Hello, Thank you for the concern regarding your account and your patience while Ibotta's Support Team reviewed your accountIt appears that your account was reviewed and reinstated on 7/19/Please let us know if you have any further questionsThank you and have a nice day!
Complaint: [redacted] I am rejecting this response because: I appreciate that my account has been reactivated and done so in a timely manner However, My friend's accounts are still closedEach person's account was linked to a seperate mobile device and email addressI believe the problem arose because I had signed in to their accounts using my phoneI would like all other accounts unlinked from my device so that they may try to contact the company about their accounts Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have reviewed your account and past correspondences with our Support TeamUnfortunately, as stated in a previous email, we will be unable to reactivate your accountYour account was deactivated due to suspicious account activityDue to purchasing information and or account activity, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Unfortunately, your account balance sits at $and our minimum threshold to cash out is $20, therefore, we will be unable to allow any courtesy withdrawal of fundsThank you for your cooperation and understanding
Hello, Thank you for your messageUnfortunately as stated previously, we are firm in our decision to permanently deactivate your accountWe do not make exceptions when tampered receipts have been submittedWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAt this time, we will be unable to reactivate your accountThank you again for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because:They said they already credited my account a $confusion bonus, but they liedNow they’re showing a rebate that’s not in questionIt was and still is the $cash out bonus “I will accept that bonus as soon as they give it to meI believe this further proves their deceptive dealings saying that they gave me something they didn’tNow they’re trying to switch the bonus in question for a different one Sincerely, [redacted]
Hello, Thank you for your explanationUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downAt this time, we will be unable to reactivate your account for future useThank you for your understanding and cooperation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for your help! It would have been nice to receive an apology but at least my request was honored Sincerely, [redacted]
Hi there,Thank you for bringing this to our attentionIt seems as though there has been some confusion around our [redacted] rebates.From time to time, certain brands may choose to not allow users to stack their purchases for multiple rebates, which is what this user experienced with a recent submission.However, we have gone ahead and credited this user for the desired rebatesWe apologize for the confusion stemming from the rebates details from these offers.We will escalate this case as example to further improve our communication of rebate terms.If the user has any further questions, please have them contact [redacted] Thanks and have a great day!
Hi there,Thank you for bringing this to our attentionWe apologize for the confusion regarding this user's account, which has been fully restore for use.If the user has any further questions or concerns, please have them contact [redacted] Have a great day!
Hello, Thank you for the concern regarding your accountUpon review of your account, we found that the user referred herself and received credit for that referralThis is against the rules of Ibotta that state that users may only have ONE earning account and may not take advantage of our referral program by creating additional accounts or referring fraudulent usersWe also found that the user was submitting receipts for offers that were not present on the receipt, submitting the same receipt for the same offers more than one time, and receipts that are missing information such as the retailer name, date, time, and totalWe are happy to grant the user a ONE time courtesy reactivation with the acknowledgement that the user will abide by all of Ibotta's Terms of Use which can be found here https://ibotta.com/docs/terms/Please note that future violations of Ibotta's Terms of Use may results in suspension or permanent deactivationPlease let us know if you have any questions about using IbottaThank you and have a nice day
Hello, Thank you for your concern regarding your [redacted] Rebate.I reviewed your account once moreUnfortunately, no 10% cash back on [redacted] rebate has been unlocked in your account at allIt appears you accessed [redacted] through your Ibotta app by clicking through an item rebate, not a 10% cash back on [redacted] rebateSome of our item rebates are available to [redacted] purchases as well as brick-and-mortar retailersHowever, these rebates do not make our users eligible for the percent cash back rebates unless those specific rebates are unlocked in a user's gallery.In addition, please note our Mobile Shopping rebates are featured for a single redemption, per unlock, onlyIn order to get rebate credit for a subsequent purchase, you must first wait for the original purchase to show as pending towards the rebateSome time after your rebate is pending, a similar offer may appear in your gallery and, once unlocked, will be available for redemption againThis means, even if you had a percent cash back rebate unlocked when you placed your first [redacted] order on April 27th, you would have had to wait for that purchase to show as pending in your account and then you would have had to unlock a second percent cash back rebate for your next April 27th purchase, and so on.Unfortunately, as there was no unlocked percent cash back rebate unlocked in your account when you made your purchases, we are unable to provide credit for the 10% cash back on [redacted] rebate beyond the one courtesy credit we have already provided.We apologize for any inconvenience and confusion regarding this issueThank you for shopping with Ibotta and have a great day!
