HSBC Finance Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I was sad and poor situation, that I had to go the step and put a complain in with the Revdex.com to get a proper business response from HSBC where prior to thattheir staff at their costumer support center are unprofessional, rude and out of compliance not providing requested documentation as required by lawin a fashion manor and timeAnd not willing to work with their costumer on a solution at all without getting legal assistance Sincerely, [redacted] ***

Response sent to client 01/28/

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ A response has been drafted and will be sent directly to the customer via standard postal mail

This complaint also came in through the CFPB and our office will respond to the complaint around their due date (12/11/15) with response sent directly to the client

11/20/Response was sent to customer

A copy of the response will be sent via standard postal mail today

Initial Business Response / [redacted] (1000, 7, 2015/06/19) */ Mail response copy to customer...6/19/15kah Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) HSBC FINANCE CORPHAS NOT RESPONDED TO THE Revdex.com INQUIRY FROM YOUR OFFICE TO ME: ( [redacted] )(RE: CASE # [redacted] : HSBC FINANCE CORP.) AS OF TODAY JUNE 23, I HAVE NOT RECEIVED THEIR MAILED RSPONSE THE Revdex.com WILL RECEIVE BY CERTIFIED MAIL ADDITIONAL INFORMATION FOR YOUR REVIEW IN APPROXIMATELY BUSINESS DAYS ALL INFO WAS FORWARDED TO HSBC AND [redacted] ON AT LEAST THREE OCCASIONSTHERE HAS NEVER BEEN A RESPONSE TO MY REQUEST FOR INVOLUNTARY UNEMPLOYMENT BENEFITS TO BE PAID TO MY CREDIT LOAN AS STATED IN THE CERTIFICATE OF INSURANCE CONTRACT I WILL NOW CONTACT YOUR Revdex.com ALTERNATIVE DISPUTE RESOLUTION SERVICES TO START THE PROCESS OF ARBITRATIONI STRONGLY BELIEVE THAT THIS CASE WILL EVENTUALLY BE PROCESSED IN FEDERAL COURT, [redacted] HANK YOU VERY MUCH FOR YOUR ASSISTANCE Final Business Response / [redacted] (4000, 11, 2015/06/26) */ Forwarded Back to Revdex.com this is not rebuttal complaint and mail again response copy to custmer Final Consumer Response / [redacted] (4200, 13, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) PLEASE SEE CASE NUMBER [redacted] FOR PROPOSED RESOLUTION I RECEIVED NEW INFORMATION FROM BENEFICIAL FINANCIAL TO ASSIST ME IN OBTAINING MY REDRESS OF $10,DOLLARS ON JUNE 25, THEY FINALLY ADDRESSED THE ISSUE IN A LETTER DATED MAY 28, AND JUNE 19, CONCERNING OPTIONAL LIFE INSURANCE, OPTIONAL DISABILITY INSURANCE (WHICH WAS TERMINATED ON APRIL 13, 2006, PER MY CERTIFICATE OF CREDIT LIFE AND/DISABILITY INSURANCE SCHEDULE(THOSE TWO INSURANCES HAD A MAXIMUM LIFE/DISABILITY INSURANCE TERM OF MOSWHICH I SIGNED FOR ON AUGUST 27, THE NEXT LETTER RECEIVED FROM BENEFICIAL FINANCIAL I, INCON JUNE 25, IS DATED MAY 28, THIS LETTER IS STATING AND I "QUOTE"; BASED ON THE INFORMATION PROVIDED BY MS [redacted] HER INVOLUNTARY UNEMPLOYMENT INSURANCE KNOWN AS PAYMENT PROTECTION PLAN BECAME EFFECTIVE FEBRUARY 11, 2002." PER PAVONIA LIFE INSURANCE COMPANY OF MICHIGAN, FORMERLY HOUSEHOLD LIFE INSURANCE COMPANY ( [redacted] ), AS ADMINISTRATOR FOR [redacted] INSURANCE COMPANY, THIS INSURANCE