Honda of Freehold

Review: On August 13th, I reached a deal with a salesman on a cash deal for a Civic. After consulting with the sales manager, he agreed on the price and asked in return that we agree to finance in order to help them earn a $500 incentive from Honda. The salesman made clear that we would need to make only three payments and then could pay off the balance without penalty, resulting only in an additional $20 in interest. After waiting for at least two hours to meet with Derek, the finance manager, we were presented with a contract that showed a higher cash price, but he explained that the incentives make it equivalent to the agreed upon price. Unfortunately, I did not realize until the next day how we had been tricked. Approximately $1570 had been added to the price agreed upon with a rebate of $1200 yielding a net increase of $370 on the price we agreed to pay. We were also given a 4.2% APR while Honda was offering 0.9%. The next day I walked into the dealership and confronted Derek about the problem. He seemed to understand what I realized, and brought in a salesman (not a manager or even the salesman that I dealt with) to discuss the problem with me. He insisted that I "got a good deal". When I found my salesman in the sales manager's office, I asked him to confirm the details of our agreement, which he did. The manager would only say that I "got a good deal" and was deaf to my explanation. I would caution all potential Honda drivers to avoid Honda of Freehold. I personally feel that my verbal agreement was not honored and I ended up signing a deceptive contract after waiting an unacceptably long time, whether intentional or not. At the very least, the management of Honda of Freehold seems to be more interested in pushing finance agreements and fleecing their customers than in selling cars and satisfying customers.Desired Settlement: I would like to cancel the loan and pay the total cost ageed upon with the salesman in cash.

Business

Response:

This response is in reference to [redacted] original complaint. I contacted [redacted] today 8-31-2015 met with him at Honda of Freehold's showroom.We addressed all the issues listed in his complaint and resolved everything to our customers satisfaction. if there are any questions please do not hesitate to call me at [redacted]Richard J[redacted] GM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I bought used Nissan altima from Honda of freehold in Sep 2014. Vehicle registration, plates & title transfer was supposed to be done within a month’s time for which dealer already charged.

At expiry of first temporary plate, I checked with dealership & I was told that it'll take more time as previous loan was not paid yet & dealership is working on it. Another temporary Plate was given to me after 6 days. Mean time sales rep. gave told me that MVC rejected papers as my insurance details were not submitted with application. I doubt this as without the insurance they did not allow me to take out the car from dealership on first day. They assured me that before expiry of next temporary Plate I'll get my plates & registration issued by MVC & transferred title. 1 day before second temporary Plate expiry, I got a call from sales mgr. to get a rental vehicle from [redacted] (for which Honda of freehold is going to pay) as MVC work was pending. They gave me rental car from [redacted] for which I don't know why [redacted] is holding $250 from me. I did not ask for rental car. I am following up with the dealership since last 2 months, I talked with sales rep., Sales mgr., finance mgr., business development mgr. & always got an answer that they are waiting for [redacted] MVC for plates & registration issued by MVC & transferred title. On 11/21, Finance manager told me to call [redacted] MVC & check about the status. I did so & got reply that MVC did not process anything related to my car (VIN) or license number & MVC will not take this much time to process plates registration & title. When I enquired about status to dealership on 11/24, Sales mgr. replied that title clerk will call me on 11/26 & will give exact dates by when my documents will be ready. Today 11/26 after reminding in advance as usual I did not get a call or updates from dealership.It's hard to find sales mgr. or title clerk on a call. No one promptly replying on mail. . I am frustrated with this experience.Desired Settlement: 1. I want my plates issued from NJ MVC, vehicle registration and transferred title.

Or

2. Give me my money back (including amount I paid for necessary repairing done, I can show original receipts) and take back car sold to me.

Or

3. Give me another vehicle instead of Nissan Altima sold to me.

And most important

4. Pay [redacted] charged for rental car given to me by you which I did not ask for.

[redacted] should not charge me anything.

