HouseMaster

Mr*** had a service concern with his *** that he purchased from us in February 2015. I contacted him and set up a service appointment for him. Almost all of his concerns were covered under his extended service contract that he purchased. The one concern that wasn’t covered by Mr***’s extended service contract, West Herr covered the cost of in the spirit of customer satisfaction. Thus far, we feel Mr*** is satisfied with this resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Are you saying there were walls removed? Is so, where is that in the reportMy phone conversation with S*** after I found multiple rotted places in the roof decking, of which some are visable from the attic ladder, was never mentioned in the inspection report but he did acknowledge there being soft spots in the roof when he walked it, which again, were not in the inspection report
Regards,
D*** B***

10pt;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First class should be no class/ down in southern Delaware they don't like anyone questioning a bill or disagree with them then they make up lies like he was difficult, irate, slammed the phone down/ they originally wanted to charge me 200$ just to drain the tank in addition to the work involved( they did not mention that in they response) so that would have made my bill over 500$ for two parts worth about dollars as it is they got over 200$ labor charge about one hour of labor/// most other companies absorb the service call charge if you get the work done that day// I think they said they would waiver the charge if I bought a new tank which would be well over 1,000$ for sure// I am a senior citizen and a disabled vet and will tell all my friends don't use first class they are dishonest in billingI am in contact with the home deptcompany and they said they will reimburse me for the 79$ since I am not rich and on a fixed income/ they say they love the veterans down here in Kent county but no one acts like they do!!! It's all for show I wish I never moved here since these folks are backward and ignorant they exaggerate and lie about everything I guess they never heard the customer is always right * *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ** *** *** ** *** *** *** ** *** *** *** If I need help in the future I will not be calling first class that's for sure *** *** *** *** *** *** *** *** *** ***

Mr*** had a service concern with his *** that he purchased from us in February 2015. I contacted him and set up a service appointment for him. Almost all of his concerns were covered under his extended service contract that he purchased. The one concern that wasn’t
covered by Mr***’s extended service contract, West Herr covered the cost of in the spirit of customer satisfaction. Thus far, we feel Mr*** is satisfied with this resolution.Stephen P*** General Manager West Herr Used Car Outlet

I am sorry for the troubles that the *** encountered with the registration of their vehicle. The titling service we use in Pennsylvania-***, has processed all the paperwork. The ***'s have their plates, and need to go online through the Pennsylvania Department of
Transportation and renew their registration. In the spirit of customer satisfaction, for all their inconvenience, West Herr has given them a check for $300.

We are sorry for the troubles that Ms. *** had with her vehicle. Steve *** the General Manager has contacted her and in the spirit of customer satisfaction they found a mutually agreeable vehicle as a replacement. She is satisfied and will be taking delivery of
the vehicle on Saturday, September 12. Sincerely, Annette *** West Herr Automotive Group

The owner of the vehicle, *** ***, had concerns with the detail and cleanliness of her vehicle upon deliveryThis is not a typical West Herr experience and we are sorry for the inconvenience she was caused. A goodwill gesture has been extended to her and Ms*** is satisfied with the resolution of her concerns

Please update this complaint with the following: West Herr General Manager Stephen P*** reached out to me on the above complaint and an additional issue that arose after I filed the original complaintThe additional issue was promptly resolved to my satisfactionAfter discussing the original complaint I am convinced West Herr has resolved their issue with financing procedures and would recommend them to friends interested in purchasing a vehicle. Please let me know if you need further information from me to show this complaint resolved successfully. *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** *** I am not satisfied at first they wanted me to pay *** paid I still ended up paying as I mentioned before I want to be reimbursed 400.00$ this car was bad from the start

We assisted Mr*** into another vehicle. He gave him his original purchase price toward the purchase and additionally assisted in the down payment as well. Mr*** has taken delivery and is very happy with the resolution of his concerns.

You have been very vague in your response in what you are seeking, why don't exactly state what you are seeking ?

From: Date: Thu, Jun 29, at 3:PMSubject: Dispute ResolutionTo:Revdex.com Complaint # ***Hello ***Just wanted to recap our conversation from a couple weeks ago and follow up our letter sent U.Smail with an email ; as to not be extremely thoroughSo again , we have no record of an
*** ever using any of our locations at allThere is no one in our system with a first and last name even similar; or an address that matches eitherAloha Tanning Salons & Apparell llckeeps very accurate and up to date records of all clients past and present as its required by law and as it is very conducive in conducting successful business, which we have for close to Ten yearsWe also take great pride in our A+ rating along with our numerous industry awards and popular opinion contests of which we have won countless numbers of- we are very honored and proud. Ms*** or whatever her name may have been or may not have been alleged she was not allowed to use our services after it was determined she had been using lotion that was not purchased at an Aloha Tans facility, and that may very well be--- However the company has no record of it A.T.Slike any business has its own policies in effect to protect the safety of its workers, its customers , the general public and of course its profitsWe do not allow anyone to use any product in, on, or around our equipment that was not - - - - purchased from an A.T.Sstore That could interfere with the intensity of the ultra-violet light being administered. That could damage the ultra-violet radiation emitting devices , either making them unsafe for clients presently or in the future. Aloha Tanning Salons lastly is a for -profit company and would not allow someone to either repeatedly damage our equipment and or essentially steal profits by using other manufactures products in conjunction with our services and continue to be allowed to come back.Hopefully this clears up things for whomever it was that may or may not have had an issue at one of our stores"Ms***'s" request to be refunded of course is denied firstly because we have no record of any purchase made by herSecondly if her true identity comes to light then we will have a signed contract from her stating that she agrees to purchase and pay to have to new Solacril acrylics installed for criminally damaging them at a price of 300$ a piece and then of course we may sue for damagesLastly Aloha Tanning Salons has a very clear NO REFUND Policy; which all of our customers are made aware of in writing before ever making any purchases here. Thanks again for reaching out *** , Feel free to forward this message on to anyone it might help, better understand our business practices and policies I am always happy to help the Revdex.com

