Icon Health and Fitness

Dear [redacted], I do apologize for all you have gone through. I will go ahead and do a replacement. Please look for a email from out product resolutions team. You see it Monday, it will contain instructions on what to do. Please let me know if you have questions.

Dear [redacted].You should see refund back on your card within this week. I apologize that we were unable to assist you on the phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I apologize that I a responding late. I just saw your message in our system. Did they divilver the unit on the 18th then? If not let me know I can I will do all I can to get it delivered to you. I will be looking for your reply.

Complaint: [redacted]
I am rejecting this response because:Thank you and I will gladly attempt to work through this problem with the company but they do not leave a way to contact the individual who wrote the response and calling them I can't find someone who will connect me to this person. If you can help me get a contact number I will try to resolve this and then report back to you but I am a bit skeptical (from prior experience) that I will not be able to talk to anyone. 
Sincerely,
Gerald G[redacted]

Revdex.com:
First off, THANK YOU! THANK YOU! THANK YOU! for being here. ...

I'm 100% certain that with out the aid of your site, I would not have been able to resolve my issues.  It gives me confidence going forward as a consumer knowing I have the ability to have my voice heard and responded to in the "open community".Second, the company did reach out to me via phone, and then again via email, and I has set a course which should resolve the issue.  Since another unit is still being ordered, I am weeks away from seeing if this will actually materialize, but given that I have now had contact with the company 4 times since your intervention, I am matter will follow this course.Sincerely,[redacted]

Dear [redacted],I apologize that returned never gave you info on how to return it. You should have a shipping company contact you to pick them up. Have you heard from UPS? or NVC? If you haven't let me know and I will go and personally talk to returns to get this resolved for you.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am reimbursed for the damages.  I appreciate your help in resolving this matter.
Sincerely,
[redacted]

Dear [redacted], I apologize for the delay and confusion with your refund. I have spoken to the returns manager. She has told it has processed on our side, and that it should be back into your account anytime this week. If you do no see it by Thursday, let me know. I will make sure we get...

this done ASAP for you.

Dear [redacted], I am so sorry for inconvenience with your machine. I see the belt shipped and is suppose to be there Saturday. I can setup service to come install the part. I do understand the frustration with the parts being out of stock. I would love to give you a free year of ifit for the...

inconvenience.

Complaint: [redacted]
I am rejecting this response because:  In the past 3 months I have been promised call backs and I have been promised emails back and have received none.  So until I actually get a response I do not have faith that I will be contacted but my cell is ###-###-#### and I look forward to being proved wrong.
Sincerely,
[redacted]

Dear [redacted], I apologize I thought you purchased through your account. I have spoken to the returns manager, and the refund in process. If you want I can send a screen shot your email.

Dear [redacted], I apologize for the delay on getting your part. The part has shipped the 31st. please let me know when you get it, and if you need anything else.

Dear [redacted]. I am sorry for all the inconveniences we have put your through. We are doing a full refund you. We have submitted it on the 6th. You should see it within 15 business days. If you do not see it, please contact me at Justin.l[redacted]@iconfitness.com.

Dear [redacted], I apologize that you have not been able to get a hold of us. Please go to preform.com and register your machine, and will be able to get you helped out.

Dear [redacted],I do apologize for the delay on the motor, I do see you received it on the 22nd. Have you been able to setup a service date for it? Please let me know if there is more I can do.

Dear [redacted],I am sorry for the issues you have had with the controller. I sent you a email so you have my email. Once I get the tracking # I will start a refund for you. I will also waive the restocking fee for the inconvenience.

Dear [redacted],I want to apologize for all the delays in getting your machine. I do see you called in on the second and a refund was submitted. It looks like UPS and NVC, were damaging it or lost it. I do apologize for the time it has taken for me to get back to you.

Dear [redacted], We are sorry for how long this taking, also how long to reply. Your refunds should be in your account no later then the end of next week. We have pushed them as hot. For the carpet, we have to send them to the delivery company. I have looked at the pictures and I am having a hard time seeing the damage. Can you send me a picture and circle the area, where the damage is?

Dear [redacted],I want to apologize for the lack of service from out technicians. I am going to bring this up to our service manager. I am seeing parts were just ordered and shipped. So has the tech been out and found more parts are needed? Please let me know what is happening with this and...

I will do what I can to speed this up.