Business

Response:

REF# ID [redacted]Sorry for the delay in our response, My name is [redacted] GM at Honda of freehold. I personally handled [redacted] issue in reference to the MV issue and rental car. [redacted] MV was given to him and rental car was paid by Honda of Freehold. Today Dec. 31 [redacted] was notified that his title arrived and was emailed as to how he wanted to receive it. I believe at this point the issues are resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]7, and find that this resolution is satisfactory to me.

Special thanks to [redacted], helped me resolving all issues.

Regards,

Review: Had a car for break pad repair at Honda of Freehold on 07/11/2015. After the service is done, picked up the car around 3:30 pm. As soon as coming out of the lot, there was a flapping noise on the top of the car, thought it was to do with the sun roof open. When reached home, realized that rubber on the top of the windshield was off. Assume that it might have happened due to car wash provided by Honda of Freehold.

It was late on Saturday and had other plans and other car to use.

Sunday, honda of freehold is closed.

First thing on Monday morning, my wife stopped by at the Honda of Freehold to get that rubber thing over the windshield fixed.

Person who helped and manager refused to take responsibility and fix it. Also, called to explain, again refusal.Desired Settlement: fix the rubber flap back to where it should.

Business

Response:

The customer had a windshield replaced 1 to 2 years ago from a outside vendor not Honda of freehold. When the vehicle came in for service it already had tape on the both sides of the front windshield holding on the moldings around the windshield. Our car wash is designed as a side roller only, it does not have a horizontal brush that goes over the top of the body or windshield area. The molding issue is a issue that must be addressed by the company who installed the windshield prior.if you have any further questions please feel free to contact me at [redacted]Richard J[redacted] GM

Review: The old bait and switch. We found a honda crv awd ex-l that we were quoted a price of $21,477 it was a 2014 with 8,000 miles . We were called at approximately 10am to ask if we were still interested in the car we said yes but we were coming from bayonne and didn't want any games, so she said she would make sure they had the car and that it wasn't sold. She called approximately 20 minutes later said the car was there and there was no problems. Kayla also stated that if anyone came in to buy it prior she would call me,so we set up the appointment for between 5:30-6:00pm. In the meantime we got a call from our regular honda dealer , he said give him a call when they pull the bait and switch because there is no way they are going to sell the car for that price. Needless to said we made the drive to freehold to buy the car first they bring us out to this car and as soon as we got in could tell it wasn't the car it only had 38 miles on it and didn't seem like the upgraded model. Then the salesman said oh no problem parth the salesman said he would go get the car after we stood outside for approximately 20 mins he came out and said the car was sold last night. Then he went on to offer us another one with 58000 miles on it for $27000 and were surprised when we were annoyed. He got his manager who said he could explain to us but I probably wouldn't understand how he can't offer me another car exactly the same for that price. Then he went on to say he could have bought that 2014 with 8000 miles off a widow and that is why he could offer it at such a low price. I guess they screw over widows as well

Business

Response:

We're really sorry about the experience at our dealership. We received 2 internet inquiriesfrom [redacted] for a 2015 Honda CR-V thenhad our sales representative physically touch the car. We also received 1inquiry for the 2014 CR-V but we was under the impression that [redacted]wanted the black on black CR-V that she asked Kayla to physically touch. Again, we apologize for the miscommunication but please feel free to contact YelicaT[redacted] if there's anything else we can do for you; [redacted]. Thank you andI hope to hear from you soon.

Review: The "new" Honda Civic LX that I purchased from Freehold Honda on September 25, 2015 was "delivered" on June 22, 2015 to a prior purchaser. I obtained this information when I sought the assistance of another dealership to diagnose a minor vibration problem with the car. I have a copy of the Interactive Network printout confirming same. I was sold the vehicle without any disclosure by Freehold of the prior owner, the nature or length of their ownership (the vehicle was delivered to me with 24 miles on the odometer) or the circumstances under which it was returned to the dealership. According to [redacted] my 36 month factory warranty expires three years from June 22, 2015, the original date of sale, and not September 25th, 2015; the date I actually bought the vehicle.

