Honda of Slidell

Review: I bought a used 2009 Tahoe LTZ from Honda of Slidell on 11/14/14. When I went to the finance person to do the sales contract, he started trying to sell me warranties on the vehicle, which is what you come to expect from used car sales! Anyway, since this vehicle did have 140,000 miles on it, I felt it was necessary to purchase the warranty! Especially the way the finance person, Thomas N[redacted] presented it to me. I must first mention that I asked the dealership to fix the front hood of the vehicle due to the fact that bug splater had eaten through the paint. Of course, all they did was use some touch up paint, which came off the first time I took my vehicle to get it powerwashed at a car wash! Then I bought what I thought was a bumper to bumper warranty for $2700.00! I also bought the tire protection warranty, tire warranty, & finally the paint protection warranty! Recently, when I took my vehicle into the dealership to get it serviced, they told me numerous things needed to be replaced on it (e.g. Replace alc compressor $829, replace 3 lock actuators total of $1,112.62, & the other big ticket item was the the left side running board motor $709.46). All together, the total estimated repair charge was $3,159.62), and guess what not 1 penny of these things were covered under the $2,700 dollar bumper to bumper warranty! I went and elevated this to the service manager, to the finance person who conned me into buying this warranty, and all of the way up to the business director, Dawn Loyacano! All Dawn said was that I signed the warranty and that none of these items were covered under it! What I feel was very unethical about the whole warranty situation is how the finance guy sold it to me! Instead of saying Mr. [redacted], you have s great credit rating of 740, so I can get you a great rate with a finance institution, he started saying he could reduce my interest rate because he had these vouchers from the finance company because they liked him! He basically said the warranty wouldn't cost any extra!Desired Settlement: I would like Honda of Slidell to warranty all of these issues that I was under the impression I was covered for under the $2,700.00 bumper to bumper warranty! The finance guy told me the plan he sold me would cover any major thing that could go wrong with the vehicle within the next 18 months or 24,000 miles! Well, I consider a $3,159.63 estimate to fix the things that are currently wrong with my vehicle, which all happened within 8 months of purchasing the vehicle, to be pretty major!

Business

Response:

We were previously contacted by Mr. [redacted] regarding this concern. Unfortunately, the items he is requesting repair of are not covered under the extend service contract on the vehicle. We attempted to trade Mr. [redacted] out of the vehicle and into another but could not agree on financial numbers that would allow us to do so. In reviewing the contracts, Mr. [redacted] did purchase a warranty. Not all components are covered on the plan he purchased. We want a good experience for all our customers. However, Honda of Slidell cannot absorb the cost to repair the components he is asking us to do. We did advise Mr. [redacted] that he could cancel the warranty and get a prorated refund for any balance due applied to the vehicle loan.We would be willing to look at trading him out in the future if he still is interested.[redacted]General Sales ManagerHonda of Slidell

