HouseMaster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although all they replied to is accurate, I believe the unit IS faulty as a whole since they have had to return to service it 11 times in a little over a month.  I am also in contact with American Standard to get their position on this complaint.   When the unit is working properly for more than a couple weeks, I will make arrangements for the bill to be paid.  This has just not frustrating during the coldest winter in decades, it totally has STRESSED me out and prompted medical attention to myself and other members of my family!   No one that knows about this situation would react differently as many of my friends & neighbors have expressed outrage also.

Please see the letter that I have uploaded from our Office Manager.  Should you have any other questions, do not hesitate to contact us.
 
Sincerely,
[redacted]
HR Manager/Credit

Like another, if possible they would not get a star - more like a poisonous warning sign.
Their cleaners couldn't find and clean a nook or cranny if it bit them!! I don't even know where to begin. Since my husband work outside the home, only our dogs were home when the cleaners came. Since Nook & Cranny is super expensive, we expected them to do a great job without having to direct their every task. This was not the case. They would, for example, clean glass shelves, but all objects on them were left untouched and dirty. It got so bad that I had to leave signs on objects to call attention to their need to clean them, which they ignored. I was home sick in bed once, and got up to meet the crew and call their attention to the things they were neglecting to do. I finally started leaving signs all over the house, which were mostly ignored. I came home to tables not dusted, dresser tops uncleansed (spit on my finger wiped an area clean and shiny!), chunks of dirt on my desk, stains on flooring, and partially cleaned gecko caca all over, are just a few examples. When we sent [redacted] a letter telling her how unhappy we were, her reply was rude and ridiculous with untruths throughout. It was very unprofessional, and placed all blame on us, the customer, while claiming her crew was great.. Our house was dark and the crew couldn't see the dirt. The dogs, which she had been made aware of became a problem for her crew. Her crew told her I spent time telling her they were fabulous, when I was actually telling them what they were skipping. Since they got to skip my sick room, they had to work twice as long to make up for it! Her response to my not wanting her crew to leave gecko caca behind was to tell us to tent our house to get rid of the gecko's! Frankly, I would love to make her pay the cost of the cleaner I have to hire to do the job correctly! DO NOT hire Nook & Cranny because you will spend a lot of money for nothing but excuses and attitude.

Today we had a tech come to do our AC tune up. This gentalmans name was Johny. What a great tech. His work ethic was great and his personality was great to. Some times we don't get credit or hear about it. We'll all I can say is that he was very good. Thank you first class for a great job.

Joseph L. came out with his brother. The two of them had the full inspection done in one hour. Unlike some services that talk you into additional work, they did a preliminiary evaluation that eliminated need to pay for additional tests (mold, water). They also answered questions we had days after the inspection and provided us with not only the report (within hours) but also a book full of useful information on home maintenance (especially as we are first-time home buyers). Booking was also quick and easy, as they have several professionals on staff.

Housemaster came to inspect my home for a prospective buyer. I come home, in the evening, horrified to see my door left wide open-along with the key and box on the floor. The "owner" called and reported it was raining and the inspector can't recall why he left the door open and said sorry. In addition, an appointment was schedule to pick up the radon test -only to be cancelled three hours before the appointment. Again, "sorry"and additional days to sell my home. This is unacceptable and I would choose a different company. Further, I could've walked to serious danger, but I was told was "sorry" and this usually does not happen.