Hyundai Motor Finance

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.However, it appears the customer has provided no additional information in their response.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Unfortunately, the complainant is not on the contract of the account in question.  As such, we are unable to provide a detailed response to her.
We will however, research her concerns on behlaf of the customer and take the necessary steps to assist him.
Should our customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer’s January payment was received by mail on 1/25/2017. The check...

referenced for March has not been received. Any check payment will be posted effective as of the date received. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST. Tell us why here...

Upon receiving the customer’s initial complaint we contacted the customer and provided a 30% discount on the Excess Wear and Use charges, leaving a remaining balance of $7293.33.   
We have contacted the customer again and offered a payment schedule and provided him with a point of contact for any future concerns.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer had scheduled Autopay to debit 54 payments, after which time, no...

further payments were to be deducted.  As such, the Autopay stopped. HMF received and responded to the customer’s previous credit dispute in writing on 3/8/2017. Upon receiving this complaint, we have again reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment history. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response, on 11/4/2016 we mailed a letter to the customer’s address of record confirming her 2013 account is paid in full.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was never contacted by HMF when I requested a follow up from a supervisor. My issue has not been resolved. I had to pay to get a duplicate registration which was lost by HMF.]
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An update to the credit reporting for the customer’s account was sent to...

Experian, Equifax and TransUnion on 02/28/2017. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have reviewed the phone call in question and confirmed that the customer was...

properly routed through our escalation process as requested and spoke with a supervisor regarding his concerns. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The payment of $331.00 has been applied to the customer’s account with an effective...

date of 1/10/2016. Additionally, the late fee that accrued has been waived. The extension the customer requested has been applied to her account and the next payment will be due on 2/23/2016.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The payment the customer made will be applied toward any remaining payments and...

any outstanding Excess Wear & Use and Excess Mileage charges, per his contract.  The customer will be sent a final invoice showing all charges and any credit applied toward those charges.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

HMF does have a loyalty program in which the Disposition Fee would be waived should the customer finance or lease a new vehicle through HMF.  In this case, the customer may have purchased a new vehicle, but did not finance or lease with HMF, and as such, the customer is not eligible for the fee waiver program.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF adheres to the Fair Debt Collection Practices Act when attempting to collect...

a debt. The customer is being reported to the credit bureaus accurately.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has an outstanding account balance of $428.00, which includes the...

disposition fee of $400 plus tax. The disposition fee is disclosed on the contract under the Consumer Leasing Act Disclosures.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer received two separate toll violations. The first violation was...

issued on 9/7/14. The second toll violation was issued on 11/20/14. The total amount due is $90. Multiple notices were mailed to the customer after each violation was received.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The end of lease inspection signed by the party that returned the vehicle...

indicates that the vehicle was returned with only one key.
As a courtesy we have removed the $75.00 missing key fee from the customer’s account.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A review of our records indicates that the customer entered into a lease...

contract for a 2014 Hyundai Elantra.  Her contract shows that upon signing, she paid a total of $500.00 as cash down.  From those monies, she paid the first monthly payment of $249.99, and a Doc fee of $75.00, totaling $349.99 in upfront fees.  
After the vehicle was declared a total loss by her insurance company, HMF, as the owner of the vehicle, received monies from the insurance company.  After deducting the upfront fees that were due upon contract signing (these monies are not refundable), we are able to refund the customer  $175.01 from the insurance proceeds.
HMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.