Horseshoe Casino & Bar

Hello,I would like to re-open the complaint since BellaAtHome did not refund me nor send me the productThe complaint ID is # [redacted] The terms were that I had to send them back the item before the of july, but I did not received it yetSo, I can't send it back to them and I can't be refunded.Please help me fix this with BellaAtHomeRegards, [redacted]

Dear [redacted] ***, We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on September 9, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on September 17, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week [redacted] (US Only)

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on February 28, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on March 8, and one additional package after that The first time we heard from you regarding the cancellation of your account was on April 13, when you cancelled your account with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then As a courtesy, the representative provided you with an immediate 60% refund of $on April 13, on your recent chargeThe previous charges are non-refundable Your account remains canceled and you will not receive any further shipments or charges Thank you, Bella at Home Customer Service Team [redacted]

Mr [redacted] , We have received your complaint from the Revdex.com and take your complaint seriously Your charges for the cost of the product have declined and never went throughYou do not have an active account with usYou have only been charged the initial trial fees for your trial package equaling $We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ###-###-####We're happy to assist you in any way we can Sincerely, Olivia M [redacted]

Ms [redacted] ***, We have received your response from the Revdex.com and take your complaint seriously In an effort to assist you we have already cancelled your account and you will not receive any further chargesYou have been issued a refund of $as a courtesy, and allowed to keep the productYou have not received any additional charges We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at [redacted] We're happy to assist you in any way we can Sincerely,Bella at Home

Mr***, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 1, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records you have never contacted us to cancel your accountPer this complaint, we have cancelled your account and allowed you to return your shipment for a full refundAn email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Ms*** ***, We recently received your complaint # *** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 6, The terms of the offer that you agreed to at the time of your order clearly state that
you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing to According to our records the first contact we had requesting the cancelation of your account was on June 6, with a representativeAt the time you canceled your account, we offered to issue you a return merchandise authorization number so you could return your shipment to avoid any further charges or a special discounted price to keep the product. You opted to keep the product for a onetime fee of $to avoid returning our productWe processed that charge the same day and you will not receive any other shipments or charges As a courtesy, we have gone ahead and issued you an immediate refund of $ Your account has been canceled and you have not received any shipments or charges since then If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home

Ms***, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further chargesSince the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ***We're happy to assist you in any way we can. Sincerely, Bella At Home

Ms***, We recently received your complaint #*** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on March 2, The terms of the offer that you agreed to at the time of your order clearly state that you were
to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on March 3, At the time you canceled your account, we issued you a full refund of $ If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Ms***, We recently received your complaint # *** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on August 8, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to According to our records the first contact we had requesting the cancellation of your account was on August 22, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

on 5\14\I received a return authorization from Bella, ***, which said that if the package is received before 5/29/a credit will be issued back to my credit cardMy *** tracking receipt says that on 5/23/at 2:pm the package was received by BellaMy credit card company was told by you that you did not receive the package so they could not issue a credit If you need to see the *** tracking please send an email address and I can send itThank you for your attention to this matter *** ***

MsAllen, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your accountYou will not receive any charges for the productYou have been issued a refund of $and we have not requested that you return the product back We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ***If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Sincerely,Bella At Home

Ms***, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 25, The terms were presented to you in multiple places on our website when you ordered our product
Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on July 07, At the time your account had was already canceled, you kept the most recently received order, and no refunds were issuedAll future orders to this customer will be discontinued. As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Ms***, We recently received your complaint # *** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on April 26, The terms of the offer that you agreed to at the time of your order clearly state that you
were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on April 29, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Mr***, We recently received your complaint #*** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on April 29, The terms of the offer that you agreed to at the time of your order clearly state that you were to
have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on May 7, According to our records the first contact we had requesting the cancelation of your account was on May 10, Your account remains canceled and you will not receive any further shipments or charges Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases If you should need further assistance, please contact our Customer Service Center Thank you, Bella at Home *** (US Only)

I had ordered a sample on a secondary site and CERTAINLY would NOT have ordered it if the price of $was apparent What I received was NOT what had been described in the secondary site It was something I had purchased before for less than $and had not found it that effective Also, I received the second shipment within to days of receiving the sample, not nearly enough time to evaluate the effectiveness of the product The 3-date they quote was the 2nd call to them I had already called before to cancel and had asked at that time about returning the 2nd shipment being told that I didn't need to That was before I got the huge charge on my credit card which is what prompted my second call and getting the address to return the product They did say they would NOT return the full purchase price even though I returned it fully intactI really had no choice if I didn't want to pay the $ Yet in all fairness, I have never seen such a HUGE return /restocking fee and especially when the product was barely worth that price -$-in the first place! When I return products to other retailers, I get a FULL refund but should at least get half of the $23.58, and if they refuse, they should be identified as fraudulent merchant

Ms*** We recently received your complaint fromthe Revdex.com regarding your Bella at Home accountAccording toour records, we received your order on April 20, Theterms of the offer that you agreed to at the time of your order clearly statethat you were to have a day trial period starting from the date of yourorder processing in which you could cancel your account to avoid furthercharges. They also indicate that “you must take affirmative action toavoid further charges or you will be charged in the amount of $ten daysfrom the date of your order processing for the product.” Theseterms were presented to you in multiple places on our website when you orderedour productAdditionally, you were sent an order confirmation email after yourorder was completed that provided a full written version of the terms youagreed to. Whenyou ordered the product you also checked a box indicating that you had read andagreed to the terms of the offerWhen a customer checks that box we mustassume that they have actually done what they are stating they didIf therewas any confusion with the terms you could have called our customer serviceteam and they would have been happy to assist you Sincewe did not hear from you during your trial period, you were charged $onApril 30, Accordingto our records the first contact we had requesting the cancelation of youraccount was on April 30, At the time you canceled your account, we issuedyou a return merchandise authorization number (both through a live customerservice representative and through a follow up email) so you could return yourshipment for a full refundAn email was sent to your email address with fullinstructions to return your package. Your account remains canceledand you will not receive any further shipments or charges. Since the time youraccount was canceled, you have contacted your credit card company and initiateda chargeback. Because of the chargeback, we cannot issue you a credit atthis time because you would then end up getting a credit twice for thosepurchases. Ifyou should need further assistance, please contact our Customer Service Center.We're happy to assist you in any way we can. Thankyou, Bellaat Home Customer Service Team 24hours a day, days a week
*** (US Only)

Ms***We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on May 26, 2016.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the
offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on June 7, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package. As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Customer Service Team hours a day, days a week *** *US Only)

Mr***, We recently received your complaint #*** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 25, The terms of the offer that you agreed to at the time of your order clearly state that you were to have
a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on July 7, and six additional packages after that As a courtesy, we have gone ahead and issued you an immediate 100% refund of $on April 6, on your recent chargeThe previous charges are non-refundable Your account remains canceled and you will not receive any further shipments or charges Thank you, Bella at Home Customer Service Team hours a day, days a week ***

Ms***, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your accountSince the time your account was canceled, you have contacted your credit card company and initiated a chargeback. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ###-###-####We're happy to assist you in any way we can. Sincerely, Bella At Home