Hello, Thank you for the concern regarding your accountWe have reviewed your account and past correspondences with our Support TeamUnfortunately, as stated in a previous email, we are unable to provide credit for non-itemized receiptsAn itemized receipt is necessary for accurately matching and crediting your rebatesAgain, we apologize for the inconvenience, but will be unable to credit you for purchases on the receipt in questionThank you for your cooperation and understandingWe hope that you can continue earning with us!
Hello,Thank you for your concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for your noteWe have determined to reopen your account for another hours to withdraw your earnings, but due to an attempt to exploit our referral program, we are unable to reactivate your accountUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your original account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downThank you for your patience and understanding
Hello,As stated in our previous correspondence, we are firm in our decision to permanently deactivate the multiple accounts that share your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding in this matter
I feel there should have been a WARNING, but I did not cut anything from another receipt that is OK I have since created another ibotta account, with diffreno email address a diffrentime paypal account etc, so I amay still able to use it and I am thankful I didn't have but that I lost which I earned but didn't get!!! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountIt appears that you have had correspondence with one of our representatives and have already been reactivatedOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your accountThank you for your patience and have a great day!
Complaint: [redacted] I am rejecting this response because:Again, this business is making claims, not answering properly, and claiming untrue and claims about account, referrals, and does business in fraudulent and scam-like mannerI want to see documents and proof to be presented to Revdex.com about these untrue accusationsI am not backing down until someone responds properly and all the concerns gets addressed Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountThe Ibotta app experienced a glitch with a bonus that was meant for users of the app who had not used the app in a long timeWithin the bonus being posted for less than minutes, the bonus was removed so that our team could rectify this incorrectly shown bonusThe bonus appeared for users on Monday and the affected users were reached out to on FridayIt took our Team days to determine what happened and how to resolve this for usersIn that interim, we asked users for their patience and understanding so that we could resolve thisOn Friday, the user received a second chance bonus valued at $for their purchaseThe user has continued to earn on their account and withdraw their earningsIn the future, Ibotta does not intentionally release bonuses to the incorrect group and we appreciate the user's understanding of simple mistakes and rectifying those mistakes in the futureWe have apologized to the affected users and appreciate their continued use and support of Ibotta in the futureThank you and have a nice day
Hello, Thank you for the concern regarding your accountOn 1/16, the user was locked out of her account due to submitting receipts for offers that were not actually present on the receiptThis is against Ibotta's Terms of UseThe user was educated about submitting receipts for offers that were not actually purchased and regained access to her earnings on 1/18/On 1/23/17, the user was locked out of her account again because returns were being made on products that she received credit forThis is also against Ibotta's Terms of UseThe user was educated about returning products that she has already received credit for and regained access to her earnings on 1/26/We highly suggest that the user review Ibotta's Terms of Use regarding unauthorized behaviors to avoid being locked out of her account or permanently deactivatedWe have allowed access to the user's account on good faith that the user will not commit the above behaviors or any behaviors that are against the Terms of UseIf the user has any further questions, we will be happy to assistThank you for your cooperation
Hello, Thank you for the concern regarding your accountThe user received credit for the offer in question on 10/10/and has not added or redeemed any other offers since the courtesy credit granted by the Ibotta Care TeamPlease note that Ibotta does not guarantee that all offers will be available to all users at any given timeWe hope that this user will continue to use and enjoy Ibotta with the offers that are available to the userThanks and have a nice day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as they escalated it internally and resolved the issue when I got the Revdex.com involved Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountUnfortunately, the offer was added to the user's account after the purchase was madeIbotta offers are intended for future purchases and not past purchasesUpon review of the user's account, the user did not submit any receipt and wrote the Care Team signaling that the user was having an issueHowever, the user then submitted another [redacted] receipt which claimed the ONE added [redacted] offer in the user's accountUnfortunately, Ibotta's offers, unless otherwise stated are for a single redemption and offer credit will not be granted for additional purchasesIn the future, we highly recommend adding offers prior to purchase and should a user experience any issues with receipt submission, screenshot the error and allow our Team to address the issue prior to submitting a receipt for the same offerWe apologize for the inconvenienceThank you