WAS ISSUED IN CONNECTION WITH MS [redacted] S CREDIT CARD ENDING [redacted] , ALSO STATED THAT THE COVERAGE WAS CANCELLED ON AUGUST 3, I, [redacted] WAS NEVER NOTIFIED OF THIS CANCELLATION UNTIL I RECEIVED THE LETTERS IN THE RESPONSE OF JUNE 25, FROM BENEFICIAL FINANCIAL I, INC., DATED JUNE 19, AND MAY 28, (IT HAS TAKEN APPROXIMATELY SIX MONTHS TO RECEIVE SOME TYPE OF ACKNOWLEDGEMENT THAT I WAS INDEED ISSUED AN INVOLUNTARY UNEMPLOYMENT INSURANCE PROTECTION PLAN) THE LETTER DATED MAY 28, WAS ADDRESSED TO [redacted] , INSURANCE INVESTIGATOR, MARYLAND***) INSURANCE ADMINISTRATION, [redacted] " [redacted] WAS A REFERRAL TO ME AFTER CONTACTING MY ATTORNEY HERE IN MARYLAND." I AM NOT CERTAIN IF MR [redacted] HAS EVERY RECEIVED THE LETTER DATED MAY 28, 2015, THUS THE LETTER NOR THE INFORMATION WAS EVERY FORWARDED TO ME I HAVE FORWARDED ALL CORRESPONDENCE RECEIVED FROM BENEFICIAL FINANCIAL I, INCTO Revdex.com ON JUNE 29, BY CERTIFIED MAILRevdex.com SHOULD HAVE RECEIVED IT ON JULY 2, "I AM AT THIS POINT REQUESTING CHICAGO.Revdex.com/ADR ARBITRATION COUNSULING AND DIRECTION IN ORDER TO OBTAIN MY REDURESS OF $10,000.00." MY INVOLUNTARY UNEMPLOYMENT INSURANCE/AND DISABILITY INSURANCE WERE CANCELLED ON AUGUST 3, ACCORDING TO THE CORRESPONDANCE RECEIVED ON MAY 28, THE PREMIUMS HAVE BEEN DEDUCTED SINCE FEBRUARY AND CONTINUING TO BE DEDUCTED(IF ALL INSURANCE CERTIFICATES HAVE EITHER TERMINATED OR BEEN CANCELLED, WHY WERE PREMIUMS STILL DEDUCTED FROM MY MORTGUAGE PAYMENTS ON ACCT NO [redacted] FOR "ELEVEN YEARS" AND WHAT HAPPENED TO THE PREMIUMS AFTER THEY WERE DEDUCTED FROM MY MORTGUAGE PAYMENTS ON ACCOUNT NUMBER: [redacted] ? THERE ARE NO FUNDS IN MY ESCROW ACCOUNT." I APPRECIATE ALL ASSISTANCE RECEIVED FROM THE Revdex.com OF CHICAGO AND NORTHERN ILLINOIS

3-16-17: HSBC addressed the allegations listed under case # [redacted] on 3-15-and forwarded a copy of the response letter to the customer [redacted] Thanks and Best Regards

A response has been drafted and will be sent directly to the customer via standard postal mail

Mailed response to customer

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ response sent to client 5/6/

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ response sent to client 5/

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ A response has been drafted and will be sent directly to the customer via standard postal mail

Complaint: [redacted] I am rejecting this response because: No response was received I've tried to contacting HSBC many times with no results in getting this resolved Sincerely, [redacted]

Response mailed to customer on 9/16/

Response sent to the client again via email on 2/17/

On January 27, 2017, HSBC responded to the allegations and forwarded a response letter to the customer Ute Craft on 1-27-Thanks and Best Regards, ** ***

Initial Business Response /* (1000, 5, 2015/08/04) */
A response has been drafted and will be sent directly to the customer via standard postal mail

Please redirect this to *** *** for handling. They have confirmed they will handle

We've already responded to this complaint on September 7, A copy of that letter, which remains valid, was mailed on February 16,