Hello, Thank you for the concern regarding your accountOn 12/30/17, the user's account was deactivated for tampering receiptsUpon review of the user's account, the account showed submissions from a liquor store, in excess of ten purchases in a single day dating as far back October Therefore, Ibotta does not believe that the user is actually purchasing these items and these purchases were made by other people, who unknowingly are having their receipts submitted by this userPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userUpon review of the user's account, the user was editing and removing information from the receipts that she was submittingWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyUnfortunately, we are firm in our decision to maintain deactivation on this user's accountWe appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have reviewed all of your previous correspondence with our team and all of your accounts.1) We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.2) We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).3) We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAs a ONE time courtesy, we are reactivating your account with the notice that further infractions of referral exploitation OR any additional accounts on your device, will permanently deactivate your accountPlease know that you may not register any NEW accounts on your deviceYou may also not access ANY additional current accounts on your deviceWe appreciate your adherence to our Terms of Use.Thank you for your cooperation and understanding
Hello, We apologize for any inconvenience or delayOur system flags and temporarily locks any account that meets a certain algorithmYour account was most likely automatically locked by our system due to buying behavior and frequency of receipt submissionAs stated previously, your Ibotta account was temporarily locked and is now reactivated and available for useThanks for your concern and have a nice day!
Hello,Thank you for the concern regarding your accountAfter an additional review of your account, we are firm in our decision to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by several other usersPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUnfortunately, the user is speaking about a bonus that is related to an offer and not the offer in questionAs a ONE time courtesy, we have granted the user $as a Confusion bonusAs stated, we recommend not submitting receipts for single use offers if the user experiences an issue with their first submissionSecondary submissions will occupy the credit of the offer and will not be reversed or replacedPlease let us know if you have further questions about your accountThank you and have a nice day
Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account (on 10/28/17)The user has also cashed out earnings on 10/28/17.Thank you for your patience and have a great day!
Hello,Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.Thank you for your patience and have a great day!
Hello, The email address provided by the user does not yield any accounts with IbottaHowever, we were able to find an account with the name combinationWe were able to see that the user was able to change the phone number on her account on 2/10/Also, the user's pending [redacted] purchase has posted as pending to her account on 2/20/Please let us know if you have any further questions regarding your account and we will be happy to assist youThanks and happy earning!
Hello, As stated previously, upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseAll of these funds have been removed from your accountUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseA few days prior, we contacted you stating that we will unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downWe will now open your account again, but if funds are not collected in hours, they will remain suspended in our systemThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attentionWe recently had an issue with our gift card provider that did not allow this user to fully redeem their [redacted] gift card for $25.00.The issue has since been resolved, and the user has been refunded.We apologize for the inconvenience that was caused from this matter.If the user has any further questions or concerns, please have them contact [redacted] Have a great day!
Per Ibotta policy: Users shall not be eligible to earn these bonuses if they invite other users who share the same mobile device or if they create multiple accounts in an effort to earn referral bonuses for inviting themselves I have violated neither one of these terms, each account is associated with a unique mobile device, when we setup or cash out from ibotta, we are required to verify our account with an unique mobile # Once again, I refer my husband and my mother to use ibotta, the referral bonus I earned was legitimate,
Complaint [redacted] I am rejecting this response because: I tried to login to the account and it never workedThen yesterday I got an email saying it was deactivated again, I never could login on Monday to redeem the money as promisedPlease open it up again so I can redeem the money Sincerely, [redacted] ***
Final Consumer Response / [redacted] (2000, 7, 2015/09/23) */ complaint resolvedAs soon as I filed this I heard from them and the app started to workI did receive the money I was owed
Hello, Thank you for the concern regarding your accountWe will be happy to look into the referral issue that the user is statingPlease provide the email address of the invited userIn regards to the [redacted] order, the user was credited for her purchase on 2/14/We appreciate the user's patience and understanding while we contacted our partners regarding her purchasePlease let us know if you have more questionsThank you
Hello, Thank you for the concern regarding your accountDuring the time that the user sent a request to the Care Team, the Account Review Team was at a 4-day response time due to high trafficThe user's account was unlocked yesterday, 12/20/The user was able to withdraw his earnings of $Upon review of the user's account today, 12/21/17, the user returned products that the user received Ibotta credit forWe believe that the user intentionally filed a complaint in order to receive their funds and then returned the products that he received credit forThe users account is now permanently deactivated for violation of Ibotta's Terms of UsePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateUnfortunately, due to the actions of the user, we have permanently deactivated the user's accountWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Complaint: I am rejecting this response because: my account is still frozen, I requested a reset password link and have not received any thing furtherThis seems like it should have been a quick fix but it has been very lengthy and time consumingNo follow up from Ibotta either Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There were Receipts, one from [redacted] and one from [redacted] , where the [redacted] rebate was not processedI have asked through customer service to verify this and they said they have been creditedI see where they hand credited a [redacted] rebate that was found and not