Hi there,Thank you for your patience with this matterWe have decided to credit the remaining funds to this user's accountIf the user has any questions or concerns, please have them contact [redacted] .Thank you and have a great day
Hello, Thank you for the reply regarding your accountUnfortunately, there was not a screenshot linked to your reply message to the Revdex.comThe user received the [redacted] bonus along with the redemption credit at the same timeIn regards to the $bonus, we believe that the user may be talking about the Fall Into the Holidays compounded bonusThe bonus details are "The holidays are here and we're giving gifts early, with up to $in stackable bonuses" which means the user would have to complete each level of the bonus in order to earn the complete $If the user has further questions about these or other bonuses, please write the Care Team for assistanceThank you and happy earning!
Hello, Thank you for the concern regarding your accountIt appears that you recently had some correspondence with our Account Review TeamAs stated in an email from today, we have completed the review of your account and have chosen to permanently deactivate all of your accountsWe verified that more than one account was created using your information - specifically we have found at least five accounts created under the same informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountWe have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have already had correspondence with one of our representativesAs stated in a previous email with our Support Team, we have completed the review of your account and have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the emails that the user is referring to are auto-generated emails that come from the system if a receipt that is submitted is invalidIn looking at the user's notifications, we were able to find ONE notification that offers were not present on the receiptThe user received this notification because the [redacted] receipt submitted by the user was marked unreadable and therefore, the offers submitted could not be found on the receipt by our computer systemThe second [redacted] receipt that the user is speaking of was sent to manual review by a member of our Team for the offers present on the receiptOur Team was able to find that the receipt was marked by our computer system as having no offers which was edited by our Team on 1/8/prior to the user writing our Team about the mistakeWe have reported the mistake by our receipt reading system to the Technical Team for reviewOn 1/9/17, the user removed all of her earnings from her account and on 1/16/the user requested that her account be deactivatedWe apologize that the user had a negative experience and hopes that the user will consider reactivating her accountThank you and have a nice day
Hello, Thank you for the concern regarding your accountThe user referred herself and created a second account on a device which she already has an accountThe user then submitted receipts on her newly created account, two of which she already submitted on her first accountIt against Ibotta's rules to have more than one earning account and to share receipts between accounts, no matter which offers are being redeemedWe are happy to provide the user with a chance to abide by all of Ibotta's rules (which can be found here: https://ibotta.com/docs/terms/10)The user may not have any additional accounts on her device, may not create an secondary accounts, may not share ANY receipts, and may not submit any receipts for an offer that the user did not actually purchaseIf the user has any questions about how to align with Ibotta's rules, please write our Care Team who will be happy to assistWelcome back to Ibotta and thank you for your understanding and cooperation
Complaint: [redacted] I am rejecting this response because:i have done nothing wrongI made the purchase and you still refuse to pay the rebateIt is very unfortunate for your business because I will continue to purse my right as a consumer to receive my rebateIt is unllawful that you continue to deny my honest explanation and deny any other reason why I have violated your terms and conditionsYet again you give no other response regarding a need for more information so I can prove to you I made the purchaseAfter I request my money I already earned you reactivated my accountOf course I am going to take my money outYou already deny me the rightful amount I earned from rebates I submittedThis is a very sad situation and I will continue to prove I made those purchases!!!! Sincerely, [redacted]
Hello, Thank you for the concern regarding your account. The user has been deactivated on 1/23/17 for submitting fraudulent and tampered receipts. Upon review of the user's account, the user is submitting receipt images from individuals who have shown their receipt on the internet. The user is... claiming that these purchases were made by her. However, we disagree that a user would be able to make purchases at 7 different Costco stores across the United States with all purchases having the same purchase date. Also, the user is claiming to purchase high ticket items but is actually purchasing the off brand, usually the grocery store's brand, and submitting her receipt for the higher ticket, brand name offers. We were also able to find tampered receipts that have a different date and time at the top of the receipt but are taped to a different purchase at the bottom. Unfortunately, these three behaviors are considered fraudulent and the user's account has been permanently deactivated. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.