As for the vibration, I was advised by the local dealership that the tires on my Civic are likely "flat spotted" from the length in time it sat unused after being prepped for delivery in May of 2015. Replacement of the tires is needed to correct the vibration/thumping problem.Desired Settlement: If the vehicle was in fact delivered to this prior purchaser, as Honda's documentation suggests, I request that Freehold Honda take back the vehicle and fully refund all monies paid. Regardless, I request a detailed explanation, in writing, as to why the vehicle was reported delivered on June 22, 2015 three months prior to my date of purchase in Honda's VIN Interactive Network tracking system.

If the above explanation is satisfactory I will keep the vehicle provided:

My nationwide Honda warranty is adjusted to be effective from an in service date close to my date of sale in September of 2015.

New tires shall be installed free of charge on my Civic, at a Honda dealership of my choice, to fix the vibration/thumping issue.

Thank you.

Business

Response:

I contacted the customer in regards to the Revdex.com complaint. I

mentioned that the 2015 Honda Civic he purchased is indeed a brand new car.

My [redacted] district Manager will be here on Thursday and I'll make sure that Honda reverses the June RDR to September. Also, the flat spots will eventually wear off. If he has any other questions or

concerns about his vehicle; please feel free to contact our General Manager,

Pete D[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I look forward to written confirmation that my delivery date has been changed so that my warranty will be effective from the correct date. My local Honda dealership has replaced my car's tires under warranty coverage and provided me with a loaner car in the interim.

Regards,

Review: I brought my 2015 Honda Odyssey into Honda of Freehold on Friday March 13, 2015 to have a roof rack and crossbars installed because the dealership owned me then from when I leased the car back in January. I handed over the car to them with it in perfect condition. I handed the mechanic my keys and waited in the area outside the service center for it to be completed. After a a little under hour my car was brought in and was complete. I walked up to the woman and asked if my car was done and she said yes. And then went back to what she was doing and I stood there. She said "oh you can leave now." I asked if I had to sign anything and she said "no, goodbye have a good day." I walked to my car, drove out of the garage and started on my way home. About 10 minutes into the drive I noticed a chip in my windshield that hadn't been there when I dropped my car off. I called the dealership and spoke to Steve (who was not the service person who checked in my car). I explained my concern about my windshield being chipping while my roof rack and crossbars were installed and he got very sarcastic and rude to me over the phone. He told me that service person who checked my car in doesn't work there and that he couldn't find my name in the system. He asked who my advisor was and that the name was on my paperwork and when I explained the only paperwork I had he asked me to turn around and come back. I told him I was unable to do so because I had to get my kids from school and he got even ruder. I told him I do not live very close to the dealership but I would try to get back ASAP but that I wanted them to pay for this chip that they put into my windshield. I also informed him that I would be emailing the salesperson who helped me and explain what happened and attach a picture of the crack. He hung up on me. When I got home I emailed Joe K. a picture of the cracked windshield and told him what happened. He emailed me back that he would look into it. I haven't heard back from him yet.Desired Settlement: I do not trust this dealership and will never go back to them. I am going through [redacted] and having the chip repaired. It will cost $131.51 to repair the crack and I would like Honda of Freehold pay for this via check because I am having it repaired ASAP before it gets worse. I can provide a picture of the chip as proof if needed.

Business

Response:

Please have the customer repair the chip and forward the bill to [redacted] , we will reimburse her within 5 days of receipt.Richard J[redacted] GM[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It took so long to respond to my complaint and the chip has not turned into an 20 inch crack and I need my entire windshield replaced. I cannot afford to pay for it out of pocket. I got a quote to replace my windshield by [redacted] for $604.95. I would like Honda of Freehold to mail me a check for this amount so that I can get my windshield fixed asap. I can provide this quote if need be.

