Ibotta, Inc.

Hello [redacted], Thank you for your explanation and concern regarding your account. Unfortunately, we were unable to find any evidence of an email sent to our support under the email associated with you Ibotta account.  We reviewed your case and could see that your personal [redacted] account...

was unclaimed. We have gone ahead and reviewed your payment and the funds were returned from [redacted]. Your earnings should now be accessible in your Ibotta account. You are free to Withdraw Cash at your convenience.If you have any additional questions, please write in directly via email to our support team at [redacted]. Thanks for using Ibotta and have a nice day!

Complaint: [redacted]
I am rejecting this response because:I am super confused.  I submitted the receipt and the products that I purchased.  I have continued to ask for visual or image verification on what they are explaining to me.  Regardless...I still would have some of the IBOTTA gift cards available. to me.  I understand keeping the account deactivated, but am still inquiring about the gift cards I was supposed to receive.  I purchased items, scanned the items that were purchased and submitted the necessary receipts.  I am still unclear on what the problem is.  I had purchased all of the necessary projects an submitted information.  Where do you see that I did not make the actual purchase?  If needed, I can contact the credit card company for verification or the stores directly.  If I recall, it was mainly made at Target stores.  I continue to ask for verification...they are not able to give me visual documentation that I am inquiring.  Confused why I have not been able to get the proper rebates that I have earned.  Hello, Thank you for the concern regarding your account. Upon review of the user's account, we are firm in our decision to keep the account deactivated. On multiple occasions, the user would submit a receipt through the app for more offers than are actually present on the receipt. This did not just happen one time, but in excess of 7 times. After the first submission was submitted, the user would then submit the SAME receipt for additional offers that were not present on the receipt at all. This also happened in excess of 5 times. Therefore, it is Ibotta's understanding that the user is intentionally attempting to fraud Ibotta by submitting receipts to redeem offers that were not actually purchased or retained. Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your understanding and cooperation.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our...

Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely.Upon review of the receipt, it appears that the user altered the receipt by editing product names, product prices, date and time, and/or information on the receipt that is not actually true.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. On 12/20/17, the user was deactivated for submitting too many invalid or fraudulent receipts. Upon review of the user's account, the user was submitting screenshots of a device that was displaying a receipt image. Ibotta does not accept...

screenshots as valid receipt submissions. On 12/23/17, the user was educated about not being able to submit this type of receipt submission. The user's account was reactivated with the understanding that future submissions of this type will not be accepted and could be grounds for future deactivation. We appreciate the user's understanding of our policies and acceptable receipt submission types. If the user has any further questions, please contact our Care Team for assistance. Thank you and happy earning!

Hello, We apologize for the inconvenience or delay. It appears that you have had correspondence with our Support Team regarding the final review of your account. The following was sent to you via email: "Upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use. Unfortunately, the account will remain suspended indefinitely. However, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your account for no more than 24 hours so you may cash out the remaining balance. After 24 hours, the account will be permanently shut down." At this time, we are unable to reactivate your account. Thank you for your cooperation and understanding.

When I transferred $20(the minimum allotted) on January 11th, I had a balance left in my account. Furthermore, AFTER I withdrew the $20, I submitted a receipt from [redacted] in which I received $4.50 in credits, plus I hit 2 bonuses, 1 in the amount of $1, and another in the amount of $0.50. I’ve attached a screenshot showing the transaction of the $20, as well as where it says that I earned $4.50 from [redacted]. Even if I hadn’t had a previous account balance, and I hadnt earned the bonuses, my account would still be $4.50. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. We have completed a second review of your account and as a one-time courtesy, we have reactivated your account (on 10/22/17) for use with the understanding that future behavior that violates our Terms of Use may result in a permanent...

suspension of your account.We verified that too many accounts have logged in using your [redacted] device. Per Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts.To resolve this issue, we have left your account on the device, and have unlinked the remaining account(s) from your device. Moving forward, one additional account can login to your device, and all other accounts that attempt to log in will be deactivated.We have verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Please review our Terms of Use to avoid suspension in the future. They can be viewed here: [redacted]If you have any questions or concerns please let us know. Have a great day!

