Honda of Slidell

We are coving the cost of the transmission repair which was approved today.  The repairs are being performed at a local Jeep dealership as they are the best equipped to handle such.  They tell us they should be completed by this weekend or Monday at the latest.  We will call the customer.  [redacted]

Mr. [redacted] did purchase a 2006 Mercury Grand Marquis for $5,395 from our dealership.  He visited the store a couple of times to look at the car before purchasing the Mercury on 11/21/2015.  The vehicle was priced accordingly considering the year, mileage and...

condition.  It is impossible for us to know the complete history of a pre-owned automobile.  We did provide a copy of the vehicles Carfax history report to Mr. [redacted] and allowed him to both test drive and inspect the vehicle (over a couple of days) to his satisfaction prior to the purchase. 
I cannot provide a repaint of the car as Mr. [redacted] is requesting.  I would be happy to attempt to set up a referral discount with a body shop we have used in the past for him if he wants to have the areas he mentions repainted at his expenses.  He may contact me if he is interested at the number below.
Regards
[redacted]
General Sales Manager
Honda of Slidell
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Mrs [redacted]I am sorry you feel this way.  We do strive for high customer satisfaction.  It is not common for us to be in a situation that cannot be resolved.  In your response you say you paid $350 for a coupon book.  If you are referring to our Honda of Slidell Preferred Benefit Package, there is no charge for the coupons and discounts provided in this package.  We provide it to all customers who purchase from us regardless if the vehicle is new or used.  Ben L[redacted]Sales Manager Honda of Slidell

Sorry for the delay in responding.  I thought we had already done so.  I spoke with both mother and daughter.  I explained the finance contract and the terms of the loan.  She was happy and they left with the vehicle.  I have not heard otherwise as of today.  Again,...

sorry for the delay in sending you this in.  Eddie B[redacted] General Sales Manager.

We understand [redacted]s is not in agreement with our decision.  Ben L[redacted], Sales Manger.

In response to Mr. [redacted] concern.  On all our pre-owned vehicle sales, we utilize the information provided to us by Carfax.  The attached report, signed by Mr. [redacted], stated that the Cadillac he purchased had 6 months or 17,390 miles of Basic Warranty remaining.  We...

provided this information to Mr. [redacted] with the best of intentions.  He has stated that a Cadillac dealer would not work on the vehicle because the basic warranty had expired but they have yet to diagnose what may be wrong if anything with the car.  We provided him with the Toll Free Customer assistance line for Cadillac ([redacted]) and recommend he contact them as he is the owner of the vehicle.  We are a Honda dealership with no connections to intervene.  We offered Mr. [redacted] the option to purchase an extend warranty at time of sale which he declined.  Since receiving this Revdex.com complaint, we have contacted Mr. [redacted] and informed him again we cannot provide the extended warranty he is requesting and again referred him to contact Cadillac Customer Assistance as they would be the best course of action to remedy his concern as the information they provided to Carfax shows the Cadillac still has the above time and mileage listed under the Basic Warranty.
 
