Icon Health and Fitness

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They mention that they are going to ask the parts department how much longer the wait will be for the part to come in and if it is too long they will move to replacement, I would like to know when the deadline would be for me to have the part or a new bike shipped to me considering I have already waited for the part 5 weeks.
Sincerely,
[redacted]

Dear [redacted], I apologize that you have not received the return labels. I was informed we resent them on the 30th of march. Please let me know if your received them. I want to get the resolved for you as fast as I can. I understand your frustration with all this.

Dear [redacted], The machine has shipped on the 5th. I do not know why you were told it has not. It also shows you talked to a billing dept. on 12/11/15. They stat they let you know it shipped. They also have contacted NVC to contact you as soon as they can.

Dear [redacted],I do apologize for the delay on your return. I went and spoke to our Billings Dept. They have told me they are pushing a return as quick as they can. You should see the money by the end of the week. Let me know if you do not see it thank.

Dear [redacted], I apologize that you were not able to get your refund. I sent this complaint to the returns manager. She will process the refund for you. Please allow up to 10 business days. If you don't see anything let me know.

Ironically the parts that have been out of stock for so long have shipped. Techs home office called customer knowsparts are delivering on 6/8/15 and they have the techs and the offices numberto call when parts arrive Once again we apologize for the length of time it has taken for the parts and service.  Thank you.

Dear  [redacted], Please call this number tomorrow 877-839-1436, I believe they close at 4 mst. You will be bale to order a replacement machine through them.

Dear [redacted], Please send the emails your sent to [redacted]. Once we get them we can get your service our there and the parts, at no cost you.

Complaint: [redacted]
I am rejecting this response...

because: I appreciate the response but, no, we still have not received the new machine. They said assembly would cost extra, so,no it has not been included. We do not have an eta on shipping. It's now two months, no use of a machine and it's paid for.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for all the inconveniences we have put you through. We are submitting a refund for you, you will receive the full amount. For the machine we are going to do a destroy authorization please see attachment. Yet again sorry for the inconveniences.

Dear [redacted], I am sorry for all this issues with us and fortiva. I had a billings agent call today, and they left a message. What is the best time for them to call? We would love to talk to you to get resolved ASAP.

Dear [redacted], I apologize your machine still is not working. I have sent your info to be approved for replacement. You will receive and email today or tomorrow. Within this email are instructions on getting it replaced. Please let me know If you need anything else.

Dear [redacted]I am sorry for the trouble to get your ifit and warranty refunded. A credit request has been put in for you. The credit reference # is [redacted], please allow up to ten business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The tech installed a "similar" screw, but not the correct OEM screw. By installing a similar screw, the unit worked for a period of time but the began to fail again. Hence, the bottom line is that this was a faulty repair. The tech should have ordered a replacement OEM replacement screw which matches the model and serial number, which would have involved minimal expense, and then come back to install the proper screw. The 30 day response period expired because the ICON customer service number was changed without notification to the customers registered in the Pro Form database. It is fraudulent to blame the customers for this type of negligence on the part of ICON customer service. The tech needs to come back and install the correct OEM replacement screw to resolve this situation at no expense to the customer.
Sincerely,
[redacted]

Dear [redacted], I do apologize for how long your machine has not been working. I can do a refund for the product. Please email your receipt to [redacted]. Once we get the receipt we will process a refund check. Sorry again for the issue's you have had.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I do not see an email. My email is [redacted]. I need this elliptical this week. Please email me or give me a call ###-###-####
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did get tired of waiting and not being able to use the machine as intended, so my husband and I took it apart and have already returned it to Walmart. I am still waiting for a refund from iFit for the month that I paid for. I have never received a response from them after multiple inquiries. I would also appreciate a refund for the power adapter that I purchased from the ProForm company, before I realized that the product had misleading advertising. I have absolutely no use for it since I got no use out of the machine, and no longer have it.As of today (Saturday 2/20/16) there still is no app available for these machines!!
Sincerely,
[redacted]

Dear [redacted],Let me know when your machine arrives and everything is okay. I just want to make this smooth for you.

Complaint: [redacted]
I am rejecting this response because:The replacement console that was received on 3/15/16 delivered by UPS was damaged.  The huge box that contained the console was only being held together by 1 plastic strip.  There were no staples, tape or other means to keep the box together.  When I opened up the box to install the replacement console I noticed that the handle at the base of the console was broken where it goes out to meet the side bars of the treadmill.  This is totally unacceptable.  I demand that a new replacement console be sent to me immediately within 1 week at the company's expense including shipping.
Sincerely,
[redacted]