Regards,

Business

Response:

I responded with in 5 minutes of receiving the complaint, we will repair the windshield for free to the customer. Since we a New car dealer we want to control the cost of replacement. for the windshield. So to recap we'll replace free of charge here at our facility.Contact info Rich J[redacted] Cell [redacted] to arrange window replacement

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am very uncomfortable going to this dealership. I have been treated extremely poorly since signing the lease and treated poorly. I refuse to ever go back and prefer to get my car windshield fixed by someone I trust.

Regards,

Review: On May 27, 2014 my 81 year old mother and myself went to Honda of Freehold looking for a used car to give as a surprise gift to my daughter who had recently gotten a job and moved to Boston. We met with one of the salesmen who showed us a 2008 Honda Civic with 90000 miles. I was concerned with the high mileage but was assured that the car would be put through a pre-sale inspection by the dealership's service department and that we could be sure the car would be safe. My mother traded her 2001 Grand Marquis with 105000 miles and we purchased the car. Four days later I drove the car to Boston to surprise my daughter. Along the way I noticed that at a speed of 60-65 mph when I had to brake to slow down, the steering wheel would shimmy. I returned to New Jersey and went to Honda of Freehold to ask if brakes were part of the 1000 mile/30 day warranty. I was told "no" by one of the Sales Managers and also told to tell my daughter to find a local mechanic, not to use a Honda Service Center- "to save a couple of hundred bucks" I had my daughter bring the car to Honda Village in Newton, MA where it was discovered that not only did the brakes need to be replaced but also the power steering rack was leaking and the timing chain tensioner cover was also leaking. The repairs totaled more than $2000. I returned to Honda of Freehold with my husband and we met with [redacted], one of the Finance Managers. We were disappointed to learn that the warranty would not cover any of the repairs- in fact it would basically only cover the car if the vehicle had "blown up" We asked for the original work order that had been done by [redacted] in the service department prior to the purchase of the car- but were only offered the "customer" copy- something that I had already been given at the time of purchase that didn't even remotely indicate the problems with the vehicle.

I feel my mother, my daughter and I have been ripped off and taken advantage of by this so-called "reputable" dealer.Desired Settlement: I have since taken the car to an independent, reputable mechanic who agrees with the Honda Village work-order repairs necessary to make the car a safe vehicle... something Honda of Freehold doesn't want to take responsibility for. I think it only fair that Honda of Freehold reimburse me for the repairs.

We have requested to be contacted by the General Manager, [redacted] to discuss our grievances but he has not thus far.

Business

Response:

Good morning Ms. Barthene,

I tried to call your husband (Chris Hazell)

multiple times the past week and no one seems to be picking up the phone. I

wanted to call to offer him the reimbursement for the re-surfacing of the

brakes to fix the “shimmy.”

More importantly, I would like to thank you

for purchasing a vehicle from Honda of Freehold. As you have noticed the high

mileage nature of the vehicle when you purchased it, we keep a special line of

vehicles that are sold as-is and would normally go to the auction based upon

their mileage and condition. As a courtesy to our customers, we keep these

vehicles for those that are looking for inexpensive transportation and who are

accustomed to the risk involved in the purchase (and thereafter).

Prior to the stock in of these vehicles, we do a preliminary safety

inspection on every one of these vehicles to make sure that they pass the necessary

minimum state requirements. For your record, I have included a copy of the

As-Is form that Regina Barthine signed to state that she understood that the

vehicle was purchased under an “As-Is Condition” and to waive any dealer

obligation thereafter the sale.

I would also like to remind you that in addition to the As-Is line of

vehicles that we offer, we also offer a Like-New selection of vehicles called

Certified Pre-Owned. We guarantee the mechanical conditions of the certified

vehicles by offering a 100,000 mile warranty on every one of them, and that is

why they tend to be $1,000 to $3,000 more expensive.

