Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and for allowing us the opportunity to investigate and respond to this complaint.
 
The buyout letter that the customer refers to incorrectly lists...

only the residual value of the vehicle and does not include the unpaid lease payments, the sales tax, or any other amounts due.  The balance quoted was produced in error, which was or should have been evident to the customer at the time.  Regardless, given that the customer was not harmed as a result of this inadvertent error, and because the additional amounts are due and owing, we are unable to honor the amount listed.
 
The customer has since been provided a buyout letter with accurate information.
 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

I asked that I be released from my lease penalty free due to the time, frustration and constant mishandling of mine and my husbands accounts. I was told that we would be subject to penalty chargers. I am not satisfied with this. I am extremely unhappy with HMF and how they have handled my accounts and this situation.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF has previously sent two copies of the customer’s final invoice to the...

customer at the address on file.  Recently, an updated final invoice amount was provided to the customer. Additionally, HMF adheres to the Fair Debt Collection Practices Act when attempting to collect a debt.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer contacted our Lease End department on 5/12/15.  At that time,...

she requested information on terminating her lease early.  The agent then provided her the liability per her contract and referred her to HER contract, Section 14. Terms Concerning Your Early Termination Liability.
Should the customer decide to terminate her lease early, she would be subject to the terms outlined in her contract.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response the registration and decal were mailed to the customer’s address of record on 10/27/2016. No mail has been returned to HMF. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.
We have contacted the
customer by telephone to provide him with immediate...

assistance.
HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us.  Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes.  Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future.
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have contacted the customer directly to provide assistance in resolving...

her concerns.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the credit reporting for the account and confirmed that it...

is accurate.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Thanks. Yes I consider it closed. If they resend bills I'll let you know. It will take week or so to confirm they have stopped for sure from my end. They say they stopped but proof will be if bills really stop.  But yes. They advised they will stop. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The copy that was sent by fax was not legible as it is to dark. I have called back on several occasions to ask for a lighter copy. The only other one that was sent is also to dark to read. The bank has received the same dark copies that can not be read. I have made 12 phone calls in an attempt to get a lighter copy sent asap. This is totally unacceptable customer service and business practice 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer contacted us on 04/04/2017, regarding her charges for Excess Wear...

and Use.  At that time, we reviewed the charges and confirmed that the balance is valid. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Per the documents received from the Revdex.com, this complaint was submitted by [redacted].  [redacted] is not on the contract for the account number provided in the complaint.
In the rebuttal, there is now a [redacted] stating they are the person who submitted the complaint.
As such, for the protection of our customer’s privacy, we would suggest either [redacted] or [redacted] contact a Customer Service Supervisor for assistance with their concerns.  One may be reached at 800-523-4030 Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s understanding of equity in regards to her leased vehicle is...

incorrect.  After a leased vehicle is declared a total loss, HMF will request the full market value of the vehicle. As the owner of the vehicle, HMF will receive monies from the insurance company filing the claim. If an overage is received, the customer may be issued a refund for their down payment less any upfront fees that were due upon contract signing (these monies are not refundable). Outside of their down payment however the customer as a lessee is not due any additional funds. 
The customer was provided a $500.00 refund from HMF. This refund is the customer’s down payment of $1525.76 less her expenses at signing of $1025.76 (first monthly payment, acquisition fee and upfront tax).
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[There were not multiple toll violations.  The initial toll is from september. The second violation from October is because the initial toll from September was not paid. The October violation is a late fee. As I said in my first message and the 30 somethings calls I have into Hyundai,  the first notice/bill/toll violation I ever received was received on 12/23/14. By the time I received the first bill, not only was the initial toll (September ) past due, but the late fee (October) was also past due. Your accusations of me receving multiple bill notices is completely false. Why would I avoid a 3 dollar toll knowing that I would have to go through all this? The customer rep I spoke to on the  phone told me that 90% of toll notices are already past due when they are forwarded. I grow extremely sick and tired of explaining these circumstances and getting nowhere in return. I know Hyundai's tactic here is to drag me through the mud to the point where I submit and Just pay the $90 but I assure you that won't happen. You never forwarded me the $3 toll until December when the late fee was already past due. I have 3 Hyundai vehicles in my home and aftee this grueling process I am in serious doubt if I ever want to deal with such a company again. Maybe if you actually responded to one of my 30 calls I've placed into you guys, or my written letter which I never heard back from (that I was told I had to submit a written appeal and never heard back from) you guys would know my situation and what is going on. Absolute worst customer service ever ]
Regards,
[redacted]

I just got off the phone with HMF and they have the payment and the situation is resolved. Happy St. Patrick's day to you as well and thanks again.[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We received the customer’s initial out of state transfer request on June 10,...

2016. The customer’s title was held electronically by the State of Massachusetts and as such we were unable to provide the copy of the title the customer requested until the physical title was received from the State of Massachusetts. A copy of the title has been faxed to the licensing office multiple times since receiving the physical title on June 29, 2016. To assist with the customer’s concern we have faxed the title again today 8/25/2016 and confirmed with [redacted] that the documents were received.  
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My original complaint is about the second request for the title sent to HMF on 6/20/2017, not pertaining to the request submitted in March. I have received this EXACT response from HMF every time I have called over the past month and it is not acceptable. No one there can provide me with a tracking number for the second request made in June. I do not appreciate the business blaming me for not doing my part. I accept that I did not go into the DMV before it was sent back the first time, however, the delays in getting the title sent out after the second request made almost 2 months ago is completely unacceptable and the reason for this complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a check for $500 from them but they still owe me $1500.00. This is another excuse and not what they sent me the when I reached out to them.  They took my equity away and have changed their story many times as to why. Now it's the upfromt fees that were owed. Those were paid for. Best Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]