[redacted] [redacted] Customer [redacted] placed this on and the customer has received the merchandise on please review attachmentThank you! Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: After going to [redacted] for a credit on my return shipment of the Hoverboard, [redacted] refund the funds back to me, where as Hoverboard refused and I have a letter proving that I was saved by [redacted] and will never purchase anything from this company againThey don't answer their telephone or respond in a timely manner I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] [redacted] If the customer wished to return their board they are more then welcome to We ask that they follow the return policy on the website They can email returns [redacted] or contact ###-###-####Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will gladly ship back the hoverboardThe problem that I have is that it never worked and for me to ship it back it will cost me approx $55-if not moreIt is an extremely heavy itemI would understand having to pay for the return shipping if the item worked and then broke but that is not the caseI was sent a damaged item from which I paid $for and now I am asked to pay more just to receive a non broken oneI find this to be unacceptableI contacted the company the day we received it so there is documentation that is never workedAs previously stated, we ordered in total and the other were fineI would like the company to pay for a return label due to the fact the board was sent to me damaged.Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] [redacted] [redacted] *** [redacted] To whom it may concern, I have not received any correspondence from this business whatsoever Sincerely, [redacted] ***
Dear Revdex.com and Customer, Please see attached Our customer service department has responded to [redacted] to assist with the process for her return request We have yet to hear back from the customer Once the customer provides us with the documents, we can further address the issue and move forward with the process for her requestWe are awaiting customer's email response with the requested documentsThank you, Hoverboard
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Following their return policy is the first thing I attempted to do They make you have a return RMA number to follow through and they make it impossible to get one Simply sending their return policy as their response is not an acceptable response [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please see attached proof of refund We have refunded this customer on March [redacted] to their [redacted] account.The refund was processed on March ***, please note that it may take 3-business days for the refund to reflect onto their account.Thank you
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: We are now trying to return the item According to their Jan [redacted] email, our issue has been handed off to the managementWe have followed up several times, but no response yet The last we heard from them was this email: [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Consumer: [redacted] ***$refunded on (Visa ending in ***)15% restocking fees applied as per Return Policy (see attachment) Thank you.Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] We have continued to send emails and not had a responseWe have had to resort to contacting out Credit Card company to file a claimLet me know if you need us to forward you the emails we have sent to them repeatedly.Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They have not gotten back to me for slip on e mail so I am able to receive my refund They have already taken the money from my accout In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I actually ordered Hoover boards from this companyI called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted] , with no answerYou can't return something to a company that will not answer any calls, emails or messagesOne of the boards quit working the day it came out of the box! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Ironically the company sent me an email response earlier this week, even though I have asked them to call me However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order I ordered a Hoverboard and they sent me a noname imoto board, which has said to have fire dangers So the issue has still not be resolved I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.Please help, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We would like to help the customer, there is a chargeback in [redacted] Chargeback is under review, we wont be able to issue a refund We will follow the dispute with [redacted] , once there is a resolution [redacted] would refund the money to the customer If the dispute resolution is in favor of Hoverboardthan we will issue a refund to the customer Best Regards, Hoverboard
HORRIBLE! Broke a year old boy's heart - hoverboard never worked, cant get any response from company, can't get through on customer service number and they do not answer emails
[redacted] [redacted] Customer [redacted] placed this on and the customer has received the merchandise on please review attachmentThank you! Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: After going to [redacted] for a credit on my return shipment of the Hoverboard, [redacted] refund the funds back to me, where as Hoverboard refused and I have a letter proving that I was saved by [redacted] and will never purchase anything from this company againThey don't answer their telephone or respond in a timely manner I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] [redacted] If the customer wished to return their board they are more then welcome to We ask that they follow the return policy on the website They can email returns [redacted] or contact ###-###-####Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will gladly ship back the hoverboardThe problem that I have is that it never worked and for me to ship it back it will cost me approx $55-if not moreIt is an extremely heavy itemI would understand having to pay for the return shipping if the item worked and then broke but that is not the caseI was sent a damaged item from which I paid $for and now I am asked to pay more just to receive a non broken oneI find this to be unacceptableI contacted the company the day we received it so there is documentation that is never workedAs previously stated, we ordered in total and the other were fineI would like the company to pay for a return label due to the fact the board was sent to me damaged.Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] [redacted] [redacted] *** [redacted] To whom it may concern, I have not received any correspondence from this business whatsoever Sincerely, [redacted] ***
Dear Revdex.com and Customer, Please see attached Our customer service department has responded to [redacted] to assist with the process for her return request We have yet to hear back from the customer Once the customer provides us with the documents, we can further address the issue and move forward with the process for her requestWe are awaiting customer's email response with the requested documentsThank you, Hoverboard
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Following their return policy is the first thing I attempted to do They make you have a return RMA number to follow through and they make it impossible to get one Simply sending their return policy as their response is not an acceptable response [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please see attached proof of refund We have refunded this customer on March [redacted] to their [redacted] account.The refund was processed on March ***, please note that it may take 3-business days for the refund to reflect onto their account.Thank you
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: We are now trying to return the item According to their Jan [redacted] email, our issue has been handed off to the managementWe have followed up several times, but no response yet The last we heard from them was this email: [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Consumer: [redacted] ***$refunded on (Visa ending in ***)15% restocking fees applied as per Return Policy (see attachment) Thank you.Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] We have continued to send emails and not had a responseWe have had to resort to contacting out Credit Card company to file a claimLet me know if you need us to forward you the emails we have sent to them repeatedly.Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They have not gotten back to me for slip on e mail so I am able to receive my refund They have already taken the money from my accout In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I actually ordered Hoover boards from this companyI called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted] , with no answerYou can't return something to a company that will not answer any calls, emails or messagesOne of the boards quit working the day it came out of the box! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Ironically the company sent me an email response earlier this week, even though I have asked them to call me However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order I ordered a Hoverboard and they sent me a noname imoto board, which has said to have fire dangers So the issue has still not be resolved I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.Please help, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We would like to help the customer, there is a chargeback in [redacted] Chargeback is under review, we wont be able to issue a refund We will follow the dispute with [redacted] , once there is a resolution [redacted] would refund the money to the customer If the dispute resolution is in favor of Hoverboardthan we will issue a refund to the customer Best Regards, Hoverboard
To whom it may concern, The customer was already refunded on ,please see attached fileRegardsCustomer Service
[redacted] [redacted] The customer was refunded on January [redacted] 2016Best Regards, Customer ServiceHoverboard-
HORRIBLE! Broke a year old boy's heart - hoverboard never worked, cant get any response from company, can't get through on customer service number and they do not answer emails