Hello, Thank you for the concern regarding your accountThe error that the user is receiving is that the number she wishes to link to her account is linked to another accountA telephone number may only be linked to ONE account, no matter whose account it isUpon review of the user's account, the user has up to three accounts with IbottaThe user's phone number is linked to a previous account of hersWe have deactivated all of the user's extra accounts and removed her phone number from her previous accountThe user is now free to link her number to her main and only accountPlease let us know if you have any further questions about your account or linking your phone numberThank you and have a nice day
Hello, Thank you for the concern regarding your accountUpon review of your account, credits were reversed from your earnings that were accrued from improper receiptsUnfortunately, if a receipt does not meet the proper requirements, Ibotta will reverse any earned credits associated with that receiptThe total that was cashed out is the correct amount for properly submitted receiptsThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user is submitting high value receipts from the same liquor store, with some purchases totaling in excess of $multiple times a dayWe consider this to be irregular shopping behavior and believe that these purchases were not made by the user but made by someone else or fabricatedPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userUnfortunately, we are unable to reactivate the user's account at this timeIbotta must also protect it's brands and retailers from fraudulent behavior in order to continue to provide relevant offers for the rest of it's usersWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountOur Team completed their review of your account and reinstated access to your account on 8/3/The user has cashed out their earnings and has no earnings pendingThank you for your understanding and have a nice day!
Hello, Thank you for the concern regarding your accountOn 2/8/18, the user's account was locked from cashing out due to suspicious activity based on either user data, shopping behavior, or account auditsOn 2/14/18, the user was granted full access to her earnings and has continued earning and withdrawing fundsThank you
Hello, Thank you for the concern regarding your Backcountry purchaseUnfortunately, the pending period for Backcountry has been changed by Backcountry from days to daysThis is at the Retailer's request and we apologize for the confusion and frustration that the user is experiencing Ibotta must adhere to the pending periods set forth by the retailer and understanding the conflicting information that the user has receivedSadly, we are unable to grant credit ahead of the pending period because this could internally affect the user's eligibility for current and future creditWe appreciate the user's feedback and understanding and truly apologize for the inconvenienceWe expect the user to receive credit for her purchase and any eligible bonuses by end of day 1/18/Thank you so much and have a nice day
Hello, Thank you for the reply regarding your accountWe understand that the user experience a printing error with the submission, however, it was the user's decision to submitted an altered receipt through the appIn the future, we highly recommend holding onto to the initial printing error receipt and email our Team immediately for assistanceIf the user would like to present the journal printout for a review of the submission, he may do so at his convenience and to the Care Team via the Help Center http://help.ibotta.com In regards to past submissions, Ibotta reserves the ability to review and audit any receipt and account at any timeThe user was educated about the previous submissions and in a majority of the cases, they were reviewed within one week of submission which caused the user to submit the receipt a second time for review to which the user received creditIf the user has any further questions about his account, we ask that he mail the Care Team who may assist him with those questionsThank you and happy earning
Hi there,Thank you for bringing this to our attentionIt seems as though this user's account was flagged by our system for us to review based on user data, shopping behavior, or account auditsOur team has completed their review and have fully restored access to this users account.Please contact [redacted] for further questionsThank you and have a great day!
I am rejecting this response because:As stated before, and seems like you NEVER read nor care about a proper response, as you copy and paste all your responses carelessly, the accusations are absolutely and is baselessIf your claims are true, then why don't you present Revdex.com with the proof receipts and accounts in questionYou can't bc you're lying, pure and simpleWho knows what kind of scam and con-artists run this fraud of a companyYou are practicing no more than a fraud and scamming thousands of people out of their money this way.I also need the money in my account to be released to me asapI will not rest unitil I get all the money that I have earned from this scam of a company Sincerely, [redacted]
Hello, Thank you for the concern regarding your account and your patience while Ibotta's Support Team reviewed your accountIt appears that your account was reviewed and reinstated on 7/19/Please let us know if you have any further questionsThank you and have a nice day!