Sincerely
[redacted] / [redacted]
General Sales manger / Internet Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12270239, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I absolutely do not accept the insulting response from Mr. R[redacted], which is just another example of this dealership saying one thing and then doing another.  The first response sent to the Revdex.com stated that the dealership had refunded the difference and apologized for their mistake.  Had I not chosen to dispute that, I am sure the issue would have been considered closed.  In actuality, nobody apologized, and nobody refunded me the difference. From the response, it seems pretty clear that Mr. R[redacted] blames me for this problem.  He has also made several accusations about the way I conducted this transaction, all of which I will address below: Hard charging – I never showed up and demanded anything.  This dealership called me multiple times and asked me to come in to have my trade evaluated.  At no time did I raise my voice to them or act pushy.  Yes I did act disappointed, and even aggravated, but only after their word was broken. Price comparison – Yes, I absolutely compare prices before I spend over 40K of our hard earned money.  In the past this same dealership advertised a low price guarantee on their website.  They encouraged you to compare prices.  I no longer see this on their website, so I assume they decided against it now.  That being said, when I asked over the phone if they would match the other three dealerships, they could have easily declined as some other dealers did.  Instead, Joshua called me back and agreed to the price match.  This didn’t seem unusual at all to me, as Tameron Honda also agreed to the price.  Negotiating – No, I never pay sticker price for a car.  I guarantee you that Mr. R[redacted] also pays below sticker, as does every employee in that dealership.  I could understand if I had sat in their dealership all day and pushed back and forth on pricing, but I didn’t do that.  I submitted one price which I saw at three other dealers and asked if they would match that price.  They agreed to do so, period.  I did ask for any accessories at dealer cost, which they said was no problem at all.  In fact, I have asked for that with every vehicle I have purchased for years, they always say it’s no problem.     Penny pinching – Really, now he is just calling me names.  Is this really the way a professional dealership should be referring to their customers?  Pitting dealer against dealer – I am pretty sure that dealers are supposed to compete against each other.  In fact, if dealers did not compete and chose to work together to keep prices high, I’m pretty sure that is a crime under current antitrust laws. Mr. R[redacted] stated, “[redacted] knows he receive an unbelievable discounted deal on the hottest Honda product (2018 Odyssey) and accepted and signed final contracts that surmised all the negations.  Had [redacted] disagreed with the numbers prior to our acceptance of the contract he should have made us aware of such.  That way we could of accepted or declined the agreement as well.” 1.       I do know I got the same deal as was advertised at multiple other dealerships, but I do know know if anyone else has gotten a better deal.  If I had gotten below what I see advertised elsewhere, I might say it was unbelievable.  This certainly seemed believable to me.  2.       Mr. R[redacted] and I had an agreement in writing which I signed and accepted.  Only after that, after I told my wife it was a done deal did he refuse to honor our agreement.  We were back in Mississippi but turned around and came back to the dealership with our three children in tow because of the deal we were offered.  I provided a copy of this signed agreement, on which Mr. R[redacted] even wrote “Thanks” in big black letters.  Mr. R[redacted] also stated that, “Additionally, the specific Odyssey he purchased was extremely rare and in limited supply.  He knows the sales price he received went 100% against the basics of economics that as supply decreases, price goes up!”  Mr. R[redacted] is acting as if the low supply of this van put them at a disadvantage.  I think it put me at one.  My wife wanted a Red van, one of the least popular colors.  Right now on cars.com there are 452 white vans available for sale but only 60 red vans.  The dealer said they were glad to go get any model and color combination of van I wanted, which is pretty standard in the car industry.  I was the one put at the disadvantage.  The only reason we paid the $500 higher price was because we were concerned that the color my wife wanted would become unavailable before we could get it.  I made it clear when I accepted the higher price that I didn’t agree with it but was left with no real choice.  I also made it clear I would be disputing it later.  I’m pretty sure that Honda would build only Odyssey Elite models if they could sell all elite models.  A big reason the van is in low supply is that most people don’t buy the most expensive minivan Honda sells.  We did. Mr. R[redacted] complains about losing money selling me the van, yet it’s advertised right now on cars.com at multiple dealerships at that price.  He complains about carrying the risk of retailing my trade in Honda Pilot Touring AWD which I sold to him below NADA Rough Trade In value.  I only sold it to them that cheap because someone had b[redacted]ed into our b[redacted]er at a stop light and it had to be replaced.  I provided pictures to prove this damage wasn’t severe.  I hadn’t gotten any other prices on my Pilot, but I can tell you that I have never in all my years sold a vehicle below NADA Rough Trade In.  I almost always get NADA Clean Trade In or above. Mr. R[redacted] stated, “We are not asking to renegotiate from [redacted] or ask that he pay us for what we now feel in hindsight was too much of a discounted deal.  Contracts were signed, regardless of what was previously discussed during negotiations.  This goes for the sale of the floor mats as well.”  Its funny, Mr. R[redacted] states he is not asking to renegotiate our deal, but that is exactly what he did.  We had a deal in writing, and he then decided he didn’t like it.  When you go to the bank, they ask for the buyers order or sales order.  That’s the exact document I have in writing that Mr. R[redacted] refused to honor.  He is stating that because he forced me to sign a final document with a $500 higher price, our original agreement is invalid.  I paid the higher price to please my wife and avoid losing the color vehicle she wanted.  I accepted the deal that the other manager had chased us out to our car and proposed.  I accepted the deal that we turned around for after already getting back to the Mississippi welcome center.  It’s only Mr. R[redacted] who wants to renegotiate, I was happy with and intended to honor our signed agreement. Mr. R[redacted] states our Odyssey is a fantastic vehicle.  So far, the main display screen went out for a time and the interior camera system went out for a time.  I just drove it in the rain for the first time yesterday and found out that the automatic windshield wipers do not work, not at all.  My point is, while we certainly like the Odyssey, it remains to be seen if it will be a fantastic vehicle.  So far, we have had way more problems with the purchasing process and with the vehicles systems than we should have. I can’t help but wonder how many times something like this is happening to a person who will not stand up to the dealership like I am.  What if it’s a young person purchasing there very first car.  I bet I would have taken this and never said a word if I was younger and less experienced.  I can tell you this, if Mr. R[redacted] truly believes in his heart you should be able to put an offer in writing to a customer, have it signed, and then not honor it, he is in the wrong position.  Frankly, even a verbal offer to a customer should always be honored.  It’s not about the $500+ dollars, it’s the principle.  I don’t have a fancy college degree, or a big inheritance to help me buy this car.  The single biggest reason I can afford to buy my wife this vehicle is I always keep my word, no matter what.  Is Mr. R[redacted] really arguing that he shouldn’t have to keep his word?  Is he arguing that the dealership shouldn’t have to keep its word?  If so, Mr. R[redacted] and anyone else who believes that way should be terminated by Honda Of Slidell, as they are without honor.

