HSBC Finance Corp.

HSBC addressed the allegations listed under case # [redacted] on Wednesday, 12-14-16 and forwarded a copy of the response letter to the customer. Thanks and Best Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:    Not sure how I am in California my ATM number...

for my business banking account is [redacted]. With the name visuals by three I open the branch on Lincoln Street in Vallejo California and I've been dealing with them and whoever answers the 24! Hour buisness phone
Sincerely,
[redacted]

This complaint also came in through the CFPB and our office will respond to the complaint around their due date (12/11/15) with response sent directly to the client.

A copy of the response will be sent via standard postal mail today.

Initial Business Response /* (1000, 5, 2015/06/29) */
Forwarded matter back to the Revdex.com, need an acct #.
more INFO...
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Account in question is [redacted] and this...

number is under Midland Financial and HSBC is reporting this account as open
Final Business Response /* (4000, 9, 2015/07/10) */
A response has been drafted and will be sent directly to the customer via standard postal mail.

Response mailed to customer on October 12, 2016. Please allow 5-7 business days to receive.

5-4-17: HSBC responded to the customer's allegations on 5-4-17 and mailed a copy of the response letter to the customer. Thanks [redacted]

Initial Business Response /* (1000, 5, 2015/05/15) */
response sent to client 5/15.

Case resolved 7/20/17.

Response sent to client 1/12/16

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution is satisfactory to me.
I was sad  and poor situation, that I had to go the step and put a complain in with the Revdex.com to get a proper business response from HSBC where prior to thattheir staff at their costumer support center are unprofessional, rude and out of compliance not providing requested documentation as required by lawin a fashion manor and time. And not willing to work with their costumer on a solution at all without getting legal assistance.
Sincerely,
[redacted]

A response was just mailed to the above address on March 1, 2016.  Please allow 3-5 business days to receive and review.

Response sent to client 7/21.  Please allow 3-5 business days to receive.

Response mailed to customer. 3/10/16

Response sent to the client 12/4/15.

Initial Business Response /* (1000, 11, 2015/07/28) */
7-28-15: Hello [redacted] HSBC responded to the customer's allegations on 7-23-15 and [redacted] mailed a copy of the response letter to the customer.
Thanks
[redacted]

4-26-17: HSBC responded to the customer's allegations and forwarded a copy of the response letter dated 4-26-17 to the customer. Thanks and Best Regards [redacted]

We're unable to locate any customer records under the name and business account number mentioned in the complaint. Please supply more information for us to locate your account.

Initial Business Response /* (1000, 5, 2015/04/21) */
MAIL RESPONSE COPY TO CUSTOMER...04/21/15 KAH..
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of tuesday (04-28-2015)we have not received in the mail...

