Horseshoe Casino & Bar

Ms. [redacted],   We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on August 8, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...

were to have a 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”      When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records the first contact we had requesting the cancelation of your account was on August 22, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.   To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund.   If you should need further assistance, please contact our Customer Service Center.   Thank you,    Bella at Home ###-###-#### (US Only)

Today I checked my account and this company charge my account again $9.41.  They never credit my account.  I do not want the product and I want my money back immediately.  Again they are liar and crooks.  I spoke with them approximately  5 minutes after they claim I placed an order.  I did not place an order.  I was told I was rewarded a free reward.  They keep trying to make me accept something I do not want.  I asked them to cancel immediately.  They did not do what they stated they charge my card again after I reversed the order and after telling you as a courtesy they refunded my $9.41 this is not true.

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...

have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 29, 2016.   As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Thank you,  Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

Ms. [redacted],   We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 21, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have...

a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   According to our records the first contact we had requesting the cancelation of your account was on March 23, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid all further charges. An email was sent to your email address with full instructions to return your package.   Your account remains canceled and you will not receive any further shipments or charges.   Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.    If you should need further assistance, please contact our Customer Service Center.     Bella at Home Customer Service Team ###-###-#### (US Only)

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.    Sincerely, Bella At Home

Ms. [redacted],  We recently received your complaint # [redacted]from the Revdex.com regarding your Bella at Home account. Accordingto our records, we received your order on July 29, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to...

have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that“you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.  According to our records the first contact we had requesting the cancelation of your account was on September 14, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and  through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.  We have gone ahead and issued you an immediate refund of $92.13. To this day, we have not received your returned shipment.  If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.   Thank you,   Bella at Home Customer Service Team 24 hours a day, 7 days a week  ###-###-#### (US Only)

Ms. [redacted]  We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on August 30 , 2016.  The terms of the offer that you agreed to at the time of your order clearly state...

that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”     When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on September 9, 2016.  The first time we heard from you regarding the cancelation of your account was on September 10, 2016 when you canceled with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 35% refund on your charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $32.25 was issued on September 10, 2016. Your account has been canceled and you have not received any shipments or charges since then.  If you should need further assistance, please contact our Customer Service Center.  Thank you,   Bella at Home [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to list the following inconsistencies and events with regard to my complaint.First and foremost, Bella At Home is in the practice of not refunding any monies or honoring their agreements/promises.  I had to make several phone calls and was never given the opportunity to speak to someone in management to correct my issue.  I was instead offered a 10%, 30%, 50%, 75% refund, all of which I rejected.  I explained that I did not feel the product shipped to me was in fact worth $92.13 plus the shipping cost of $3.87.  After several shouting matches, I was given a Return Merchandise Authorization No. (19-629562) and told to send the unused portion and my money ($92.13) would be refunded.  I returned the unused portion of the whitening pens and mouth guard by UPS.  The cost of the shipment was $10.47 and the Tracking No. is [redacted]  It was received at [redacted], Unit E, Henderson, Nevada [redacted], the address I was instructed to return the product to.  In the interim, I had contacted my financial institution and requested a block of any future debits from my account from Bella at Home.  My financial institution granted my request and granted me a temporary credit of $92.13.  On July 22, 2015, the credit was reversed because Bella's falsification of the true events.  I contacted Bella to confirm their receipt of the merchandise and was met with uncooperative staff members who clearly did not have the ability to confirm shipment receivable information or direct me to the proper party.  They were uncooperative and never once attempted to resolve this issue amicably.As of today, September 10, 2015, I no longer have the merchandise since it was returned and Bella has kept my money ($92.13) all for the grand total of $106.47.  I have attached copies of the UPS Shipment Receipt along with reversal letter of the temporary credit from my bank.I am requesting a refund in the amount of $92.13 and will not stop my efforts until this is rectified.
Regards,
[redacted]

Ms. [redacted],   We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 24, 2016. The terms of the offer that you agreed to at the time of your order clearly state that...

you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”    According to our records the first contact we had requesting the cancelation of your account was on June 20, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.   The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number.    Your RMA number is [redacted].    Your package must be received back to our warehouse before 2016-03-20 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable.     Return shipping address: 7565 Commercial Way Unit E Henderson, NV 89011   Sincerely,   Bella at Home ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. While the company is refunding the fee of $94 I am not sure if I should still return the product or throw it away since I cannot use it. Can the Revdex.com find out from the company if I should still return the product? In addition, I would appreciate it if the Revdex.com could notify the company that while they allege that they are stating their terms and conditions they are still misrepresenting the "free" trial product and actually charging customers for a product that is being advertised as free. In addition, the company needs to provide adequate customer service training to it's staff. When I spoke with a customer service representative I asked to speak with a supervisor. I was told that a supervisor was not available at that moment and when I offered to wait for one to become available I was told that a supervisor would call me back that same day. I never received a return phone call - very poor customer service. Thanks very much for your assistance.
Regards,
[redacted]

I reject the business's  response because I immediately returned the items they sent me that I did not order.I did not send it return receipt which they are certainly taking advantage of.  Absolutely despicable.

I was not aware of this type of Operation only a crooked American company doing that type of sneaky fine prints that I have no recollection I have read it if I would have I would no way I would have made any purchase. what the bloody hell any one want to buy those bloody teeth whitener that does not even work. you would need an army to supply all those teeth whiteners. anyway all those were sent back . meanwhile I have lost my wife to aggressive cancer last year I had not checked my credit card just made payments and I have been taking her to regular chemo therapy and radiation treatments.beside the point. you are dishonest crooks. you have conned many other people as I just been reading the Crooks Registry. all I am asking is to refund those money that you have taken without authority. you cant take any more because I  have cancelled my CITI Bank Card.

Dear [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 9, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...

were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records the first contact we had requesting the cancelation of your account was on September 17, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...

have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable.   Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Bella at Home ###-###-####

Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable.   Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Bella at Home ###-###-####

Ms.[redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 23, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial...

period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   According to our records the first contact we had requesting the cancelation of your account was on July 05, 2016. At the time you canceled your account, you kept the most recently received order, and no refunds were issued. All future orders to this customer will be discontinued  As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Bella at Home###-###-#### (US Only)

Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 20, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10...

day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on February 1, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your most recent shipment for a full refund. An email was sent to your email address with full instructions to return your package.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Thank you,  Bella at Home Customer Service Team 24 hours a day, 7 days a week  ###-###-#### (US Only)

Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 28, 2017. The terms of the offer that you agreed to at the time of your order clearly state that you were to...

have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on March 8, 2017 and one additional package after that.   The first time we heard from you regarding the cancellation of your account was on April 13, 2017 when you cancelled your account with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then.   As a courtesy, the representative provided you with an immediate 60% refund of $56.59 on April 13, 2017 on your recent charge. The previous charges are non-refundable.   Your account remains canceled and you will not receive any further shipments or charges.   Thank you,    Bella at Home Customer Service Team [redacted]

Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 26, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were...

to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on April 12, 2016. You will not receive any other shipments or charges. The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 50% refund on your charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $46.07 was issued on April 12, 2016.   Thank you,  Bella at Home Customer Service Team

Mr. [redacted],   We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records, we issued you a return merchandise authorization number ( through email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.   As a courtesy, we have gone ahead and issued you an immediate refund of $92.13. To this day, we have not received your returned shipment.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  ###-###-#### (US Only)