Hurley & David Reviews (%countItem)
Hurley & David Rating
Address: 90 Fisk Ave, Springfield, Massachusetts, United States, 01107-1071
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+1 (413) 736-2193 |
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Seth and Lincoln came to my rescue
Seth found a loose connection
He was extremely knowledgeable and explained in full detail about my system
Thank you Lucille.
Hurley & David is the epitome of a professional company. From my first phone call to the wonderful technician to the follow-up phone call, H&D demonstrated a true desire to serve my needs and do it in a efficient, pleasant and professional way. A special thank you to the technician who took the time to answer all my questions in a complete, simple and respectful manner. I will use Hurley & David in the future for all my heating and cooling needs.
I would highly recommend Hurley & David thanks to their impressive technician, Julio, who was courteous, thoughtful, and extremely knowledgeable; he had remarkable skill of answering questions that educated me in an effective 'HVAC for dummies' sort of way.
Bandits is the best word I can think of to describe this company. Tech came out for a split that was installed last year. He charged me $200, only to tell me they would need to check for a leak which would cost $1200. Then it could be anywhere from $200 to $3000 more to fix it.
Stay away.
Good Afternoon Chris, Thank you for taking the time to provide your feedback. I am sorry that our services did not provide the value that you were looking for. Every job that we do carries a 100% satisfaction guarantee. If you would like a refund for the unsatisfactory service please give me a call in the office at 413-732-3141 and I would be happy to discuss our service and processing a refund. Have a great day. Sincerely, Gary T Woodruff
Great service
Luis was extremely efficient and very knowledgeable! He cleaned out our mini split and made sure all our furniture and floors were covered while doing the cleaning. He went the extra mile and the mini split works great now.
A few months ago I had Hurley and David install a new furnace,air conditioner and a new hot water heater.
Their employees were well trained and knew what they were doing.
The only problem I have is a few weeks ago I noticed one of their employees had taken something that belonged to me.
I had talked with the manager two weeks ago.So far I haven't heard anything and what was taken hasn't been returned .
For now,when it comes time to do maintanance I'll be looking for someone else to do it.
Good Evening Mr.,
Thank you for taking the time to leave your feedback. I apologize if I did not follow up more thoroughly after we spoke. I have interviewed all of the team members that worked on your project and unfortunately, none of them remember seeing the homemade amplifier that you are missing. I will give you a call tomorrow to follow up. Thank you again for the feedback.
Sales staff (Steve) did a great job in explaining our needs and all our options, the installers were professional, answered all our questions and have done a great job. I highly recommend them.
Honest, friendly service. Highly recommend
First and foremost: EXCELLENT service/installers. Knowledgeable, friendly, courteous, helpful, conscientious. 4 stars instead of 5 because of the disconnect between sales and installation. We needed to replace a boiler, were sold a unit and installation, and when the installers came we were told it could not be done with the existing water heater set up due to code restrictions, forcing us to buy a new water heater (had the option of installing a chimney liner but due to age of heater opted to change that). Our in laws had a similar experience and have heard that this is not infrequent. Hurley and David did discount the water heater because of this but it was an unexpected added expense that could have been avoided with a service person making a pre-install inspection. The service and installers are excellent.
Matt did a great job, diagnosed the problem and quickly fixed it.
Great experience! The plumber, Tim, arrived promptly, was very personable & courteous, and fixed our problem quickly. Will use Hurley & David for all our plumbing needs.
Thank you for the kind words. Have a great day!
I have worked with other HVAC companies during the previous 35 years. H&D has been the most courteous, responsive and helpful. I value polite and courteous and well informed service. I will continue to work with H&D because of the people I have worked with both on the phone and in person.
Thank you for the kind word. Have a great day.
Tried to convince me something was wrong with my equipment and quoted exorbitant prices to repair or replace. Will never use them again and discourage others from their services.