Hello ***, Thank you for the concern regarding your accountWe have completed the review of your account and based on our review, we have chosen to keep your account deactivated.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateYour total earnings have been drastically reduced after we found that the majority of items (that received a rebate from our company) were returned.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi,This is [redacted] ***, ID# [redacted] , I submitted a complaint to the BBC on 1-24-in regards to ibottaI was contacted by them later that evening and the issue has since been resolvedThank y'all very much! [redacted] ***
Thank you for bringing this to our attentionIt seems as though this wrote to us referring to a sign up bonus, in which they did not receive The advertisement for the bonus did not state that certain rebates were not eligible for the bonus, which the user verified We have a gone ahead and credit this user, and reached out to them through our email database Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because: And as I stated previously as well, I have not created any other accounts under any other namesThe only name I have created an account under would be either [redacted] which is the name I go by, or [redacted] , which is my legal name Sincerely, [redacted]
Hello, Thank for your further explanationUpon further review of your account, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut down.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attention.After reviewing this user's account, it seems as though they were able to resolve this matter with the help of our Support Team.If the user has any further questions, please have them contact [email protected] you and have a great day
Hi there,Thank you for bringing this to our attentionThis users account has been fully restored which they should have access.If the user is still experiencing any problems, please have them contact [email protected] for further assistance.Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because:that is false.I did nothng wrong I had to constantly contact them because they were incorrectly crediting my account.they allowed my account to stay open and I accrued more money that they are once again keeping.Horrible Horrible customer service! Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.Ibotta only accepts receipts submitted to us within one week of the printed receipt dateWhen submitting your receipt, Ibotta will inform you as to what time frame is acceptable to submit your receipt.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for your response. The following was sent to you via email by our Support Team: "We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us know. Have a great day!" Thank you for your patience and understanding.
Hello, Thank you for your response regarding your concernWe have reviewed your receipts and your account and, as a one time courtesy, have reactivated your accountPlease note that returning items that you have received Ibotta credit on is a violation of our termsFurther violation of our terms will result in your account being flagged and possibly deactivatedPlease note that credits received on returned items have been reversed and you will not be allowed to cash out those earningsPlease direct any further questions to our Support TeamThank you for your cooperation and understanding Have a nice day!
Hi there,Thank you for your patience with this matterWe have decided to credit the remaining funds to this user's accountIf the user has any questions or concerns, please have them contact [redacted] .Thank you and have a great day
Hello, Thank you for the reply regarding your accountUnfortunately, there was not a screenshot linked to your reply message to the Revdex.comThe user received the [redacted] bonus along with the redemption credit at the same timeIn regards to the $bonus, we believe that the user may be talking about the Fall Into the Holidays compounded bonusThe bonus details are "The holidays are here and we're giving gifts early, with up to $in stackable bonuses" which means the user would have to complete each level of the bonus in order to earn the complete $If the user has further questions about these or other bonuses, please write the Care Team for assistanceThank you and happy earning!
Hello, Thank you for the concern regarding your accountIt appears that you recently had some correspondence with our Account Review TeamAs stated in an email from today, we have completed the review of your account and have chosen to permanently deactivate all of your accountsWe verified that more than one account was created using your information - specifically we have found at least five accounts created under the same informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountWe have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have already had correspondence with one of our representativesAs stated in a previous email with our Support Team, we have completed the review of your account and have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the emails that the user is referring to are auto-generated emails that come from the system if a receipt that is submitted is invalidIn looking at the user's notifications, we were able to find ONE notification that offers were not present on the receiptThe user received this notification because the [redacted] receipt submitted by the user was marked unreadable and therefore, the offers submitted could not be found on the receipt by our computer systemThe second [redacted] receipt that the user is speaking of was sent to manual review by a member of our Team for the offers present on the receiptOur Team was able to find that the receipt was marked by our computer system as having no offers which was edited by our Team on 1/8/prior to the user writing our Team about the mistakeWe have reported the mistake by our receipt reading system to the Technical Team for reviewOn 1/9/17, the user removed all of her earnings from her account and on 1/16/the user requested that her account be deactivatedWe apologize that the user had a negative experience and hopes that the user will consider reactivating her accountThank you and have a nice day