Initial Business Response / [redacted] (1000, 6, 2015/09/21) */ Thank you for bringing this to our attentionOur Fraud Prevention Team flagged the user's account for reviewAt the end of the review, they were unable to credit for the two offers specified by the user because the receipt was a duplicate or reprintFor credit on rebates, we aren't able to accept anything other than the original receipt printed in the store After completing the review, our fraud prevention unlocked the account and the user has resumed using the appIf the user has any other questions or concerns, our Support Team is reachable at [redacted]
Hello, Thank you for the concern regarding your account and your mobile shopping purchasesWe are happy to clarify the user's information here, as we have provided the same information in the user's conversations with our Care TeamIn regards to the [redacted] purchase, the user's order is being validated by [redacted] Unfortunately, Ibotta cannot control when we will hear back from our Affiliate and [redacted] regarding the user's purchaseTherefore, we will hold onto the user's inquiry until we receive the requested information from the third partiesWith the holiday season, we expect that the parties may be backlogged and apologize for the inconvenienceAt this time, we are unable to credit the user but will inform the user of the result, once we hear backIn regards to the [redacted] bonus, the user's account was credited on 12/7/In regards to the [redacted] .com offer and bonus, [redacted] .com offers have a day pending periodA pending period is set by the retailer ( [redacted] .com) and is usually a purchase completion period to ensure that products are not refunded or exchanged but still received offer creditThe user's purchase was made 11/15/and will remain pending until approximately 12/15/Mobile shopping bonuses, such as the one provided for the [redacted] .com purchase, are not released until the offer is completed (after the pending period)Therefore, the user will receive any eligible bonuses on or immediately after 12/15/Pending periods, bonuses based on pending periods, and additional mobile shopping information, can be found in the offer details and in the public help centerIf the user has more questions, we suggest reviewing the help articles in the help center for more informationIn regards to Facebook, the user was posting negative language on a page operated by IbottaWe reserve the ability to remove users who are disrupting the Ibotta experience for other users using negative, profane, or otherwise defaming language to IbottaPer our Terms of Use, Users agree not to: post, upload, or distribute any User Content or other content that is unlawful or that a reasonable person could deem to be objectionable, profane, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate; these Terms may be extended to the Ibotta operated [redacted] pageWe will be happy to allow the user to continue following the Ibotta [redacted] page if the user agrees to not post similar postsIbotta is very open to constructive feedback and will not remove content or ban a user for having a negative experience or view of Ibotta regarding a specific situationWe hope that the user understands Ibotta's stance in the above mentioned situations and appreciates the user's feedbackIf the user has any further question, we will be happy to answer them hereThank you and have a nice day
Hello, Thank you for the concern regarding your accountUpon our second review of your account, we have reactivated your account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyWe also verified that one or more of your receipt submissions were not the original, in-store receiptsPer standard rebate guidelines, receipts that read "duplicate," "reprint," or "copy" are not eligible as proof of purchasePlease review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountWe have now changed your email to the address that you have access toIn the future, we ask that you allow hours for a response from our team on our email platformWe appreciate your patience in this matterWe hope that you can continue to use and enjoy Ibotta! Have a great day
Hello, Thank you for the concern regarding your accountOn 12/20/17, the user was deactivated for submitting too many invalid or fraudulent receiptsUpon review of the user's account, the user was submitting screenshots of a device that was displaying a receipt imageIbotta does not accept screenshots as valid receipt submissionsOn 12/23/17, the user was educated about not being able to submit this type of receipt submissionThe user's account was reactivated with the understanding that future submissions of this type will not be accepted and could be grounds for future deactivationWe appreciate the user's understanding of our policies and acceptable receipt submission typesIf the user has any further questions, please contact our Care Team for assistanceThank you and happy earning!
Hello, Thank you for the concern regarding your accountThe user cannot provide the phone number that is currently linked to the accountThe phone number was linked to the account November The user has only provided two phone numbers for our team to investigateUnfortunately, Ibotta is not able to make changes to user account information, especially when it involves a user's funds, without first verifying the informationDue to our privacy policy, the user's funds will remain in the account until the user can provide the correct phone number for verificationWe apologize for the inconvenienceThank you
the user wrote our team and was able to retire the phone number from his account on 3/21/He was also able to withdraw his earnings
Hello, Thank you for the concern regarding your accountWe have reviewed your account and past correspondences with our Support TeamUnfortunately, as stated in a previous email, we are unable to provide credit for non-itemized receiptsAn itemized receipt is necessary for accurately matching and crediting your rebatesAgain, we apologize for the inconvenience, but will be unable to credit you for purchases on the receipt in questionThank you for your cooperation and understandingWe hope that you can continue earning with us!