Good Afternoon ***, Thank you for taking the time to share your feedback with us. It means a lot to us that you would take the time to share it. I am sorry that our technicians failed to properly communicate with you regarding the conditions surrounding your system. I will be reviewing your job with them and provide additional training. I have reviewed their notes and pictures. Upon review, I agree with their recommendation that your air conditioing system should be replaced. The serial numbers on your system indicate that it was manufactured in 1989, making it almost 30 years old. It operates on R-22 Refrigerant which is being phased out by the federal government for environmental reasons and has increased in price dramatically. It appears that the unit was low on refrigerant, necessitating a repair. Given the age of the system and that it operates on an obsolete refrigerant, we believe that the best value is to replace it. In addition to the necessary repairs, there are a couple of installation deficiencies that I can see in the pictures that they took. A replacement from Hurley & David would correct both. First the outdoor unit is installed closer to the house than is typically allowed in the manufacturers instructions. This could impede airflow and reduce the efficiency and capacity of the system. The second is the filter rack in the attic is not sealed. This allows air from the attic to enter the return ductwork that air, often 100 degrees or more, mixes with the warm air from the house, causing the system to work overtime. For all of these reasons we truly believe that a replacement is in your best interest. I am sorry that we either did not communicate that correctly or that your opinion differs from ours. I would be happy to visit your home with a different technician to re-check all of our findings and answer any questions that you might have.
I am also sorry that you feel that our prices are exorbitant. When setting prices there are a lot of options for a business to consider, for us we made the determination that we would rather provide a higher standard of workmanship and warranties and guarantees than to attempt to provide the lowest price and have to apologize for a lack of quality after the fact. We understand that this is not the right fit for all homeowners; but before we put our name on a system we want to ensure that it meets our high standards. It sounds like you have made up your mind that what we offer doesn't provide you with enough value to move forward. I wish you the best of luck with your repairs or replacement. We'll be here if you need us in the future.
Beware!!!
I was charged for a custom level 3 repair, flat charge of $346.00. I asked for a breakdown of the bill, I was told they don't do that. They changed out a thermostat.
Good Afternoon Kathleen, Thank you for your feedback. It means a lot to us that you would take the time to provide it. We can't improve without it. For many years we have been providing repairs with a price upfront that included the parts and the work. With our current repair pricing we aren't able to itemize the charges because it is one charge based upon the total costs to perform the work. We have heard the feedback that clients no longer appreciate the bundled amount up front and are working on a new system that provides separate amounts for the repair work and parts this is a process that takes some time to train on and implement. Some of our repairs will end up being slightly more in the new system and a few will end up being priced lower. In your case your repair would have been more, but the total job would have been lower. If you'd take the time I would love it if you would give me a call to discuss so that I can get your feedback on the new system. I'll gladly refund the difference from the old system to the new system and give you an additional refund of $50 in appreciation of the time you took to give us your feedback. If you would like to take me up on that offer please call me in our office at 413-732-3141 Sincerely, Gary T W Residential Manager.
The technician spent most of his time working up a quote about cleaning the a/c. The several minutes charting about my refusal to have this work done
Problem called for a visit to service a/c and find out why it was not coming out of vent at the end of the house. The technician checked the unit outside and explained that it should be cleaned. Last done last year, and I told him that Fuel Services did the visit. He said, "I did not know that Fuel Services did that." I also wanted a filter and was told when I made my appointment that they could be purchased from the tech as they were on the truck, but he told me that he did not have any on his truck,but he could get one for me and he told me what web site to purchase them. He spent the majority of his time charting his visit and trying to sell me additional services. I told him that I wanted the a/c fixed at the end of the house. He then continued to chart my refusal of paying additional money to have the a/c cleaned, which was 200 dollars in addition to the 100 dollar fee to come out. It seemed that he spent alot of time charting instead of checking the issue. When I asked him if he was going up to the attic, he then explained that he had to chart everything that happens to protect himself.
I asked him if he could chart after he checked things out, and he just sighed and shook his head. Finally he got his ladder out to go to the attic. I could see that he did not want to go into the attic because he then asked me if I told the office when I made my appointment, if the a/c was in the attic. I told him that I told the girl, that the venting was in the attic. He then said, we are not supposed to go into attics after 2pm. I could see that he was stalling through the whole visit, and I told him that if he did not want to do the job, to just leave. He was confrontational and argumentative, but when I told him again, he said, "I am not going into that attic, I just had surgery on my knees, and He then left. I called the company to complain about his attitude and demeanor, but supposedly got a call center??? I was told that no one was available to talk with me regarding a complaint. Big surprise. She took my name and number for a message to call me back. They should not expect payment for someone coming out to chart, and argue about what he is supposed to be doing. My guess is that this is a set up from H/D. He was charting that I did not want additional services and they would not be making any more money on me today. I believe that he was told to tell me about the attic and then told to leave. I will never recommend or call them for service again.
