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Ibotta Reviews (376)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/05) */ Thank you for bringing this to our attention. We have reviewed this case and it appears a block was put in place that prevented the user from receiving our emails. This block has since been removed, and our support team has reached out to... this user to assist them further with cashing out. Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you Ibotta for such a caring message. However, I have yet to receive an email from you to my personal email stating how I can cash out my Ibotta account. You stated that my email had 'blocked' your emails and that now that had been 'removed' and you sent me an email. I have yet to receive it....where is it? Can you send the email to both addresses? [redacted] and [redacted] Not thrilled with this service. Final Consumer Response / [redacted] (2000, 11, 2015/11/19) */ I just received an additional email from Ibotta and they were able to help me cash out thru the app on my phone. THanks Ibotta. I will continue to use your app for future savings!

Hello, Thank you for the concern regarding your accountWe apologize for any inconvenienceWe checked into your account and it appears that you have already been credited for the eligible rebates on the mentioned receiptPlease try refreshing your Activity stream by "pulling down" on the top of the screen and rechecking your Activity We apologize for the delayIn recent weeks, we have been experiencing an unusually high number of receipts and casesIn the future, please allow up to hours from your initial email into our support teamThanks for using Ibotta!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ Thank you for bringing this to our attention. We have reviewed the user's case and account with our Fraud Prevention team. It appears that the user has returned multiple items that were credited within the app. This is a violation of our Terms... of Use. At this time, the account has been terminated for violating the Terms of Use. We will be unable to reverse our decision to keep the user's account suspended. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business doesn't have a means to return the rebates if items are returned. Therefore, they should give me the remaining balance on my account prior to their "termination." Business should "release" my account and establish a means to return rebates of items that are returned in the future. Final Business Response / [redacted] (4000, 21, 2015/10/20) */ We have reached out to the user through our Support Team. We were able to verify more returns, and after removing all returned items, 14.30 remained. As a courtesy to the user, we have allowed them to cash out the 14.30. We have not heard from the user after she accepted her funds. Please let us know if there is any further action we need to take regarding arbitration. Thank you. Final Consumer Response / [redacted] (2000, 23, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because:I'm not asking Ibotta to reinstate my accountI'm only asking for Ibotta to provide information pertaining to the funds that remain for items that were not returned so I can I possibly provide the necessary information to obtain my current funds before my account was abruptly deactivated Sincerely, [redacted]

Hello, Thank you for the concern regarding your accountUnfortunately, the two examples shared are not the only instance of the user folding, editing, or tampering receipts.Since April 2017, the user has submitted receipts that have been edited in some form or wayIt is apparent to Ibotta that the user is attempting to earn rebates for items that have not actually been purchased or purchased for the correct date and timeUnfortunately, we will be keeping this user's account deactivatedThank you for your cooperation and understanding

Hello, Thank you for your concern regarding your account, since you have chosen no resolution by Ibotta, we appreciate your feedback. Ibotta is grateful for the choice our users make every day to use our app. When outlying users violate our Terms of Use, this jeopardizes our relationships... with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our users. Improperly obtaining credit is taken very seriously by our teams and an account can be flagged and reviewed. We will always conduct a review in a timely manner and answer questions relevant to the account. Although not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you.

Initial Business Response / [redacted] (1000, 6, 2015/10/30) */ Thank you for bringing this to our attentionWe have reviewed the user's account, and it appears that we received a receipt that may have been alteredThis is a violation of our Terms of Use, so the user's account was suspended for a review Our Fraud Prevention team conducted a review of the account, and has reactivated the accountIf the user would like to read our Terms of Use, they can be found: https://ibotta.com/docs/terms Also, if the user has any questions or concerns, our Support Team can be reached by emailing [redacted]

Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.Submitting the same receipt twice for the same rebate is against our Terms of UseWe see that over the span of months, several of your receipts were submitted multiple times to redeem credit for the same itemsAt this time, all of our rebates are featured for single redemption and no additional credit will be awarded for multiple purchases of the same productHowever, if a similar item appears in your gallery again, you may redeem the new rebate as long as the second purchase is on a different receipt from the first.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for your concern regarding the phone number on your accountUnfortunately, the user is not able to remember the phone number that he linked to his account on 1/31/We have offered to test any list of phone numbers against the user's account, but the user has not provided any additional phone numbersUpon review of the user's account, the user linked a third party provider to his account which Ibotta does not recommendWe hope that the user is able to provide a list of phone numbers, at least on this platform, so that the Team can further assist the userWe apologize for the inconvenienceThank you

Initial Business Response / [redacted] (1000, 6, 2015/11/27) */ Thank you for bring this to our attentionA member of our Fraud Prevention Team was able to help the user further and resolve the issue This user's account has been reactivated and their balance has been restored Please let the user know that we will be happy to address any further issue that they may encounter if they contact us at [redacted]

Hello, Thank you for the concern regarding your accountOn 1/30/18, the user's account was locked from cashing out due to potentially tampered receiptsOn 2/1/18, the user's account was permanently deactivated for submitted tampered receiptsTwo pictures are included from the user's account of the tampered portions of the receiptWe also found that the user was sharing her receipts with her referralsSome times, the computer system will mark a receipt as "potentially tampered" due to a crease in the receiptTherefore, a user's account can be locked rather than deactivated, allowing our Team some time to review the receipt in questionUnfortunately, in this case, the receipts submitted by the user were intentionally tampered and our Team deactivated the accountPer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta.Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***- [redacted]

Hello, Thank you for the concern regarding your account. We have reviewed your account and all past correspondences with our Support Team. Unfortunately after several reviews, we have chosen to maintain suspension of your accounts. We have verified that you have attempted to refer at least... one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Additionally, we verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

I did wait the appropriate amount of time, and received no more response from the business. They repeatedly asked to do the same things I had been doing, and it was frustrating. If you expect better in terms of my attitude then please get on top of your customer service as it is sorely lacking. Additionally, I was only given the rebates and points towards certain promotions after I filed a complaint and refused your last resolution. I do not appreciate you wording an email that attempts to portray that you have been on top of your job all along, and that I am just some lunatic with an out of control mouth. You only awarded what was due in response to this complaint.

Ibotta is a scam businessThey can't pay what they promised! Boo Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have asked them to call me or email me a verification code numerous times They refuse to do either They are asking me to wait Waiting I have done since April 9th This is ridiculous!! You can't tell me that being unable to receive this verification code by text situation has not happened before They are dragging there feet There has to be a way to receive this code another way.....text should not be the only option Sincerely, [redacted]

Hello, Thank you for the concern regarding your accountOn 12/3/17, the user's account was reactivated with the stipulation that the following behaviors will result in permanent deactivation: The user may not share her device with any of her referralsUp to referred new users shared one of the main user's different devicesPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceThe user may not also submit unitemized receipts or screenshots of electronic receiptsThese are not valid receipt submissions and the user will not be credited in these instancesIf the user has any further questions, please email the Care Team for assistanceThank you for your further cooperation with our Terms of useHappy earning

Helllo, Thank you for the concern regarding your accountOur team has completed the review of your account and based on the review, we have chosen to permanently deactivate your account.We have reason to believe that purchases made at [redacted] were not made by you, but by other people Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAdditionally, as a courtesy, it appears that our team allowed you to withdraw the remaining balance in your accountAt this time, we are unable to reactivate your accountThank you for your cooperation and understanding

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