Initial Business Response / [redacted] (1000, 8, 2015/07/13) */ Contact Name and Title: [redacted] - BDD Contact Phone: XXXXXXXXXX Contact Email: [redacted] @horizonsolarpower.com Thank you very much for forwarding the valuable feedback from [redacted] regarding Revdex.com Case # XXXXXXXXHorizon Solar Power has always been a company centered around the customer, and our focus has always been to provide solar services to Southern California residents with respect, clarity, and honestyAs a proud member of the Revdex.com since 2010, we encourage any feedback, both positive and negative, that helps our company pinpoint areas in which we excel, as well as those that need improvementThe information provided in this complaint has gone through a detailed process to diagnose and corroborate the issue, as is the case with any concern involving our sales and service teamThis process is an integral part of our company's great effort to remain in full compliance with all telecommunications practices All communication is recorded and monitored by our central dialing systemAfter reviewing this complaint, we have determined that a telemarketer did not act in accordance with our customer contact policy and made multiple calls to this numberManagement has taken the necessary steps to resolve the issue, and ensured that the number we have on file has been placed on our internal Do Not Call ListThe call team has also been fully informed of the complaint, and every member has reviewed this call log in particular to ensure this customer is not contacted again We value the solid relationships we have earned with our customers, so when a client requests not be contacted, we will honor their wishes and will have them removed permanently from our registered listsCustomer satisfaction will remain one of our top priorities, so if you have any questions regarding this issue, please don't hesitate to contact our Customer Care team directly at XXX-XXX-XXXX
We've thoroughly reviewed this complaint and have the below findings:On 5-9-I received a Field Service Dispatch from Sunrun in regards to Mr [redacted] ’s roof leak We sent out service technicians to take a look at Mr [redacted] ’s roof leak on 5-11- While on sight our service technicians noticed that there was an pre existing open nail hole on the roof, this was right underneath the area that had a lot of brittle caulking When we went into the attic to investigate further, we found that you can actually see light coming from outside into the attic, due to the brittle caulking While on sight, our technicians applied some henrys silicone sealant to nail hole as a temporary fix until the customer could repairThis was in the area of the affected roof leakWe determined that the leak is from the flashing connecting the two roof types – not where our solar installation occurred o Photos attached show evidence of leak from this area o Photos attached show evidence of no leaks for the area under solar We
Customer service is lousyIt is like pulling a tooth to get a response from this company! We were promised our project to be completed before the June deadline to be included on the teir pricing program Our project was started in late AprilThey had the panels on my roof within a weekIt looked hopefulThen it came to a dead stop We had final inspection scheduled for the 23rd of JuneIt was pushed to the 26thThe inspector showed upHe found there was no perit for the installed GMAHe failed the inspectionHorizon says it was the inspector's responsibility to bring the permit with himUpon talking to the city, I find this is NOT the caseAnd the permit wasn't filed until the 27th of June I am getting conflicting stories I have personally called the inspection dept., and got an inspection scheduled myself
Mrs [redacted] ,We apologize for any issues you have realized regarding the installation of your solar system.Our goal is to understand and resolve the issues you are facing.We propose that we send out an independent 3rd party electrician to assess the issues and understand the true root cause and correct.Please reach out to our office ###-###-#### and we'll coordinate with you
Initial Business Response / [redacted] (1000, 8, 2015/05/12) */ Thank you for forwarding the feedback provided by [redacted] regarding Revdex.com Case # XXXXXXXXOur objective at Horizon Solar Power is to provide solar services to homeowners in and around Southern California with the highest degree of professionalismAs a proud Revdex.com member since 2010, we encourage all feedback from our customers, both positive and negative, in an effort to promote our commitment to quality customer serviceOur company adheres a strict policy to maintain best telecommunication practices out of respect for our potential customersWe have reviewed this case and have investigated the incident thoroughly, as is the case with any issue regarding sales and service Management has taken the necessary steps to resolve the issue by reviewing our database and confirming the permanent removal of these contact numbersCustomer satisfaction is our main priorities at Horizon Solar PowerWhen a client wishes not to be contacted, we will respect their wishes and will remove them immediately from our registered lists to make certain they are not contacted in the futureOur sincerest apologies for any inconvenience our solar outreach has caused and wish you all the bestFor any further questions please contact our Customer Care team directly at XXX-XXX-XXXX
