At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was contacted by email about filling out a form for
returnI filled form out and returned same day (12-**-15) I have continued to email with no resolution to this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
They asked for a picture of the item in the box and a return form filled out and a picture sent of the form. I complied with their
request. I have yet to hear from them again. I am still waiting for a return autorization number. The days that they list on their website to accept returns has passed because they failed to return my requests for an authorization number
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Still waiting for written, formal resolution with full refundThey have not fulfilled their responsibility, this should have been taken care of months ago as I did everything they requiredThe credit card chargeback was only done because they failed to communicate with me at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry that *** *** had an unsatisfactory experience with Hoverboard
*** *** will receive a shipping label from us within the next hours so we can clear this return.
Regards
HoverboardCustomer Service
Do not order from this company Placed order my order and payment was taken on the day the order was placed Received confirmation showing the order placed and the payment received; however, did not receive tracking information Company was contacted on several occasions with no response from them Did not respond to email nor did they ever answer a phone call They would either state the voicemail was full and to try back later or they would let the phone ring and ring and ring, then put you to the voicemail that was full again No one ever answered a call or email Trying to prevent others from being disappointed and having their money stolen
I have called this company for weeks and cannot get in touch with a live human being I consistently get put on hold and will hold for so long until the automated system disconnects the call I have left voice mails to be called back but have never received a call back I have emailed the company, as suggested in the automated system, but have not received a response
The two day shipping is untrue It took about three weeks to receive my order I cannot get in touch with a person Pathetic customer service
Dear Revdex.com and Customer,Please see attached On April ***, 2016, customer was refunded for the black hoverboard Please allow 3-business days for the refund to reflect back onto the original form of payment.Thank you,Hoverboard
To Whom it May Concern,
We apologize for ** *** (Known in our system as Tracy Q***) unsatisfactory experience with her experience thus far.
As you can see from the attached images, we had attempted to help ** *** with her return process but have yet to receive
her completed return form, along with pictures of the unopened boxOnce we get those items we will gladly process her return case and send her further return informationIn addition, please see the attached shipping info*** *** package was handed off to *** on 12/*/and she did not request to cancel her package until ***0/15, full days after her package was in transit
As per our terms and conditions on our website, the customer is responsible for any shipping fee's occurred due to change of mind.
***
***
***
At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
they keep saying they will send return address in 24-hoursBut have yet to do so and it has been weeks and still no return address
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer placed a charge-back dispute with her *** Credit Card Company On March ***, we received a third and final notification from the issuer (*** Credit Card) stating that the dispute was ruled in favor of the customer Since we lost the dispute, the customer will
be (or has already been) refunded by her credit card company
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
Hoverboard sent an email on December **, consisting of an attachment in the form of a return form to be completed In
addition, the company requested a photograph of the device There was no address provided as to where to send the return form and picture and no further instructionsThe requested form and picture has been sent to the address listed on the website.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
HI, There is a *** Chargeback already for this customer, we cant refund the customer cause there is a Chargeback already in place and the bank will refund them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive an Email from Hoverboardon Monday, 04/** stating I would be refunded the purchase priceI have checked my credit card account daily since your Email on 04/** and just checked again before responding to this Email and the refund has not been issued yetThank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID *** This is why I contacted the Revdex.com Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated before, I was credited for the returned merchandise minus a restocking feeSince they sent me different merchandise then ordered I feel a restocking fee is not in accordance with their return guidelinesHowever I am giving up on this complaint a hope this can serve as a lesson to others
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I ordered a hoverboardXL model in mahogany on December **, with free two day shippingIt is now December *** and I haven't received anything more than an order confirmation email from this companyI have sent two emails and called dailyWhen calling this business the automated system tells you the representatives are busy and the voicemail box is full and does not give you the option to holdSubsequently I have not been able to speak to anyone from this company about my order nor have I received a reply to the emails I sentI am concerned as this company is selling very expensive merchandise and is not available to provide any customer service or supportThis company lacks integrity and should not be trustedThey have ruined Christmas for my nine year old
At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was contacted by email about filling out a form for
returnI filled form out and returned same day (12-**-15) I have continued to email with no resolution to this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
They asked for a picture of the item in the box and a return form filled out and a picture sent of the form. I complied with their
request. I have yet to hear from them again. I am still waiting for a return autorization number. The days that they list on their website to accept returns has passed because they failed to return my requests for an authorization number
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have finally received the credit back to my acct (although it is short 1.01) Thank you for your help Revdex.com!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Still waiting for written, formal resolution with full refundThey have not fulfilled their responsibility, this should have been taken care of months ago as I did everything they requiredThe credit card chargeback was only done because they failed to communicate with me at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry that *** *** had an unsatisfactory experience with Hoverboard
