Horseshoe Casino & Bar

Ms***, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on July 7, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day
trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refund If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week *** *** ***

To anyone this may concern, I had signed up for a free trail with *** ***, not bella at homeThe terms that I agreed to were to be shipped a trial pack, not a trial pack and a month subscription from *** ***I did not agree to these terms with Bella At Home and would not accept if offeredI have also been charged more money than what you advertise. I have shipped the trial pack as well as "the complete system" back to your warehouseThe tracking code for this package is *** *** *** *** *** **.However you received my information, it was done by unethical meansI would like to know who sold you my information. Thank you,

Ms***, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on March 22, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on April 3, We have gone ahead and issued you a refund of $in lieu of returning the product for a full refund. If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Ms***, We recently received your complaint # *** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 17, The terms of the offer that you agreed to at the time of your order clearly state that you
were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on June 27, and charged for one additional package after that According to our records the first contact we had requesting the cancelation of your account was on August 1, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week *** (US Only)

Bella at Home is completely dishonestI never, ever received a package or return label from Bella at HomeI have spoken to the Mail Fraud department at the United States Postal Office, USA and they feel Mail Fraud is certainly a problem for this companyThey have no record of a package being shipped to my address from Bella at HomeThe tracking number that Bella at Home gave me was only a PRESHIPMENT LABEL, which means the package never left their facilityThe USPS are currently investigating as wellUpon realizing that I was on to their fraudulent activities, Bella at Home has adjusted my credit card account after my credit card company started disputing the chargesinve

Ms***, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on November 12, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on March 4, At the time you canceled your account, we issued you a 50% refund As a courtesy, we have gone ahead and issued you the remaining refund of $To this day, we have not received your returned shipment If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Ms***, We recently received your complaint #1*** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on May 27, The terms of the offer that you agreed to at the time of your order clearly state that you were to have
a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on July 13, As a courtesy, we have gone ahead and issued you an immediate refund of $If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week *** (US Only)

Tell us why here...Ms***, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on March 22, The terms of the offer that you agreed to at the time of your order clearly state that you
were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records you have never contacted us to cancel your accountPer this complaint, we have cancelled your account and allowed you to return your shipment for a full refundAn email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week *** *** ***

To the Revdex.com and Bella-At-Home; I want to say, I'm amazed at how fast you changed your tune, processing my refund I gather you did not care for me turning you and your business practices in to the Revdex.com Thank you for my money, but why are you still lying I noticed that you did not mention in your reply, how you send your order out as if from two separate companies and try to charge the same way How you tried to charge me again for my one order for another $92.+ Causing my card to be shut off, which cost hundreds of dollars to get straightened out The thing is, doing business online is iffy I'm not in front of the person I am doing business withI have no control over what they enter into their computer All transactions can be editedThere are a few things that we can not do One thing, is change the records for our phone, the calls I made or receivedAnother thing is I can not make somebody else run their business honestly I have my phone records as to the dates I have the purchase receipts, conformation emails I have my credit account records and I have a copy of the original ad from facebookI have your employee names and dates as to when I called with notes on each one I also have (four) refund conformation numbers - of which only one is good I am sorry that you cheated and lied and stole when doing business with me, but this is not from what I did or did not do No, this is all behind the things that you did and the consequences of those actions If you think that the things I have said about what you have done to me are badThen maybe you should check out the reviews and complaints made by many, many others - you do have an "F" business rating you know Sorry to have ever seen your ad, but glad I now know who and what you are Sincerely, ** ***

*** *** We recently received your complaint #*** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on August 10, The terms of the offer that you agreed to at the time of your order clearly state
that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on August 19, As a courtesy, we have gone ahead and issued you an immediate refund of $ If you should need further assistance, please contact our Customer Service Center Thank you, Bella at Home *** (US Only)

Ms***, We recently received your complaint # *** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on March 1, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on March 9, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further chargesUsing this method, you will incur no charges for the productAn email was sent to your email address with full instructions to return your package. Your RMA number is ***. Your package must be received back to our warehouse before 2016-04-to avoid being charged $for the Complete Program. The initial shipping costs are not refundable Our return shipping address is: Commercial Way Unit E Henderson, NV If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Bella at Home *** (US Only)

Please see attachments for proof of shipment received on August 24, signed by a L LuisAlso please see other attachment a print screen from Bella At Home refund web site stating within days not days.Which proves advertising and them lying about not receiving my package which not only the box was covered on all sides and top and bottom with the RMA # as well as the FedEx label which you can clearly see on the FedEx shipment statement

Mr***, We have received your response from the Revdex.com regarding complaint #*** and take your complaint seriouslyIn an effort to assist you we have already cancelled your account and you will not receive any further chargesWe apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer serviceWe're happy to assist you in any way we can. Sincerely, Customer Service ***

Ms***, We recently received your complaint # *** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on July 1, The terms of the offer that you agreed to at the time of your order clearly state that you
were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on July 9, You were then enrolled into our monthly shipment program and received two additional packages at the cost of $ According to our records the first contact we had requesting the cancelation of your account was on September 13, Your account remains canceled and you will not receive any further shipments or charges Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases If you should need further assistance, please contact our Customer Service CenterThank you, Bella at Home *** (US Only)

Mr[redacted], We have received your complaint from the Revdex.com and take your complaint seriously.? Your charges for the cost of the product have declined and never went throughYou do not have an active account with usYou have only been charged the initial trial fees for your trial package equaling $We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ###-###-####We're happy to assist you in any way we can.? Sincerely, Olivia M[redacted]

My complaint is that I NEVER contacted Bella at Home by phone or online and yet they started sending THEIR PRODUCT and charging me $for months!!! This is FRAUD!!! All I did was call The original company Blizzard White at their Toll Free Phone Number displayed on my TV screen for a month trial Offer for, I believe $ and $ to shipI received no order paperwork with their productBecause I had Lumbar Fusion Spine Surgery, I was unable to access my emailI called BOTH companies to cancel both orders, February 2, I filed Complaints with the Revdex.com to also alert the Public of these Scams! I will? NEVER ORDER AGAIN FROM A TV COMMERCIAL!!! I trust the Revdex.com hoping andpraying they can help meSincerely, *** ***

Hello,I would like to re-open the complaint since BellaAtHome did not refund me nor send me the product. The complaint ID is #[redacted]. The terms were that I had to send them back the item before the 12 of july, but I did not received it yet. So, I can't send it back to them and I can't be refunded.Please help me fix this with BellaAtHomeRegards,[redacted]

MsAllen, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on January 21, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day
trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.? They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.”? ? These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.? When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on March 20, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a 75% refundAn email was sent to your email address with full instructions to return your package.? We have gone ahead and issued you a refund of $If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can.? Thank you,? Bella at Home Customer Service Team hours a day, days a week? ###-###-#### (US Only)

Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.  Sincerely, Bella At Home

Ms. [redacted] We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...

have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   According to our records the first contact we had requesting the cancelation of your account was on March 9, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.   The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number.  Your RMA number is [redacted].  Your package must be received back to our warehouse before 2016-04-03 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable.   Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 If you should need further assistance, please contact our Customer Service Center. Thank you,  Bella at Home [redacted] (US Only)