Ibotta, Inc.

Initial Business Response /* (1000, 6, 2015/10/22) */
Thank you for bringing this to our attentionWe have reviewed the case with our Support Team, and it appears that they were able to successfully diagnose the issueThe issue is now resolved and the user has successfully linked their Facebook
account
If the user has any questions or concerns, our Support Team can be reached at ***

Hello, As stated previously, we have determined to keep your account deactivated due to the association with fraudulent accounts and suspicious network activity. We have verified that you are in connection to any account that was deactivated for referral fraudThe user in connection to your account attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountOn 11/16/17, the user was deactivated for submitting invalid receiptsOn many different occasions, the user was submitting a receipt for a set of offers that corresponded to the items purchasedHowever, the user was adding additional offers that were not actually purchasedThe user's purchases were being audited by our team for compliance which resulted in the account being deactivatedOn the same day, the user was educated about submitting invalid receipts with offers not present on the receipt and was reactivated. On 12/10/17, the Account Review Team took a second look at the account and mistakenly deactivated the account for the same receipts, as the user had not submitted new receiptsOn 12/11/17, the user's account was reactivated and our team apologized for the mistakeThe user was reactivated and granted full access to her account. If the user has any further questions about her account, please direct them to the Care TeamWe appreciate the user's understanding and apologize for the conflicting informationThank you and happy earning!

Hello, Unfortunately, there is nothing else we can do on our end. As stated in a previous email, once your password is entered incorrectly too many times, your account will be locked for anywhere between - hoursYou should then be able to try againIf you continue to get locked out for trying to log in with the wrong password, we suggest you proceed with the "forgot password" hyperlink under the log in board. To unlock and reset your password, please follow these steps: Using either a desktop computer browser or your phone mobile browser, go to Ibotta.com, click Sign In, and click the Reset Password link at the bottom, you will then be asked to input the email you want reset email sent toMake sure to check your spam folder if you are not seeing the email from us. Please let me know if you are still having issues after following these steps. Thank you for your patience and have a great day!

Hello, Thank you for the concern regarding your accountThe user has submitted receipts that are all invalid submissionsThe receipts are a single portion of the receipt, are unreadable, and do not contain the necessary information in order to process the receiptI have included the images
here for review. On 2/24/18, the user wrote our Care team for assistance with her accountOn 2/and 2/28, our Team requested pictures of all of the user's receipts and continued to only receive portions of receiptsUnfortunately, our Team cannot process a receipt if we do not have clear pictures and the following information present on the receipt:- Retailer name and logo- Date and Time- Itemized list of purchases- Subtotal and total This information can also be found in our Help Center in this article: *** The user is free to send us pictures of her receipts that meet these qualifications either through the app OR in her open ticketWe look forward to further assisting the user when she is able to provide proper documentation (receipts) for validation of her purchasesPlease let us know if you have any further questions about your account or how to send receipts to IbottaWe will be happy to helpThank you and have a nice day

Hello, Thank you for the concern regarding your account. We have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the
items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Final Consumer Response /* (2000, 6, 2015/09/29) */
It has been resolved as of a few minutes ago and they unlocked my account

Hello,Thank you for bringing this to our attention.We have reviewed this user's case and it seems as though this user's account has been deactivated for return fraud which was verified via our Fraud Prevention team.This user's request to cash out their remaining balance has been completed, however
their account will still be suspended indefinitely.If the user has any further questions or concerns, please have them contact ***Thank you and have a great day

Hello,Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our Support Team. Unfortunately as stated in previous emails, we will be unable to credit you for this submission since your total does not meet the $Spend and Earn threshold
We have attached the exact rebate details for your reference:"To qualify, you must spend at least $after discounts, coupons and tax• The $minimum purchase requirement must be met in a single transaction• No partial credit will be awarded if $minimum is not met• Online purchases are not eligible for credit• Rebate excludes all Gift Card purchases• Receipts dated prior to 9/7/not validAll receipts must be submitted within one week of the printed receipt date• To receive credit, the submitted receipt must contain a retailer logo, product numbers, product text, total, and transaction number• A rebate is limited to one redemption per user."We apologize for any inconvenience and hope that you can continue using IbottaHave a great day!

