Ibotta, Inc.

Complaint: ***
I am rejecting this response because: Ibotta is still refusing to credit my account the amount that they withdrewFurthermore, they are claiming to not have itemized evidence in which would prove exactly where they took money from my accountThey have clearly taken steps to cover up the theft from my account and are continuing to waste everybody’s time in the processThe vague responses from Ibotta and the sudden disappearance of records further proves that Ibotta is likely stealing money from the accounts of users and will go to any length to cover up said theft
Sincerely,
*** ***

Hi there, Thank you for bringing this to our attentionAfter reviewing this user's account, it seems as though the account is active and their funds are available to be withdrawn at their convenience.If the user has any further complications, please have them contact our Support Team at
[email protected] a great day!

Hello,Thank you for the concern regarding your email. We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account
Your account was deactivated for the following reasons:We verified that too many accounts have logged in using one of your devicesPer Ibotta's Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts. We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Thanks for your patience and understanding. Have a great day!

Hello, Thank you for the concern regarding your accountThe Ibotta Care Team has responded to all messages the user has sent in regarding their gift cardHowever, the user states that they have not received any messagesIt is Ibotta's belief that the user has inadvertently blocked or
restricted emails from IbottaWe are also able to see two recent emails from our gift card provider to the user's email address containing her gift card linksPlease see three enclosed attachments of our team responding to the user's emails including test emails for a response. Please whitelist emails from [email protected] and all emails from the *** ***Please reach out to your email service provider if you have issues with thisWe suggest that the user write the Care Team at [email protected] from a DIFFERENT email than *** as this email address is not receiving our messages. Thank you and have a nice day

Complaint: ***
I am rejecting this response because: section does not state the phrase
(regardless of the rebates being redeemed by each user)An no where in the terms of use state this either, you have no right to add onto terms of use when they are not stated directly in black and white.
Sincerely,
*** ***

Hello,Thank you for your follexplanationUnfortunately, as stated previously, we are unable to send you your earnings from our endUsers must verify their email and phone number prior to cashing out for privacy purposes.Please note, by signing up for our service, you have agreed and choose to adhere to our Terms of Use and Privacy PolicyFor your reference, please visit our up-to-date Terms of Use (https://ibotta.com/docs/terms/6) and Privacy Policy (https://ibotta.com/docs/privacy/5) pages.In Ibotta's Privacy Policy, we state "If you do not agree to our practices, please do not register, subscribe, create an account, or otherwise interact with the ServicesBy signing up for, using, or continuing to use the Services, you consent to the privacy practices described in this policy." Section of our Privacy Policy is as follows: "Contact Information that allows us to communicate with you, such as your name, email addresses, social media website user account names, telephone numbers, or other addresses at which you receive communications from or on behalf of Ibotta."Ibotta will never sell your personal informationWe take the privacy of our users very seriously and will never share any personally identifying information to any third partyThe only reason why Ibotta needs access to your information is to ensure that you can take full advantage of the Ibotta app.Thank you for your patience and understanding

Hello, Thank you for the concern regarding your accountIbotta has completed a secondary review of your accountUnfortunately, we found several occasions of violations of Ibotta's Terms of Use. We have verified that you have attempted to refer at least one account that uses the same
account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip. We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Unfortunately, we are choosing to keep this account and the second account deactivatedWe have already allowed the user to cash out their remaining earnings to which they purchased gift cardsWe appreciate your understandingThank you

Hi there, Thank you for bringing this to our attentionUnfortunately this users was deactivated for returning items that they receive credit for, which was verified by our Fraud Prevention Team.Unfortunately this is a violation of our Terms of UseWe are unable to reactivate this users
account, which has been suspended indefinitely.If the user has any further questions or concerns, please have them contact ***.Have a great day!

Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our representatives. As stated in a previous email, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your
account. It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. At this time, we are unable to reactivate your accountThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have checked into your account and into all past correspondences with our Support Team and it appears that this issue was recently resolvedYour account was re-credited for an error on our end. If you have any additional
questions, please continue corresponding with our Support Team via email Thank you for your patience and understanding

Hi there,It seems as though our Account Review team allow this user to withdraw their earnings by adding $to their balance, which put the at the $withdraw cash threshold.We consider this matter resolved, but if the user has any further questions or concerns, please have them contact *** Have a great day!

Hello, Thank you for the concern regarding your account and the explanation regarding the issueAfter re-evaluating your case, we have determined to restore the following accounts for use with the understanding that any further suspicious activity will result in deactivation: *** account
and the initial account under ***The subsequent accounts will remain deactivated. In our initial review, we found that the activity on your account was consistent with type of referral fraud that we see oftenAs stated in your correspondence with one of our representatives, per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). We apologize for the inconvenience and confusion and hope that you can continue using IbottaHave a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I don't recall ever using this because I did not have it saved on my phoneI have stopped using Ibotta and have also discouraged friends from using it. I was at work that day so there was no way I could of used the cardThank you for bringing this to their attnI would not recommend this company app.
Sincerely,
*** ***

Hello, Thanks for the concern regarding your accountThe user sent two receipts with the top portion of the receipt appearing as cut off and then reattached for the imageThe Team reviewed the account and reactivated the user's account on 10/9/17. Please note the future submissions of
altered, tampered, or edited receipts can result in the account being flagged/reviewed or deactivated againIf the user has future questions or concerns regarding their receipts, please contact the Care Team. Thanks and have a nice day

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user taped two different receipts from two different retailers together in an attempt to earn Ibotta creditWe have included images of the tampered receipt as well as what an original *** ***
receipt looks likeAs you can see from the comparison, the tampered receipt that the user is claiming was ripped, is in fact an entirely different retailer's receiptTherefore, it is our firm decision to keep this user's account deactivated for intentionally frauding Ibotta. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. We apologize for the inconvenience and appreciate the user's cooperation and understandingThank you

Hello, Thank you for the concern regarding your accountIt appears that you have received the following via email from our Support Team: "Thank you for your previous emailWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with
the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!" Thank you for your patience and understanding in this matter

Hello, Thank you for the concern regarding your accountWe have looked into your case and it appears that you have had extensive correspondence with our Support TeamAs stated previously, we have chosen to permanently deactivate your account.It appears that your receipts show multiple
transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Unfortunately, we will be unable to reactivate your accountThank you for your cooperation and understanding

Initial Business Response /* (1000, 9, 2015/11/27) */
Thank you for bringing this to our attention and we apologize for the delay response
It seems as though our Fraud Prevention Team was able to resolve this user's issue and grant the user access to their account and earnings
If the user
has any further question or concerns, please have them contact our team at *** Thank you!
Initial Consumer Rebuttal /* (2000, 11, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The reviewed the case and addressed my concerns appropriatelyThe granted me access to my account and earnings

Hello, Thank you for the concern regarding your accountOur Team received a response from the Retailer (***) today, 11/9/17, regarding your purchase and the Care Team will be reaching out shortly. Thank you so much for your patience and understanding

Hello, Thank you for the concern regarding your accountOn 12/6/17, the user's account was deactivated for submission of too many fraudulent receipts: tampered, missing retailer, and missing purchase informationOn 12/11/17, the user's account was reactivated and the user withdrew his
earnings. Unfortunately, on a second look on the user's account, we have deactivated the user's account permanentlyWe have shared the tampered receipt hereAs you can see, a *** header from a receipt was printed at home and then taped onto another receiptIf you look to the bottom of the receipt, you can see that "*** coupons" were applied to the transactionIt is clear that this was very intentional behavior and have deactivated the user's accountWe appreciate the user's understanding and cooperation of Ibotta's stance on tampered receipts. If the user has any further questions, we will be happy to answer them hereThank you and have a nice day