Although the product purchased was not refundable and acknowledged by the customer, in the interest of good will, we are refunding the $559. I have spoken to the customer and issues a check for the refund. Sincerely,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10814312, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I contacted the customer on Monday November 21, 2016.  He has received the replacement check that was issued on November 14 (first one was written and sent but not received - lost?).  He stated he had not cashed the check yet.  I told him to contact us if he needed any further...

help.  Customer has received the check. [redacted]Honda of Slidell

I complained multiple times and each time I was told they...

were sticking to their higher price.  So far I have not gotten any communication from the dealer apologizing or refunding the difference.  They could have mailed me a response I have not yet received, but I checked my e-mail and have nothing there.
Regards,
[redacted]

We were previously contacted by Mr. [redacted] regarding this concern.  Unfortunately, the items he is requesting repair of are not covered under the extend service contract on the vehicle.  We attempted to trade Mr. [redacted] out of the vehicle and into another but could not agree on financial...

numbers that would allow us to do so.  In reviewing the contracts, Mr. [redacted] did purchase a warranty.  Not all components are covered on the plan he purchased.  We want a good experience for all our customers.  However, Honda of Slidell cannot absorb the cost to repair the components he is asking us to do.  We did advise Mr. [redacted] that he could cancel the warranty and get a prorated refund for any balance due applied to the vehicle loan.We would be willing to look at trading him out in the future if he still is interested.[redacted]General Sales ManagerHonda of Slidell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12270239, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The response from Honda of Slidell is that the contracts signed encompassed all negotiations.  Numbers were agreed to on those contracts and we are not reimbursing any monies after the fact.  We stand ready to assist with any product related questions regarding the vehicle and its equipment.  The Odyssey is covered under American Honda's full manufacturer warranty. Honda of Slidell

To Whom it may concern:
Upon receiving the Revdex.com complaint we reviewed Ms. [redacted] deal file.  She did purchase a 2014 Civic from us on March 7, 2014.  Her complaint was reviewed with both the salesperson and manager who was involved with her sale.  The...