Once again, thank you for purchasing a vehicle from Honda of Freehold.

We sincerely appreciate your business. Please send the bill for the repair,

where you want the check to be mailed and I will reimburse you for the

re-surfacing of the brakes.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

In anticipation of Freehold Honda making good on their offer, I am satisfied with their response in reference to complaint ID [redacted]

Regards,

Review: I came in for service on my vehicle, 25K service, at 7am Wednesday. Following Saturday, I used my car for grocery shopping and while loading the trunk noticed some new scratches. At first I thought that another car scratched my bumper on the way out but on closer inspection noticed the scratches, which were bad enough to take off paint, had been painted in. NO HIT AND RUN WOULD PAINT IN SCRATCHES!!!! We called Saturday but service was already closed. Finally, reached the manager on Monday and brought the car in on Tuesday only to be told that they don't carry paint, don't do touch ups, then later that the mechanics don't have access to the paint. Why are you lying to us? The worst part of the whole ordeal, the one that leaves a bad taste in our mouth, is that you damaged our car and covered it up, so the damages go unnoticed until the car leaves the dealership.Desired Settlement: As a resolution, I would like the labor fees on the service returned because who wants to pay a mechanic that lies and damages vehicles. Then I would like Freehold Honda to contact the other Honda dealership where we leased the car and admit to the damages so that we would not have to pay the extra fees, I am more than happy to pay for the damages I cause to my leased car but really shouldn't have to pay damages your workers caused and covered up.

Business

Response:

Date: July 21, 2015 Date: July 21, 2015 Re: Revdex.com COMPLIANT #[redacted]

[redacted] To whom it may concern, This is in response to Revdex.com #[redacted]. The vehicle prior to coming in for service had existing damage on thePassenger side front door down to the rear passenger door and several scratchesthrough-out the vehicle. The vehicle was service by our techs on a Wednesday morningat 7am, the damage was reported 4 days later of the date of service. Weunderstand your concerns about any damage to your vehicle while in our possession,our techs are trained and acknowledge the fact that if they damage any vehicleduring the service to bring it to the attention of the service managerdirectly. We will always report and repair any damage cause by our techs duringservice. In this case due to the length of time and no issue reported tomanagement while service was performed we believe 4 days of driving and parkingit is highly unlikely that the damage was caused at Honda of Freehold. In thiscase and customer satisfaction being a concern of any business we will stilloffer a $100 service credit on their next service provided by us at Honda offreehold or a $100.00 dollar goodwill refund.If you have any questions pleasedo not hesitate to call me at [redacted]Thank you, Richard J[redacted] GM

Review: Hi, I had visited this location on 21st Jan 2015 for a regular oil change and Tire rotation service. While performing Tire rotation, the service person was trying to remove the front left tire and in the process broke the nut fitting on the wheel system. The service personnel informed me that to fix this issue the repair would cost me $499 since the entire wheel bearing component will have to be changed. I discussed this issue with him and requested that they should cover the price of repair since it was broken while them performing the service but the person did not agree. This is poor customer service and the additional damage should not be incurred by me. Currently I am driving the car with one nut less in my wheel and could result in serious incident if not addressed ASAP. I have left voicemail twice to their service manager but never received a call backDesired Settlement: Either the my should fix what was broken in their workshop without any charges to me or they should reimburse me so I can get it fixed at a better Honda dealership with good repair services

Business

Response:

doc attached

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The explanation from the business is incorrect. When my car was taken in for service the wheel assembly was perfectly fine. When the service rep tried to remove the tire for rotation the entire assembly (where the lug nut) goes in came off. This happened while they were trying to remove the tire. The incorrect or damaged threading is the reasoning your service person gave me but they actually broke the part that the nut fits in and hence it was irreparable. Since this damage happened while performing the work it is businesses responsibility to fix this. I had come in for. $25 tire rotation and instead you have imposed a $500 service on my vehicle which was perfectly in working condition before my car went into your garage. It is only fair that the business takes responsibility for this damage and pay for it.