*** *** will receive a shipping label from us within the next hours so we can clear this return.
Regards
HoverboardCustomer Service
Do not order from this company Placed order my order and payment was taken on the day the order was placed Received confirmation showing the order placed and the payment received; however, did not receive tracking information Company was contacted on several occasions with no response from them Did not respond to email nor did they ever answer a phone call They would either state the voicemail was full and to try back later or they would let the phone ring and ring and ring, then put you to the voicemail that was full again No one ever answered a call or email Trying to prevent others from being disappointed and having their money stolen
I have called this company for weeks and cannot get in touch with a live human being I consistently get put on hold and will hold for so long until the automated system disconnects the call I have left voice mails to be called back but have never received a call back I have emailed the company, as suggested in the automated system, but have not received a response
The two day shipping is untrue It took about three weeks to receive my order I cannot get in touch with a person Pathetic customer service
Dear Revdex.com and Customer,Please see attached On April ***, 2016, customer was refunded for the black hoverboard Please allow 3-business days for the refund to reflect back onto the original form of payment.Thank you,Hoverboard
To Whom it May Concern,
We apologize for ** *** (Known in our system as Tracy Q***) unsatisfactory experience with her experience thus far.
As you can see from the attached images, we had attempted to help ** *** with her return process but have yet to receive
her completed return form, along with pictures of the unopened boxOnce we get those items we will gladly process her return case and send her further return informationIn addition, please see the attached shipping info*** *** package was handed off to *** on 12/*/and she did not request to cancel her package until ***0/15, full days after her package was in transit
As per our terms and conditions on our website, the customer is responsible for any shipping fee's occurred due to change of mind.
***
***
***
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***.Sincerely,*** ** ** ***
At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
they keep saying they will send return address in 24-hoursBut have yet to do so and it has been weeks and still no return address
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern,
The customer was refunded via Paypal on 12/**/
Regards
Customer Service
The customer placed a charge-back dispute with her *** Credit Card Company On March ***, we received a third and final notification from the issuer (*** Credit Card) stating that the dispute was ruled in favor of the customer Since we lost the dispute, the customer will
be (or has already been) refunded by her credit card company
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
Hoverboard sent an email on December **, consisting of an attachment in the form of a return form to be completed In
addition, the company requested a photograph of the device There was no address provided as to where to send the return form and picture and no further instructionsThe requested form and picture has been sent to the address listed on the website.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
HI, There is a *** Chargeback already for this customer, we cant refund the customer cause there is a Chargeback already in place and the bank will refund them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive an Email from Hoverboardon Monday, 04/** stating I would be refunded the purchase priceI have checked my credit card account daily since your Email on 04/** and just checked again before responding to this Email and the refund has not been issued yetThank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID *** This is why I contacted the Revdex.com Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated before, I was credited for the returned merchandise minus a restocking feeSince they sent me different merchandise then ordered I feel a restocking fee is not in accordance with their return guidelinesHowever I am giving up on this complaint a hope this can serve as a lesson to others
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I ordered a hoverboardXL model in mahogany on December **, with free two day shippingIt is now December *** and I haven't received anything more than an order confirmation email from this companyI have sent two emails and called dailyWhen calling this business the automated system tells you the representatives are busy and the voicemail box is full and does not give you the option to holdSubsequently I have not been able to speak to anyone from this company about my order nor have I received a reply to the emails I sentI am concerned as this company is selling very expensive merchandise and is not available to provide any customer service or supportThis company lacks integrity and should not be trustedThey have ruined Christmas for my nine year old