even related to my inquiryI asked for someone to call so there is no more back and forth so there is a clear understanding from both parties what is being requested and what has been done Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/07) */ Thank you for bringing this to our attentionWe have reviewed the case and the inquiry we made to our our brand partnerIt appears that the issue was that the redemption link was used, but after the link was clicked another action was made to switch the commission to another affiliateThis means that Ibotta never received credit for the purchase because it was made through another affiliates information Most likely, this was due to a toolbar or plug in from another savings affiliateThis also could be due to using another affiliate's link or by navigating away from the brand's page and then navigating back Because the transaction was referred by another affiliate, we aren't able to credit for the rebateIf the user has any questions or concerns, our Support Team would be happy to assist in any way that they can Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) To my knowledge, this is not the caseI do not have any other plugin or toolbar, or other affiliate link, or made any attempts of navigation away from the website's specific itemEverything was performed within the TigerDirect's website! Also, there is nowhere in your instructions or TOS are these precise steps of instruction are disclosed I followed your instructions to the "T", clicking on the email referral button, finding my product item on the TigerDirect website, and checking outI am not the first person with the problem as others who purchased over $have had redemption issues with you: Ibotta posted over multiple forumsAll the forum members have run into a dead end contacting your help representatives as I haveIf this is too difficult or potentially too erroneous of a method to claiming a rebate for your customers perhaps you should either stop this or consider another methodDO NOT put the burden of responsibility onto your customers if your protocols are questionable and shut down communication with themThis is my fisrt Revdex.com case and do not wish to pursue in this fashionHowever in communication with the forum bembers, all have had the same experience without extra time/effort to pursue this matter Please understand your customer's standpoint and understand there are errors in your methods of this rebate redemptionPlease do not give your client's an appearance of an "easy" rebate, have the knowledge of potential flaws in your system, and then ultimately put the burden of responsibility upon them when failure occurs! Your customers are aware and watching Final Business Response / [redacted] (4000, 12, 2015/08/24) */ Thank you for your responseWe've confirmed with our affiliate that the transaction was referred by another serviceAs a courtesy, we have credited the user's account for the rebateIf the user has any other questions, our Support Team would be happy to assist them
Hello, Thank you for responding with the correct email address on the accountThe user has provided our team with TWO phone numbers to verify against her accounts and both phone numbers are incorrectLinking and verifying a phone number on a user's account can only be completed on the user's sideOur team has provided information about the number, such as the date that it was linked to the account (11/10/2015), and the user was not able to provide any additional phone numbers to checkIt is our stance that the user does not remember the phone number linked to her account, which cannot be changed by any member of the Ibotta Team without first verifyingWe suggest that the user contact friends and family for a possible number that she may have used to link to her account years agoUnfortunately, because the user cannot verify the number on her account, we cannot make any changes to her accountWe apologize for the inconvenience and would be happy to try any variety of phone numbers that the user will provideThanks and have a nice day
Complaint: [redacted] I am rejecting this response because: You still haven't explained what I did to violate the terms and agreements set forth by your companyAll of the accounts that I referred were new individual users which I offered to provide whatever documentation to proveAre the duplicate receipts you are referring to are the ones for the soda offer? I already explained how they were submitted and that they were all different receipts with different transaction numbers There were no duplicate accounts created by me If one of the users did submit a duplicate account (which I don't believe happened either) why was my account deactivated? The fact that you will not provide me the specifics of what exactly caused my account to be deactivated especially with the amount of money I had accumulated at the time just sounds like a scam If I was planning on trying to benefit by violating the terms and conditions wouldn't it make more sense for me to take my money out more frequently and not risk losing the entire amount? I had $in there and it took a lot of time and effort to accumulate it I am extremely disappointed with your company that this is the way you choose to address this Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountOn 12/30/17, the user's account was deactivated for tampering receiptsUpon review of the user's account, the account showed submissions from a liquor store, in excess of ten purchases in a single day dating as far back October Therefore, Ibotta does not believe that the user is actually purchasing these items and these purchases were made by other people, who unknowingly are having their receipts submitted by this userPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userUpon review of the user's account, the user was editing and removing information from the receipts that she was submittingWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyUnfortunately, we are firm in our decision to maintain deactivation on this user's accountWe appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have reviewed all of your previous correspondence with our team and all of your accounts.1) We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.2) We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).3) We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAs a ONE time courtesy, we are reactivating your account with the notice that further infractions of referral exploitation OR any additional accounts on your device, will permanently deactivate your accountPlease know that you may not register any NEW accounts on your deviceYou may also not access ANY additional current accounts on your deviceWe appreciate your adherence to our Terms of Use.Thank you for your cooperation and understanding
Hello, We apologize for any inconvenience or delayOur system flags and temporarily locks any account that meets a certain algorithmYour account was most likely automatically locked by our system due to buying behavior and frequency of receipt submissionAs stated previously, your Ibotta account was temporarily locked and is now reactivated and available for useThanks for your concern and have a nice day!
