Icon Health and Fitness

Dear [redacted], I am sorry that your new machine is not working, also I am sorry our agent didn't sent the part quicker for you. I see the service order is request is in, and we have reached out to the tech to contact you asap. You should be contacted with 48 business hours, if you do not...

hear from him please let me know.

Dear [redacted], It looks like we sent it to the wrong email. I have given them the one listed on this site. Let me know if you see it tomorrow.

Dear [redacted],I want to sincerely apologize for the lack of contact. I was out last week to follow up on the returns team. I promise you will get contacted today.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have sent the documentation indicating that I paid for an extended warranty on my treadmill. It's unfortunate that it took 6 months and the threat of public shame to make this happen, but it did all the same.Thank you for your help.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the confusion with your last service order. I have setup a technician to come out and fix your machine. I am also sending a motor. The order # is [redacted]. Please let me know if you need anything else.

Dear [redacted],I want to apologize for lack of response from out customer service. Please send me a picture of the receipt. Send it to [redacted]@iconfitness.com. Once we receive it we can do refund and send a check to you.

Dear [redacted], I want to apologize for how long the machine took to get to you. I see it was delivered to you, can you let me know how the machine is? Also I see we did a 100$ credit for the issue's. Have you received this yet?

I apologize for the inconvenience with your issues. I am having are best agent from returns call you. I know they will take care of you. Please let me know if you need anything else thanks.

Dear [redacted], I apologize that the first machine was damaged, and the second one took forever. I do see you have spoken to returns and setup a refund. Please let me know if you need anything else.

iI am not 100% sure of my ifit account name, however the email...

associated with my account was [redacted]. This should be enough to find the information needed. I do not know who I am speaking with however so I would appreciate an email at your earliest convenience for any future correspondence. Thank you  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I want to apologize that our machine was delivered properly and was not assembled. I see we have started a refund for you. I am sorry again for all this trouble.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do not require a technician nor do I desire to purchase a warranty. I appreciate the prompt reply and assistance. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance.
Sincerely,
[redacted]

Dear [redacted], I really do apologize for this. This is getting to long for a repair. I left a rather harsh message to the tech. I am hoping your called today or Monday. Please let me know if this is done.

Complaint: [redacted]
I am rejecting this response because I am still not sure how to contact iFit, so I will continue all correspondence through this medium. In response to the iFit request, my iFit username is [redacted]. Can you please also provide some direct contact information? Thank you.
Sincerely,
[redacted]

Dear [redacted] [redacted]. I apologize we are unable to replace your trampoline. I can get your a refund, please email your receipt to [redacted]. Once we receive it, we will send a check to you.

Dear [redacted], I do apologize that your vue is not working. Could you please let me know where it was purchased from? If you could attach receipt for proof of purchase. With this we can see If we can replace it.

Dear [redacted], I apologize that you were never told the machine was out of stock. I have spoken with billings and the order has been canceled. You should have the money back into your account. If you need anything else please let me know.

Dear [redacted], I want to apologize for the lack of care from the agent. I would love to get your refunded for those months. Could you provide me you ifit account name? There I can look through it, and get the refund submitted.

Dear [redacted], I am really sorry for all the delays. It is process, we found the issue. You should see the money any day. Also you will not be charged for any late fees or any other. I have attached a picture to show you it is now in process.