Review: My husband and I bought a 2005 Ford Freestar at Honda of Slidell. On the test drive we noted several deficiencies, including the check engine light (which the salesman kept playing off to me as likely to just be a faulty O2 sensor that I can fix myself for much cheaper than having a mechanic do it... why would *I* want to fix something on a car I'm about to buy??), vibration when braking hard, AC blowing hot air, and rattling in the steering column when turning into parking lots. After 2 hours of waiting we were told that everything had been fixed except the check engine light, which was a faulty "RG sensor" (what our salesman called it when relaying the info to us) and that would cost $169 for parts and labor so they were going to reduce our agreed on price $200 to compensate so we could take it to a local mechanic (we live 2 hours away). The shaking and rattling issues were not noted on the drive home so we did not realize they had not been repaired until the next day when I drove it to our local mechanic. The next day our local mechanic quoted us just over $500 to replace the EGR valve, which was the actual issue causing the check engine light to illuminate. I also asked the local mechanic to do a vehicle inspection and they discovered that the the vibration was caused by the front control arms being damaged and quoted us $900 or so to repair (I don't remember exactly how much as it was a month ago now). Called Honda because my mechanic wanted 3 times as much to repair the check engine light issue and found out that they ALSO needed to replace the EGR valve and quoted me about $450. I talked to the salesman who did the paperwork for us and after talking to "[redacted]" he promised the $169 that was offered in our paperwork would be honored. Scheduled an appointment for a couple days later, my first available time to drive the car 2 hours for repairs, and when I arrived I found out that my salesman no longer worked there and no mention of the $169 offer had been made so I was going to have to pay the full amount. Talked to the sales department to get in touch with [redacted] who was not in - I was told he was on a school field trip with his kids - but that they would get in touch with him and "make this right". I also asked the service department to look into the vehicle shaking and give me a quote to repair the vehicle. Eventually they did get in touch with [redacted] and the $169 was honored and paid by me, though it took a couple hours to get that approved AFTER the repair was completed (and I am a pregnant stay at home mom with 2 boys, 2 and 4 years old, in tow), but then I was quoted about $1400 to repair the control arms and was told my vehicle was "unsafe to drive". When I asked the service writer if I could drive it home, if it was unsafe right now or if it just would give out eventually, she told me that she personally would not drive my vehicle period because the control arm(s) could give at any time, the tires fly off the vehicle (the control arms apparently hold the wheels in place) and my front bumper would meet the pavement. I'd say that's pretty explicit and I'm definitely not driving my vehicle home, so I decided to deal with the much higher quoted repair. Besides, this issue was brought up during the test drive so it should be covered, right?? Nope. After trying to get a straight answer from [redacted], who kept telling me he needed to get a handle on things and he'd get back to me, he never called me that night and never returned my calls the next morning. By the time the service department called to tell me that my car was fixed and I finally arrived on site again around mid-day, he had "just left" for lunch. Waited for several hours AGAIN to get an answer from him about whether the dealership would cover/split the cost (and again, the repair is already completed so I'm simply waiting for an answer on whether I have to bite the bullet and pay the full amount for something that was brought up in the original test drive). Eventually he decided that the damage was not their responsibility because there was no mention of it in the paperwork we signed and their "most senior technician" had determined that the damage was "definitely" new damage which had occurred after we drove the vehicle off the lot. Eventually they decided to offer me a few discounts and write off some of the repairs, bringing my total to $1015 - still more than my local garage had quoted and that was BEFORE paying travel expenses - fuel for 4 2-hour drives plus food costs for myself and my two boys to be away from home for 2 days. This experience left a really bad taste in my mouth but I paid it so at least it would finally be over and I could finally go home.2 weeks later my AC went out. Again, 2 hours each way (I was hoping, vainly, that it would be related to the original AC issue and thus covered and avoid costly repairs at the local shop) plus food. Diagnostic and lots of waiting the first day to be told this was a "new" issue that was going to cost me $870 to fix and I'd have to pick the car up the next day again, though this time I can at least see why they say it was new and agreed it probably was, but I REALLY don't want to drive two days in a row, being 7 months pregnant and with 2 very young, very bored boys in tow, so I told them I wanted to take the car and get it repaired locally. Well, this time I was approached by a couple higher ranking men in the [redacted] organization and they told me they wanted to work with me and make things right, that they were sorry things had progressed the way they had. Offered to put me in a rental car for the night and split the repair with me, with my share being $300. I was feeling pretty good about this experience, like maybe I was finally going to be treated with some kind of integrity and respect. [redacted] was awesome to work with and seemedDesired Settlement: I want my vehicle to be fully functional, as promised at the time of sale and each time I have driven it home, and I want to be reimbursed for travel expenses to and from the dealership, including gas and food expenses. Also, I am 28 weeks pregnant and last week I was hospitalized for bleeding the day after my return trip to Honda and will not be risking 4 hours round trip 2 days in a row again, so I also request reimbursement for a hotel if the repair will take more than one day to complete.

Business

Response:

Thanks for the response. I applologize for the delay. I have been working with [redacted] on a password reset on our account.

Regarding complaint #10036241:

I have personally been in contact with [redacted] regarding her vehicle and experience concerns. As she lives in Baton Rouge, we worked out an agreement for her to take her Windstar van to a local repair shop of her choosing to have her Air Conditioning system concern inspected.

The repair costs to the A/C system were covered, as goodwill, by Honda of Slidell. Please see the attached paid invoices dated 5/6/2014 for $113.67 and 5/9/2014 for $256.55 from Gordon & Sandifer Auto Service, Inc.

I spoke with Mrs. [redacted] this week as follow up and she stated the air conditioning was functioning as intended and there were no other issues with her vehicle at this time. She has my personal cell phone number and can contact me should she require any further assistance.

Should you require any additional information on this case, please do not hesitate to contact me at email [redacted] or phone ###-###-####.