Hello,Thank you for your concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for your noteWe have determined to reopen your account for another hours to withdraw your earnings, but due to an attempt to exploit our referral program, we are unable to reactivate your accountUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your original account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downThank you for your patience and understanding
Hello,As stated in our previous correspondence, we are firm in our decision to permanently deactivate the multiple accounts that share your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding in this matter
I feel there should have been a WARNING, but I did not cut anything from another receipt that is OK I have since created another ibotta account, with diffreno email address a diffrentime paypal account etc, so I amay still able to use it and I am thankful I didn't have but that I lost which I earned but didn't get!!! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountIt appears that you have had correspondence with one of our representatives and have already been reactivatedOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your accountThank you for your patience and have a great day!
Complaint: [redacted] I am rejecting this response because:Again, this business is making claims, not answering properly, and claiming untrue and claims about account, referrals, and does business in fraudulent and scam-like mannerI want to see documents and proof to be presented to Revdex.com about these untrue accusationsI am not backing down until someone responds properly and all the concerns gets addressed Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountThe Ibotta app experienced a glitch with a bonus that was meant for users of the app who had not used the app in a long timeWithin the bonus being posted for less than minutes, the bonus was removed so that our team could rectify this incorrectly shown bonusThe bonus appeared for users on Monday and the affected users were reached out to on FridayIt took our Team days to determine what happened and how to resolve this for usersIn that interim, we asked users for their patience and understanding so that we could resolve thisOn Friday, the user received a second chance bonus valued at $for their purchaseThe user has continued to earn on their account and withdraw their earningsIn the future, Ibotta does not intentionally release bonuses to the incorrect group and we appreciate the user's understanding of simple mistakes and rectifying those mistakes in the futureWe have apologized to the affected users and appreciate their continued use and support of Ibotta in the futureThank you and have a nice day
Hello, Thank you for the concern regarding your accountOn 1/16, the user was locked out of her account due to submitting receipts for offers that were not actually present on the receiptThis is against Ibotta's Terms of UseThe user was educated about submitting receipts for offers that were not actually purchased and regained access to her earnings on 1/18/On 1/23/17, the user was locked out of her account again because returns were being made on products that she received credit forThis is also against Ibotta's Terms of UseThe user was educated about returning products that she has already received credit for and regained access to her earnings on 1/26/We highly suggest that the user review Ibotta's Terms of Use regarding unauthorized behaviors to avoid being locked out of her account or permanently deactivatedWe have allowed access to the user's account on good faith that the user will not commit the above behaviors or any behaviors that are against the Terms of UseIf the user has any further questions, we will be happy to assistThank you for your cooperation
Hello, Thank you for the concern regarding your accountThe user received credit for the offer in question on 10/10/and has not added or redeemed any other offers since the courtesy credit granted by the Ibotta Care TeamPlease note that Ibotta does not guarantee that all offers will be available to all users at any given timeWe hope that this user will continue to use and enjoy Ibotta with the offers that are available to the userThanks and have a nice day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as they escalated it internally and resolved the issue when I got the Revdex.com involved Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountUnfortunately, the offer was added to the user's account after the purchase was madeIbotta offers are intended for future purchases and not past purchasesUpon review of the user's account, the user did not submit any receipt and wrote the Care Team signaling that the user was having an issueHowever, the user then submitted another [redacted] receipt which claimed the ONE added [redacted] offer in the user's accountUnfortunately, Ibotta's offers, unless otherwise stated are for a single redemption and offer credit will not be granted for additional purchasesIn the future, we highly recommend adding offers prior to purchase and should a user experience any issues with receipt submission, screenshot the error and allow our Team to address the issue prior to submitting a receipt for the same offerWe apologize for the inconvenienceThank you
