Ibotta, Inc.

Hello, Thank you for the concern regarding your account. On 12/28/17, the user's account was deactivated for tampering receipts. The receipt in question was in reference to a [redacted] [redacted] receipt that was submitted before the [redacted] [redacted] receipt. However, [redacted] [redacted]...

receipts take up to 48 hours to process, therefore, the [redacted] purchases were recorded after the user's account was deactivated for tampering a receipt. Please review the receipt image included in which the user cut out and taped a portion of another receipt onto a new receipt in order to obtain Ibotta credit. This type of action is considered fraudulent and is against Ibotta's Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta.We appreciate the user's cooperation and understanding. Thank you.

Hello, Thank you for the concern regarding your account. We have tested 16 different telephone numbers against the user's account and they are incorrect. Unfortunately, in order to remove the currently linked phone number from your account, you must first verify that number to ensure that we...

are speaking to the owner of the account. This is the only way to remove the phone number from your account and I hope that you can provide the correct phone number. We have tested the following phone numbers: 4[redacted]4[redacted]4[redacted]4[redacted]6[redacted]4[redacted]9[re...⇄ cannot guarantee complete operation third party apps and texting services which the user stated that she used Google numbers at one point. Whichever the number is, the user would have received the verification code on 5/6/16 through [redacted] Wireless (aka [redacted]) and the user would have had to enter the code on her device in order to verify the account. We suggest that the user provide additional phone numbers from close family or friends that she may have used in place of her own number or a third party number. Ibotta is not intentionally withholding funds from the user and is happy to test any number against her account. She may reach out to the support team or provide additional phone numbers here. Thank you for your understanding.

Hello, Thank you for the concern regarding your account. The user has been deactivated on 1/23/17 for submitting fraudulent and tampered receipts. Upon review of the user's account, the user is submitting receipt images from individuals who have shown their receipt on the internet. The user is...

claiming that these purchases were made by her. However, we disagree that a user would be able to make purchases at 7 different Costco stores across the United States with all purchases having the same purchase date. Also, the user is claiming to purchase high ticket items but is actually purchasing the off brand, usually the grocery store's brand, and submitting her receipt for the higher ticket, brand name offers. We were also able to find tampered receipts that have a different date and time at the top of the receipt but are taped to a different purchase at the bottom. Unfortunately, these three behaviors are considered fraudulent and the user's account has been permanently deactivated.  Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Hello, Thank for your further explanation. Upon further review of your account, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use. Unfortunately, the account will remain suspended indefinitely. However, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your account for no more than 24 hours so you may cash out the remaining balance. After 24 hours, the account will be permanently shut down.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.Submitting the same receipt twice for the same rebate is against our Terms of Use. We see that over the span of 6...

months, several of your receipts were submitted multiple times to redeem credit for the same items. At this time, all of our rebates are featured for single redemption and no additional credit will be awarded for multiple purchases of the same product. However, if a similar item appears in your gallery again, you may redeem the new rebate as long as the second purchase is on a different receipt from the first.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your...

account. Ibotta only accepts receipts submitted to us within one week of the printed receipt date. When submitting your receipt, Ibotta will inform you as to what time frame is acceptable to submit your receipt. We verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section 10. They can be viewed here: https://ibotta.com/docs/terms Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us know. Have a great day!

Complaint: [redacted]
I am rejecting this response because Ibotta has not given me any chance to defend myself and are unwilling to listen to me at all.  As I have stated multiple times in correspondence with Ibotta my wife created my account initially with a separate email of hers.  However once we were made aware that this was unacceptable (this is not clearly stated in the terms of use, I have checked multiple times), we accepted that my initial account would remain deactivated and I thus created my own separate account with my own information.  Since that time I have not violated the terms of use and neither has my wife.  I will respond to the terms individually that Ibotta claimed I violated.  1. That multiple accounts have been created with my information: I only have one account.  If they are referring to the previous account that was deactivated, then I do not understand how that is a violation.  How can I have multiple accounts if one has been deactivated?  2. I have been attempting to refer multiple new accounts.  This is just a blatant lie!  I have never even looked at my referral code and have not sent it to a single person.  No account has been referred from my account and this is a false accusation.  I will not allow Ibotta to continue to give me the same answer and say that I violated these terms when I did not.  If they have some new reason they come up with that my wife and I cannot be allowed to use the app, I would love to know.  I would also LOVE to get direct communication over the phone from Ibotta!  This whole situation is ridiculous.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears that you have had continued correspondence with one of our representatives. As previously stated, the accounts created in an attempt to exploit the referral fraud system will remain permanently suspended. We have found information across all of your accounts that indicate they belong to the same user. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Also, we are unable to transfer funds between accounts, since each user is only permitted one account and duplicate accounts are created outside our Terms of Use. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. Please review our Terms of Use to avoid permanent suspension in the future. They can be viewed here: https://ibotta.com/docs/termsIn addition, as state previously, your original account will remain active. Thank you for your cooperation and understanding.

