Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them numerous times and get the same response due to heavy call volume we are experiencing longer hold times then it says the mailbox your trying to reach is full Try call later I emailed them got only responses too late to cancel and the return form The return form doesn't give you an address to return boardI sent them pictures of box as requested There is no fax number just an email My question is if I ordered a Hoverboardwhy did I get an Imoto board?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer can return their board to: Hoverboard 360*** * *** *** ***
*** *** ** ***Please make sure to include
original order information with the return for us to process your credit. Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent an email on December **, as they directed Along with a picture of the unopened box as requested
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:I have not received a refund yet, they received the merchandise on Feb *, It's been days and nothingI have sent them an email as to when I can receive my refund? Hoover board responded to the Revdex.com and said to days "from" Feb *, Today is Feb**,and no refund as of yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I ordered a product 12/** and they charged my credit cards immediately As of 12/** I still have not received my product Despite many attempts to call customer service, the call will not go thru Customer service told me via email that it would ship soon yet didn't provide any further details Their website claims that they have day shipping and that all these products would arrive by Christmas which is a complete lie They are a terrible company (if they are even really a company) They are lying to their customers and processing payments despite sending any products to their customers I'm going to try and cancel my payment through my bank if possible, but this business needs to be exposed and televised or something so that they are held accountable for their incredibly shady practices I have no idea if my product will actually arrive, so quite frankly they are thieves as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***
Hi, The customer placed the order on 12/* and due to *** delays and customs hold we were able to deliver the board to them on 12/**Best
Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolvedIn the manner that they cancelled my orderAs for the business practice and their promises of delivering an order before Christmas, that did not happen, and
their business practice should be looked at
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Customer placed the order on Dev *** and the product was delivered December **The delay was due to customs hold and UPS delays. Best
Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them numerous times and get the same response due to heavy call volume we are experiencing longer hold times then it says the mailbox your trying to reach is full Try call later I emailed them got only responses too late to cancel and the return form The return form doesn't give you an address to return boardI sent them pictures of box as requested There is no fax number just an email My question is if I ordered a Hoverboardwhy did I get an Imoto board?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Although they state that customers can return unused items, they make it virtually impossible to return an item Customers can never get through to the customer service department because we are left on hold for hours and then told the voice mail is full and the call is dropped In addition, emails are never returnedI have been trying to return an unused, unopened item for one weekI have spent hours a day on holdI have sent countless emails I believe the company is acting fraudulentlyIn addition, I ordered a Hoverboard Smart Board and they shipped me an imoto without asking if I would accept an alternative product DO NOT PURCHASE FROM THIS COMPANY
"">Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at***or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address *** *** *** *** *** *** ** *** Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Best Regards,
Customer Service
Hoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company did respond via Email, after I opened my complaint w/ the Revdex.comThe Email stated to Email returns, which I didThe returns Email stated to attach pictures of the board and fill out an attached form, which I didWhen I sent those back to them, I had to request an address to return the board, as none was providedThen on 03/** I received an Email response stating thank you, a return address will be provided shortyI Emailed them daily after that requesting an address and on 03/** I received the Email w/ the return addressI have now shipped my hoverboard back, however, they have not repaired or exchanged it yetI would like to wait to close the claim until the issue is resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,
We still have not receive the merchandise from the customerIf customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at***or contact us at ###-###-####To speak to us you can call us during business hours 9am to 5pm We will ans any question you have about your replacment
This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Best Regards,
Customer Service
Hoverboard-
Good afternoon We approved *** *** return and provided her with return information for our California returns facility on January **, in accordance with our returns policy as stated on our websiteTo date we have not received the board back or been advised of any tracking information
Upon receipt of the board in our California facility we will issue the refund in full. RegardsHoverboard
Good Afternoon,
Order was cancelled and a refund was issued to the customer on Jan * Providing the following documents which proof a refund was issued to the customerBest Regards,
Customer Service
Hoverboard-
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was contacted by email about filling out a form for returnI filled form out and returned same day (12-**-15) I have