Hello,Thank you for the concern regarding your accountAfter an additional review of your account, we are firm in our decision to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by several other usersPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUnfortunately, the user is speaking about a bonus that is related to an offer and not the offer in questionAs a ONE time courtesy, we have granted the user $as a Confusion bonusAs stated, we recommend not submitting receipts for single use offers if the user experiences an issue with their first submissionSecondary submissions will occupy the credit of the offer and will not be reversed or replacedPlease let us know if you have further questions about your accountThank you and have a nice day
Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account (on 10/28/17)The user has also cashed out earnings on 10/28/17.Thank you for your patience and have a great day!
Hello,Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.Thank you for your patience and have a great day!
Hello, The email address provided by the user does not yield any accounts with IbottaHowever, we were able to find an account with the name combinationWe were able to see that the user was able to change the phone number on her account on 2/10/Also, the user's pending [redacted] purchase has posted as pending to her account on 2/20/Please let us know if you have any further questions regarding your account and we will be happy to assist youThanks and happy earning!
Hello, As stated previously, upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseAll of these funds have been removed from your accountUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseA few days prior, we contacted you stating that we will unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downWe will now open your account again, but if funds are not collected in hours, they will remain suspended in our systemThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attentionWe recently had an issue with our gift card provider that did not allow this user to fully redeem their [redacted] gift card for $25.00.The issue has since been resolved, and the user has been refunded.We apologize for the inconvenience that was caused from this matter.If the user has any further questions or concerns, please have them contact [redacted] Have a great day!
Per Ibotta policy: Users shall not be eligible to earn these bonuses if they invite other users who share the same mobile device or if they create multiple accounts in an effort to earn referral bonuses for inviting themselves I have violated neither one of these terms, each account is associated with a unique mobile device, when we setup or cash out from ibotta, we are required to verify our account with an unique mobile # Once again, I refer my husband and my mother to use ibotta, the referral bonus I earned was legitimate,
Complaint [redacted] I am rejecting this response because: I tried to login to the account and it never workedThen yesterday I got an email saying it was deactivated again, I never could login on Monday to redeem the money as promisedPlease open it up again so I can redeem the money Sincerely, [redacted] ***
Final Consumer Response / [redacted] (2000, 7, 2015/09/23) */ complaint resolvedAs soon as I filed this I heard from them and the app started to workI did receive the money I was owed
Hello, Thank you for the concern regarding your accountWe will be happy to look into the referral issue that the user is statingPlease provide the email address of the invited userIn regards to the [redacted] order, the user was credited for her purchase on 2/14/We appreciate the user's patience and understanding while we contacted our partners regarding her purchasePlease let us know if you have more questionsThank you
Hello, Thank you for the concern regarding your accountDuring the time that the user sent a request to the Care Team, the Account Review Team was at a 4-day response time due to high trafficThe user's account was unlocked yesterday, 12/20/The user was able to withdraw his earnings of $Upon review of the user's account today, 12/21/17, the user returned products that the user received Ibotta credit forWe believe that the user intentionally filed a complaint in order to receive their funds and then returned the products that he received credit forThe users account is now permanently deactivated for violation of Ibotta's Terms of UsePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateUnfortunately, due to the actions of the user, we have permanently deactivated the user's accountWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Complaint: I am rejecting this response because: my account is still frozen, I requested a reset password link and have not received any thing furtherThis seems like it should have been a quick fix but it has been very lengthy and time consumingNo follow up from Ibotta either Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There were Receipts, one from [redacted] and one from [redacted] , where the [redacted] rebate was not processedI have asked through customer service to verify this and they said they have been creditedI see where they hand credited a [redacted] rebate that was found and not even related