Initial Business Response / [redacted] (1000, 6, 2015/09/21) */ Thank you for bringing this to our attentionOur Fraud Prevention Team flagged the user's account for reviewAt the end of the review, they were unable to credit for the two offers specified by the user because the receipt was a duplicate or reprintFor credit on rebates, we aren't able to accept anything other than the original receipt printed in the store After completing the review, our fraud prevention unlocked the account and the user has resumed using the appIf the user has any other questions or concerns, our Support Team is reachable at [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) Not satisfiedCancel my Ibotta account
Hello, Thank you for the concern regarding your account and your mobile shopping purchasesWe are happy to clarify the user's information here, as we have provided the same information in the user's conversations with our Care TeamIn regards to the [redacted] purchase, the user's order is being validated by [redacted] Unfortunately, Ibotta cannot control when we will hear back from our Affiliate and [redacted] regarding the user's purchaseTherefore, we will hold onto the user's inquiry until we receive the requested information from the third partiesWith the holiday season, we expect that the parties may be backlogged and apologize for the inconvenienceAt this time, we are unable to credit the user but will inform the user of the result, once we hear backIn regards to the [redacted] bonus, the user's account was credited on 12/7/In regards to the [redacted] .com offer and bonus, [redacted] .com offers have a day pending periodA pending period is set by the retailer ( [redacted] .com) and is usually a purchase completion period to ensure that products are not refunded or exchanged but still received offer creditThe user's purchase was made 11/15/and will remain pending until approximately 12/15/Mobile shopping bonuses, such as the one provided for the [redacted] .com purchase, are not released until the offer is completed (after the pending period)Therefore, the user will receive any eligible bonuses on or immediately after 12/15/Pending periods, bonuses based on pending periods, and additional mobile shopping information, can be found in the offer details and in the public help centerIf the user has more questions, we suggest reviewing the help articles in the help center for more informationIn regards to Facebook, the user was posting negative language on a page operated by IbottaWe reserve the ability to remove users who are disrupting the Ibotta experience for other users using negative, profane, or otherwise defaming language to IbottaPer our Terms of Use, Users agree not to: post, upload, or distribute any User Content or other content that is unlawful or that a reasonable person could deem to be objectionable, profane, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate; these Terms may be extended to the Ibotta operated [redacted] pageWe will be happy to allow the user to continue following the Ibotta [redacted] page if the user agrees to not post similar postsIbotta is very open to constructive feedback and will not remove content or ban a user for having a negative experience or view of Ibotta regarding a specific situationWe hope that the user understands Ibotta's stance in the above mentioned situations and appreciates the user's feedbackIf the user has any further question, we will be happy to answer them hereThank you and have a nice day
Hello, Thank you for the concern regarding your accountUpon our second review of your account, we have reactivated your account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyWe also verified that one or more of your receipt submissions were not the original, in-store receiptsPer standard rebate guidelines, receipts that read "duplicate," "reprint," or "copy" are not eligible as proof of purchasePlease review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us knowHave a great day!
Hello, Thank you for the concern regarding your accountWe have now changed your email to the address that you have access toIn the future, we ask that you allow hours for a response from our team on our email platformWe appreciate your patience in this matterWe hope that you can continue to use and enjoy Ibotta! Have a great day
Hello, Thank you for the concern regarding your accountOn 12/20/17, the user was deactivated for submitting too many invalid or fraudulent receiptsUpon review of the user's account, the user was submitting screenshots of a device that was displaying a receipt imageIbotta does not accept screenshots as valid receipt submissionsOn 12/23/17, the user was educated about not being able to submit this type of receipt submissionThe user's account was reactivated with the understanding that future submissions of this type will not be accepted and could be grounds for future deactivationWe appreciate the user's understanding of our policies and acceptable receipt submission typesIf the user has any further questions, please contact our Care Team for assistanceThank you and happy earning!
Hello, Thank you for the concern regarding your accountThe user cannot provide the phone number that is currently linked to the accountThe phone number was linked to the account November The user has only provided two phone numbers for our team to investigateUnfortunately, Ibotta is not able to make changes to user account information, especially when it involves a user's funds, without first verifying the informationDue to our privacy policy, the user's funds will remain in the account until the user can provide the correct phone number for verificationWe apologize for the inconvenienceThank you