Regards,

Business

Response:

In the interest of good customer relations and not a agreement on how the damage was caused. We know the damage was not caused in our shop, we willing to pay for half of the repairs or another option is that [redacted] can purchase the parts needed and we install them for free.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and I would like to see the estimate for parts and labor and then I will decide on what I will contribute towards the payment.

Regards,

Review: There was a recall notification mailed to me regarding my 2009 Honda Pilot. I brought my truck to Honda of Freehold to identify the possible recall on my vehicle on September 23, 2015. They found I needed the compliance bushings replaced because they are leaking. I was then told they would be ordered, but wouldn’t be in until approximately December 2015. After my husband and I followed up, we found the parts where in... I then brought my vehicle back on December 18, 2015 and was told they would take care of the recall. I was given a loaner vehicle. Upon my return on December 19, 2015 to pick up my truck. I was rudely told they lost my key and remote start and remote alarm. Rich S[redacted], Service & Parts Director was rude, insulting and did not take much mind to the situation. He ignored me and continued to do other customers paperwork. He left me waiting for an hour while they ‘looked’ for my keys. I saw my truck parked on the side of the garage, unsecured. Every time I asked Rich for an update he was nasty and condescending. I then told him to give me back the loaner and to call me when he can return my truck back to me, the way I dropped it off. George O[redacted] Service Advisor was then very helpful and reassured me that he would make sure my truck was safe and secure. Rich S[redacted] has no right treating people the way he treated me. I would like to be contacted by Pete D[redacted], Honda Owner to discuss how he can have a person like Rich S[redacted] representing the Honda Service Department.Desired Settlement: I would like to see Rich S[redacted] be removed from the position of Service & Parts Director. He is not professional, he is rude, condescending, ignorant and unknowable on how to properly treat customers.

Business

Response:

The customer vehicle with keys are ready for pick up today. Pete D[redacted] would like to take care of the customer when she arrives. We truly apologize and hope to resolve the issue later today.

Review: Purchased a 2010 honda accord LX car on 28 Feb 2014 and received a temp plate till 19 Mar 2014. Then on 03rd Mar receive a call saying that registration is delayed and CT emissions certificate is required. Got the car emission tested and sent the certificate by mail on 08th March. Mail not acknowledged or no follow up from dealer ship. Then faxed the emissions after following up myself on 13-March. The SLA period was mentioned as 9 business days to get the registration.

Called on 24-March and informed that will get registration by 26-March which didn't happen.

Called on 26-March and informed that will get registration by 02-April.

No guarantee given that the registration will be there by 02-April, alternate options not given at all. The car is presently neither drivable nor sellable. I am losing money for transportation every day while I wait for my registration.Desired Settlement: Free rental car till I get my registration in hand.

Business

Response:

DMV work is complete. The customer will be receiving his registration today via [redacted]. The tracking # is: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks to Honda of Freehold for working with me swiftly once the situation escalated.

Regards,

Review: I purchased a 2015 Honda Accord from Honda of Freehold on October 20, 2015. They assured me that even though I lived in **, they would [redacted] registration and a ** plate to me before the temporary plate expired. It took a complaint letter to HONDA USA to get plates, 10 days after the temporary expired. The car had to be parked for 10 days while they ignored my phone calls. They even told me to "just drive the car and we'll pay for the tickets." This would have resulted in the car being impounded in NJ (where I work) or ** and points against my license, resulting in higher insurance premiums and an annual surcharge. If this dealership were interested in fair business practices, it wouldn't ignore phone calls and lie to customers, resulting in additional expenses to the customers.Desired Settlement: I want one month's payment of $325.00. I was willing to accept a prorated 10 day reimbursement, including the prorated reimbursement of my insurance, but since the dealership continues to ignore me and Honda USA, I'll keep coming after them until satisfied. I also want them to donate $325.00 to [redacted]" and I want them to promise that they'll never tell another customer to drive with expired plates.