Complaint: [redacted]
I am rejecting this response because:You have done nothing to resolve this complaint.  You keep using the same invalid explanation over and over.  It is like you do not even see the issue or understand the business practices of the United States. You are not holding up your end of the bargain. This is deceitful and poor business practice.  
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your accounts. Upon review of your accounts, we were able to find that you (the same user) maintained TWO earning accounts on the same device. Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. Also, we...

were able to find that the same receipt was submitted multiple times across both of your earning accounts. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Thus, your additional earning account was deactivated and the funds forfeited as you were in violation of Ibotta's terms which are agreed upon when beginning use of our service. As a courtesy, we allowed you to keep your primary earning account. Upon review of your primary earning account, you were able to cash out your funds from that account 4 days ago. Please continue to use your primary earning account. Please note that further creation of additional earning accounts on your device can result in your account being permanently deactivated. Thank you and have a nice a day!

Hello, Thank you for the concern regarding your account and your patience while Ibotta's Support Team reviewed your account. It appears that your account was reviewed and reinstated on 7/19/17. Please let us know if you have any further questions. Thank you and have a nice day!

I am rejecting this response because:It is the same reply over and over again. I'm not sure how these replies are being sent through; however, these responses are being transferred through The Revdex.com. Also, to the Revdex.com, ibotta will only keep repeating themselves.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. Upon review of your account, our team courteously credited you for the online purchase rebates. At this time, Ibotta does not accept e-receipts or online purchase receipts as valid forms of submission. Since your initial inquiry, several...

receipts have been submitted with in-store printed receipts and you have been properly credited. Unfortunately, future submissions of online or e-receipts will not be considered valid forms of submission. Please let us know if you have further questions. Thank you and have a nice day.

Hello,As stated previously, we will be unable to credit you for this submission since your total does not meet the $20 Spend and Earn threshold. Within the rebate details, you can find the following:"To qualify, you must spend at least $20 after discounts, coupons and tax. • The $20 minimum purchase requirement must be met in a single transaction. • No partial credit will be awarded if $20 minimum is not met."Again, we apologize for any inconvenience and hope that you can continue using Ibotta. Have a nice day!

Final Consumer Response /* (2000, 7, 2015/09/23) */
complaint resolved. As soon as I filed this I heard from them and the app started to work. I did receive the money I was owed.

Hello, Thank you for the concern regarding your account. On 12/2/17, the user's account was locked from cashing out due to being flagged for review based on one of the following reasons: user data, shopping behavior, or account audits. On 12/5/17, full access to the user's account was restored...

and the user withdrew earnings twice on 12/10/17. If the user has any further questions about her account, we suggest reaching out to the Care Team. We apologize for any inconvenience that this may have caused and appreciate the user's understanding. Thank you and happy earning!

Hello, Thank you for the concern regarding your account. Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account audits. We have completed the review and restored full access to your account on 10/17/17.Thank you for...

your patience and have a great day!

Initial Business Response /* (1000, 5, 2015/07/25) */
Thank you for bringing this to our attention. We have reviewed our case with the user, and it appears that the issue was that our emails were not reaching the user's inbox. There was a problem with our emails reaching the service provider, which...

has been resolved since this case was made.
Our Support team was able to reach out to the user after fixing the issue. The user was able to confirm their email address and has successfully cashed out. If the user has any other questions or concerns, our Support Team can be reached directly through [redacted]@ibotta.com.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ibotta was very quick in resolving this matter. In fact, the situation was rectified the same day I submitted to Revdex.com so they probably had not even received the notice from Revdex.com and resolved it on their own. I am completely satisfied and wish I had waited just a couple of more hours before submitting this matter to Revdex.com. Thankful for the great service they provide.

