Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The return this company offered was for me to pay the shipping costs and a 15% restocking fee. That is unacceptable when they didn't honor their 2 day shipping. I immediately responded to their email and haven't heard back from them. Research this company online and view all the other similar complaints from other duped consumers. I really can't trust that they would reimburse me when they won't answer their phone or return calls. And their email responses are always delayed by weeks and up to a month. I believe consumers eventually just give up out of frustration. I would rate this company a zero for customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]Dear Valued Customer, Please email [redacted] with the Attached RMA form filled out and short video of the problem that you...
are facing with the Hoverboard and someone will be in contact with you on how to return the board back to us once it is approved. Best Regards, Customer ServiceHoverboard-360
Ordered 4 hover boards on 11/**/2015. My credit card was billed that day. On 11/**, they sent an email that they needed a copy of front and back of my credit card, and a copy of my license. They said if I did not provide it, order would be canceled in 24 hours. I did not provide additional information, because it made me suspicious. As noted above, credit card was already charged 1595.00. I have never received hoverboards- They guarantee 2 day shipping, and it has been 6 weeks. Can get no response by email, no one answers phone, etc. Yesterday I filed dispute with credit card company.
Total misleading company. Promotes 2 day shipping but order ships in 10 to 20 days from Hong Kong. Customer service is very difficult to reach and if you don't agree with the lies they tell you they hang up in your face once you finally get them on the phone.
[redacted]
[redacted]
[redacted]
[redacted]Customer placed the order on Dev [redacted] and the product was delivered December **. The delay was due to customs hold and UPS...
delays. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The return this company offered was for me to pay the shipping costs and a 15% restocking fee. That is unacceptable when they didn't honor their 2 day shipping. I immediately responded to their email and haven't heard back from them. Research this company online and view all the other similar complaints from other duped consumers. I really can't trust that they would reimburse me when they won't answer their phone or return calls. And their email responses are always delayed by weeks and up to a month. I believe consumers eventually just give up out of frustration. I would rate this company a zero for customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]Dear Valued Customer, Please email [redacted] with the Attached RMA form filled out and short video of the problem that you...
are facing with the Hoverboard and someone will be in contact with you on how to return the board back to us once it is approved. Best Regards, Customer ServiceHoverboard-360
Ordered 4 hover boards on 11/**/2015. My credit card was billed that day. On 11/**, they sent an email that they needed a copy of front and back of my credit card, and a copy of my license. They said if I did not provide it, order would be canceled in 24 hours. I did not provide additional information, because it made me suspicious. As noted above, credit card was already charged 1595.00. I have never received hoverboards- They guarantee 2 day shipping, and it has been 6 weeks. Can get no response by email, no one answers phone, etc. Yesterday I filed dispute with credit card company.
Total misleading company. Promotes 2 day shipping but order ships in 10 to 20 days from Hong Kong. Customer service is very difficult to reach and if you don't agree with the lies they tell you they hang up in your face once you finally get them on the phone.
[redacted]
[redacted]
[redacted]
[redacted]Customer placed the order on Dev [redacted] and the product was delivered December **. The delay was due to customs hold and UPS...
delays. Best Regards, Customer ServiceHoverboard-360