We have reached out to Ms***-*** and are working to find another vehicle that is acceptable to her and that additionally fits within the parameters of the bank

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

It is our company policy to follow the rules set by *** regarding claims. The guidelines state the shipper must receive in writing a claim. The claim must state name and address, brief description of damage, and specific remedy. The original contract, signed and
itnitialed, would have more liablity information
We have not received any claims by this customer as of 10/27/Once received, the shipper has days to agree, deny or settle

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. While I appreciate that West Herr took the initiative to repair/replace a leaking fuel pump and front struts and springs, id like to re-iterate the following: Pursuant to NYS CRR 79.21, NYS VEHICLE INSPECTION.All suspension, Fuel Tank and leaks and Parking brake must be functional to operate the vehicle safely on NYS roads. So for West Herr to repair items that should not have passed a legitimate NYS inspection should not even be consideredFurther, they flat out refused to even look at the 4xsystem, and said they would replace the ONSTAR/Satellite module but cannot obtain one as they are back ordered indefinetelySo theres another 500-dollars they should spend finding one one the used market. My point from the beginning is I spent hundreds within days of purchasing the vehicle and was stonewalled at every attempt to obtain repairsI asked for compensation for the brake work that had to be done and was ignoredI was told the onstar worked but would not "activate" until I purchased it Needless to say, it is defectiveThe 4xwill not engage, the Emergency brake is useless, No onstar, Spent hundreds out of pocket on brakes, another several hundred today on tires, The vehicle I purchased is a West Herr VALUE VEHICLE PROGRAM VEHICLE IF WITHIN THE FIRST DAYS OR MILES I DECIDE I DONT LIKE IT, I CAN RETURN IT FOR ANOTHER VEHICLEPERIOD., they knew my intention was to either have THEM REPAIR THE VEHICLE or I FULLY INTENDED TO RETURN IT AND CHOOSE ANOTHER VEHICLEThey were either aware the vehicle contained significant mechanical issues and blew me off until I was stuck with the vehicle Unfortunately I have a life, and a job and cannot devote every minute driving miles to a dealership to hunt down someone to listen to, and take care of my problemI still have not recieved compensation for the Brakes, and in all actuality had they not avoided me I would most certainly have returned this vehicle and chose something elseIt has only 70k miles on it but has a different issue almost dailyLet me re-iterate, had I known all these issues existed, and I was not avoided, had service appt cancelled and given the run around, I would NEVER have accepted this vehicle, but would have returned it to West Herr and picked out a different vehicleAs of now the first month of ownership has cost me days of work and into the thousands in repairs, lost time and tires, brakes, etcI accepted the vehicle with minor INTERIOR cosmetic issues, I had NO CLUE it was going to be a daily problemThe items being fixed were items that I was assured would be, and only a couple items have been fixed, The wheel drive system and front axle, transfer case will cost THOUSANDS to fixi assure you, Had I known this would be a issue, I would not have accepted the vehicleand looked for anotherRegards, *** ***

In accordance to my terms, they have in fact re-imbursed me the entire amount, as well as claim (not in writing though) that they will find and install a new onstar / satellite unit when they get one...thank you for all your helpHuey on Deck!

There are no hidden photos, please see the limitations noted in the report " Note: Attic was viewed from limited entry only due to design, insulation and/or excessive storageNot allareas are visible from entryNo concerns observed with visible sheathingFurther inspection would requireentry and walking on joist / truss system that is covered in insulation which may cause cosmetic damage toceilings belowThis is beyond the standard home inspection, thr same limitations were noted in the roofing section as there was disagreement on the age of the roof if you rememberWith that being said I am willing to work with you to a point , legally our liability is stated in the contract as a refund of the inspection fee , again there are no hidden photos as you believe , also I believe during that conversation that you had buyers remorse especially after all the structural damage/repairs that were performed under the home, I am trying to be fair to you but without details and also your understanding of the report limitations which were stated , I will await your estimate and we can hopefully come to a resolution FAIR to both parties

We are sorry for the troubles that Ms*** is having with her vehicle. The vehicle is currently being evaluated by her insurance company. Once the evaluation is completed, we can certainly sit down with Ms*** and discuss options to assist her

I would like a refund of 400$As I mentioned before I would pay 200$ which 100$ covers the deductable and the other 100$ for the oil change.