Revdex.com: Based on communication received from Mr [redacted] ***: From: [redacted] [mailto:***.***@horizonsolarpower.com] Sent: Friday, October 13, 4:PM To: [redacted] , [redacted] < [redacted] [email protected]> Subject: RE: [External] RE: Pool Pump issue - home address [redacted] Lane, [redacted] Good Afternoon Mrs [redacted] , I apologize for the delay but we will be replacing your Pool Pump free of Charge plus a pool clean after pump is installed The Pool Cowill be out there on 10/21/to take care of your pumpPlease send me the bill for the extra pool cleaning If you have any other question’s please feel free to call me at any time Have a great weekend ?? [redacted] ***I accept the offer with the understanding that - acceptance is dependent upon completion of (1) repairs and (2) reimbursement for expenses are fulfilled to my satisfactionI would like to thank Mr [redacted] for the attention that he has granted this case and look forward to its closure.Thank you Revdex.com [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */
Initial Business Response / [redacted] (1000, 7, 2016/06/03) */ We've worked directly with this homeowner to resolve any and all issues - clients system is up and running and working properlyWe consider this complaint resolved to customer satisfaction Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) The system is up and runningI will be monitoring the system production to see if it matches what the sales person promised A warning to all who deal with this company:Get phone numbers of all coordinators involved,,project manager,,electric,,etc,,,you will need them
We appreciate the Heredia family-bringing this issue to our attention to rectify We have gone out too ensure communication with their monitoring from sunrun is optimal and readable The tech is troubleshooting this issue and will resolve to customer satisfactionwe will update when confirmed completed
To begin, we have been experiencing issues with this company from the install Equipment was placed in locations that were incorrect and resulted in several poorly coordinated appointmentsAfter the install, my family found water bottles filled with urine dropped in the yardWe worked with them to resolve the install issue to have the inverter fail after approximately months of serviceI had to make several phone calls informing them of the system issues and weeks later finally had the inverter replaced and the system back upThe repair resulted in a very high Edison bill as this failure was during the summer and system production resulted in power pull from there gridAfter several more calls, my Edison bill was refunded and all was good again Now to the present issue that began over months ago in December I awoke to a large roof leak in my gameroom that was coming from several areas on the ceilingI reported it immediately and was contacted to coordinate an a
We appreciate the opportunity to work directly with Mr [redacted] on resolving complaint directlyWe worked with customer too properly map our their solar system Client received email notification from monitoring company (enlighten website) with directions for him to log in and monitor his system.All issues have been resolved to customers satisfaction, we thank this customer for their business and opportunity to resolve complaint
Repeated calls We have received calls repeatedly from Horizon Solar PowerThey claim that we requested a quote, or that they've spoken to our neighbors about getting solar powerWe have repeatedly told them that we are not interested, didn't request more information, and that we live in a military housing neighborhood so our neighbors wouldn't contact them eitherOur neighborhood has recently received solar power from another company contracted by the military housingWe are tired of receiving callsThe latest was on 5/12/at 1:pm EDTSome have been as late as 7:pm Eastern time
We appreciate the opportunity to resolve this complaint with the customer directly Our service team has been in contact with the customerWe have scheduled appointments to come out to make any repairs necessaryCustomer has rescheduled multiple appointments Our goal is always customer satisfaction in a timely manner, before and after installWe thank this customer for there business and have given them a direct contact if they have any additional questions or concernsWe will continue to reach out to customer until all issues are resolved Thank you
Cancelled my contract with Horizon Solar under the time period allowed and today found out that they tried to process my loan through HERO still Meet with [redacted] from Horizon Solar to have solar panels installed on our houseEnded up signing a contract Friday afternoon 7/with them for solar panelsWe where going to purchase them under the HERO programOn Saturday my wife was doing some research and found a better solar panel and wanted to look into cost of getting that type of panel installed on our houseSo we read over the contract from Horizon and found out we have business days to cancel our contractAlso while reading over the contract we found out that did not put into the contract any of the things we asked forAlso under the cancellation part of the contract they did not fill out all the information, the email part was blank, there was only a fax number, or an address of where to hand deliver the cancellation noticeSo on Sunday 7/17, at 843am I faxed in the c
