Hello, Unfortunately, we are firm in our decision to maintain deactivation since the user was previously educated about the behavior and continued with the behavior multiple timesAdditional claiming offers that are not present on the receipt is not allowedUpon review of the user's receipts, the user is not only claiming "Any Brand" offers as stated, but is also claiming high ticket offers or specific offers and then purchasing the store brand in place of the proper brand name itemFor other users, we have this article available in the help center to educate users about removing an offer that is not on the receipt (https://help.ibotta.com/hc/en-us/articles/115006971128-How-do-I-remove-an-offer...⇄ apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.On multiple occasions, the user purchased extremely high amount rebates and then returned the products in order to keep the rebate creditWe consider this extremely fraudulent behavior and will not be reactivating this user's account.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Initial Business Response / [redacted] (1000, 6, 2015/11/09) */ Thank you for bringing this to our attentionIt appears that this receipt was reviewed by our team and has now been credited for the $The user can now cash out their funds at their convenienceIf the user has any other questions, our Support Team would be happy to assist themThey can be reached by emailing [redacted]
Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account (completed on 11/16/17) for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountUpon review of the user's account and any submitted tickets for assistance, the user has not sent in any requests for the user's account to be reviewed and unlockedAs a courtesy, we have reviewed the users accountUpon review of the account, we were able to find that the user submitted a receipt that was already submitted by the user that referred this userUnfortunately, Ibotta does not allow receipts to be shared between users, no matter which offers are being redeemedAs a result, credit from the shared receipt has been reversed on the user's accountHowever, we have unlocked the user's account and the user is free to withdraw the remaining funds in his accountPlease let us know if you have any further questions or need further assistanceThank you and have a great day
Hello, Thank you for the concern regarding your accountWe apologize for the delay and inconvenienceWe have now manually reset the device verification on your accountPlease log out and back into the app, after that you should be able to verify your new phone numberIf you have additional questions please let us know via email Thank you for your patienceHave a great day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to state that this application is a great idea and that I hope in the future they'll be able to respond to customers in a more efficient wayI did wait the 48hrs, and as of now I still haven't received a response from the company - but I did get a quick response thru complaining hereHopefully this will help them learn to respond to customers quicker and more efficiently so we don't have to resort to complaining to the Revdex.com Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountAfter a second discussion with our Team, we have decided to offer a one time courtesy reactivation with the knowledge that future submissions must contain the following information: RetailerItemized list of products available for offerDate and timeSubtotal and TotalProof of Purchase Please ensure that your receipts are submitted in this manner in order to be eligible for credit for your purchasesIf you have any additional questions, please let us know and we will be happy to assist youThank you and have a nice day
Hello, Thank you for your replyUnfortunately, the user is not providing additional information regarding a specific situation that Ibotta can resolve at this timeWe request that the user provide specific instance information so that we can assist furtherThank you
Hello, Thank you for posting about IbottaThe user's email address: [redacted] does not yield any active Ibotta accountsThe one account found under this email address has been closed and has no phone number linked to the accountThe user's name: [redacted] also does not yield any active accountsTherefore, we believe that this is not an actual user of IbottaWe ask the user to verify that they have submitted the correct name and email address on the account that they would like us to assist withThank you and have a nice day
Hello, Thank you for the concern regarding your accountIbotta is legally bound by Inactivity Fees and must apply them to accounts that have not redeemed any rebates for monthsOn 9/16/17, the user wrote our support team and requested to deactivate their own accountPlease note that inactivity fees will occur whether the account is active or deactivatedIf the user would like to continue earning Ibotta rebates as to not incur inactivity fees, please write our support team who can reactivate your accountPlease note that you must redeem a rebate or your account will be charged it's first inactivity feeHere is some more information regarding inactivity fees: [redacted] Thanks and have a nice day
Hello,Thank you for the concern regarding your accountWe apologize for the inconvenience and have awarded you the [redacted] Spend and Earn rebate as a one-time courtesyIn the future, we will not be able to accept receipts that are not clearly marked " [redacted] " and/or that are not properly itemized.Thanks for your understandingHave a nice day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountOn 12/19/17, the user submitted a receipt for high ticket items resulting in offer credit valued at $Ibotta received notification from the retailer that the items purchased were returned but Ibotta offer credit was retainedThe user's account was deactivated for violation of Terms section 10.2: users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateOn 12/28/17, the user was granted a one time courtesy reactivation with the understanding that future violations of Ibotta's Terms of Use may result in permanent deactivationIn the future, if the user must return a product that they have received credit through Ibotta for, please write the Care Team who will manually remove the credit from your account so that you are aligned with Ibotta's Terms of UsePlease write the Care Team with further questions about your accountThank you and happy earning!
