was performed we believe days of driving and parkingit is highly unlikely that the damage was caused at Honda of FreeholdIn thiscase and customer satisfaction being a concern of any business we will stilloffer a $service credit on their next service provided by us at Honda offreehold or a $dollar goodwill refund.If you have any questions pleasedo not hesitate to call me at ***Thank you, Richard J*** GM

DMV work is completeThe customer will be receiving his registration today via *** **The tracking # is: ***

Complaint: ***
I am rejecting this response because:Honda of Freehold advised me that nothing else was needed to be done on my part inorder to recieve the fundsSo Naturally they cant seem to find any documentationHowever I'm sure they are able to find everyone that I advised them of that purchased cars from them.
Regards,
*** ***

We've been in contact with the customer by phoneWe're waiting on a call back from her to resolve the issue
However, *** Motor Vehicle department allowed us a day temporary plateMotor vehicle sent us the plates days late and as soon as we received the plates we
paid to over night them If there's any else we can do, please feel free to contact us