To speak with a manager about this situation and to have H/D void any charges for this poor service and confrontation.
Contact Name and Title: *** T *** VP
Contact Phone: XXXXXXXXXX
Contact Email: ***@hdairnow.com
I have spoken to the customer in response to her review on Google previously. Her service fee was credited as soon as the technician reported what went on the call and our office, unfortunately did not call the client with that information. I have spoken with Ms., apologized that we sent the wrong technician for the attic at the wrong time of day (the person that booked the call was new and did not properly understand that the system was in the attic) and we have placed notes in the technicians file for reference if he were to receive similar complaints. Here is my response to the google review.
"Good Morning ***, Thank you very much for your feedback it really means a lot to us that you would take the time to provide it. I do not have a *** in our system, however, I do recall an issue from a few days ago that matches your description of events. I certainly apologize that our office did not properly identify that your system was located in the attic so that we could have gotten a technician without a physical limitation out in a time slot when the attic would have been safer to work in. Our technicians do carry the most common filter sizes on their trucks, sometimes we run out and often we come across uncommonly sized filters, I am sorry that we did not have yours. With regard to the amount for cleaning the outdoor coil, the technician proposed a thorough chemical cleaning of the coil, in reviewing the pictures from the job, it is possible that a less thorough cleaning could have been offered. I will discuss offering multiple options with our technician.
Our technician did call in and report what transpired on your visit and we immediately credited the service fee. It was my understanding that the Service Coordinator was calling you in response to your phone message to let you know that there would be no charge. I do not see a record in our calls logs that that had happened and it should have. Please rest assured that you will not receive any bill for this service. If you would like to provide additional feedback, please do not hesitate to call our office at XXX-XXX-XXXX and ask to speak with ***. Thank you again for the feedback and have a wonderful day."
Company responded to complaint on line but did not contact me. I then called them and spoke with a manager. He agreed to the poor customer service and told me that I would not be billed.
At the start of the conversation, he was not very happy to hear from me and I mentioned that to him. The company does need to work on better communication and customer service. The end result is that I will not be billed for the visit.
I signed up for the HDAIR gold member service plan on my 12 year old house. 8 months into the plan my transformer on the furnace ended up exploding causing the primary controls to go as well. It was a very cold night with temperatures in the teens. Called HD AIR and they wouldn't be able to come out until 12-13 hrs later. I have a two year old and a 3 month old at the house and temperature dropped to a little over 50 degrees with a couple hours. Called a different company and within an hour they came out and fixed it. After getting the bill I called HD air back to she if they could at least partially reimburse me with the hold membership 20% discount on parts and the difference I was supposed to pay on the hourly rate if they were to come out and they said they still would've responded within their 24 hr window and that they feel "they should not eat the cost". Canceled the plan right away! For a big company they could've handled the situation better. Only 1 oil tech was on call for a weekend of a huge storm. Think twice before wasting money monthly on their plans. 24 hours is too big of a window without heat!
Good Afternoon ***, Thank you for the feedback. I understand that you spoke with another manager in our office. I can understand your frustration and concern about response time. Overnight we do only have one service technician on call. As I understand your initial call came in around 10pm. and the technician on duty already had other obligations. Our office called at 8:30 am Saturday Morning prepared to send a technician, at which point you had sought a different provider. I am sorry that our response time did not meet your expectations. Our goal is to respond the same day to all club member calls, unfortunately that can be a challenge for calls that come in later in the night. I will be sure to get your membership cancelled along with a full refund for any the unused portion of the membership dues. If you would like to provide me any additional information about this issue please feel free to give me a call at our office at XXX-XXX-XXXX and ask for Gary ***. Thank you again for the feedback.
Always top notch service with polite and knowledgeable servicemen. Would highly recommend this company.
Thank you! It was our pleasure.
Excellent service. Worker very knowledgeable about the heating system.
Had a new 40 gallon hot water heater installed. Hurley and David employee showed up on time he was friendly and installed the new water heater in about 3 hours. So far this company does outstanding work.
Thank you.