HSBC Finance Corp.

(The consumer indicated he/she DID NOT accept the response from the business.)
I received a copy of the discharge of mortgage on 9/21/15 which was five days after it was mailed. This copy cannot be filed however so I am no closer to refinancing my house than I was 60 days ago. Back in the beginning of September, two people I spoke with at this corporation told me the county clerk's office had filed this discharge on August 31st. This was a lie. I have been in very close contact and have even gone to the clerk's office to investigate this myself on several occasions. Two other people at Household Finance told me the discharge was mailed on August 31st. Since I received my information within five days, it is reasonable to assume the clerk's office would have received it by September 8th. That did not happen. It is now September 23rd and still the clerk's office has received nothing. Someone else at Household Finance told me they received confirmation from the clerk's office that the discharge had been received. However when I asked when they received said confirmation, this information was unavailable...another lie. Today was the third time I spoke with Coehama Lipscomb who told me they have received nothing back from the county clerk's office. I reiterated to her this obviously has been lost in the mail and asked her to please stop payment on the check for the filing fees and re-send the discharge for filing to me as I would be more than happy to pay the filing fees. She refused. When I asked to speak to someone higher than her, she told me there was no one higher than her. I believe this to be another lie. At this point, it is extremely important for me to refinance my home in order to lower my payment by $600.00. I have depleted my savings account in my feeble attempt to keep my house until this can be settled. I explained this to Lipscomb to no avail. I believe their reluctance to recognize my situation as a hardship is unforgiveable. We have been asking for this paperwork to be filed for over 60 days as it was first requested on July 17th. Their letters of apology for their poor work ethics are unacceptable. I believe they should be doing their best to satisfy this issue instead of hindering it by refusing to work with me and make an exception in this case. There is no excuse for this delay. I want this to be ended and this discharge filed no later than close of business on September 30th. No customer should have to be treated this way.

A response has been drafted and will be sent directly to the customer via standard postal mail.

Response sent to client 6/9/16.  Please allow 3-5 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]