continued to email with no resolution to this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them numerous times and get the same response due to heavy call volume we are experiencing longer hold times then it says the mailbox your trying to reach is full Try call later I emailed them got only responses too late to cancel and the return form The return form doesn't give you an address to return boardI sent them pictures of box as requested There is no fax number just an email My question is if I ordered a Hoverboardwhy did I get an Imoto board?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer can return their board to: Hoverboard 360*** * *** *** ***
*** *** ** ***Please make sure to include
original order information with the return for us to process your credit. Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent an email on December **, as they directed Along with a picture of the unopened box as requested
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:I have not received a refund yet, they received the merchandise on Feb *, It's been days and nothingI have sent them an email as to when I can receive my refund? Hoover board responded to the Revdex.com and said to days "from" Feb *, Today is Feb**,and no refund as of yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I ordered a product 12/** and they charged my credit cards immediately As of 12/** I still have not received my product Despite many attempts to call customer service, the call will not go thru Customer service told me via email that it would ship soon yet didn't provide any further details Their website claims that they have day shipping and that all these products would arrive by Christmas which is a complete lie They are a terrible company (if they are even really a company) They are lying to their customers and processing payments despite sending any products to their customers I'm going to try and cancel my payment through my bank if possible, but this business needs to be exposed and televised or something so that they are held accountable for their incredibly shady practices I have no idea if my product will actually arrive, so quite frankly they are thieves as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
To whom it may concern,
We have checked our email accounts and there is no return request received by customer
Regards
Customer Service
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***
Hi, The customer placed the order on 12/* and due to *** delays and customs hold we were able to deliver the board to them on 12/**Best
Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolvedIn the manner that they cancelled my orderAs for the business practice and their promises of delivering an order before Christmas, that did not happen, and
their business practice should be looked at
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Customer placed the order on Dev *** and the product was delivered December **The delay was due to customs hold and UPS delays. Best
Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them numerous times and get the same response due to heavy call volume we are experiencing longer hold times then it says the mailbox your trying to reach is full Try call later I emailed them got only responses too late to cancel and the return form The return form doesn't give you an address to return boardI sent them pictures of box as requested There is no fax number just an email My question is if I ordered a Hoverboardwhy did I get an Imoto board?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Although they state that customers can return unused items, they make it virtually impossible to return an item Customers can never get through to the customer service department because we are left on hold for hours and then told the voice mail is full and the call is dropped In addition, emails are never returnedI have been trying to return an unused, unopened item for one weekI have spent hours a day on holdI have sent countless emails I believe the company is acting fraudulentlyIn addition, I ordered a Hoverboard Smart Board and they shipped me an imoto without asking if I would accept an alternative product DO NOT PURCHASE FROM THIS COMPANY
"">Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at***or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address *** *** *** *** *** *** ** *** Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Best Regards,
Customer Service
Hoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company did respond via Email, after I opened my complaint w/ the Revdex.comThe Email stated to Email returns, which I didThe returns Email stated to attach pictures of the board and fill out an attached form, which I didWhen I sent those back to them, I had to request an address to return the board, as none was providedThen on 03/** I received an Email response stating thank you, a return address will be provided shortyI Emailed them daily after that requesting an address and on 03/** I received the Email w/ the return addressI have now shipped my hoverboard back, however, they have not repaired or exchanged it yetI would like to wait to close the claim until the issue is resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please see attached Customer was refunded today, March ***, Please allow 3-business days for the credit to reflect onto customer's account
Good Afternoon,
We still have not receive the merchandise from the customerIf customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at***or contact us at ###-###-####To speak to us you can call us during business hours 9am to 5pm We will ans any question you have about your replacment
This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Best Regards,
Customer Service
Hoverboard-
Good afternoon We approved *** *** return and provided her with return information for our California returns facility on January **, in accordance with our returns policy as stated on our websiteTo date we have not received the board back or been advised of any tracking information
Upon receipt of the board in our California facility we will issue the refund in full. RegardsHoverboard
Good Afternoon,
Order was cancelled and a refund was issued to the customer on Jan * Providing the following documents which proof a refund was issued to the customerBest Regards,
Customer Service
Hoverboard-
We apologize for *** *** unsatisfactory experience with Hoverboard 360 We will refund her in full upon a return of the Hoverborad to us
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was contacted by email about filling out a form for returnI filled form out and returned same day (12-**-15) I have
continued to email with no resolution to this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***