Hello, Thank you for the concern regarding your accountWe have looked into your account and it appears that your account has been unlockedOur Support Team has completed the review and have restored full access to your account.Thank you for your patience and have a nice day!
Hello, Thank you for the concern regarding your accountIn January 2018, the user's account was locked from cashing out because the user had invited herself and created another account on her deviceThe account shared the same account information as the inviting accountThe user also was sharing her device with other accountsThe user was educated about the rules regarding shared device, maintaining one earning account, and referralsThe user was granted full access to her account with the understanding that future violations of our rules could results in deactivationIn February 2018, the user created additional accounts on her device which also shared the same account informationThe user broke the rules of creating multiple accounts and sharing her device with multiple accounts a second timeUpon review of the user's receipts across her multiple accounts, it was found that the user was claiming offers for products that she did not actually purchaseThe user's account was locked for a second time and our Team reviewed her account againThe Team was able to find another account that the user was using that shared the same account information but a different deviceHowever, the behavior continued of sending receipts for offers which the user did not actually purchase the productsUnfortunately, we are unable to reactivate the accounts at this timeThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchasedOf the last receipts submitted to Ibotta, were submitted for rebates that were not present on the receipt.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, As stated previously, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUnfortunately, the information that you provided to submit this complaint does not yield any account with IbottaPlease provide the email address and first and last name on your account so that we may take a look at your accountThank you and have a nice day
Hello, Unfortunately, we are firm in our decision to maintain deactivation since the user was previously educated about the behavior and continued with the behavior multiple timesAdditional claiming offers that are not present on the receipt is not allowedUpon review of the user's receipts, the user is not only claiming "Any Brand" offers as stated, but is also claiming high ticket offers or specific offers and then purchasing the store brand in place of the proper brand name itemFor other users, we have this article available in the help center to educate users about removing an offer that is not on the receipt (https://help.ibotta.com/hc/en-us/articles/115006971128-How-do-I-remove-an-offer...⇄ apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.On multiple occasions, the user purchased extremely high amount rebates and then returned the products in order to keep the rebate creditWe consider this extremely fraudulent behavior and will not be reactivating this user's account.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Initial Business Response / [redacted] (1000, 6, 2015/11/09) */ Thank you for bringing this to our attentionIt appears that this receipt was reviewed by our team and has now been credited for the $The user can now cash out their funds at their convenienceIf the user has any other questions, our Support Team would be happy to assist themThey can be reached by emailing [redacted]
Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account (completed on 11/16/17) for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountUpon review of the user's account and any submitted tickets for assistance, the user has not sent in any requests for the user's account to be reviewed and unlockedAs a courtesy, we have reviewed the users accountUpon review of the account, we were able to find that the user submitted a receipt that was already submitted by the user that referred this userUnfortunately, Ibotta does not allow receipts to be shared between users, no matter which offers are being redeemedAs a result, credit from the shared receipt has been reversed on the user's accountHowever, we have unlocked the user's account and the user is free to withdraw the remaining funds in his accountPlease let us know if you have any further questions or need further assistanceThank you and have a great day
Hello, Thank you for the concern regarding your accountWe apologize for the delay and inconvenienceWe have now manually reset the device verification on your accountPlease log out and back into the app, after that you should be able to verify your new phone numberIf you have additional questions please let us know via email Thank you for your patienceHave a great day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to state that this application is a great idea and that I hope in the future they'll be able to respond to customers in a more efficient wayI did wait the 48hrs, and as of now I still haven't received a response from the company - but I did get a quick response thru complaining hereHopefully this will help them learn to respond to customers quicker and more efficiently so we don't have to resort to complaining to the Revdex.com Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountAfter a second discussion with our Team, we have decided to offer a one time courtesy reactivation with the knowledge that future submissions must contain the following information: RetailerItemized list of products available for offerDate and timeSubtotal and TotalProof of Purchase Please ensure that your receipts are submitted in this manner in order to be eligible for credit for your purchasesIf you have any additional questions, please let us know and we will be happy to assist youThank you and have a nice day
