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Ibotta Reviews (376)

Hello, Thank you for the concern regarding the phone number on your accountUnfortunately, it is Ibotta's policy that we are unable to remove a currently linked phone number if the user cannot provide the phone number currently linked to the accountThe user has provided two phone numbers to our Team and the Team has requested any further list of phone numbers to test against her accountThe user has a pending inquiry with our Team and our Team has asked for more phone numbersAs of 2/14/18, the user has not yet respondedThe Team is happy to try any numbers that the user is willing to provideThe current phone number will be removed when the user is able to provide that numberWe apologize for the inconvenience and hope the user is able to provide the correct numberThank you

Hello, Thank you for the concernIt appears that you have had extensive correspondence with our Support Team, who have allowed you to withdraw your earnings before permanently deactivating your accountAfter an additional review of your account, we are firm in our decision to permanently deactivate your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Complaint: [redacted] I can login with [redacted] , however the balance of $is removed As I said in the previous email, it took me half an year to accumulate that balance You track my shopping behavior, and now you remove all the earnings I deserve I don't like to deal with dishonest business, and I will not use your App in the future unless you return me the balance If you can't give me the balance back, please deactivate all my accounts, I will not use it in the future Sincerely, [redacted] ***

Hello, Thank you for the concern regarding your accountWe understand that you personally may have made your purchases but it is a violation of Ibotta's Terms to share any receipt with another user for both users to receive creditWe also found several receipts within your account with the date obscured or intentionally torn out of the receiptWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyUnfortunately, we are choosing to keep your account deactivated and all funds within the account have been forfeited as you do not have enough funds to cash outPer Ibotta’s terms of use, Section “ If your account is terminated by Ibotta any rights you have to the Rewards in your account will terminate and you will no longer be eligible to receive a distribution of such Rewards.” Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have reviewed your account as well as the past correspondences with our Support TeamIt appears that following an email you sent in on January 1st, 2017, you received a response from a Support Team representative on January 2, and a courtesy credit for the rebate in questionAdditionally, you were credited $total in bonuses once the submission was processedWe apologize for any inconvenience or delay, but will be unable to provide any more courtesy credit at this timeWe hope you can continue to earn with Ibotta! Have a nice day!

Hello, As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account due to a blatantly tampered receipt submission We verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use We are unable to reactivate your accountThank you for your cooperation and understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Hello, Thank you for the concern regarding your accountUnfortunately, Ibotta does not send checks to users and the withdrawal process completed in a user's account can only be completed by the userWe suggest that the user download the Ibotta app to retrieve her fundsWe request that the user share screenshots of her inability to get into her Ibotta accountShe may only retrieve her funds by downloading the Ibotta appWe have also manually resent a password reset link to the user's email address that we have on filePlease be sure to use the button that says "Log In" and not create an account or sign upIf the user is accidentally creating a second account, she will receive the same error as she did previously which is "This email is already in use"Please let us know how things work out for you so that we can assist you furtherThank you

Hello, Thank you for the concern regarding your accountWe do not see any open or outstanding tickets regarding [redacted] .com for the email address provided by the userThe email address provided by the user yields an account that the user requested that their account be deactivated on 4/7/If there is a different account or user that we should be investigating, please let us know by writing the Care Team and referencing Revdex.comThanks!

Hello, Thank you for your feedback about the advertising that you saw in-store and we will pass the message along to the appropriate teamThank you and have a nice day

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user linked an incorrect [redacted] account to their Ibotta (which can only be done on the user's end)The funds were sent to an unvalidated and incorrect accountHowever, the Care Team was able to assist the user is refunding the payment, unlinking the incorrect account, linking the correct account, and the user was able to cash out again on 10/31/We are happy that we were able to rectify this for the user and should the user have any further questions, please contact the Care TeamThanks and have a great day!

Hello, Thank you for the concern regarding your accountOur Support Team has received your emails and will be responding on the email platformIn the future, be sure to allow hours for the review of an accountPlease continue corresponding with our Support Team via emailThank you Have a nice day!

Hello, Thank you for replying with additional phone numbersThe user only provided TWO phone numbers, over days of correspondence with our teamThe user provided [redacted] as the NEW phone number that he wished to be on the account on 8/13/The user provided [redacted] in response to our team's multiple requests for the currently linked number on 8/20/The user did not provide any additional numbers to our team throughout the correspondenceIbotta has tested all numbers provided by the user to the Revdex.com except for the first number as it only has digitsWe highly recommend that the user correspond with the Ibotta support team in order to protect the user's privacy from sharing personal information to a third party entityThank you for your cooperation and understanding

Complaint: [redacted] I am rejecting this response because: Ibotta and its employees continue with the liesRevdex.com is no better, who gives a B rating to a company with this amount of negative reviews and complaints vs the positiveI no longer use Ibotta nor will ever againWhy allow them to continue to steal from its usersThe communication will be with my lawyerLawsuit is in the process Sincerely, [redacted]

Hello, Thanks for the concern regarding your accountIt appears that there is some confusion regarding the number that was linked to the user's accountIn this situation, the user already had a number linked to her account that she did not remember linking to her accountThis is not an instance of a user having their number linked to a different accountOn 4/3/18, the user attempted to withdraw funds and wrote our Care TeamThe user linked a number to her account on 1/9/and could not remember what number she linked to her accountOur Team was able to provide the date the number was linked and the phone number provider ( [redacted] ) on 3/4/to which the user provided a landline that the she usesThis was the number linked to the account and our team removed the number the same dayThe user continued to have trouble linking her [redacted] number and linked another [redacted] landline and was able to withdraw her earningsIbotta highly recommends that the user write this number down or make a note so that this does not happen in the futureThanks and have a great day!

Hello, Thanks for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms.If you have any questions or concerns please let us knowHave a great day!

Hello [redacted] ,As stated previously, we have completed the review of your account and based on our review, we have chosen to deactivate your account and keep a network of suspicious accounts associated with your account inactiveWe can see that accounts were created in total in an attempt to exploit our referral programThree different names can be found across these accounts.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriateWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountIt appears that you have had continued correspondence with one of our team membersOur developers resolved a major technical issue within the app in the last couple of daysYou should now have access to your account fullyAgain, we apologize for the glitch in the appIn the future, please allow up to hours for a response from all emails sent in to our support teamThanks again for using Ibotta! Have a nice day!

Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our representativesAs stated in a previous email, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

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