salesperson does not dispute that there was a discussion about the optional HDMI accessory during the vehicle presentation.  However, she sates that at no time was he HDMI accessory represented as being included in the final selling price.   The paperwork associated with the sale makes no mention of the HDMI accessory at all.  Further, the signed DUE BILL (attached), would indicated any additional items or accessories we owed Ms. [redacted] after the sale.  There is N/A in both the WE OWE and CUSTOMER OWES boxes.  Since her purchase, we have told Ms. [redacted] that the price she paid for the Civic did not include the optional HDMI accessory. 
Personal at Honda of Slidell never agreed to provide the optional accessory in the final selling price.  None of the paperwork makes mention of the HondaLink HDMI Cable as being even mentioned, promised or negotiated into the selling price of the Civic.  While no doubt this is unfortunate from Ms. [redacted] perspective Honda of Slidell strives as much as possible to ensure our customers have a good experience with our dealership.  Therefore, Honda of Slidell would like to offer to Ms. [redacted] a discounted price to purchase a Ipone5 HondaLink iOS Cable Kit at or dealership's cost of $99.  Retail on the kit is $149.  She can contact me, [redacted], if she would like us to get her a cable at this non-profit reduced price.  I would be happy to do so.  Please do not hesitate to contact me should further questions arise.
Sincerely,
 
[redacted]
General Sales Manager
Honda of Slidell
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Review: I purchased a car from Honda of Slidell. The internet stated the car was a 2009 was the first issue now I have not yet received my license plate. They are stating they have an issue with the VIN # and not able to process the plate. All we need is the plate or another temp tag. The one I have now expires tomorrowDesired Settlement: Need the plate

Business

Response:

Tell us why here...We had a untypical delay in securing the title for this vehicle. Once we secured the title we were able to expedite the license plate.Which was sent at our expense Via FED Ex ([redacted])Delivery receipt below.ThanksDonna R[redacted]Office MangerHonda of Slidell8/18/2015 - Tuesday 2:29 pmShipment information sent to FedEx5:12 pmPicked upCOVINGTON, LA7:56 pmAt local FedEx facilityCOVINGTON, LA8/19/2015 - Wednesday 7:11 amAt local FedEx facilityCOVINGTON, LA7:31 amOn FedEx vehicle for deliveryCOVINGTON, LA12:06 pmDeliveredLORANGER, LALeft at front door. Package delivered to recipient address - release authorized

Review: purchased a 2006 mercury marquis advertised in good condition with only 100100 miles they did not disclose the fact that the paint job has cracks called crows feet on the top surfaces. it was raining when I looked at the car and not noticeable just appeared to be a normal used car paint job with average flaws also this paint problem did not show up in their sales video or description but. they must have noticed it when they detailed the car, I went to this reputable new car dealer to avoid this kind of problem but their response was it was my fault buyer beware, priced as is, etc. I could have gone to a used car lot for that treatment.Desired Settlement: the paint is cracked to the metal and need removing and repainting

Business

Response:

Mr. [redacted] did purchase a 2006 Mercury Grand Marquis for $5,395 from our dealership. He visited the store a couple of times to look at the car before purchasing the Mercury on 11/21/2015. The vehicle was priced accordingly considering the year, mileage and condition. It is impossible for us to know the complete history of a pre-owned automobile. We did provide a copy of the vehicles Carfax history report to Mr. [redacted] and allowed him to both test drive and inspect the vehicle (over a couple of days) to his satisfaction prior to the purchase.

I cannot provide a repaint of the car as Mr. [redacted] is requesting. I would be happy to attempt to set up a referral discount with a body shop we have used in the past for him if he wants to have the areas he mentions repainted at his expenses. He may contact me if he is interested at the number below.

Regards

General Sales Manager

Honda of Slidell

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards

I do not know why I did not see the paint problem except it was raining the two days I was there .it is not something you notice right away but if I had seen the paint problem I would not have purchased the car.the only thing that was pointed out was a window sticker for etching the glass windows, that I was to find out later would cost $400 I told them it was a deal breaker and they cut it $200 I wanted the car so I accepted but now I wish ii had walked and later found out that there is no state law that they said required it, but only a law to offer it ,you can buy your own kit for$20.they may not have noticed the paint problemexcept the persn etching the glass but if they did I cant imagine them trying to sell it on there lot it is that bad