Initial Business Response / [redacted] (1000, 19, 2016/05/23) */ Regarding Revdex.com Case #XXXXXXXX Upon receiving this request on 3/9/we immediately placed this homeowner and there address on our "DO NOT KNOCK" list and will not longer be sending representatives to your homeWe have never had any previous issues with the representative who knocked MrRoszaks door, we addressed the issue directly with our employee and brought it up as a way to train our entire staff to always be mindful of our future clients privacy and requests to be removed from any future field marketing efforts We do continues weekly training with our field marketing staff and make sure each employee exemplifies respect and trust at every doorW take Mr [redacted] complaint seriously and will use this unique instance as a way to improve our process and overall staff trainingWe wish this homeowner well - if they they would like to reach out directly, please feel free to contact the Director of Business Development at XXX-XXX-XXXX or at [redacted] @horizonsolarpower.com Initial Consumer Rebuttal / [redacted] (2000, 21, 2016/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) We had another Horizon Solar empolyee knock on our door less than a week after I filed this complaint, so although I'm not convinced that we have been added to a "Do Not Knock" list as the company claims, I will chalk that up to a delayed response unless it happens again, in which case I will reopen my claimThe [redacted] office, with whom I also filed a claim, informed me that they are investigating multiple similar privacy violation claims against Horizon Solar and may take action against them, so hopefully the company will reform its practices one way or another Thanks to Revdex.com for its help in this matter
We want to thank David for bringing his concern to our attentionWe've made sure to remove his contact info from our internal databases and wish him the best moving forward
Final Consumer Response / [redacted] (2000, 11, 2015/08/18) */ As of today 07/27/I have received separate emails stating that they will be sending me a check this weekI will look in my mail box
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hi ***, Here at Horizon Solar Power we strive for excellence in business and trainingIf we did not place you on our "Do Not Call" registry at your request in a timely manner I sincerely apologizePlease verify the phone number you would like removed as well as any other phone numbers you wish to have removed from our outreach listI will verify your placement on our Do Not Call registry and make sure you are never contacted again Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were promised by [redacted] who identified himself as a "Senior Sales Manager" and he promised to have us "removed from their call list last weekWe have been called times since then, including todayThe instructions on this form say to not include personally identifiable information, so I am not listing our phone numbers as asked by HorizonToday I provided our phone numbers to [redacted] who identified himself as a Director of Sales Final Consumer Response / [redacted] (3000, 11, 2015/08/03) */ Thank you Ms [redacted] Yes, on Monday July 27, Horizon called my wife from a new number that she had not blocked Thank you [redacted]
We had a an agreement with Greenspiire Solutions for solar installation May 23,They contacted Horizon Solar to complete the instillationHorizon did a credit check and a design revision was submitted since we changed our pool pump to be more energy efficientThis was accepted in June but the panels were not put on until July 22, We were told they it would take 2-weeks to get hooked up with SECThat was weeks ago through the hot summer usageSince then they had to do a second credit check (which ultimately negatively effects my credit score), and Horizon solar have absolutely refused to take our calls or return any call to discuss the continued delayThis is totally frustrating and unacceptable business practice as we sit with solar panels on our roof doing nothing for weeks
We listened to the sales pitch for solar panels for a $gift card as advertised when we signed upWe had a man visit our home for a long time while we were off work to see if the solar panels would help us save moneyThey weren't efficient enough to save us much and we still would have to use our electric company throughout the yearWe never received the gift card as advertised, and contacted the company multiple timesThey said they sent it and we should have received it by now, but we have notI believe this is a scam and I do not trust this company
Mr***,
The usage estimate during the Sales process was exactly that, an
estimateThis estimate was based on the data trends available which was the
properties usage at that timeChanges to usage patterns cannot be forecasted
unless the property owner communicates a plan to modify or create additional
consumptionEven if expected usage patterns could be accurately forecasted,
the actual usage patterns are completely out of the sales persons or Horizons
controlFor example, if the homeowner takes an extended vacation where there
is little usage, or has guests for an extended periodThat is why we state in
the agreement that is no other representations - If Horizon make this representation, practically
every Horizon installation will be misrepresentedThe system size Horizon generally recommends is a blend of ROI
where an increased size yields diminishing returns and utility mandates around
system sizingUnfortunately going back to the signed agreement, there is no
obligation for Horizon to add equipment to you home at no costHowever, Horizon
is happy to review and potentially add equipment at an extreme discountBest,
Horizon Management Team
