Honda of Slidell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10623317, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am shocked to see the below reply from Honda of Slidell. The last time I spoke with *** he told me he was trying to work with the dealership that originally sold the car to see if they would have the warranty "re-punched" that way it would start when they sold the car and not when they received the car in inventory. He said he would call me back with an update once he found out something. At no time was I informed of the 1-number for me to call. When I started searching for a vehicle, one of the most important deciding factors was if the car was still under the factory bumper-to-bumper warranty. This was also the first thing I ask *** when inquiring about the car. I was told that there was months or 17,miles left. If I was told that there was not a valid warranty, I'm not sure if I would have proceeded, and if I did I would have definitely have the price reduced further than what I paid . Bottom line is that I was told there was a warranty when there wasn't. Factory warranties add value to a used vehicle and I believe the car is worth $less without this factory bumper-to-bumper warranty.
Regards,
*** ***

We contacted Customer and she came in on 1/9/to resign her lease contractWe were able to keep payment the same without the additional money down from customer
We believe we have satisfied her concern
*** ***
Finance Director
Honda of Slidell

Since receiving the complaint, we have attempted to contact the customer both by phone and email but have not heard back from her. We are sending the amount of the refund, plus interest to the lender today as payment towards the account. See attached copy of the check. We
apologize for the frustrations from this cancelation and hope this resolves the concern. Should questions arise, please do not hesitate to contact me. Donna R***Office Manger###-###-####Honda of Slidell

The *** purchased the Civic from us on Monday August 29. We resolved the issues and they left happy. It is my understanding that they are satisfied with us and had a good experience. If you find out otherwise, please let me know. *** ***General Sales
MangerHonda of Slidell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12660523, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
My daughter & I never went to Honda togetherI told them I had a problem with the way the contract was writtenI am not suppose to be the buyer of the carI even left the dealership walking at nightHow was I happy if I left walking back to Bogalusa by myself at nightI was faxed a copy of the contractOn the 2nd of FebruaryThese guys did so many things wrongAs of today the still don't have a copy of my driver's licenseThey trick people into getting these carsThey said the had already written a check to pay my daughter's car off and couldn't cancel the checkThey convinced her she had to take that car backI am not happy with my name on this contract & the way they do businessI just want was fair & just, that car out of my nameThank you for your time

The original extended service contract for vehicle was rejectedWe have since had the correction of term and mileage along with correct purchase price resolved with Honda CareA check was issued (#144623) to customers lien holder (Chase Bank) in the amount of $2,and mailed out on 8/18/
with directions to apply the amount to the loan balanceA copy of corrected extended service contract and copy of check have been emailed to customer and she has confirmed she received with a return email.Should any other issues arise, please do not hesitate to contact me. Dawn ML***Business DirectorHonda of SlidellOffice ###-###-####Fax ###-###-####

Please see attached vehicle Carfax History report for the Ford Thunderbird. All title registration history information shows that the car had the correct documented miles at the time it was purchased and sold by Honda of Slidell. If the customer feels that this is
inaccurate, they may contact Carfax directly as the title history is covered under their "Carfax Buyback Guarantee". I have attached a copy of the certificate as well.As such, Honda of Slidell will not provide the customer with their requested reimbursement amount. The car was sold in good faith with a title that fully substantiated the mileage history to be accurate on the vehicle at time of sale. Regards, *** ***General Sales MangerHonda of Slidell

We are aware of ***s concerns and have corresponded with him a few times. The service we performed on the his 191,mile accord was not related to the failure of the transmissions third gear some miles later. We recommended he contact the person he purchased if from as he
and only owned the car for a few weeks when the failure occurred. The offer of $1,is acuction value data vehicle as we would be taking the car directly to auction for disposal. At this point, Honda of Slidell withdraws any futher offers of goodwill assistance as customer satisfaction is unattainable for us in this situation. Ken L*** / Joe L*** Honda of Slidell

We use Carfax to determine a non Honda vehicles Warranty Eligibility. All we have to go by is their information. We again encourage you to contact Cadillac Consumer affairs if you feel the information is incorrect. As the customer who purchased the vehicle you have a much better chance than us to have them honor the warranty. Our contact to them would only lesson the likelihood that they stand by the Carfax data
*** ***
*** ***

