Hyundai Motor Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
[redacted]
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being charged for Excess Wear and Use and over-mileage fees...

per the terms and conditions of his contract.  The Disposition Fee is also disclosed on his contract.
We have previously spoken with the customer regarding his concerns over the final invoice.  The customer was to send additional documentation regarding his tires, which as of the date of this response we have not received.  Once provided, we will further review those charges.  Additionally, we have agreed to remove the charge for damage to the hood of the vehicle.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our...

attention and allowing us the opportunity to
investigate and respond to this complaint.
As the complainant has
indicated that he may not be the owner of this account, we request he respond
to messages left for him by our Fraud Department, so we can obtain further
information from the complainant required to complete a fraud investigation.
HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us.  Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes.  Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future.
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response any check payment will be posted effective as of the date received.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. omplaint Type:Billing or Collection IssuesselectProblem:My car was totaled in 07/15. I have making monthly payments to pay 1,800. I own $100 and hyundai write as bad debt. But I have been paying on the car every month. My account with hyundai is [redacted].TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I want them to correct this action and state not a bad debit.    
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s payment history has been accurately reported to the credit...

bureaus.  All payments have been applied correctly per the terms of her contract.  She may refer to the Finance Charge and Payments portion of her contract for reference.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We are sorry to hear about the complainant’s accident. Based on the information...

the complainant provided we recommend they contact Hyundai Motor America for assistance as HMF is a finance company.   Hyundai Motor America can be contacted at [redacted] HMF would like to thank the complainant for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being charged for a Disposition Fee and Excess Wear and Use...

beyond that allowable amount. 
HMF does have a program where we will waive the Disposition Fee should the customer finance a new lease with us.  However, at no point has a new credit application been submitted to request approval to finance a new lease.  As such, she is being charged the fee per her contract.
The Excess Wear and Use charges are a result of the condition the vehicle was returned in.  The customer has been provided a copy of the inspection report, which contains details and pictures of the damage.
HMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have contacted the Boston City Tax Assessor to request an abatement. The...

customer’s Personal Property Tax balance will be adjusted if/when the abatement we applied for is received from the Boston City Tax Assessor.
End of Lease Invoices were mailed to the customer on 06/01/2016 and 07/01/2016.
Additionally we have reviewed the customer’s End of Lease Inspection Report and confirmed that the vehicle was returned without its standard Tire Inflator. As such the lessee was billed for the part to be replaced.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As per my initial complaint, my refund should've been issued within 10-12 business days. When this did not occur, Hyundai's customer service reps said if I would not receive the refund within 10-12 business days, then I would receive it within 20 business days. It has now been 20+ business days. This response from Hyundai is completely unacceptable and I'm the only one being inconvenienced due to their incompetency! I am demanding my refund be paid immediately. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
An update was sent on 1/30/2015 to Equifax, Experian and TransUnion to update...

the credit reporting for the customer to reflect the account is closed with a zero balance.  We have confirmed with those bureaus that the account is reflecting Paid/Closed. 
Unfortunately, we are unable to honor the customer’s request to terminate her current lease without penalty.  She may refer to her contract for potential Early Termination liability.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-[redacted], Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. As an indirect automotive finance company, HMF is not related to the dealer, and...

was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  Per the terms and conditions of their contract, the customer is responsible for their final invoice. If the customer had an arrangement with a Dealer for them to cover the invoice in question, the customer would want to follow up with the dealer accordingly. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
When a customer exercises their right to terminate their lease early, they...

are subject to the terms and conditions of their contract pertaining to Early Termination.  Once prepared, a final invoice will be sent to the customer.
Additionally we have sent an update to Experian, Trans Union and Equifax to reflect that the account is current with no delinquency.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.Upon receipt of the customer’s concern, we have faxed a lighter copy.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response, we are in the process of
assisting the customer with her concerns. Again, we sincerely apologize for any
inconvenience the customer may have experienced and we will strive to improve
our service in the future.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE CAR I RETURNED DID NOT HAVE ANY SCRATCHES OR DAMAGE. THE INSPECTION WAS DONE BY HYUNDAI 4 (FOUR) DAYS AFTER I RETURNED THE VEHICLE. I WAS NOTIFIED OF THIS "DAMAGE" 13 (THIRTEEN ) MONTHS LATER. WHOEVER MOVED THE CAR IN THAT TIME PERIOD PROBABLY CAUSED THE DAMAGE OR IT WAS DONE WHILE IN AUCTION AND THEY ARE BLAMING ME FOR IT. THEY LISTED THE CAR AS  LIGHT GREY IN COLOR AND MY CAR WAS SILVER. THIS IS A FRAUDULENT MEANS OF HYUNDAI TO RECOVER MONIES FOR DAMAGE DONE BY SOMEONE ELSE. WHY DID THEY WAIT 13 (THIRTEEN) MONTHS TO TELL ME I CAUSED DAMAGE?THIS IS A TOTALLY UNACCEPTABLE CHARGE. THE BLAME (IF THERE WAS DAMAGE TO MY PARTICULAR VEHICLE) FALLS IN THE HANDS OF THE DEALER AND HYUNDAI. I'VE BEEN GETTING THE RUN AROUND AND IT HAS GONE NO WHERE!!!
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The documentation received from the insurance company filing the claim on the...

vehicle confirmed the vehicle was totaled on 9/2/2016. The customer has an outstanding payment due in the amount of $430.00 for her 9/1/2016 due date. As such the account is not satisfied. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our original response, Hyundai Motor Finance will not be able to apply for the refund as requested by the customer.
HMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that HMF's representations have do not resolve my complaint. 
To date, and for many months, I have merely been given the "run around" by HMF. I have yet to receive the documents they promised to send. If and when I do receive the promised documentation from HMF, I will advise the Revdex.com promptly. In the interim, please keep this matter open. Many thanks for your kind assistance in this matter.
Regards,
[redacted]