to my inquiryI asked for someone to call so there is no more back and forth so there is a clear understanding from both parties what is being requested and what has been done Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/07) */ Thank you for bringing this to our attentionWe have reviewed the case and the inquiry we made to our our brand partnerIt appears that the issue was that the redemption link was used, but after the link was clicked another action was made to switch the commission to another affiliateThis means that Ibotta never received credit for the purchase because it was made through another affiliates information Most likely, this was due to a toolbar or plug in from another savings affiliateThis also could be due to using another affiliate's link or by navigating away from the brand's page and then navigating back Because the transaction was referred by another affiliate, we aren't able to credit for the rebateIf the user has any questions or concerns, our Support Team would be happy to assist in any way that they can Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) To my knowledge, this is not the caseI do not have any other plugin or toolbar, or other affiliate link, or made any attempts of navigation away from the website's specific itemEverything was performed within the TigerDirect's website! Also, there is nowhere in your instructions or TOS are these precise steps of instruction are disclosed I followed your instructions to the "T", clicking on the email referral button, finding my product item on the TigerDirect website, and checking outI am not the first person with the problem as others who purchased over $have had redemption issues with you: Ibotta posted over multiple forumsAll the forum members have run into a dead end contacting your help representatives as I haveIf this is too difficult or potentially too erroneous of a method to claiming a rebate for your customers perhaps you should either stop this or consider another methodDO NOT put the burden of responsibility onto your customers if your protocols are questionable and shut down communication with themThis is my fisrt Revdex.com case and do not wish to pursue in this fashionHowever in communication with the forum bembers, all have had the same experience without extra time/effort to pursue this matter Please understand your customer's standpoint and understand there are errors in your methods of this rebate redemptionPlease do not give your client's an appearance of an "easy" rebate, have the knowledge of potential flaws in your system, and then ultimately put the burden of responsibility upon them when failure occurs! Your customers are aware and watching Final Business Response / [redacted] (4000, 12, 2015/08/24) */ Thank you for your responseWe've confirmed with our affiliate that the transaction was referred by another serviceAs a courtesy, we have credited the user's account for the rebateIf the user has any other questions, our Support Team would be happy to assist them
Hello, Thank you for responding with the correct email address on the accountThe user has provided our team with TWO phone numbers to verify against her accounts and both phone numbers are incorrectLinking and verifying a phone number on a user's account can only be completed on the user's sideOur team has provided information about the number, such as the date that it was linked to the account (11/10/2015), and the user was not able to provide any additional phone numbers to checkIt is our stance that the user does not remember the phone number linked to her account, which cannot be changed by any member of the Ibotta Team without first verifyingWe suggest that the user contact friends and family for a possible number that she may have used to link to her account years agoUnfortunately, because the user cannot verify the number on her account, we cannot make any changes to her accountWe apologize for the inconvenience and would be happy to try any variety of phone numbers that the user will provideThanks and have a nice day
Complaint: [redacted] I am rejecting this response because: You still haven't explained what I did to violate the terms and agreements set forth by your companyAll of the accounts that I referred were new individual users which I offered to provide whatever documentation to proveAre the duplicate receipts you are referring to are the ones for the soda offer? I already explained how they were submitted and that they were all different receipts with different transaction numbers There were no duplicate accounts created by me If one of the users did submit a duplicate account (which I don't believe happened either) why was my account deactivated? The fact that you will not provide me the specifics of what exactly caused my account to be deactivated especially with the amount of money I had accumulated at the time just sounds like a scam If I was planning on trying to benefit by violating the terms and conditions wouldn't it make more sense for me to take my money out more frequently and not risk losing the entire amount? I had $in there and it took a lot of time and effort to accumulate it I am extremely disappointed with your company that this is the way you choose to address this Sincerely, [redacted]