Review: ON 3/28/15 A VEHICLE WARRANTY FOR 3YR/36K MILE WAS PURCHASED FOR $4700.00. IT WAS LATER DISCOVERED THAT THE VEHICLE WAS ONLY ELIGIBLE FOR 1YR/12K MILE WARRANTY FOR $2100.00. HONDA OF SLIDELL WAS TO ISSUE A CHECK TO cHASE(LIEN HOLDER) IN THE AMOUNT OF $2600.00 FOR THE DIFFERENCE IN THE PRICE OF THE 2 WARRANTIES. I WAS ADVISED BY DAWN L[redacted] OF Honda OF SLIDELL THAT THIS WOULD HAPPEN ON 4/22/15. ON 7/6/15, I DISCOVERED THAT CHASE HAD NOT RECEIVED THE $2600.00 PAYMENT. I AGAIN CONTACTED DAWN L[redacted]. ON 7/22/15, I WAS ADVISED BY DAWN L[redacted] THAT THE $2600.00 PAYMENT WOULD BE MAILED TO CHASE ON 7/27/15. ON 8/14/15, I CONTACTED CHASE AND WAS ADVISED THAT NO PAYMENT HAS BEEN RECEIVED FOR $2600.00 FROM HONDA OF SLIDELL.Desired Settlement: HONDA OF SLIDELL NEEDS TO SEND $2600.00 TO CHASE TO REIMBURSE FOR THE DIFFERENCE THAT WAS PAID FOR THE ORIGINAL WARRANTY CONTRACT OF $4700.00

Business

Response:

The original extended service contract for vehicle was rejected. We have since had the correction of term and mileage along with correct purchase price resolved with Honda Care. A check was issued (#144623) to customers lien holder (Chase Bank) in the amount of $2,600 and mailed out on 8/18/2015 with directions to apply the amount to the loan balance. A copy of corrected extended service contract and copy of check have been emailed to customer and she has confirmed she received with a return email.Should any other issues arise, please do not hesitate to contact me. Dawn M. L[redacted]Business DirectorHonda of SlidellOffice ###-###-####Fax ###-###-####

Review: I leased a Civic EX Coupe on 1/1/2016. The sales associate (SA) got me to the bottom line price of the car so that I could lease the car at an affordable price after trading my car and Honda cash.With the deal I had signed for ($200/month), I was sent to the finance director (FD) to sign other forms. In this office, we agreed that I would not put any money down, even though she she surprised me when she said 39 months after the SA stated 36. Then the FD sold me over on the attractiveness of the insurance for normal wear and tear. The FD stated this would add an additional payment of about $20/month, so we then agreed upon a $500 down payment to counter this and keep a similar payment. This payment equaled to about $205/month, which was higher than I originally agreed to, but I accepted. While reviewing the paperwork, I saw other fees that were not upfront, like the Dealer Service Fee ($200) and an Acquisition Fee ($595). The insurance to protect from normal wear and tear and the Turn-In-Fee should have also been presented upfront. The non-negotiable "glass etching" of the windows on leases was $384.89, a fee that other dealerships do not require.

All of these fees did not stop me from agreeing to the lease at $205/month with the $500 down payment.

However, I just received an email (on 1/7/2016) and phone call from the FD stating ""Somehow an additional $1000 down was placed in your lease structure... It was over looked when I did your paperwork on the 1st," even though I payed the agreed $500 already and we both signed a form stating we owe each other nothing. The FD states that the Leasing agreement had $1,500 on the down payment line even though I never agreed to that with her or the car associate salesman. The FD states that I can either pay them the extra $1000, increase my lease payment to account for less $1000, opt out of the wear and tear insurance to then pay a similar lease amount monthly, or return the car (who knows if they would give 100% of my money back and my traded in car).Desired Settlement: I desire Honda of Slidell to honor the agreement that I thought I signed for and that was agreed upon verbally with the finance director ($205.74/month with $500 down) by reducing the fees included in the Lease Agreement to make up for their $1000 that they are requesting.

The fact that I signed paperwork stating that we owed each other nothing after I payed the agreed upon $500 down payment should be enough to settle this.

Business

Response:

We contacted Customer and she came in on 1/9/2016 to resign her lease contract. We were able to keep payment the same without the additional money down from customer.

We believe we have satisfied her concern.

Finance Director

Honda of Slidell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11030611, and find that this resolution is satisfactory to me.