Icon Health and Fitness

Dear [redacted], I will be extended it for how long your machine has been down. Once the machine is repaired, let me know. I will extend it in out system, then send proof of it. It looks like the only tech in the area is Mclain, I can see if a different tech within the company can come. Please email me in you have more questions Justin.l[redacted]@iconfitness.com .

Dear [redacted], I am sorry we were unable to help you when you called. I have let the manager over UTS know about this issue. He has told me he will contact you today. Please let me know if you need anything else.

Hi,I apologize for the inconvenience you have received with your module. I apologize for not being able to get customer service to help. I have ordered a replacement module for you and a free floor matt. The order # is [redacted]. Please allow up to 10 business days. It will ship from Utah. Please...

let me know if you need anything the else thanks.

Dear [redacted],I am so sorry this keeps happening. I am going to get your info over to our PR dept. They will contact you on the next setups. This will ether be a refund or replacement. Since that is their decision I can not promise one or the other. Please let me know if you do no see an email from them. Thanks for you patience.

dear [redacted], I am sorry that your order has not arrived. If you want I can process a refund for you, or I can try to find the unit. Email me at Justin.l[redacted]@iconfitness.com and let me know thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me.
Please advise how I should proceed if I am NOT contacted by a technician this week (wk of 03-28-16), per the emailed response of the business?
Sincerely,
[redacted]PH: ###-###-####email: [redacted]@gmail.com

Dear [redacted],I do apologize for the issue's your machine has been having. I sent your info to out Product Replacement dept. You should receive an email today or tomorrow with instructions. If you have questions or do not receive the email please let me know thanks.

Dear [redacted],I apologize that you have had so many issues with your unit. I looked over your file and see a PR is process. I glad we are getting you taken care of. Let me know if something dose happen.

Dear [redacted],I apologize that you have had to go through so much to get your machine working. I do see the PR has been approved. This is their direct # ###-###-####, the wait should be minimal. Let me know if you need anything else. If want I can have them call you. Just please provide the...

best # and time.

Dear [redacted], I am sorry for the confusion on the service. I see there is service setup for you. It was reassigned today to the company is Out of the Box. What number are you calling, when you try to get maintenance service?  Who did you speak to that caused trouble to get the...

service. I will get you helped out the best I can.

Dear [redacted], I am sorry that we are not providing the service you paid for. Can you provide me the order #, or the contact information you ordered with. I cannot find any orders under the information provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided we get the email with a replacement device for no additional cost from us within this week. Appreciate your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I apologize that your unit has not been working for you. I have check with the parts order. It looks like the rest of the parts have shipped and should be there shortly. I am sorry that it has been so long for your machine to work. I will send let the tech company know that your parts...

are on there was as well. Let me know how this repair goes. I know I can find a resolution for you. Thanks

Better Business...

Bureau:
I waited to respond until I had received the belt.  We have now received the belt and have had the technician install it.   The machine is now running as of May 24, 2016.  That is the date I would like to have my warranty reset to.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I am sorry that your machine came with damaged parts. I see the tech did go out an assemble the unit for you. Let me know how the machine is working for you.

Dear Ms. [redacted],I want to apologize for the poor experience that you have had with our company. After reviewing your account a full refund for iFit has been issued. The reference number for this is [redacted], please allow 30 days for this to reflect back onto your account. As...

for the console issues that you are having, here is the information provided in your users manual in regards to that: When you are finished exercising, unplug the power adapter. IMPORTANT: If you do not do this, the electrical components on the exercise bike may wear prematurely.  Note: The console is compatible with all BLUETOOTH® Smart heart rate monitors. The heart rate monitor is not a medical device. Various factors, including the user’s movement, may affect the accuracy of heart rate readings. The heart rate monitor is intended only as an exercise aid in determining heart rate trends in general.

Dear [redacted],We have gone ahead and ordered the part that you requested free of charge to you, the tracking number for this is [redacted].

Complaint: [redacted]
I am rejecting this response because:I was called and told I would receive box for my faulty machine to bepicked up.  I was also told I would receive an email confirming thedetails of my return and pick up.I have not received any emails from ICON as of today 10/7/2015.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the issue's you have dealt with. While looking into your account I see the tech called and left you a voicemail. He wants to come Tuesday to fix your machine. If he fails to do so again. I will look into getting a replacement for you. Thank you for being...

patient with us.