Complaint: [redacted] I am rejecting this response because: I appreciate that my account has been reactivated and done so in a timely manner However, My friend's accounts are still closedEach person's account was linked to a seperate mobile device and email addressI believe the problem arose because I had signed in to their accounts using my phoneI would like all other accounts unlinked from my device so that they may try to contact the company about their accounts Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have reviewed your account and past correspondences with our Support TeamUnfortunately, as stated in a previous email, we will be unable to reactivate your accountYour account was deactivated due to suspicious account activityDue to purchasing information and or account activity, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Unfortunately, your account balance sits at $and our minimum threshold to cash out is $20, therefore, we will be unable to allow any courtesy withdrawal of fundsThank you for your cooperation and understanding
Hello, Thank you for your messageUnfortunately as stated previously, we are firm in our decision to permanently deactivate your accountWe do not make exceptions when tampered receipts have been submittedWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAt this time, we will be unable to reactivate your accountThank you again for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because:They said they already credited my account a $confusion bonus, but they liedNow they’re showing a rebate that’s not in questionIt was and still is the $cash out bonus “I will accept that bonus as soon as they give it to meI believe this further proves their deceptive dealings saying that they gave me something they didn’tNow they’re trying to switch the bonus in question for a different one Sincerely, [redacted]
Hello, Thank you for your explanationUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downAt this time, we will be unable to reactivate your account for future useThank you for your understanding and cooperation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for your help! It would have been nice to receive an apology but at least my request was honored Sincerely, [redacted]
Hi there,Thank you for bringing this to our attentionIt seems as though there has been some confusion around our [redacted] rebates.From time to time, certain brands may choose to not allow users to stack their purchases for multiple rebates, which is what this user experienced with a recent submission.However, we have gone ahead and credited this user for the desired rebatesWe apologize for the confusion stemming from the rebates details from these offers.We will escalate this case as example to further improve our communication of rebate terms.If the user has any further questions, please have them contact [redacted] Thanks and have a great day!
Hi there,Thank you for bringing this to our attentionWe apologize for the confusion regarding this user's account, which has been fully restore for use.If the user has any further questions or concerns, please have them contact [redacted] Have a great day!
Hello, Thank you for the concern regarding your accountUpon review of your account, we found that the user referred herself and received credit for that referralThis is against the rules of Ibotta that state that users may only have ONE earning account and may not take advantage of our referral program by creating additional accounts or referring fraudulent usersWe also found that the user was submitting receipts for offers that were not present on the receipt, submitting the same receipt for the same offers more than one time, and receipts that are missing information such as the retailer name, date, time, and totalWe are happy to grant the user a ONE time courtesy reactivation with the acknowledgement that the user will abide by all of Ibotta's Terms of Use which can be found here https://ibotta.com/docs/terms/Please note that future violations of Ibotta's Terms of Use may results in suspension or permanent deactivationPlease let us know if you have any questions about using IbottaThank you and have a nice day
Hello, Thank you for your concern regarding your [redacted] Rebate.I reviewed your account once moreUnfortunately, no 10% cash back on [redacted] rebate has been unlocked in your account at allIt appears you accessed [redacted] through your Ibotta app by clicking through an item rebate, not a 10% cash back on [redacted] rebateSome of our item rebates are available to [redacted] purchases as well as brick-and-mortar retailersHowever, these rebates do not make our users eligible for the percent cash back rebates unless those specific rebates are unlocked in a user's gallery.In addition, please note our Mobile Shopping rebates are featured for a single redemption, per unlock, onlyIn order to get rebate credit for a subsequent purchase, you must first wait for the original purchase to show as pending towards the rebateSome time after your rebate is pending, a similar offer may appear in your gallery and, once unlocked, will be available for redemption againThis means, even if you had a percent cash back rebate unlocked when you placed your first [redacted] order on April 27th, you would have had to wait for that purchase to show as pending in your account and then you would have had to unlock a second percent cash back rebate for your next April 27th purchase, and so on.Unfortunately, as there was no unlocked percent cash back rebate unlocked in your account when you made your purchases, we are unable to provide credit for the 10% cash back on [redacted] rebate beyond the one courtesy credit we have already provided.We apologize for any inconvenience and confusion regarding this issueThank you for shopping with Ibotta and have a great day!
