Initial Business Response /* (1000, 7, 2016/06/03) */
We've worked directly with this homeowner to resolve any and all issues - clients system is up and running and working properly. We consider this complaint resolved to customer satisfaction.
Initial Consumer Rebuttal /* (2000, 9,...
2016/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The system is up and running. I will be monitoring the system production to see if it matches what the sales person promised.
A warning to all who deal with this company:Get phone numbers of all coordinators involved,,project manager,,electric,,etc. ,,,you will need them.
We appreciate the Heredia family-bringing this issue to our attention to rectify. We have gone out too ensure communication
with their monitoring from sunrun is optimal and readable . The tech is troubleshooting this issue and will resolve to customer satisfaction. we will update...
Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@horizonsolarpower.com
Hi [redacted],
Here at Horizon Solar Power we strive for excellence in business and training. If we did not place you on our "Do...
Not Call" registry at your request in a timely manner I sincerely apologize. Please verify the phone number you would like removed as well as any other phone numbers you wish to have removed from our outreach list. I will verify your placement on our Do Not Call registry and make sure you are never contacted again. Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the opportunity to resolve this complaint with the customer directly. Our service team has been in contact with the customer. We have scheduled appointments to come out to make any repairs necessary. Customer has rescheduled multiple appointments. Our goal is always...
customer satisfaction in a timely manner, before and after install. We thank this customer for there business and have given them a direct contact if they have any additional questions or concerns. We will continue to reach out to customer until all issues are resolved. Thank you
We appreciate [redacted]'s feedback and are working hand in hand with this customer directly to address the delay in his system installation. We encourage our customers to reach out anytime and address project concerns if any with us directly. We look forward to resolving this customer concerns and...
Initial Business Response /* (1000, 7, 2016/06/03) */
We've worked directly with this homeowner to resolve any and all issues - clients system is up and running and working properly. We consider this complaint resolved to customer satisfaction.
Initial Consumer Rebuttal /* (2000, 9,...
2016/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The system is up and running. I will be monitoring the system production to see if it matches what the sales person promised.
A warning to all who deal with this company:Get phone numbers of all coordinators involved,,project manager,,electric,,etc. ,,,you will need them.
We appreciate the Heredia family-bringing this issue to our attention to rectify. We have gone out too ensure communication
with their monitoring from sunrun is optimal and readable . The tech is troubleshooting this issue and will resolve to customer satisfaction. we will update...
when confirmed completed.
Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@horizonsolarpower.com
Hi [redacted],
Here at Horizon Solar Power we strive for excellence in business and training. If we did not place you on our "Do...
Not Call" registry at your request in a timely manner I sincerely apologize. Please verify the phone number you would like removed as well as any other phone numbers you wish to have removed from our outreach list. I will verify your placement on our Do Not Call registry and make sure you are never contacted again. Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the opportunity to resolve this complaint with the customer directly. Our service team has been in contact with the customer. We have scheduled appointments to come out to make any repairs necessary. Customer has rescheduled multiple appointments. Our goal is always...
customer satisfaction in a timely manner, before and after install. We thank this customer for there business and have given them a direct contact if they have any additional questions or concerns. We will continue to reach out to customer until all issues are resolved. Thank you
We appreciate [redacted]'s feedback and are working hand in hand with this customer directly to address the delay in his system installation. We encourage our customers to reach out anytime and address project concerns if any with us directly. We look forward to resolving this customer concerns and...
making it one of our featured summer installs.