Icon Health and Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
Anna M[redacted] left me a voice mail on 03/02/017 stating that the company will honor the $129 price that was quoted to me in regards to assembling the product.I spoke with Anna today, 03/04/2017. The company requires you to pay for the service first; then an appointment with a technician is booked.I will call Anna back on Saturday March 11th to pay the technician to come out and assemble the product. Thank you for your help in getting this mater resolved
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I am gracious for the response from NordicTrack, however, they stated "Also you should hear from a tech within 5 business days."    I have yet to receive an email or phone call from a technician.  I'm also very glad to be receiving a new motor but the screen on the treadmill went out as well.  Maybe the technician will diagnose that and order one for me?Once I receive the motor and have some communication with a technician I will be happy and consider this resolved.   Thank you!Just in case I can be reached by email [redacted]@aol.com OR [redacted]@aol.com OR [redacted]@gmail.com OR [redacted]    AND  I can be reached by cell any time: ###-###-####.   Thank you!!
Sincerely,
[redacted]

Dear Mr [redacted],I have tracked the package and the unit should be there the 22nd of this month. I am going to send you a screen shot of it to your personal email.  Sorry for the delay and I hope you enjoy the new unit.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and while I find it to be encouraging, Until I receive my merchandise, I will not consider this to be a closed issue.  If I get my merchandise in a timely fashion, I will close the complaint.  The sad part is that it had to come to this.  This should have been taken care of weeks ago, but it dragged on until I had to file a complaint to get any kind of real response.  If I acted this way at my job, I would be fired.  
Sincerely,
[redacted]

Dear [redacted],Can you please let me know if you have seen the credit from paypal?

Dear [redacted] , I apologize for the issues you are having with your machine. I do see the belt has shipped, have you received it? Let me know so I can let the tech know. Also I have no problem resetting you warranty for you. I will when your machine is fixed.

Revdex.com:
I have been told that it was mailed out before.  I will contact you if it does not not arrive, so this case is not officially closed.
Sincerely,
[redacted]

Dear [redacted], I am sorry that you haven't been called, have you received one yet?

Dear [redacted],I do apologize that we failed to keep our promise of white glove. It looks like an agent has done a refund with no fees. You should see the money back this week. I'm sorry for the inconvenience.

Dear [redacted], I am sorry our agent charged you for the service. I have submitted a refund for you, it can take up to 14 business days till you see it. Let me know if you need anything else.

Dear [redacted], I am sorry that the machine has not been picked up. I spoke to the returns manager, and she sent a request to get it picked up ASAP. Expect a call sometime next week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is somewhat satisfactory to me; however, I would like to request they provide a 3 year extended warranty for this machine for the inconvenience they've made us go through, and for providing a poorly built machine.
When will they be sending a tech out to repair this machine for the 3rd time?
Sincerely,
[redacted]

Dear [redacted], It looks like the process for the refund for the fee's is in process. You should have it no longer than 14 business days. If you do not see it please let us know thanks.

Dear [redacted], I have passed your info to the manager of UTS, I have been to they have spoken with you. Please let me know if this has been resolved and is satisfactory.

Dear [redacted], I apologize for the issue's you have had with your unit. I also apologize for the time to get your machine up an running. I have no problem getting you the parts Asap. Was the part you are needing the rollers and belts? I just want to verify before I ship them. Once you let me know I...

will get those shipped the fast as possible.

Dear [redacted], Please let us know how the delivery goes on Thursday. We have also put in a request for a refund for the white glove service.

Complaint: [redacted]
I am rejecting this response because: The motor is slipping again and we are back to where we started.  Can we pursue the refund?
Sincerely,
[redacted]

Dear [redacted],I do apologize for the inconvenience on all this. I know the technician will be able to come install the parts for you. I also apologize the instructions are not all the way there.

Dear [redacted],  I understand you wanted a OEM screw. You would of have to call in and buy it, since you were not under warranty. The tech used a screw of similar specifcations, to save you money and time. Also I do not believe we have changed out #, but there is multiple ways to contact us. We are now a long ways out of the 30 day. If you want a tech again I can setup one for a discounted price. You will also need to purchase the screw you are wanting. Let me know if you want to order a technician and parts, I will have an agent contact you.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to know the name of the person who responded to the complaint in the event I have further issues with this company. 
Sincerely,
[redacted]