Initial Business Response / [redacted] (1000, 8, 2015/07/13) */ Contact Name and Title: [redacted] - BDD Contact Phone: XXXXXXXXXX Contact Email: [redacted] @horizonsolarpower.com Thank you very much for forwarding the valuable feedback from [redacted] regarding Revdex.com Case # XXXXXXXXHorizon Solar Power has always been a company centered around the customer, and our focus has always been to provide solar services to Southern California residents with respect, clarity, and honestyAs a proud member of the Revdex.com since 2010, we encourage any feedback, both positive and negative, that helps our company pinpoint areas in which we excel, as well as those that need improvementThe information provided in this complaint has gone through a detailed process to diagnose and corroborate the issue, as is the case with any concern involving our sales and service teamThis process is an integral part of our company's great effort to remain in full compliance with all telecommunications practices All communication is recorded and monitored by our central dialing systemAfter reviewing this complaint, we have determined that a telemarketer did not act in accordance with our customer contact policy and made multiple calls to this numberManagement has taken the necessary steps to resolve the issue, and ensured that the number we have on file has been placed on our internal Do Not Call ListThe call team has also been fully informed of the complaint, and every member has reviewed this call log in particular to ensure this customer is not contacted again We value the solid relationships we have earned with our customers, so when a client requests not be contacted, we will honor their wishes and will have them removed permanently from our registered listsCustomer satisfaction will remain one of our top priorities, so if you have any questions regarding this issue, please don't hesitate to contact our Customer Care team directly at XXX-XXX-XXXX
We've thoroughly reviewed this complaint and have the below findings:On 5-9-I received a Field Service Dispatch from Sunrun in regards to Mr [redacted] ’s roof leak We sent out service technicians to take a look at Mr [redacted] ’s roof leak on 5-11- While on sight our service technicians noticed that there was an pre existing open nail hole on the roof, this was right underneath the area that had a lot of brittle caulking When we went into the attic to investigate further, we found that you can actually see light coming from outside into the attic, due to the brittle caulking While on sight, our technicians applied some henrys silicone sealant to nail hole as a temporary fix until the customer could repairThis was in the area of the affected roof leakWe determined that the leak is from the flashing connecting the two roof types – not where our solar installation occurred o Photos attached show evidence of leak from this area o Photos attached show evidence of no leaks for the area under solar We
Customer service is lousyIt is like pulling a tooth to get a response from this company! We were promised our project to be completed before the June deadline to be included on the teir pricing program Our project was started in late AprilThey had the panels on my roof within a weekIt looked hopefulThen it came to a dead stop We had final inspection scheduled for the 23rd of JuneIt was pushed to the 26thThe inspector showed upHe found there was no perit for the installed GMAHe failed the inspectionHorizon says it was the inspector's responsibility to bring the permit with himUpon talking to the city, I find this is NOT the caseAnd the permit wasn't filed until the 27th of June I am getting conflicting stories I have personally called the inspection dept., and got an inspection scheduled myself
Mrs [redacted] ,We apologize for any issues you have realized regarding the installation of your solar system.Our goal is to understand and resolve the issues you are facing.We propose that we send out an independent 3rd party electrician to assess the issues and understand the true root cause and correct.Please reach out to our office ###-###-#### and we'll coordinate with you
Initial Business Response / [redacted] (1000, 8, 2015/05/12) */ Thank you for forwarding the feedback provided by [redacted] regarding Revdex.com Case # XXXXXXXXOur objective at Horizon Solar Power is to provide solar services to homeowners in and around Southern California with the highest degree of professionalismAs a proud Revdex.com member since 2010, we encourage all feedback from our customers, both positive and negative, in an effort to promote our commitment to quality customer serviceOur company adheres a strict policy to maintain best telecommunication practices out of respect for our potential customersWe have reviewed this case and have investigated the incident thoroughly, as is the case with any issue regarding sales and service Management has taken the necessary steps to resolve the issue by reviewing our database and confirming the permanent removal of these contact numbersCustomer satisfaction is our main priorities at Horizon Solar PowerWhen a client wishes not to be contacted, we will respect their wishes and will remove them immediately from our registered lists to make certain they are not contacted in the futureOur sincerest apologies for any inconvenience our solar outreach has caused and wish you all the bestFor any further questions please contact our Customer Care team directly at XXX-XXX-XXXX
