Ibotta, Inc.

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the user referred 10 users to Ibotta over a span of 11 days. However, upon review of the referred account, several of the accounts are sharing information, devices, or receipts. Therefore, we believe...

that these accounts are not valid users of Ibotta but were created fraudulently in order for the user to take advantage of a referral bonus for genuine new users.We have verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.We truly apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Complaint: [redacted]
I am rejecting this response because: my father's account is owed $24 ($14 is already in his account and he is owed $10 for being referred). It is unacceptable to both close his account and refuse to reimburse him the money that he is owed. Furthermore, we have made it very clear that the duplicate account was the fault of Ibotta technology. My father should not be penalized for a technical problem on Ibotta's end. 
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. Per our previous correspondence with our Support Team, your funds have been forfeited due to fraudulent activity which is sharing receipts. We were able to find that you accrued earnings by having two separate earning accounts which is in direct violation of Ibotta's Terms. We accommodated you by keeping ONE account active in good faith that you would no longer share receipts nor create a secondary earning account. The amount of funds in your account does not meet the cash out threshold. Several rebates were redeemed on a shared receipt and have since been reversed, which can be found in our Terms as well. Therefore, the balance in your account is not as stated and you will be unable to cash out. Unfortunately, we will not reactivate a second earning account in order for you to cash out those earnings. If you would like your account deactivated, please reach out to our Support Team who can complete that action for you. Thanks for your cooperation and understanding. Have a nice day.

Hello,  Thank you for the concern regarding your account. It appears that you have had extensive correspondence with our team. Based on the review, we have chosen to permanently deactivate your account. The following reasons were provided for the deactivation of your account:We...

verified that more than one account was created using your information. Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have verified that you have attempted to refer more than one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Janelle Hartley

Complaint: [redacted]
I am rejecting this response because: the decision made by this company is unfair and unjust. No rules were broken. They refuse to honor their own system. My account has funds on it that I have earned by buying certain products. Instead the company wants to keep the funds that are mine since I participated in the app. They will not allow me to withdraw the funds that I have acquired. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Everytime I try to log into my account to get my funds, it says I am still forbidden.  
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears that you have had extensive correspondence with our representatives. As stated in a previous email, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.We...

verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We have also verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Final Consumer Response /* (2000, 7, 2016/01/05) */
After letting them know I was putting this complaint in they finally made good on their error and gave the rebate. Still not happy with how it had to be handled but happy they resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,

Complaint: [redacted]
I am rejecting this response because: And as I stated previously as well, I have not created any other accounts under any other names. The only name I have created an account under would be either [redacted] which is the name I go by, or [redacted], which is my legal name.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did meet the 20.00 requirement. My * years old can add it together and see that it comes to over 30.00. There was no coupon or discount. It was a return. That means that money was given back to me and I spent it along with a extra 10.00. Makes it over 30.00 purchase.
Sincerely,
[redacted]

Hello, Thank you for your additional explanation. Upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use. Unfortunately, the account will remain suspended indefinitely. However, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your account for no more than 24 hours so you may cash out the remaining balance. After 24 hours, the account will be permanently shut down. Thank you for your cooperation and understanding.

Hello, Thank you for the concern. It appears that you have had extensive correspondence with our Support Team, who have allowed you to withdraw your earnings before permanently deactivating your account. After an additional review of your account, we are firm in our decision to permanently...

deactivate your account. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:The [redacted] store Customer Service had determined that there was a receipt printer error which had cut off the initial part of the receipt.  What was missing was the store logo and store information.  They were the ones that taped that part onto the part of the receipt I was given at the register.  I had them print out a journal report from their computer in back which helped to verify that all of the purchased items were on the receipt.  I can provide that journal report if Ibotta would like it for verification of that receipt. I never attempted to fraudulently submit this or any rebate submission.  Please advise if this is acceptable.As for previous rebate submissions that they had PROCESSED PRIOR to the receipt above (that had forced the deactivation) and DID include the correct and required purchases, Ibotta overreached and reversed those credits totaling over $9.  I had earned those rebates from items I did purchase and can prove that they are accurate.  I have a hard time believing that they had the proper standing to go back and reverse rebates that were previously APPROVED.  I request that I be able to speak with a Ibotta customer service representative to work out those details because it is nearly impossible to do so clearly and effectively via email.  I can be reached at ###-###-#### after 5 PM Eastern Time on weekdays or anytime on weekends.Again, I have never attempted to fraudulently submit any rebate submissions and find that the process Ibotta has makes it difficult to defend from a customer standpoint where they take action presuming guilt without any easy way for the customer to respond or defend themselves effectively.  Recommend temporary suspensions with amounts/transactions in question held in "escrow", so to speak, until a more customer friendly appeal process is able to take place.  This will foster a better relationship and loyalty between company and customer.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i was not credited my 2% for my $924 purchase. I was not told about this rebate issue or I would never have made 2 separate purchases. Who would screw themselves out of that kind of money? I can know from now on if that's how you want to look at it but you didn't educate me and allow the rebate this time. You also went in and took out $11 from my account putting me in a negative. You are a pretty horrible company to refuse to credit me properly and take money out of my account on top of that. This is fraud and I feel as if you just stole money from me. I would have purchased this item at Walmart not [redacted] if it were not for the rebate. I also would have used ebates if I knew I couldn't use Ibotta. The qr code shouldn't come up and scan if it's not supposed to be scanned. If it scans, which it did, you should credit the appropriate amount. This is horribly abusive to a consumer who has been a loyal  and it is unfair. Feeling quite screwed over 
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears that you have already had correspondence with one of our representatives. As stated in a previous email with our Support Team, we have completed the review of your account and have chosen to permanently deactivate your...

account.It appears that your receipts show multiple transactions per day at the same retailer. We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello [redacted],  Thank you for the concern regarding your account. We have completed the review of your account and based on our review, we have chosen to keep your multiple accounts deactivated. We have found that you have created eight accounts as an attempt to exploit our referral program.We...

have verified that you have attempted to refer more than one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not what I would like but it seems to be an unchangeable outcome. As much as I would like to be able to redeem the rebates that were credited to my account, I cannot do so due to the fact my account was deleted. 
Sincerely,
[redacted]

Hello,Thank you for your note. Unfortunately, as stated in a separate Revdex.com case and in previous correspondences with our Support Team, we chose to reactivate your original account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. All other associated accounts will remain suspended.Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account. All subsequent accounts created will remain permanently deactivated.We have also verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate.Please review our Terms of Use to avoid suspension in the future: https://ibotta.com/docs/terms.At this time, we consider this case closed. Thank you for your understanding and cooperation.