a response from company.As they stated it would be on (04-21-15)We did not receive a response at our home address or post office box.The Company is unsatisfactory when it come to resolving our complaint within(10)days which ends for us on(05-02-15 saturday) We are not satisfied with the companys effort to response to our complaint.Sending copies or receipts or evidence to prove our complaint true has been done in the past.It was a waste of time with this company.The company has been given us a hard time for a very long time.We doubt that this company will do the honest and right thing.Communication with this company has been futile.Our hands are tied when it comes to these types of companies billing and collection practices.They are determine to do what they want to do,because they have the Goliath attitude when it comes to their customers.We hope the complaint that we submitted to the Revdex.com will be publicly posted on their website for all of their customers and others to see.We are sure that we are not the only ones that this business have taken advantage of or deceived in the past,and will continue to do so in the future.This complaint is a truthful account of our experience with HSBC Finance Corporation.
Final Consumer Response /* (4200, 14, 2015/05/15) */
(The consumer indicated he/she DID [redacted] accept the response from the business.)
Our review of the business HSBC [redacted] Services Response in the letter dated(04-21-15)is that our complaint has not been resolved.We received the first response to our complaint on(04-28-15)A letter dated(04-21-15)From HSBC Bank USA NA PO Box [redacted] XXXXX.We received payment history from(01-18-03)(03-18-15)What we paid and what we owe.Payment(09-18-05)was deferred(09-19-05)(512.07)Deferred Interest Balance(512.07)Deferred(1)one payment.Another deferred payment(08-26-08)(592.52).On(07-17-08)Lender paid county taxes(1,270.20)Realestate deferred interest balance(512.07).Another payment was deferred on(09-26-08)(09-28-08)payment to principal.Refund lender taxes real estate on(04-02-09)This is encorrect we were tax exempt and always paid our own taxes.Payment(592.52)(08-18-08)was missing from the itemizeds statement,We paid this payment and HSBC received on(08-25-08)via certified mail return receipt.(08-18-08)payment return receipt certified card got lost somehow in the mail,we received the receipt on(01-05-10).Getting back to the so-called real estate property tax advancement of(1,270.200)on(07-17-08)Stating the advance was amotorized(or to pay off gradually)over(12)twelve months increasing monthly payments from(592.52)To(698.37)effective(08-18-08)payment.We send copies of our Real estate tax transaction information to [redacted] tax department 636 Grand [redacted] FL XXXXX via certified mail(11-17-08)Information was also sent to HSBC Mortage Services Property Tax Department P O Box [redacted] CA XXXXX-XXXX from the city of New Orleans Tax Office.We obtained a copy of check number(30508444)system expense check dated(07-17-08)for(1,270.20)Send to New Orleans Department of Treasury which was returned to HSBC Mortgage by New Orleans Tax Department of Treasury for year 2008 Taxes.The real estate Tax bill was(1,095.08)(Tax#XXXXXXXXX)We ended uppaying due to tax exemption(95.08)(01-31-08)by check number(2642)a partial payment.The partial payment was processed on(02-04-08)Once the homesteadexemption is processed a balance of(93.15)will be due to the city of New Orleans.The bill was to have agrace period for payment of (15)fifteen days whereby there will be no penality or interest accrued this process was to take(6)six months.We received a letter dated(07-21-08)The original Real estate Tax Bill was submitted to Louisiana Tax commission and approved and delivered to the bureau of Treasury whereby the original 2008 bill(1,095.08)was voided and a new bill was issued in the amount of(188.23)Unapplied funds were added by HSBC for(11-22-08)(105.85)To(592.52)to make a complete payment of(698.37)This payment was posted toward our(10-18-08)obligation HSBC stating that the payment was more than(15)fifteen days delinquent a(25.00)fee was assessed in accordance with copy of enclosed (Note)dated(11-07-02).HSBC also stating in this letter dated(04-21-15)That our account remained once a month in arrears since this time with each payment posting toward the previous due date resulting in a late fee accrual the evidence stated above disputes paragraphs to and three of this letter(04-21-15)Resolution from HSBC Mortgage Services.Once again HSBC Mortgage Services is trying to make it look like we are a month behind on our payments since after Hurricane Katrina and,Rita in(2005).The letter dated(04-21-15)in response to resolution from HSBC statesthat our account is currently due for (04-18-15)payment in amount of (592.52)This is incorrect(04-18-15)payment was received by HSBC via certified mail Return receipt on(04-05-15).HSBC posted this payment for March 18,2015 payment on(04-06-15)(03-18-15)payment was received by HSBC on (03-06-15)We were also given a fee totaling(1,524.98)on our account.The letter from HSBC dated(04=21-15)also stated that payment due for(04-18-15)payment plus late fees,totaling(2,117.50).HSBC also stated our monthly statements are correct.Since then we have paid(05-18-15)payment as of(05-04-15).Our next current payment is(06-18-15).We received this payment with(05-18-15)statement and coupon from HSBC and,an over due balance of(2,710.02).We need to know where this balance came from.Furthermore the complain has not been resolved HSBC Mortgage Services business practices continues and has never stopped.More recent with their last response a letter dated(05-05-15)that we received on(05-12-15)with the wrong information saying we owe for(04-18-15)payment.We would like Revdex.com to provide a final resolution to this matter.We will need to contact our case worker concerning mediation.OUr account is truthful about HSBC Mortgage Services and we have years of evidence on file to prove their dishonest business practices.
Final Business Response /* (4000, 18, 2015/06/02) */
6/2/15: Mailed response to customer, nothing sent to Revdex.com due to lack of authorization.crd.vco

Initial Business Response /* (1000, 10, 2015/06/02) */
6/2/15: Mailed response to customer's relative, nothing sent to Revdex.com due to lack of authorization.crd.vco