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for bringing this to our attention. We have reviewed this case, and it appears that the user has been deactivated for a violation of our Terms of Use. Our Fraud Prevention team was able to find three accounts with identical personal...

information and similar email address. Their decision was to keep the user's account locked. Per our Terms of Use:
Limitations on User Accounts. A user may not create more than one (1) Ibotta account.
Because our Terms of Use were breached, we are unable to reverse our decision to keep this user's account locked.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept that response. I want an apology. I only have one account. They obviously did not even check which Revdex.com case they were replying to. I would like to know what (3) accounts they are talking about. I have one email linked to this account and my facebook account too. How is it even possible to have attained as many rebates as I have, dividing it between 3 accounts? That is a lie. And my account was unlocked and I received and email from your company that I passed * fraud audit. How is it possible to pass [redacted] my account is legitimate? Per your notes, you said it was your decision to keep the user's account locked. Ibotta is in fact not replying about my account. Check your notes ibotta. This has to do with account [redacted]@gmail.com.
Here is my email: "Hello [redacted],
I am writing to you from Ibotta's Fraud Prevention Team. We have completed the review of your account and have removed any suspensions. Thank you for your patience and cooperation in resolving this issue. "
Final Business Response /* (4000, 12, 2015/08/11) */
Our support team has completed our review of the user's account and have confirmed no fraudulent activity has occurred. We have reached out to the user via email and have unlocked the desired account. They are now able to use the app and cash out their earnings successfully.
Final Consumer Response /* (2000, 14, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am mediocrely satisfied. I will open another compliant should Ibotta decide to target my account without justification. It's too easy to do things legitimately and honestly. Please do not think the worst of your app users.

I am rejecting this response because: Again, the same exact non-sense of a response that I have been getting all along from Ibotta, I'm copy/pasting your response and answering each ridiculous claim accordingly:YOUR NOTE: "These accounts have been deactivated due to suspicious network activity. There has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity." MY RESPONSE: AGAIN, FOR THE 4TH TIME, NO RECEIPT HAS BEEN SHARED, EVERY RECEIPT SHOULD HAVE A identification CODE/NUMBER THAT WOULD PROVE NOTHING HAS BEEN SHARED, YOU ARE FULL OF LIES, IF NOT, PROVE YOUR CLAIM, SHOW THE RECEIPTS!!!! .....YOU KEEP LYING AND MAKE FALSE CLAIMS TO SCAM PEOPLE!!YOUR NOTE: "This activity does not reflect the activity of actual individual users using the app."MY RESPONSE: THIS DOES NOT MAKE ANY SENSE. IF THIS DOES NOT REFLECT THE ACTIVITY OF ACTUAL INDIVIDUAL, THEN WHY ARE YOU TAKING ACTION ON THE INDIVIDUAL. YOU MAKE ABSOLUTE ZERO SENSE.YOUR NOTE: "Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device."MY RESPONSE: AGAIN, THIS IS A FALSE CLAIM WITH NO PROOF, SHOW PROOF IF YOU'RE NOT LYING. COMPLETE NON-SENSE. NAME THE PEOPLE I INVITED. MY CIRCLE HAS 4 PEOPLE (MYSELF, MY TWO BROTHERS AND MY BROTHERS WIFE). SHOW PROOF TO YOUR LIES AND CLAIMS. YOU ARE A BUNCH OF SCAMMER AND FRAUD ARTISTS!!I'M NOT GOING TO LET THIS SLIDE EASILY AS YOU ARE CONTINUING TO SCAM PEOPLE IN THOUSANDS AND RUNNING A FRAUDULENT BUSINESS. I ASK THAT YOU SHOW PROOF TO YOUR UNREASONABLE CLAIMS AND FALSE ACCUSATIONS. PLUS, YOU NEED TO MAKE ALL YOUR RULE/REGULATION CLEAR TO THE PUBLIC. YOU CANT SHUT DOWN AN ACCOUNT BASED ON SOME FINE-DETAILS IN YOUR TERMS/CONDITIONS. YOU ARE A GROUP OF SCAM ARTISTS. Sincerely,
[redacted]