Hello, Thank you for your replyUnfortunately, the user is not providing additional information regarding a specific situation that Ibotta can resolve at this timeWe request that the user provide specific instance information so that we can assist furtherThank you
Hello, Thank you for posting about IbottaThe user's email address: [redacted] does not yield any active Ibotta accountsThe one account found under this email address has been closed and has no phone number linked to the accountThe user's name: [redacted] also does not yield any active accountsTherefore, we believe that this is not an actual user of IbottaWe ask the user to verify that they have submitted the correct name and email address on the account that they would like us to assist withThank you and have a nice day
Hello, Thank you for the concern regarding your accountIbotta is legally bound by Inactivity Fees and must apply them to accounts that have not redeemed any rebates for monthsOn 9/16/17, the user wrote our support team and requested to deactivate their own accountPlease note that inactivity fees will occur whether the account is active or deactivatedIf the user would like to continue earning Ibotta rebates as to not incur inactivity fees, please write our support team who can reactivate your accountPlease note that you must redeem a rebate or your account will be charged it's first inactivity feeHere is some more information regarding inactivity fees: [redacted] Thanks and have a nice day
Hello,Thank you for the concern regarding your accountWe apologize for the inconvenience and have awarded you the [redacted] Spend and Earn rebate as a one-time courtesyIn the future, we will not be able to accept receipts that are not clearly marked " [redacted] " and/or that are not properly itemized.Thanks for your understandingHave a nice day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountOn 12/19/17, the user submitted a receipt for high ticket items resulting in offer credit valued at $Ibotta received notification from the retailer that the items purchased were returned but Ibotta offer credit was retainedThe user's account was deactivated for violation of Terms section 10.2: users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateOn 12/28/17, the user was granted a one time courtesy reactivation with the understanding that future violations of Ibotta's Terms of Use may result in permanent deactivationIn the future, if the user must return a product that they have received credit through Ibotta for, please write the Care Team who will manually remove the credit from your account so that you are aligned with Ibotta's Terms of UsePlease write the Care Team with further questions about your accountThank you and happy earning!
Hello, Thank you for the concern regarding your accountWe have looked into your account and it appears that your account has been unlockedOur Support Team has completed the review and have restored full access to your account.Thank you for your patience and have a nice day!
Final Consumer Response / [redacted] (2000, 7, 2015/12/08) */ This problem has been fixedThank you for your assistance
Hello, Thank you for the concern regarding your accountIn January 2018, the user's account was locked from cashing out because the user had invited herself and created another account on her deviceThe account shared the same account information as the inviting accountThe user also was sharing her device with other accountsThe user was educated about the rules regarding shared device, maintaining one earning account, and referralsThe user was granted full access to her account with the understanding that future violations of our rules could results in deactivationIn February 2018, the user created additional accounts on her device which also shared the same account informationThe user broke the rules of creating multiple accounts and sharing her device with multiple accounts a second timeUpon review of the user's receipts across her multiple accounts, it was found that the user was claiming offers for products that she did not actually purchaseThe user's account was locked for a second time and our Team reviewed her account againThe Team was able to find another account that the user was using that shared the same account information but a different deviceHowever, the behavior continued of sending receipts for offers which the user did not actually purchase the productsUnfortunately, we are unable to reactivate the accounts at this timeThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchasedOf the last receipts submitted to Ibotta, were submitted for rebates that were not present on the receipt.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, As stated previously, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUnfortunately, the information that you provided to submit this complaint does not yield any account with IbottaPlease provide the email address and first and last name on your account so that we may take a look at your accountThank you and have a nice day