Regards,

Managing Partner / General Manager

Honda of Slidell

Review: While test driving a car it was noticed by myself and my sales associate that a warning light regarding a cornering light was illumined. While completing the paperwork to purchase the vehicle I was told the problem would be fixed. AFTER I signed all paperwork to purchase the car and it was delivered I, my mother, father, and sales associate noted the light was STILL on. I was told that the service department had left, but I could return and have the light fixed. My mother returned 4 days later to have the car serviced. My mother waited for 3 hours to only be told the light would not be fixed and that we were never told that the light would be fixed and was told to leave the dealership.Desired Settlement: To fix what was promised

Business

Response:

Complaint received. We will look into it. We did agree to fix an issue with the car. Need to contact the customer to review and verify their concerns and our understanding of the vehicle mechanical issue.

Nick R[redacted]

GSM

Review: Honda of Slidell purchased my vehicle for their used car inventory. The acquisitions manager did not correctly state the time frame or conditions under which I would be able to receive my payment at the time of the transaction. When I went back to the dealership on the day that I was told to return I was told that I would not be able to have the payment until the lien was released on the title by the company that held a loan against my car. I finally was able to get the lien released by getting a copy of the cleared check from the dealership (they had paid off the loan through the amount that I was told I would be paid) and the loan company sent the a copy of the release of lien. I was then told that I could not receive payment until they the receive the paper title from the department of motor vehicles. The reason for this I was told was to protect themselves in the event the DMV sent me the title instead of them. They have a bill of sale that I signed, the car and the registration for the car. In the meantime they have placed my car for sale on their lot and website but I still have no payment. And this has been going for a month. I have nothing.Desired Settlement: I want payment for my car ASAP. I understand that due to the 14 day rule of allowing the person to be complained about to respond that the matter will have been resolved but they need to change their processes and educate their staff better.

Business

Response:

I emailed Ms. [redacted] and appologized for any misomuunication that may have oddured regarding her selling us her car. I have attached the email correspondence below. We did recieve the title in the mail yesterday and Ms [redacted] came to the dealerhsip last night and picked up the check. Additionally, we emailed the documents she requested of me to her email address. I believe the matter is handled at this time.

I have used this situation as a training aid with my staff on improving our customer communication in matters such as this.

Thanks for your time.

Managing Partner

Honda of Slidell

From: [redacted] M

[redacted] [mailto:[redacted]]

Sent: Wednesday, October 23, 2013 12:37 PM

To: [redacted]

Subject: Re: Dissatisfaction with process of Honda of Slidell's purchase

of my car

Review: I went to Honda of Slidell to look at an accord. Upon finding the car I wanted we agreed upon a lease of 419 a month with $1000 cash down. I took the car to get a call that there was trouble with the financing. I returned to give the car back and was told I couldn't lease the car but could purchase the car for the same monthly note and same downpayment of $1000. I signed the paper work and left. I was called about of week for the downpayment and gave my card over the phone. I checked my bank account to realize $2000 had been taken out. I called the dealership back to discover without telling me $2000 was placed on the paperwork and not the $1000 that was on the original paperwork and discussed. The finance manger told me the deal was done they got their money and I couldn't retun the car. I've never had someone's attitude change so quickly and sound so devilish. I trusted these people who were friendly in the beginning and let them deceive me with different amounts than was originally signed upon and discussedDesired Settlement: I would like to speak to the owner of Honda of Slidell personally so I can explain myself and point of his workers that are deceiving customers to make a sale. This is a horrible practice and cannot believe such friendly people would do this to me. We discussed $1000 downpayment out of nowhere a much larger amount was sneaked in and I feel the terms we discussed are the terms that should have been set of forth

Business

Response:

To whom it

may concern:

Review: I was informed by [redacted] that the used car I purchased from Honda of Slidell had 7 months or 17,390 miles left on the factory bumper to bumper warranty. After I purchased the car and was driving home, the airbag light and oil level sensor light came on. I took the car to my local dealership (I live in Houston) and was told that the car was no longer under warranty. I then called GM because for clarification and was told that the warranty started when the dealership took delivery on the car since this was used as a demo, and the warranty did not start when it was sold to the first owner. I then called my salesman [redacted] at Honda of Slidell to inform him and he advised that he never heard of this before. He said he would have to talk to his boss, but not to worry that they would make things right. Two days passes and I called him back since I never heard from them and was told that his boss was still not available. He then transferred me to [redacted], the finance manager and she told me that I should have bought their extended warranty. After trying to explain to her that the car was sold to me with a factory warranty remaining on the car, I did not want or need the extended warranty. She then told me that she would have her boss call me the next day and it's been a week without any call backs or resolution.Desired Settlement: I paid a premium on the car's price with the understanding that it still was under full warranty. All I am asking for is an extended warranty for at least 6 months so I can get the things that are broke fixed. These two sensor lights came back on when I was driving home which leads me to believe they reset the computer before I arrived to pick up the car. If they cannot do that then refund me a portion of the purchase price so I can purchase my own extended warranty.