Revdex.com: Based on communication received from Mr [redacted] ***: From: [redacted] [mailto:***.***@horizonsolarpower.com] Sent: Friday, October 13, 4:PM To: [redacted] , [redacted] < [redacted] [email protected]> Subject: RE: [External] RE: Pool Pump issue - home address [redacted] Lane, [redacted] Good Afternoon Mrs [redacted] , I apologize for the delay but we will be replacing your Pool Pump free of Charge plus a pool clean after pump is installed The Pool Cowill be out there on 10/21/to take care of your pumpPlease send me the bill for the extra pool cleaning If you have any other question’s please feel free to call me at any time Have a great weekend ?? [redacted] ***I accept the offer with the understanding that - acceptance is dependent upon completion of (1) repairs and (2) reimbursement for expenses are fulfilled to my satisfactionI would like to thank Mr [redacted] for the attention that he has granted this case and look forward to its closure.Thank you Revdex.com [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */
Initial Business Response / [redacted] (1000, 7, 2016/06/03) */ We've worked directly with this homeowner to resolve any and all issues - clients system is up and running and working properlyWe consider this complaint resolved to customer satisfaction Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) The system is up and runningI will be monitoring the system production to see if it matches what the sales person promised A warning to all who deal with this company:Get phone numbers of all coordinators involved,,project manager,,electric,,etc,,,you will need them
We appreciate the Heredia family-bringing this issue to our attention to rectify We have gone out too ensure communication with their monitoring from sunrun is optimal and readable The tech is troubleshooting this issue and will resolve to customer satisfactionwe will update when confirmed completed
To begin, we have been experiencing issues with this company from the install Equipment was placed in locations that were incorrect and resulted in several poorly coordinated appointmentsAfter the install, my family found water bottles filled with urine dropped in the yardWe worked with them to resolve the install issue to have the inverter fail after approximately months of serviceI had to make several phone calls informing them of the system issues and weeks later finally had the inverter replaced and the system back upThe repair resulted in a very high Edison bill as this failure was during the summer and system production resulted in power pull from there gridAfter several more calls, my Edison bill was refunded and all was good again Now to the present issue that began over months ago in December I awoke to a large roof leak in my gameroom that was coming from several areas on the ceilingI reported it immediately and was contacted to coordinate an a
We appreciate the opportunity to work directly with Mr [redacted] on resolving complaint directlyWe worked with customer too properly map our their solar system Client received email notification from monitoring company (enlighten website) with directions for him to log in and monitor his system.All issues have been resolved to customers satisfaction, we thank this customer for their business and opportunity to resolve complaint
Repeated calls We have received calls repeatedly from Horizon Solar PowerThey claim that we requested a quote, or that they've spoken to our neighbors about getting solar powerWe have repeatedly told them that we are not interested, didn't request more information, and that we live in a military housing neighborhood so our neighbors wouldn't contact them eitherOur neighborhood has recently received solar power from another company contracted by the military housingWe are tired of receiving callsThe latest was on 5/12/at 1:pm EDTSome have been as late as 7:pm Eastern time
We appreciate the opportunity to resolve this complaint with the customer directly Our service team has been in contact with the customerWe have scheduled appointments to come out to make any repairs necessaryCustomer has rescheduled multiple appointments Our goal is always customer satisfaction in a timely manner, before and after installWe thank this customer for there business and have given them a direct contact if they have any additional questions or concernsWe will continue to reach out to customer until all issues are resolved Thank you
Cancelled my contract with Horizon Solar under the time period allowed and today found out that they tried to process my loan through HERO still Meet with [redacted] from Horizon Solar to have solar panels installed on our houseEnded up signing a contract Friday afternoon 7/with them for solar panelsWe where going to purchase them under the HERO programOn Saturday my wife was doing some research and found a better solar panel and wanted to look into cost of getting that type of panel installed on our houseSo we read over the contract from Horizon and found out we have business days to cancel our contractAlso while reading over the contract we found out that did not put into the contract any of the things we asked forAlso under the cancellation part of the contract they did not fill out all the information, the email part was blank, there was only a fax number, or an address of where to hand deliver the cancellation noticeSo on Sunday 7/17, at 843am I faxed in the c
