Horseshoe Casino & Bar

Dear [redacted],   We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on July 9, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...

were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records, you spoke to one of our call representatives on July 23, 2016 As a courtesy, we have gone ahead and issued you an immediate refund of $94.31.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

your statements are only partially true as is with most deceptive practice. I did not see the charge you say was a notification in the agreement. If you'll notice many complaints concerning your business practices are similar to mine. Most agreements are to protect the seller from further pay outs. Yours, if there was one was not noticeable. Also, one of your representatives called to confirm my agreement and she was told by me that I was not aware that I agreed to a contract and to cancel it. She did not and I received no email confirmation that I was still in a contract with your company. The merchandise arrived after the date it was to be returned. Anyone with a sound mind would realize that a consumer sampling a $1.09 product was not going to purchase something for almost 10 times its price. After I called to complain, my number went to an automatic statement that my account was closed. Curiously I have not seen one of your advertisements since. I was obviously targeted, taken advantage of and removed from your list. JMHO. If you were a reputable company you would have no problem refunding the 2 charges of $94.31. We'll see if you are customer service oriented or deliberately taking advantage of people on the Internet.  I hope the Revdex.com can review the complaints on the websites and respond in my favor if you are not honorable enough to do it yourself. JMHO.

Ms. [redacted],  We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. You have been issued a refund of $9.41 as a courtesy, and allowed to keep the product. You have not received any additional charges.  We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.   Sincerely,Bella at Home

Ms. [redacted] We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on April 20, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you...

were to have a 10 day trial period starting from the date of your orderprocessing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer serviceteam and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on April 30, 2015. According to our records the first contact we had requesting the cancelation of your account was on April 30, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.Your account remains canceled and you will not receive any further shipments or charges.Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.  Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Thank you,  Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted]

Tell us why here...Ms. [redacted]  We have received your complaint from the Revdex.com and take your complaint seriously.  Your original order had declined and never went through. You do not have an active account with us.  We apologize for any confusion, and always do our best to resolve any...

customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted] We're happy to assist you in any way we can.   Sincerely,Olivia M[redacted]

Mr. [redacted], In a recent audit of our records, this complaint has not been responded to. We sincerely apologize. We received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 18, 2015. The terms of...

the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $92.13 on October 8, 2015.   According to our records the first contact we had requesting the cancelation of your account was on October 8, 2015.   Your account remains canceled and you will not receive any further shipments or charges.   Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.  Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)