Business

Response:

In response to Mr. [redacted] concern. On all our pre-owned vehicle sales, we utilize the information provided to us by Carfax. The attached report, signed by Mr. [redacted], stated that the Cadillac he purchased had 6 months or 17,390 miles of Basic Warranty remaining. We provided this information to Mr. [redacted] with the best of intentions. He has stated that a Cadillac dealer would not work on the vehicle because the basic warranty had expired but they have yet to diagnose what may be wrong if anything with the car. We provided him with the Toll Free Customer assistance line for Cadillac ([redacted]) and recommend he contact them as he is the owner of the vehicle. We are a Honda dealership with no connections to intervene. We offered Mr. [redacted] the option to purchase an extend warranty at time of sale which he declined. Since receiving this Revdex.com complaint, we have contacted Mr. [redacted] and informed him again we cannot provide the extended warranty he is requesting and again referred him to contact Cadillac Customer Assistance as they would be the best course of action to remedy his concern as the information they provided to Carfax shows the Cadillac still has the above time and mileage listed under the Basic Warranty.

Sincerely

[redacted] / [redacted]

General Sales manger / Internet Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10623317, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am shocked to see the below reply from Honda of Slidell. The last time I spoke with [redacted] he told me he was trying to work with the dealership that originally sold the car to see if they would have the warranty "re-punched" that way it would start when they sold the car and not when they received the car in inventory. He said he would call me back with an update once he found out something. At no time was I informed of the 1-800 number for me to call. When I started searching for a vehicle, one of the most important deciding factors was if the car was still under the factory bumper-to-bumper warranty. This was also the first thing I ask [redacted] when inquiring about the car. I was told that there was 6 months or 17,390 miles left. If I was told that there was not a valid warranty, I'm not sure if I would have proceeded, and if I did I would have definitely have the price reduced further than what I paid . Bottom line is that I was told there was a warranty when there wasn't. Factory warranties add value to a used vehicle and I believe the car is worth $1200 less without this factory bumper-to-bumper warranty.

Regards,

Business

Response:

We use Carfax to determine a non Honda vehicles Warranty Eligibility. All we have to go by is their information. We again encourage you to contact Cadillac Consumer affairs if you feel the information is incorrect. As the customer who purchased the vehicle you have a much better chance than us to have them honor the warranty. Our contact to them would only lesson the likelihood that they stand by the Carfax data.

Review: On Friday September 4th I was in contact with the Honda dealership about a vehicle that they had for sale. They had 3 of basically the same vehicles that I was interested in and I had made an appointment to go talk to them about them. I went there and looked over the 3 of them and decided on one to purchase. I asked them if they were going to have a Tax Free Weekend cause we could just come back tomorrow and purchase the car and the sales person stated that there were not having that event-so we proceeded with our purchase. The vehicle that we selected had a defect in the windshield and we were promised a new windshield. The next day I got an email stating that there was a tax free weekend! I went on line and asked about the tax free day and the person on the other line confirmed that they were having a tax free weekend! After that I explained to her that we were angry because we just bought a car from them yesterday and I asked if they were having a tax free weekend and was told no! Then she changed her answer! I called and tried to talk to the sales manager and have left several messages but no one will return my phone calls and no one will set up the appointment for them to come out and change the windshield. No one wants to speak with me or help correct this problem. As a customer, I hate being lied to and ignored after I pay for a product!Desired Settlement: I would like the money back that we would have saved on the tax free weekend and the money for me to replace my own windshield.

Business

Response:

To whom it may concern:Automobile vehicle sales were not eligible for the "sales tax holiday" in question. The State makes no provision for any reduction or credit for taxes on automobile purchases on our around the purchase date the customer inquired about. Nor have they since.See the below news link from Nola.com.http://www.nola.com/politics/index.ssf/2015/06/louisiana_sales_tax_holi...⇄ is the Louisiana Department of Revenue site with what items (mostly hunting related) were covered as "tax holiday" that weekend. http://www.revenue.louisiana.gov/NewsAndPublications/secondamendmentsalestaxholi...⇄ such, Honda of Slidell cannot be responsible for the customers taxes nor reimburse them for the amounts spent as taxes on their vehicle purchase. They must pay the LA State taxes owed as collected by us on their behalf to register the vehicle in Louisiana.Regards[redacted]General Sales Manager?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10814312, and find that this resolution is satisfactory to me.

