Icon Health and Fitness

Dear [redacted], i do apologize that your machine has had so many issues. What I can do is ether send parts and service for free. I may also be able to look into replacing your unit with a new one. Unforantely we would no be able to do a refund since the amount of time it has been....

Please let me know which option you would like me to do.

Dear [redacted], I want to apologize that our delivery team failed to install you unit. I have been told they will contact you today or Monday. If are not contacted please let me know.

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Better...

Business Bureau:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The number you provided in your response was already issued in January 24th. Not just yesterday. I was told on the phone that the refund was issued in the January 24th and it will take 4 weeks to reflect on my credit card. All my calls are recorded. Now you tell me that the refund was issued yesterday and it will be released tonight.. That That will give you the week needed to close this case and consider it solved.  When I deal with any respectable company the refund is reflected on my credit card instantly. This is $1600+ you are holding away from me and preventing me from dealing with a different company.Let's get cynical because your response on the phone was agitating. If the refund was carried on the back of a mule it will take less than 4 weeks to arrive to the bank. If you do this to 1000 customers that will give you the profit of 1.5 million dollars drawing interest just by stalling the refund of unsatisfied customers. I'm not making this up. Your reputation stink all over the internet.  Everyone I personally know who dealt with you have a horror story. That's why I'm very apprehensive about your solution that keeps pushing the refund sometime in the future. That is not my last stop. My next step is the federal trade commission.  May be the I will seek litigation. 
Sincerely,
[redacted]

Dear [redacted], I apologize we have failed to ger your machine fixed. I have looked into your order, and I am getting it rushed. I am hoping you will get the part at the end of the week. I also have told the tech to contact you today or tomorrow. Please let me knonw when you get the part and...

hear from the tech. Thank.

We apologize for frustration with this issue. One of our in home techs from All Fitness Company will be calling to set up an appointment to repair your machine. Our customer care phone number is [redacted]. Our hours are 6 am to 6 pm ( Mt Standard)  Monday - Friday.  Thank you.

Dear [redacted],I want to apologize for the shipping mistake made by our company. I have gone ahead and ordered you 4 new foam pads. The tracking number for these parts is [redacted], they will arrive within 3-5 business days. Best Regards,[redacted]

Dear [redacted], I can understand the frustration with this. I can a billings agent to call you. I don't work with the billings department as much, so my knowledge is limited. So please provide the best number and time to call. I will get our best agent, she should be able to resolve everything.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I've attached the agreement I've made with them via e-mail.  Assuming they follow up on their agreement this complaint is resolved.  
Sincerely,
[redacted]

Dear [redacted], I apologize that you haven't heard. They have let me know that your PR has been approved. Please contact this # ###-###-####, please let me know if you are able to contact them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will need at least a week to evaluate the repair work done on the treadmill.I am writing to confirm receipt of the requested replacement parts for the treadmill and the required service work was done last Sunday (September 13).I will provide an update on Monday (September 21).
Sincerely,
[redacted]

Dear [redacted], I apologize for the inconveniences we have put you through. I have no problem getting your machine returned. Please provide the best # to call you, also please provide the best time. I am also willing to offer service if you still want the machine. Please let me know, and I...

will do my best to fix it for you.

Complaint: [redacted]
I am rejecting this response because: I was told 7-10 I would receive a call for pick up of this equipment. I still have not received a call for pick up. Yet another lie and another month I will be paying on a machine I cannot use. I would like this equipment picked up and the amount of money refunded to the financing account. 
Sincerely,
[redacted]

I apologize for the inconvenience of all this. I let the returns department know about request of 20%. They will be calling you today to fulfill this request.

Complaint: [redacted]
I am rejecting this response because:I need to respond to Revdex.com within 7 calendar days - at this point, the funds are still not back in my account.
Sincerely,
[redacted]

Dear [redacted],I apologize for the time you haven't been able to use your machine. I have sent your info over to our Product Resolution team. They will send you a email on what you need to do, to get the machine replaced. If you have questions please let me know.

Dear [redacted], I apologize for the confusion, I talked to Melody and she apologize for the mistake. I also talk to Lehi and he said you were able to get the new machine ordered. Please let me know if you need anything else.

Dear [redacted], I am sorry that your refund hasn't getten back to you. I have the latest notes here, stating "02.14.17 Set up customer #[redacted] with check request #[redacted], and [redacted] with check request #[redacted]" You should see your check in the mail any day. If you still don't see it in a...

few days please let me know.

Dear [redacted], I am sorry the agent didn't come talk to us about the extended warranty. I am sorry that you had to go through this. I have ordered parts and service for you. You should see the parts within 5 business days, and should be contacted by the tech this week. If you have more...

questions please let me know.