Complaint: ***
I am rejecting this response because: I have not done any of the violations of terms stated.they have told me several times that I have multiple accounts on one device which is impossible because I live alone and I just got this phoneI am a new user to the app to the fullest 100%They have done this to numerous people as I was reading on the app reviews and on their Facebook pageEvery single purchase I made was legitimate to the fullest
Sincerely,
*** ***

Hello, We apologize for any inconvenience or delayOur system flags and temporarily locks any account that meets a certain algorithmYour account was most likely automatically locked by our system due to buying behavior and frequency of receipt submission. As stated previously, your Ibotta account was temporarily locked and is now reactivated and available for use. Thanks for your concern and have a nice day!

Hello, Thank you for the concern regarding your accountThe user's account completed review and was reinstated on Saturday, 10/7/Please direct questions to the Care Team *** Thanks for your understanding and have a nice day

Hello, Thank you for your replyUnfortunately, we are firm in our decision to maintain deactivation on the user's accountWe appreciate the user's cooperation and understanding. We apologize for the inconvenienceThank you

Hello, As previously stated, our Team is unable to make changes to the phone number linked to the user's account if the user is unable to first verify the phone number currently linked to their account. We apologize for the inconvenience and frustration that the user must be feelingThank you

Hello, Thank you for the concern regarding your accountThe user was locked from withdrawing her earnings on 3/16/due to too many invalid receiptsThe user was deactivated on 3/20/upon further review of the account. We were able to find instances of the user sharing receipts
with another userIbotta does not allow users to share receipts no matter which items are being redeemedWe were also able to find instances of the user submitting a receipt for items that were not actually purchased on the receiptWe were then able to find instances of the user submitting the same receipt for the same offers more than one time. As a one time courtesy, we are allowing the user to continue earning with IbottaHowever, the user must understand that any future violations of Ibotta's Terms of Use can and will result in permanent deactivationWe appreciate the user's cooperation and understandingThank you and have a nice day

Initial Business Response /* (1000, 6, 2015/10/30) */
Thank you for bringing this to our attentionWe have reviewed the account in question with our Fraud Prevention Team, and it appears that the user was suspended for an account review
Our Fraud Prevention Team completed their review and
determined that the user was submitting for items that they had not purchasedThis is against our Terms of Use, so the account has now been terminatedIf the user has any other questions or concerns, our Support Team can be reached at ***

Complaint: ***
I am rejecting this response because: I received a reply from Ibotta who is allowing me to reactive give my accountThey were informative and consistent with ur noteHowever I am unable to access my account stillI am getting some errors or locked out of my accountStill need Ibotta to follow up to allow me to access my account again.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The receipts are legitimate regardless of irregular shopping behavior or notNot one receipt submitted was sent the same day and purchases were made separate days throughout the weekTo be straight to the point, you accepting and approved my earnings only to lock my accountI would like it if the company can show the submitted receipts that I had on the account to me and show when more then one receipt was submitted any given dayI have a strong feeling that your company pockets the approved earnings while blocking your usersYou do not actually have any considerations or respect for the vendors that you work for and the big companies that offer these rebates to their consumers.
Sincerely,
*** ***

Hello, Thank you for your concern regarding your accountUpon review of your purchases and your account, you have been credited properly for the 2% *** *** rebateThe rebate details are:• 2% cash back is only valid for the gross merchandise purchasedCash back is not valid on taxes, fees,
promotions, and coupons• Rebate NOT valid on gift card purchases• Rebate NOT valid on online purchases or at home deliveries• Rebate NOT valid on Mobile, *** *** or *** branded products• Rebate NOT valid on Virtual Reality products• Ibotta offers may not be combined with other promotions using QR or barcodes at checkout• A rebate is limited to one redemption per user• If your in-store purchase is canceled or returned, your earnings will be reversed and your Ibotta account balance will be adjusted accordingly• Offer excludes all receipts from ***.com• Offer excludes in-store pickup receipts from ***.com• Subject to *** ***’s Return and Exchange Policy• Terms subject to change• Users may earn up to $dollars for each purchase at *** ***• It may take up to hours for Ibotta to update the status of your rebate• Earnings will be pending for days after purchase.Please note that the rebate clearly states: "A rebate is limited to one redemption per user." The user made one return and two purchases on 5/13/Based on the receipts provided by the user, the users initial purchase that was eligible for rebate credit was almost $and the user was properly credited $for this purchaseThe user made a second purchase which is in clear violation of the rebate details stated.We have properly credited the user and educated the user about the rebate details.Thank you and have nice day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***