Initial Business Response / [redacted] (1000, 19, 2016/05/23) */ Regarding Revdex.com Case #XXXXXXXX Upon receiving this request on 3/9/we immediately placed this homeowner and there address on our "DO NOT KNOCK" list and will not longer be sending representatives to your homeWe have never had any previous issues with the representative who knocked MrRoszaks door, we addressed the issue directly with our employee and brought it up as a way to train our entire staff to always be mindful of our future clients privacy and requests to be removed from any future field marketing efforts We do continues weekly training with our field marketing staff and make sure each employee exemplifies respect and trust at every doorW take Mr [redacted] complaint seriously and will use this unique instance as a way to improve our process and overall staff trainingWe wish this homeowner well - if they they would like to reach out directly, please feel free to contact the Director of Business Development at XXX-XXX-XXXX or at [redacted] @horizonsolarpower.com Initial Consumer Rebuttal / [redacted] (2000, 21, 2016/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) We had another Horizon Solar empolyee knock on our door less than a week after I filed this complaint, so although I'm not convinced that we have been added to a "Do Not Knock" list as the company claims, I will chalk that up to a delayed response unless it happens again, in which case I will reopen my claimThe [redacted] office, with whom I also filed a claim, informed me that they are investigating multiple similar privacy violation claims against Horizon Solar and may take action against them, so hopefully the company will reform its practices one way or another Thanks to Revdex.com for its help in this matter
We want to thank David for bringing his concern to our attentionWe've made sure to remove his contact info from our internal databases and wish him the best moving forward
Final Consumer Response / [redacted] (2000, 11, 2015/08/18) */ As of today 07/27/I have received separate emails stating that they will be sending me a check this weekI will look in my mail box
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hi ***, Here at Horizon Solar Power we strive for excellence in business and trainingIf we did not place you on our "Do Not Call" registry at your request in a timely manner I sincerely apologizePlease verify the phone number you would like removed as well as any other phone numbers you wish to have removed from our outreach listI will verify your placement on our Do Not Call registry and make sure you are never contacted again Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were promised by [redacted] who identified himself as a "Senior Sales Manager" and he promised to have us "removed from their call list last weekWe have been called times since then, including todayThe instructions on this form say to not include personally identifiable information, so I am not listing our phone numbers as asked by HorizonToday I provided our phone numbers to [redacted] who identified himself as a Director of Sales Final Consumer Response / [redacted] (3000, 11, 2015/08/03) */ Thank you Ms [redacted] Yes, on Monday July 27, Horizon called my wife from a new number that she had not blocked Thank you [redacted]
We had a an agreement with Greenspiire Solutions for solar installation May 23,They contacted Horizon Solar to complete the instillationHorizon did a credit check and a design revision was submitted since we changed our pool pump to be more energy efficientThis was accepted in June but the panels were not put on until July 22, We were told they it would take 2-weeks to get hooked up with SECThat was weeks ago through the hot summer usageSince then they had to do a second credit check (which ultimately negatively effects my credit score), and Horizon solar have absolutely refused to take our calls or return any call to discuss the continued delayThis is totally frustrating and unacceptable business practice as we sit with solar panels on our roof doing nothing for weeks
We listened to the sales pitch for solar panels for a $gift card as advertised when we signed upWe had a man visit our home for a long time while we were off work to see if the solar panels would help us save moneyThey weren't efficient enough to save us much and we still would have to use our electric company throughout the yearWe never received the gift card as advertised, and contacted the company multiple timesThey said they sent it and we should have received it by now, but we have notI believe this is a scam and I do not trust this company
Mr***,
The usage estimate during the Sales process was exactly that, an
estimateThis estimate was based on the data trends available which was the
properties usage at that timeChanges to usage patterns cannot be forecasted
unless the property owner communicates a plan to modify or create additional
consumptionEven if expected usage patterns could be accurately forecasted,
the actual usage patterns are completely out of the sales persons or Horizons
controlFor example, if the homeowner takes an extended vacation where there
is little usage, or has guests for an extended periodThat is why we state in
the agreement that is no other representations - If Horizon make this representation, practically
every Horizon installation will be misrepresentedThe system size Horizon generally recommends is a blend of ROI
where an increased size yields diminishing returns and utility mandates around
system sizingUnfortunately going back to the signed agreement, there is no
obligation for Horizon to add equipment to you home at no costHowever, Horizon
is happy to review and potentially add equipment at an extreme discountBest,
Horizon Management Team