Icon Health and Fitness

Complaint: [redacted]
I am rejecting this response because: I would like someone to explain to me the reasons behind your ordering policies. If someone from your company can give me a good reason why you put in place these policies that make it difficult for the client to order parts from your parts department, then I will consider the matter closed. Why should I be required to register a piece of equipment if all I want to do is order a part? Why must every part order request be attached to a machine? No other company in your field requires this information when simply ordering a part. If I want to buy something from you, it shouldn't be relevant as to why I need it, or what I am doing with it; just sell me the product. This policy is convoluted and detrimental to the very reason why you have a customer service/parts department. I requested a phone call from your company and have yet to receive one. Also, if you are going to issue a response, perhaps you should at least take the time to make sure there aren't any typos in it. The fact that you so flippantly respond to customers implies that you couldn't care less about the people that give you money to continue to operate your business.
Sincerely,
[redacted]

Dear [redacted], I am sorry for all the inconveniences we have put you through with your order. I see an agent called you today. We are going to send a new unit since the others were lost. Please let me know if you need anything else.

Dear [redacted], We are processing your refund right now, you should see it within 5 business days. It will be sent back to the card that was used. If you would like I can send a of screen shot proving it is being processed.

We finally reached someone today who clearly...

forgot their job entails customer service. We opted to ask for a refund since no other offers were made. I was sent a release to trash this brand new treadmill. Clearly I am not worth enough as a customer to find a way to make things right and clearly your machine is not worth enough because you want me to figure out how to throw it away. I can be reached at ###-###-####
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The card on file is no longer a working card due to fraudulent activity.  The bank account attached to the original card has also been closed because my family has moved from Florida back to Kentucky.  You all should have the new address on file to send the check to.  However, as stated in my last rejection response, I refuse to accept any response from you all until the money is in hand and the check has been cashed.  After what I've already been through, I feel this is the only fair thing to do.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I STILL have not heard from ICON as of today 12/17/15. 
Sincerely,
[redacted]

Dear [redacted], I have the tech stating he has spoken with you today. Is this correct? I apologize for all the back and forth.

Revdex.com:
We have reviewed the letter from Icon Fitness regarding complaint ID [redacted]. We appreciate the quick response and refund. We will be very satisfied with the resolution once we receive the refund.We do however have one question before we will consider this case resolved.What would be the next step if we do not receive the refund in 30 days? We're still distrustful of Icon Fitness, and will be until we receive our refund, because of all the double-talking we've been given by their support department for the last 4 months.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the issues with our delivery. A credit request has been put in for you. Also a return is also in the system. You should not be hearing from the delivery company.  You should see the refund, no later than 10 business days.

Complaint: [redacted]
I am rejecting this response because:  Still no communication as offered! Not sure what to do at this point.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:What I would like is a...

letter from ICON HEALTH AND FITNESS saying that the account from FORTIVA should not have been opened and was never authorized and that the transactions / order should also have never been applied to this credit line and has since been cancelled and refunded. This will be what I need to get the credit bureau and my report taken care of with Fortiva Credit. I am attaching proof that the account and order should not have been opened and correspondence with Icon Health and Fitness represenative Jake S[redacted] and Jan from Billing. Along with the letter of collections and statement from FORTIVA since Jake never cancelled the order and closed the account as he said. 
Sincerely,
[redacted]

Dear [redacted], I am sorry for the confusion. The money has been refunded back to the company, with no fees. For the credit report, you will need to speak to fortivia. They will be able to help you there.

Complaint: [redacted]
I am rejecting this response because: I still have not received the motor nor have a received anything more than a vague idea of when it might receive it. I paid for a brand new, working treadmill. I don't want a broken one that will eventually be repaired. I want a new machine. 
Sincerely,
Meagan S[redacted]

Complaint: [redacted]
I am rejecting this response because: I am ready for arbitration. I have made several attempts to correct this situation. [redacted]
Sincerely,
[redacted]

Dear [redacted], I apologize no one has gotten back you. After reviewing your...

complaint. We see you no longer have a warranty with us the manufacture, but with UTS. Also we have been informed that you moved the machine and damaged the unit. The warranty is only for manufacture defects. You would need to work this out with UTS. The issues is, they will not cover damage caused by the owner.

Dear [redacted], I want to apologize for the delay in your credit. The remaining part of your credit has cleared through our company and is on track to be sent to the bank tonight (3/26/18). Please allow 3-5 business days for your bank to reflect this refund.

Dear [redacted],      I apologize that we have not given you the best customer service. I have ordered the motor for you. Order # is [redacted]. I do apologize that this has taken this long.

Dear [redacted], I see that our Extended warranty department has contacted you and started the product replacement/ refund process. If you have any further questions, let us know.

Complaint: [redacted]
I am rejecting this response because: I would like an answer to...

WHEN my EXERCISE MACHINE will be DELIVERED?  The discount for troubles does no good if I do not receive my order.  I was promised 2 weeks after my order on November 11 and it is now December 5th.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the inconvenience with your machine. I also apologize that are service dept. never follow through on the repair. I have sent your info to our Product Resolution Dept. You will get a email from them to get your machine replaced or refunded. Please let...

me know if you have and more questions.