Hello, Thank you for the concern regarding your accountThe error that the user is receiving is that the number she wishes to link to her account is linked to another accountA telephone number may only be linked to ONE account, no matter whose account it isUpon review of the user's account, the user has up to three accounts with IbottaThe user's phone number is linked to a previous account of hersWe have deactivated all of the user's extra accounts and removed her phone number from her previous accountThe user is now free to link her number to her main and only accountPlease let us know if you have any further questions about your account or linking your phone numberThank you and have a nice day
Hello, Thank you for the concern regarding your accountUpon review of your account, credits were reversed from your earnings that were accrued from improper receiptsUnfortunately, if a receipt does not meet the proper requirements, Ibotta will reverse any earned credits associated with that receiptThe total that was cashed out is the correct amount for properly submitted receiptsThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user is submitting high value receipts from the same liquor store, with some purchases totaling in excess of $multiple times a dayWe consider this to be irregular shopping behavior and believe that these purchases were not made by the user but made by someone else or fabricatedPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userUnfortunately, we are unable to reactivate the user's account at this timeIbotta must also protect it's brands and retailers from fraudulent behavior in order to continue to provide relevant offers for the rest of it's usersWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountOur Team completed their review of your account and reinstated access to your account on 8/3/The user has cashed out their earnings and has no earnings pendingThank you for your understanding and have a nice day!
Hello, Thank you for the concern regarding your accountOn 2/8/18, the user's account was locked from cashing out due to suspicious activity based on either user data, shopping behavior, or account auditsOn 2/14/18, the user was granted full access to her earnings and has continued earning and withdrawing fundsThank you
Hello, Thank you for the concern regarding your Backcountry purchaseUnfortunately, the pending period for Backcountry has been changed by Backcountry from days to daysThis is at the Retailer's request and we apologize for the confusion and frustration that the user is experiencing Ibotta must adhere to the pending periods set forth by the retailer and understanding the conflicting information that the user has receivedSadly, we are unable to grant credit ahead of the pending period because this could internally affect the user's eligibility for current and future creditWe appreciate the user's feedback and understanding and truly apologize for the inconvenienceWe expect the user to receive credit for her purchase and any eligible bonuses by end of day 1/18/Thank you so much and have a nice day
Hello, Thank you for the reply regarding your accountWe understand that the user experience a printing error with the submission, however, it was the user's decision to submitted an altered receipt through the appIn the future, we highly recommend holding onto to the initial printing error receipt and email our Team immediately for assistanceIf the user would like to present the journal printout for a review of the submission, he may do so at his convenience and to the Care Team via the Help Center http://help.ibotta.com In regards to past submissions, Ibotta reserves the ability to review and audit any receipt and account at any timeThe user was educated about the previous submissions and in a majority of the cases, they were reviewed within one week of submission which caused the user to submit the receipt a second time for review to which the user received creditIf the user has any further questions about his account, we ask that he mail the Care Team who may assist him with those questionsThank you and happy earning
Hi there,Thank you for bringing this to our attentionIt seems as though this user's account was flagged by our system for us to review based on user data, shopping behavior, or account auditsOur team has completed their review and have fully restored access to this users account.Please contact [redacted] for further questionsThank you and have a great day!
I am rejecting this response because:As stated before, and seems like you NEVER read nor care about a proper response, as you copy and paste all your responses carelessly, the accusations are absolutely and is baselessIf your claims are true, then why don't you present Revdex.com with the proof receipts and accounts in questionYou can't bc you're lying, pure and simpleWho knows what kind of scam and con-artists run this fraud of a companyYou are practicing no more than a fraud and scamming thousands of people out of their money this way.I also need the money in my account to be released to me asapI will not rest unitil I get all the money that I have earned from this scam of a company Sincerely, [redacted]