Complaint: [redacted] I am rejecting this response because:I provided 5 numbers for over 3 years Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountThe user referred herself and created a second account on a device which she already has an accountThe user then submitted receipts on her newly created account, two of which she already submitted on her first accountIt against Ibotta's rules to have more than one earning account and to share receipts between accounts, no matter which offers are being redeemedWe are happy to provide the user with a chance to abide by all of Ibotta's rules (which can be found here: https://ibotta.com/docs/terms/10)The user may not have any additional accounts on her device, may not create an secondary accounts, may not share ANY receipts, and may not submit any receipts for an offer that the user did not actually purchaseIf the user has any questions about how to align with Ibotta's rules, please write our Care Team who will be happy to assistWelcome back to Ibotta and thank you for your understanding and cooperation
Complaint: [redacted] I am rejecting this response because:i have done nothing wrongI made the purchase and you still refuse to pay the rebateIt is very unfortunate for your business because I will continue to purse my right as a consumer to receive my rebateIt is unllawful that you continue to deny my honest explanation and deny any other reason why I have violated your terms and conditionsYet again you give no other response regarding a need for more information so I can prove to you I made the purchaseAfter I request my money I already earned you reactivated my accountOf course I am going to take my money outYou already deny me the rightful amount I earned from rebates I submittedThis is a very sad situation and I will continue to prove I made those purchases!!!! Sincerely, [redacted]
Hello, Thank you for the concern regarding your account. The user has been deactivated on 1/23/17 for submitting fraudulent and tampered receipts. Upon review of the user's account, the user is submitting receipt images from individuals who have shown their receipt on the internet. The user is... claiming that these purchases were made by her. However, we disagree that a user would be able to make purchases at 7 different Costco stores across the United States with all purchases having the same purchase date. Also, the user is claiming to purchase high ticket items but is actually purchasing the off brand, usually the grocery store's brand, and submitting her receipt for the higher ticket, brand name offers. We were also able to find tampered receipts that have a different date and time at the top of the receipt but are taped to a different purchase at the bottom. Unfortunately, these three behaviors are considered fraudulent and the user's account has been permanently deactivated. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.
Hello ***, Thank you for the concern regarding your accountWe have completed the review of your account and based on our review, we have chosen to keep your account deactivated.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateYour total earnings have been drastically reduced after we found that the majority of items (that received a rebate from our company) were returned.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi,This is [redacted] ***, ID# [redacted] , I submitted a complaint to the BBC on 1-24-in regards to ibottaI was contacted by them later that evening and the issue has since been resolvedThank y'all very much! [redacted] ***
Thank you for bringing this to our attentionIt seems as though this wrote to us referring to a sign up bonus, in which they did not receive The advertisement for the bonus did not state that certain rebates were not eligible for the bonus, which the user verified We have a gone ahead and credit this user, and reached out to them through our email database Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because: And as I stated previously as well, I have not created any other accounts under any other namesThe only name I have created an account under would be either [redacted] which is the name I go by, or [redacted] , which is my legal name Sincerely, [redacted]
Hello, Thank for your further explanationUpon further review of your account, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut down.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attention.After reviewing this user's account, it seems as though they were able to resolve this matter with the help of our Support Team.If the user has any further questions, please have them contact [email protected] you and have a great day
Hi there,Thank you for bringing this to our attentionThis users account has been fully restored which they should have access.If the user is still experiencing any problems, please have them contact [email protected] for further assistance.Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because:that is false.I did nothng wrong I had to constantly contact them because they were incorrectly crediting my account.they allowed my account to stay open and I accrued more money that they are once again keeping.Horrible Horrible customer service! Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.Ibotta only accepts receipts submitted to us within one week of the printed receipt dateWhen submitting your receipt, Ibotta will inform you as to what time frame is acceptable to submit your receipt.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for your response. The following was sent to you via email by our Support Team: "We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us know. Have a great day!" Thank you for your patience and understanding.
Hello, Thank you for your response regarding your concernWe have reviewed your receipts and your account and, as a one time courtesy, have reactivated your accountPlease note that returning items that you have received Ibotta credit on is a violation of our termsFurther violation of our terms will result in your account being flagged and possibly deactivatedPlease note that credits received on returned items have been reversed and you will not be allowed to cash out those earningsPlease direct any further questions to our Support TeamThank you for your cooperation and understanding Have a nice day!