Review: While purchasing a new 2014 Honda Civic EX, I was promised an HDMI cable in order to operate navigation system. After several attempts to get the cable, phone calls and visits, I have not received the promised HDMI cable.Desired Settlement: Provide HDMI cable for 2014 Honda Civic EX to me

Business

Response:

To Whom it may concern:

Upon receiving the Revdex.com complaint we reviewed Ms. [redacted] deal file. She did purchase a 2014 Civic from us on March 7, 2014. Her complaint was reviewed with both the salesperson and manager who was involved with her sale. The salesperson does not dispute that there was a discussion about the optional HDMI accessory during the vehicle presentation. However, she sates that at no time was he HDMI accessory represented as being included in the final selling price. The paperwork associated with the sale makes no mention of the HDMI accessory at all. Further, the signed DUE BILL (attached), would indicated any additional items or accessories we owed Ms. [redacted] after the sale. There is N/A in both the WE OWE and CUSTOMER OWES boxes. Since her purchase, we have told Ms. [redacted] that the price she paid for the Civic did not include the optional HDMI accessory.

Personal at Honda of Slidell never agreed to provide the optional accessory in the final selling price. None of the paperwork makes mention of the HondaLink HDMI Cable as being even mentioned, promised or negotiated into the selling price of the Civic. While no doubt this is unfortunate from Ms. [redacted] perspective Honda of Slidell strives as much as possible to ensure our customers have a good experience with our dealership. Therefore, Honda of Slidell would like to offer to Ms. [redacted] a discounted price to purchase a Ipone5 HondaLink iOS Cable Kit at or dealership's cost of $99. Retail on the kit is $149. She can contact me, [redacted], if she would like us to get her a cable at this non-profit reduced price. I would be happy to do so. Please do not hesitate to contact me should further questions arise.

Sincerely,

General Sales Manager

Honda of Slidell

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10318960, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The salesperson is not telling the truth. She told me during the sales discussion that it was included. She NEVER told me that it wa not included during my numerous phone calls and visits. She even took me over to the parts department to see if one was in stock. This sales rep is obviously the one lying. NOT me. How could I have made this up?? I didn't even know about the need for the cable until she told me about it. As well as, don't worry, it's included.

Consumer

Response:

Revdex.comThe dealership has agreed to provide the cable.

I have reviewed the response made by the business in reference to complaint ID 10318960.

Regards,

Review: I was sold a car with a illegal tint on windows.I was assured the tint was legal by the sales representative.Told it is a certified pre owned Honda.Passed 182 point inspection.Inspection includes windows. Should have failed inspection if tint is to dark. My inspector told me the tint on the windows is at 18%. Louisiana limit is 40%.Desired Settlement: Refund my money. I do not want a car that is not legal

Business

Response:

I am familiar with Mr. [redacted] concern. He and I spoke about the tint issue last week. We cannot take back the vehicle. I told Mr. [redacted] that. Honda of Slidell will however have the current tint removed and reapplied with a color and style to his liking at our cost. We will make the arrangements with a locally Slidell tint vendor with whom we have a good relationship with. Or, we can cut Mr. [redacted] a check for $300 and he can have a vendor of his choice have the tint removed and or replaced.

He can reach me at ###-###-#### should he decide to pursue one of these options.

Thanks

General Sales Manager

Review: My wife ,and I purchased a new car. The sales mgr. gave us the invoice price of the car I wa told this was the total price of the car plus taxes, title, and registration. They added window etching on the part with taxes etc. I was never informed of this additional expense of $384.49. I noticed the next day looking over the papper work. I contacted the salesman, he said he would ck. and call me back. He never did after one week I called him back. He said the same thing, and I never heard from him. I waited another weekand called again at this time he got the sales mgr. I explained the deal to him. He said he could not help me they did this to everyone.Desired Settlement: Give me a check for$384.49

Business

Response:

We contacted the customer on 12/17. After speaking with him and in the interest of customer satisfaciton at Honda of Slidell, we have agreed to refund him the cost for the Protection Plus policy he purchased in the amoung of $384.49. The check will be cut tomorrow and the customer will have his wife come by and pick it up at our dealership.

Regards,

Honda of Slidell

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