Complaint received. We will look into it. We did agree to fix an issue with the car. Need to contact the customer to review and verify their concerns and our understanding of the vehicle mechanical issue
Nick R***
GSM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12654947, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12270239, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This proposal is unacceptable for the following reasons:1. I would incur an immediate $4,490.00 financial loss, and a total loss of $8,000.00 or more.  2.  The proposal would require that I am willing to take this financial loss If ALL of the following conditions are met:--IF can find a car at Honda of Slidell that meets my original requirements and verify independently that it meets my requirements--IF I can do this in 4 business days (this dealership is closed on Sundays in respect for Christian values)--If the proposed replacement's price before tax, title, license, etc. is approximately $11,500.00 (highly improbable) OR I am willing and able to absorb an additional financial loss of  of at least $3,000.3.  This proposal treats me as if I am bringing a car in for trade, to purchase a new car.  Furthermore, it implies that it is my fault and my financial responsibility for believing the salesman's assertion that the car did NOT have a variable transmission.  This proposal implies that this situation is my fault.  4. This proposal violates the mission statement and values listed of Honda of Slidell as well as the mission statement and values espoused by the owner, Mike S[redacted], Mike S[redacted] Automotive of Denver Colorado.  Honda of Slidell's website states:  "We will do everything it takes to get you that model equipped with the features you desire."  Mike S[redacted]'s website states "Mike S[redacted] will provide Premium Motor cars and services that exceed customers [sic] expectations throughout the consideration, purchase, ownership, service, and repurchase experience"... with core values listed as "superior customer service, teamwork, integrity, commitment to employees, safety, excellence in innovation".Ironically, this is exactly the poor treatment I expected from a car dealership, to be misinformed, to be treated as if their error is my fault, to be treated as if I did something wrong, and to be forced to keep a car I was sold under false pretenses or take a significant financial loss.  I did nothing wrong.  There is one more further piece of irony:  I was required to buy a coupon book that cost over $350 for service and maintenance when I purchased this car, so I will either have to take a loss on the coupon book or continue to deal with Honda of Slidell to recoup that cost.Sincerely,[redacted]      
Regards,
Robin Morris

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10318960, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 The salesperson is not telling the truth. She told me during the sales discussion that it was included. She NEVER told me that it wa not included during my numerous phone calls and visits. She even took me over to the parts department to see if one was in stock. This sales rep is obviously the one lying. NOT me. How could I have made this up?? I didn't even know about the need for the cable until she told me about it. As well as, don't worry, it's included.

Please refer to our initial response drafted after meeting with Ms [redacted].  It appears this will not satisfy her concern.  However, we will honor the trade-in value on her Corolla based on its condition when we last inspected it through August 7, 2017.  Ben L[redacted]

I am familiar with Mr. [redacted] concern.  He and I spoke about the tint issue last week.  We cannot take back the vehicle. I told Mr. [redacted] that.  Honda of Slidell will however have the current tint removed and reapplied with a color and style to his liking at our...

cost.  We will make the arrangements with a locally Slidell tint vendor with whom we have a good relationship with.  Or, we can cut Mr. [redacted] a check for $300 and he can have a vendor of his choice have the tint removed and or replaced.
He can reach me at ###-###-#### should he decide to pursue one of these options.
 
Thanks
 
[redacted]
General Sales Manager

I was just made aware of this concern today and have contacted the customer.  We are in the process of diagnosing the issues with the Jeep. After speaking with [redacted] I feel very confident that we can resolve the issue.  I will keep both he and Revdex.com...

updated. Thanks Joe L[redacted]Service MangerHonda of Slidell

[redacted].  I went through this with you in person.  Explaining everything.  You agreed to be primary on the finance contract, your daughter is the cosigner on the loan.  This is how all the documents were signed.  When you left, you were satisfied.  And you sent us your drivers license via email as required.  Your daughter has the car.  Enjoy the vehicle.  If I can help explain further, contact me directly.  Eddie B[redacted] General Sales Manager ###-###-####  Tell us why here...

Revdex.comThe dealership has agreed to provide the cable.
I have reviewed the response made by the business in reference to complaint ID 10318960.
Regards,
 
[redacted] [redacted]

Thanks for sending.  We have responded to the customer prior to receiving this Revdex.com compliant.  We have refunded them the amount charged in error and apologized for our mistake.   Thanks Joe F[redacted], Honda of Slidell

Tell us why here...We had a untypical delay in securing the title for this vehicle.  Once we secured the title we were able to expedite the license plate.Which was sent at our expense Via FED Ex ([redacted])Delivery receipt below.ThanksDonna R[redacted]Office MangerHonda of Slidell8/18/2015...

- Tuesday 2:29 pmShipment information sent to FedEx5:12 pmPicked upCOVINGTON, LA7:56 pmAt local FedEx facilityCOVINGTON, LA8/19/2015 - Wednesday 7:11 amAt local FedEx facilityCOVINGTON, LA7:31 amOn FedEx vehicle for deliveryCOVINGTON, LA12:06 pmDeliveredLORANGER, LALeft at front door. Package delivered to recipient address - release authorized