Business

Response:

We've been in contact with the customer by phone. We're waiting on a call back from her to resolve the issue. However, [redacted] Motor Vehicle department allowed us a 20 day temporary plate. Motor vehicle sent us the plates 4 days late and as soon as we received the plates we paid to over night them. If there's any else we can do, please feel free to contact us.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Honda of Freehold has made no attempt to contact me by phone, mail, email, fax or carrier pigeon. Once again they are not being truthful. And they never obtained "temporary" plates from **. They placed a NJ temporary plate on the vehicle when I picked it up.

In fact the car had to be parked for 10 days until a ** plate finally arrived. Lastly, they need to clearly state that they will not tell any other customer to violate the law by driving a vehicle with an expired plate.

Regards,

Business

Response:

We tried contacting the customer several times by phone, but no response. We would like to fix the issue, please contact the General Manager Pete D[redacted] on his personal cellular phone at ([redacted]. Thank you.

Review: Never received $1000 deposit back on new car purchase. Was told it was in the mail. I left deposit nearly 2 months ago. Was told they require purchase of Gap Insurance even though I have it with Insurance company. Car price went up from when I signed with salesmen to a week later when it arrived & I signed paperwork with business manager.Desired Settlement: Refund of Deposit, Gap Insurance & Same Price as originally signed.

Business

Response:

To whom it may concern,My name is Richard J[redacted] GM at Honda of Freehold. I spoke and resolved all issues with [redacted] on 6-05-2015 we are we've refunded his $1000.00 overpayment on his [redacted] and refunded him a amount of $1199.00 in addition, making his total refund $2199.00. [redacted] has accepted this payment and is fully satisfied with our response in this matter. This matter In [redacted] opinion can be considered closed.Please feel free to contact me if you have any questions [redacted]Richard J[redacted]i GMHonda of Freehold

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Went to Honda of Freehold in June 2015 to do a lease/trade. Part of the contract for the lease/trade was for the dealership to make the last payment of the old lease. Received harassing calls from the leasing company stating that my final payment for the old lease was never paid in August. Contacted the dealership for over 2 weeks to have this issue resolved, kept getting the run around from the sales representative. On my first attempt the sales rep, Ron T advised that he took it up to management and they were working on it and he or management would contact me back. Never did I receive a call back from him or management. Called several times after, received the same feedback from the sales rep. On the last call that I made, the sales rep advised that management was getting angry that he kept bringing it to their attention. By the end of business day 15, no resolution was made. Went to dealership and spoke with the manager that was there and brought this to his attention, managers name is Joe K. He advised would contact me first thing in the morning with a resolution. No phone call was made to me, I had to contact him. When I contacted him he did not have the information that was needed in order to fulfill this request, I had to provide the information to him. He advised would be contacting me back again with a resolution. No phone call was received. I tried to contact him throughout the evening before he left for the day and the receptionist would transfer me to his voicemail after I requested to speak with him personally. Without success, I drove to the location and spoke with the manager, Joe. When I discussed the lack of phone call and customer service provided to me, he used profanity and still no resolution was to be had, clearly not interested in providing sufficient customer service or care of business. Day 17 still no resolution, this should have been taken care of in June. If this is not resolved by 8/30, it will negatively effect my credit.Desired Settlement: I would like to have this settled prior to August 30, 2015 before this effects my credit. This issue should have been resolved at the time of signing for the lease contract in June 2015. I would like them to pay my last payment for the lease as per our agreement. Also I would like an apology from Honda of Freehold for the inconvenience of driving to the location twice and several unanswered phone calls. Additionally, I would like them to apologize for the pain and suffering this has caused me.

Business

Response:

We have sent the customer directly the final payment which was requested in his complaint. Attached are copies for your records. We regret that this was handled in a timely fashion. Please feel free to contact me with an further questions or concerns.