Hi [redacted], Thank you for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your original account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension...

of your account. We verified that more than one account was created using your information. Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms Additionally, we will be unable to credit you for either of the recent receipt submissions - on the original account and on your duplicate account. In the future, we ask that you allow 48 hours for a response from any email sent in to our Support Team. If you have any questions or concerns please let us know. Have a great day!

Hello, Thank you for the concern regarding your account. It appears that you have had extensive correspondence with a member our team. We have completed the review of your account and based on our review, we have chosen to permanently deactivate your account. We found that you have a total...

of 8 accounts linked to your device, which you attempted to refer and receive referral credit for.We have verified that you have attempted to refer more than one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.In a normal situation, we would allow for you to withdraw your earnings, but we have a minimum cash out threshold of $20 and unfortunately, your earnings fall below this threshold. At this time, your account will remain deactivated. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because: what kind of business practice is "we feel" ? I feel that Dinosaurs never existed, we did not land on the moon and you are a bunch of crooks. That MUST be right because I Believe that. Your argument is completely irrelevant. As for your Integrity, I Believe you lost that when your only answers are "we feel." I bet your businesses must be extremely satisfied with your "integrity. Maybe my next step will be to appeal to the businesses directly that deal with your company and show them your actual lack of integrity. I am actually appalled that the Revdex.com continues to let this continue back and forth with all of your lack of proof other than your feelings. I remain steadfast to spreading the word of your crooked company
Sincerely,
Quintin Field

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi there,Thank you for bringing this to our attention.After reviewing this user's account, it seems as though they were able to resolve this matter with the help of our Support Team.If the user has any further questions, please have them contact [email protected] you and have a great day.

Hello, Thank you for your reply regarding your account. We apologize that you feel that we do not want to pay out the funds to you. However, we are choosing to not payout funds that we feel were not rightfully earned by you. We partner with quality brands and retailers and could be jeopardizing those relationships if we let users, who are violating our Terms, continue to redeem these rebates. While we absolutely hear you out and understand the frustration that you may be feeling, we are firm in our decision to maintain deactivation for your account due to improperly receiving credit. Improperly receiving credit and violating our Terms is taken very seriously by our teams and an account can be flagged and reviewed. We will always conduct a review in a timely manner and answer questions relevant to the account. Although not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for replying with additional phone numbers. The user only provided TWO phone numbers, over 11 days of correspondence with our team. The user provided [redacted] as the NEW phone number that he wished to be on the account on 8/13/17. The user provided [redacted] in response to our team's multiple requests for the currently linked number on 8/20/17. The user did not provide any additional numbers to our team throughout the correspondence. Ibotta has tested all numbers provided by the user to the Revdex.com except for the first number as it only has 9 digits. We highly recommend that the user correspond with the Ibotta support team in order to protect the user's privacy from sharing personal information to a third party entity. Thank you for your cooperation and understanding.

Hello, As stated in our previous email, our Team reached out to our third party text provider. We have spoken with our partners at [redacted] and they have confirmed the verification message was successfully processed and sent to your carrier, and your carrier returned the Delivery Receipt almost instantly, acknowledging that the message was delivered. The user was able to receive the verification code on 4/30/18 and confirm her account. Please let us know if you have any further questions. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. The user referred herself and created a second account on a device which she already has an account. The user then submitted 5 receipts on her newly created account, two of which she already submitted on her first account. It against...

Ibotta's rules to have more than one earning account and to share receipts between accounts, no matter which offers are being redeemed. We are happy to provide the user with a chance to abide by all of Ibotta's rules (which can be found here: https://ibotta.com/docs/terms/10). The user may not have any additional accounts on her device, may not create an secondary accounts, may not share ANY receipts, and may not submit any receipts for an offer that the user did not actually purchase. If the user has any questions about how to align with Ibotta's rules, please write our Care Team who will be happy to assist. Welcome back to Ibotta and thank you for your understanding and cooperation.

Hello, Thank you for the concern regarding your account. It appears that you recently had some correspondence with our Account Review Team. As stated in an email from today, we have completed the review of your account and have chosen to permanently deactivate all of your accounts. We...

verified that more than one account was created using your information - specifically we have found at least five accounts created under the same information. Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. We have also verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.